New Semester
Started
Get
50% OFF
Study Help!
--h --m --s
Claim Now
Question Answers
Textbooks
Find textbooks, questions and answers
Oops, something went wrong!
Change your search query and then try again
S
Books
FREE
Study Help
Expert Questions
Accounting
General Management
Mathematics
Finance
Organizational Behaviour
Law
Physics
Operating System
Management Leadership
Sociology
Programming
Marketing
Database
Computer Network
Economics
Textbooks Solutions
Accounting
Managerial Accounting
Management Leadership
Cost Accounting
Statistics
Business Law
Corporate Finance
Finance
Economics
Auditing
Tutors
Online Tutors
Find a Tutor
Hire a Tutor
Become a Tutor
AI Tutor
AI Study Planner
NEW
Sell Books
Search
Search
Sign In
Register
study help
business
hotel operations management
Operations Management Sustainability And Supply Chain Management Global Edition 12th Edition Jay Heizer, Barry Render, Chuck Munson - Solutions
Ross Hopkins is attempting to monitor a filling process that has an overall average of 705 cc. The average range is 6 cc. If you use a sample size of 10, what are the upper and lower control limits for the mean and range?
Rosters Chicken advertises “lite” chicken with 30%fewer calories than standard chicken. When the process for “lite”chicken breast production is in control, the average chicken breast contains 420 calories, and the standard deviation in caloric content of the chicken breast population is 25
Thirty-five samples of size 7 each were taken from a fertilizer-bag-filling machine. The results were overall mean = 57.75 lb; average range = 1.78 lb.a) Determine the upper and lower control limits of the x -chart, where s = 3.b) Determine the upper and lower control limits of the R -chart, where
The overall average on a process you are attempting to monitor is 50 units. The process population standard deviation is 1.72. Determine the upper and lower control limits for a mean chart, if you choose to use a sample size of 5.
Boxes of Honey-Nut Oatmeal are produced to contain 14 ounces, with a standard deviation of .1 ounce. Set up the 3-sigma x -chart for a sample size of 36 boxes
Is a capable process a perfect process? That is, does a capable process generate only output that meets specifications?Explain.
In the ideal world, we would like our processes to have a high process capability. Discuss.
What is the purpose of acceptance sampling?
What is a P-chart used for?
Discuss the managerial issues regarding the use of control charts.
What is a run test, and when is it used?
What are the acceptable quality level (AQL) and the lot tolerance percentage defective (LTPD)? How are they used?
Even if the population distribution isn’t normal (eg. Beta or Uniform), can the distribution of sample means be normal?
Define Cpk and explain what a Cpk of 1.0 means. What is Cp ?
In a control chart, what would be the effect on the control limits if the sample size varied from one sample to the next?
Why is a process termed “out of control” if it temporarily produces less defectives?
When is the desired mean, m , used in establishing the centerline of a control chart instead of x ?
Explain how a person using 2-sigma control charts will more easily find samples “out of bounds” than 3-sigma control charts. What are some possible consequences of this fact?
List some possible causes of assignable variation.
List five steps in developing and using x -charts and R -charts.
What might cause a process to be out of control?
Can the X-bar chart be used in order to see if the number of defectives in a production timeslot is randomly distributed?Explain.
Define “in statistical control.”
List Shewhart’s two types of variation. What are they also called?
Zara see’s several quality problems with the production in China. The dominant problem is lack of performance, conformance and durability. Which TQM tool would you suggest?a) Scatter diagramsb) Histogramsc) Cause-and-Effect diagramd) Statistical Process Control?
The Taguchi method includes all except which of the following major concepts?a) Employee involvementb) Remove the effects of adverse conditionsc) Quality loss functiond) Target specifications
Internal benchmarking is optimal for companies which?a) Have a diverse platform of wholly owned subsidiariesb) Have a range of international divisions, producing different productsc) Have a range of similar subsidiaries, producing similar products at similar market conditions
Explain Six Sigma If Ukrainian beer brand Obolon ships 1 million pallets of beer, a Six Sigma program would require at maximum how many misplaced pallets?a) 100b) 150c) 10d) 6,8e) 3,4
ISO 9000 is an international standard that addresses _____.
In this chapter, quality is defined as:a) the degree of excellence at an acceptable price and the control of variability at an acceptable cost.b) how well a product fits patterns of consumer preferences.c) the totality of features and characteristics of a product or service that bears on its
What are some nonfinancial measures of customer satisfaction that might be used by the Ritz-Carlton?
How could control charts, Pareto diagrams, and cause-andeffect diagrams be used to identify quality problems at a hotel?
Why might it cost the Ritz-Carlton less to “do things right” the first time?
Many companies say that their goal is to provide quality products or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?
In what ways could the Ritz-Carlton monitor its success in achieving quality?
See the accompanying table. The contractor received a perfect Time to Carousel score of 10 total points, even though its performance was not “perfect.” How many total points would the contractor have received with the following performance scores: 93.2% of flights scanned, 63.5% of bags
Think about a previous problem that you had when flying, for example, a late flight, a missed connection, or lost luggage.How, if at all, did the airline respond? Did the airline adequately address your situation? If not, what else should they have done? Did your experience affect your desire
Identify several quality metrics, in addition to those identified earlier, that you think Alaska tracks or should be tracking.
What are some ways that Alaska can ensure that quality and performance metric standards are met when the company outsources its ground operations to a contract provider?
Develop a fish-bone diagram illustrating the quality variables for a patient who just gave birth at Arnold Palmer Hospital (or any other hospital).
What techniques does Arnold Palmer Hospital practice in its drive for quality and continuous improvement?
How would you build a culture of quality in an organization such as Arnold Palmer Hospital?
Why is it important for Arnold Palmer Hospital to get a patient’s assessment of health care quality? Does the patient have the expertise to judge the health care she receives?
What is the next step?
How could the survey have been more useful?
Using at least two different quality tools, analyze the data and present your conclusions.
Which other tool would you as theatre owner use to better understand the quality issues? Christophe Test/Shutterstock
If you were the owner of the theatre, which 2 or 3 issues would you deal with?
Create a Pareto chart summarizing the responses.
How many percent hadn’t got any complaints?
New World Theatre follow the customer satisfaction in their cinema. In a recent research they asked for feedback from the customers, each customer having the opportunity to mention one thing they were displeased with. The outcome was that 734 customers answered the question with the following
Brand Fashion Consultancy, which provides fashion advice (clothing) as well as fashion products (clothes), has experienced complaints from its customers regarding the service in their French shop. The country manager Gerard DiPaul wishes to find out what the problem is, and have asked his shop
Develop a flowchart for one of the following:a) Filling up with gasoline at a self-serve station.b) Determining your account balance and making a withdrawal at an ATM.c) Getting a cone of yogurt or ice cream from an ice cream store.
A list of 15 issues, which have led to poor quality in the production of Bosch powerdrills are provided below. Create a fish-bone diagram using the 4M method.Create a fish-bone diagram and categorize each of these issues correctly, using the “four M s” method.
Use Pareto analysis to investigate the following data collected on a printed-circuit-board assembly line:a) Prepare a graph of the data.b) What conclusions do you reach?
Mary Beth Marrs, the manager of an apartment complex, feels overwhelmed by the number of complaints she is receiving. Below is the check sheet she has kept for the past 12 weeks. Develop a Pareto chart using this information. What recommendations would you make? PARKING/ TENANT ELECTRICAL/ 23 WEEK
Draw a fish-bone chart depicting the reasons that might give rise to an incorrect fee statement at the time you go to pay for your registration at school.
Develop a Ishikawa diagram to reflect “guest dissatisfaction with Pizza restaurant experience” You should use the 4M approach.
Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the morning.
Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied.
Consider the types of poor driving habits that might occur at a traffic light. Make a list of the 10 you consider most likely to happen. Add the category of “other” to that list.a) Compose a check sheet [like that in Figure 6.6(a)] to collect the frequency of occurrence of these habits. Using
Develop a flowchart [as in Figure 6.6(e) and Example 2 ]showing all the steps involved in planning a party?
You are going to help an friend which is working in a garage, where he repair car brakes. You have observed the following pattern in 7 repairs he did during a day:
Develop a histogram of the transportation time you have spend the last ten times you have vent to school.
Develop a Pareto Chart of the following causes for defectives in Lloyds shoe production.
Develop a scatter diagram for two variables of interest [say pages in the newspaper by day of the week; see the example in Figure 6.6(b)].
An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them.The company has no idea how many people in total see the ads, but it has been collecting statistics on the number
In this chapter, we have suggested that building quality into a process and its people is difficult. Inspections are also difficult. To indicate just how difficult inspections are, count the number of E s (both capital E and lowercase e ) in the OM in Action box “Richey International’s Spies”
How would you define high quality?
What are 10 determinants of service quality?
Explain, in your own words, what is meant by source inspection .
In which way do you think the operations managers’ role may change with regards to quality in the future?
Where would the checklists for employees be beneficial in a service company, such as McDonalds?
What are the four broad categories of “causes” to help initially structure an Ishikawa diagram or cause-and-effect diagram?
What is the purpose of using a Pareto chart for a given problem?
List the three concepts central to Taguchi’s approach.
Philip Crosby said that quality is free. Why?
How can a university control the quality of its output (that is, its graduates)?
How does fear in the workplace (and in the classroom) inhibit learning?
What are seven tools of TQM?
Name three of the important people associated with the quality concepts of this chapter. In each case, write a sentence about each one summarizing his primary contribution to the field of quality management.
List the seven concepts that are necessary for an effective TQM program. How are these related to Deming’s 14 points?
Which 3 of Deming’s 14 points do you think are most critical to the success of a TQM program? Why?
As an Internet exercise, explain the rationale behind the creation of EFQM, and the fundamental concept defining the Enablers in the model. See www.efqm.org .
Explain how improving quality can lead to reduced costs.
The ISO 14000 is a series of environmental management standards that contain the following core elements:a) environmental managementb) auditingc) performance evaluationd) labelinge) life cycle assessmentf) all of the above g) (a) – (d)
Design for disassembly is:a) cost–benefit analysis for old parts.b) analysis of the amount of revenue that might be reclaimed versus the cost of disposing of a product.c) a means of recycling plastic parts in autos.d) the use of lightweight materials in products.
The sustainability metric that measures the total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is known as:a) Life-cycle assessmentb) Ecological footprintc) Carbon footprintd) Food milee) Total cost of ownership
Sustainability deals:a) solely with green products, recycling, global warming, and rain forests.b) with keeping products that are not recyclable.c) with meeting the needs of present and future generations.d) with three views—systems, commons, and defects.e) with not laying off older workers.
Corporate social responsibility includes:a) doing what’s right.b) having policies that consider environmental, societal, and financial impact.c) considering a product from design to disposal.d) all of the above.e) a and b only.
Select another company and compare its green policies to those of Frito-Lay.
Identify the specific techniques that Frito-Lay is using to become a “green manufacturer.”
What are the sources of pressure on firms such as Frito-Lay to reduce their environmental footprint?
Why did the Orlando Magic decide to “go green” in its new building?
What does a facility need to do to earn the gold LEED rating?What other ratings exist?
Find a LEED-certified building in your area and compare its features to those of the Amway Center.
Using the new crossover point in Problem S5.18, how many years does it take to reach that point?
Using the data from Problem S5.16, if gas prices rose to$3.00 per gallon, what would be the new crossover point in miles?
Based the crossover point in miles found in Problem 5.16, what is this point in years?
Given the data in Problem S5.15 and an alternative hybrid vehicle with the specifications shown below:a) What is the crossover point in miles?b) Which vehicle is has the lowest cost until the crossover point is reached?
Showing 1000 - 1100
of 6090
First
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Last
Step by Step Answers
Get 50% OFF
Claim Now
