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Operations Management Sustainability And Supply Chain Management Global Edition 12th Edition Jay Heizer, Barry Render, Chuck Munson - Solutions
What are some of the uses to which labor standards are put?
What are the main purposes of setting labour standards?
Explain the role of flow diagrams, process charts, activity charts and operations charts in understanding and analysing operations.
Define ergonomics. Discuss the role of ergonomics in job design.
What are the differences among job enrichment, job enlargement, job rotation, job specialization, and employee empowerment?
How can labour specialisation reduce the labour cost of operations?
Can you think of any jobs that push the man–machine interface to the limits of human capabilities?
If you were redesigning the jobs described in Question 2, what changes would you make? Are your changes realistic? Would they improve productivity (not just production but productivity )?
What are some of the worst jobs you know about? Why are they bad jobs? Why do people want these jobs?
How would you define a good quality of work life?
In a sandwich production factory, making each ham and cheese sandwich consists of a number of activities which totally take 7 minutes.The production line for ham and cheese sandwich has five workers who work 12 hours a day. What is the maximum number of ham and cheese sandwiches they can make in
A good office layout can inspire informal and productive encounters by balancing three social and physical factors as follows:a)b)c)
For a focused work center or focused factory to be appropriate, the following three factors are required:a)b)c)LO
A process-oriented layout:a) groups workers to provide for movement of information.b) addresses the layout requirements of large, bulky projects such as ships and buildings.c) seeks the best machine utilization in continuous production.d) allocates shelf space based on customer behavior.e) deals
A fixed-position layout:a) groups workers to provide for movement of information.b) addresses the layout requirements of large, bulky projects such as ships and buildings.c) seeks the best machine utilization in continuous production.d) allocates shelf space based on customer behavior.e) deals with
Which statement is NOT correct?a) Cross-docking tries to avoid placing materials in the storage area.b) Cross-docking reduces product handlingc) Direct delivery of assembly parts to the assembly line is an example of cross-docking in manufacturing.d) Cross-docking increases facility costse)
Which of the following does not support the retail layout objective of maximizing customer exposure to products?a) Locate high-draw items around the periphery of the store.b) Use prominent locations for high-impulse and high-margin items.c) Maximize exposure to expensive items.d) Use end-aisle
How are product oriented layout organised?a) Product-oriented layouts are organized around products or families of low-volume, low-variety products.b) Product-oriented layouts are organized around products or families of similar high-volume, low-variety products.c) Product-oriented layouts are
How would you measure the “efficiency” of this layout?
What suggestions would you make to Bob Collins about his layout?
What analytical techniques are available to help a company like Wheeled Coach deal with layout problems?
As technology and costs change, hospitals continue to innovate. The reduced cost of computers means some hospitals have moved from a central computer at the nurse’s station to computers in the room or on carts (see photo). What changes in overall hospital layout would these innovations suggest?
The concept of servicescapes is discussed in this chapter.Describe why this is so important at Arnold Palmer Hospital, and give examples of its use in layout design.
Figure 9.22 illustrates an architect’s drawing of Arnold Palmer Hospital’s new circular pod system. If nurse Susan Jones’s day includes 7 trips from the nursing pod to each of the 12 rooms(back and forth), 20 trips to central medical supply, 6 trips to the break room, and 12 trips to the pod
Figure 9.21 illustrates a sample linear hallway layout. During a period of random observation, nurse Thomas Smith’s day includes 6 trips from the nursing station to each of the 12 patient rooms (back and forth), 20 trips to the medical supply room, 5 trips to the break room, and 12 trips to the
What are the advantages of the circular pod design over the traditional linear hallway layout found in most hospitals?
Identify the many variables that a hospital needs to consider in layout design.
How many extra workers are needed to meet the target output?
Given that all workers are trained and skilful to handle the activities in different work stations, what is the maximum throughout which can be expected from this production line.
Can this production line meet the output target?
What is the throughput of each work station?
As the Cottrell Bicycle Co. of St. Louis completes plans for its new assembly line, it identifies 25 different tasks in the production process. VP of Operations Jonathan Cottrell now faces the job of balancing the line. He lists precedences and provides time estimates for each step based on
Samuel Smith’s company wants to establish an assembly line to manufacture its new product, the iStar phone.Samuel’s goal is to produce 60 iStars per hour. Tasks, task times, and immediate predecessors are as follows:a) What is the theoretical minimum for the number of workstations that Samuel
New students who join the university, should visit certain departments in their first day, as part of the registration and induction process. Students are usually allocated to groups of ten, and their visits and their timings are as follows:During the visit, at least one person from the university
Suppose production requirements in Solved Problem 9.2 (see page 396 ) increase and require a reduction in cycle time from 8 minutes to 7 minutes. Balance the line once again, using the new cycle time. Note that it is not possible to combine task times so as to group tasks into the minimum number of
Dr. Lori Baker, operations manager at Nesa Electronics, prides herself on excellent assembly-line balancing. She has been told that the firm needs to complete 96 instruments per 24-hour day. The assembly-line activities are:a) Draw the precedence diagram.b) If the daily (24-hour) production rate is
Because of the expected high demand for Mach 10,Creative Leisure has decided to increase manufacturing time available to produce the Mach 10 (see Problem 9.18).a) If demand remained the same but 300 minutes were available each day on the assembly line, how many workstations would be needed?b) What
The Mach 10 is a one-person sailboat manufactured by Creative Leisure. The final assembly plant is in Cupertino, California. The assembly area is available for production of the Mach 10 for 200 minutes per day. (The rest of the time it is busy making other products.) The daily demand is 60 boats.
Tailwind, Inc., produces high-quality but expensive training shoes for runners. The Tailwind shoe, which sells for$210, contains both gas- and liquid-filled compartments to provide more stability and better protection against knee, foot, and back injuries. Manufacturing the shoes requires 10
The following table details the tasks required for Indiana-based Frank Pianki Industries to manufacture a fully portable industrial vacuum cleaner. The times in the table are in minutes. Demand forecasts indicate a need to operate with a cycle time of 10 minutes.a) Draw the appropriate precedence
The Action Toy Company has decided to manufacture a new train set, the production of which is broken into six steps. The demand for the train is 4,800 units per 40-hour workweek:a) Draw a precedence diagram of this operation.b) Given the demand, what is the cycle time for this operation?c) What is
Sue Helms Appliances wants to establish an assembly line to manufacture its new product, the Micro Popcorn Popper. The goal is to produce five poppers per hour. The tasks, task times, and immediate predecessors for producing one Micro Popcorn Popper are as follows:a) What is the theoretical minimum
Illinois Furniture, Inc., produces all types of office furniture. The “Executive Secretary” is a chair that has been designed using ergonomics to provide comfort during long work hours. The chair sells for $130. There are 480 minutes available during the day, and the average daily demand has
Stanford Rosenberg Computing wants to establish an assembly line for producing a new product, the Personal Digital Assistant (PDA). The tasks, task times, and immediate predecessors for the tasks are as follows
A Thai restaurant has experienced a significant increase in take away demand for its signature chicken curry. Due to the high demand, the head chef and the operations manager of the restaurant decided to dedicate a separate area in the kitchen, as a working cell, to fully focus on making take away
Six processes are to be laid out in six areas along a long corridor at Rita Gibson Accounting Services in Daytona Beach.The distance between adjacent work centers is 40 feet. The number of trips between work centers is given in the following table:a) Assign the processes to the work areas in a way
The National Library of China1 consists of four major sections, each distributed in different floors, in a seven storey building). A study shows that the average total distance moved by the visitors per day among different sections of the library is around 1500km. A new layout is being proposed as
Reid Chocolates (see Problem 9.6) is considering a third layout, as shown below. Evaluate its effectiveness in tripdistance feet
You have just been hired as the director of operations for Reid Chocolates, a purveyor of exceptionally fine candies.Reid Chocolates has two kitchen layouts under consideration for its recipe making and testing department. The strategy is to provide the best kitchen layout possible so that food
Adam Munson Manufacturing, in Gainesville,Florida, wants to arrange its four work centers so as to minimize interdepartmental parts handling costs. The flows and existing facility layout are shown in Figure 9.19 . For example, to move a part from Work Center A to Work Center C is a 60-foot movement
Roy Creasey Enterprises, a machine shop, is planning to move to a new, larger location. The new building will be 60 feet long by 40 feet wide. Creasey envisions the building as having six distinct production areas, roughly equal in size. He feels strongly about safety and intends to have marked
Three departments—milling (M), drilling (D), and sawing (S)—are assigned to three work areas in Victor Berardis’s machine shop in Vent, Ohio. The number of workpieces moved per day and the distances between the centers of the work areas, in feet, follow.It costs $2 to move 1 workpiece 1
A Missouri job shop has four departments—machining (M), dipping in a chemical bath (D), finishing (F), and plating (P)—assigned to four work areas. The operations manager, Mary Marrs, has gathered the following data for this job shop as it is currently laid out (Plan A).It costs $0.50 to move 1
Gordon Miller’s job shop has four work areas, A,B, C, and D. Distances in feet between centers of the work areas are:It costs Gordon $1 to move 1 work piece 1 foot. What is the weekly total material handling cost of the layout? PX
What is a heuristic? Name several that can be used in assemblyline balancing.
Explain the concept of cross-docking.
What information is necessary for random stocking to work?
How does Automatic Identificatoin work in a warehousing system?
Study the distribution of different sections and services across several floors inmulti-storeydepartment stores. Explain the rationale behindthe location of different departments/sections in thesetypes of stores.
What are the variables that a manager can manipulate in a retail layout?
What layout innovations have you noticed recently in retail establishments?
What are the key factors which should be considered in designing the hospital layout?
What are the two major trends influencing office layout?
What are the main requirements of work cells?
What are the advantages and disadvantages of work cells?
What are the alternative forms of work cells discussed in this textbook?
What are the four assumptions (or preconditions) of establishing layout for high-volume, low-variety products?
What are the advantages and disadvantages of product layout?
How would an analyst obtain data and determine the number of trips in:(a) a hospital?(b) a machine shop?(c) an auto-repair shop?
How is process layout applied to supermarkets layout? What are the advantages and disadvantages of this type of layout for customers?
What are the three factors that complicate a fixed-position layout?
What are the seven layout strategies presented in this chapter?
The location decisions in the service and manufacturing sector mainly focus on revenue and cost. However, in public sector services such as hospitals, there are other key factors which should lead the location decisions for example(select two):a) Accessibilityb) Potential profitability for local
A regional bookstore chain is about to build a distribution center that is centrally located for its eight retail outlets.It will most likely employ which of the following tools of analysis?a) Assembly-line balancingb) Load–distance analysisc) Center-of-gravity modeld) Linear programminge) All of
On cost–volume analysis chart in location selection decisions,where two cost curves cross each other is also named nodifference point, because:a) The volumes of the decisions are not different in that pointb) The variable costs of the decisions are not different in that pointc) The total costs of
Evaluating location alternatives by comparing their composite(weighted-average) scores involvesa) factor-rating analysis.b) cost–volume analysis.c) transportation model analysis.d) linear regression analysis.e) crossover analysis.
If Emarat Car Wash pays Dh40 per day to a worker in its main facility in Dubai, and twoemployeeswashforty cars per day, the labour cost/car isa) Dh 40b) Dh 1c) Dh 0.5d) Dh 20e) Dh 2
The factors involved in location decisions includea) foreign exchange.b) attitudes.c) labor productivity.d) all of the above.LO
Under what conditions do you think Hard Rock prefers to franchise a cafe?
Why does Hard Rock put such serious effort into its location analysis?
Which is the highest rated of the four European cities under consideration, using the table?
From Munday’s Standard Market Report checklist, select any other four categories, such as population (A1), hotels(B2), or restaurants/nightclubs (D), and provide three subcategories that should be evaluated. (See item C1 [airport] for a guide.)
Red Lobster also defines its trade areas based on market size and population density. Here are its seven density classes:
What are the major differences in site location for a restaurant versus a retail store versus a manufacturing plant?
Visit the Web site for PSTYE 2003 ( www.gemapping.com/downloads/targetpro_brochure.pdf ). Describe the psychological profiling (PSYTE) clustering system. Select an industry, other than restaurants, and explain how the software can be used for that industry.
Which alternative would you recommend, under which circumstances?
This is a long-term, strategic decision; what factors might change in the next 10 to 20 years? How will the possibility of such changes influence the decision?
Why is transportation infrastructure so important in this decision?
What other relevant factors that are not mentioned in this case study might play a role in the team’s decision?
What advantages and disadvantages does each potential location offer?
The EU has made changes in airline regulation that dramatically affect major European carriers such as British International Air (BIA), KLM, Air France, Alitalia, and Swiss International Air. With ambitious expansion plans, BIA has decided it needs a second service hub on the continent, to
Twenty Four Seven Convenience Store, which had opened its first store at New Delhi’s Lajpat Nagar in 2005, presently operates 38 ‘round-the-clock’ stores in the India’s capital region 1 . Planning to open its new branch in the capital suburban, the chain has come up with three options which
Todd’s Direct, a major TV sales chain headquartered in New Orleans, is about to open its first outlet in Mobile,Alabama, and wants to select a site that will place the new outlet in the center of Mobile’s population base. Todd examines the seven census tracts in Mobile, plots the coordinates of
A small rural county has experienced unprecedented growth over the past 6 years, and as a result, the local school district built the new 500-student North Park Elementary School.The district has three older and smaller elementary schools:Washington, Jefferson, and Lincoln. Now the growth pressure
A chain of home health care firms in Louisiana needs to locate a central office from which to conduct internal audits and other periodic reviews of its facilities. These facilities are scattered throughout the state, as detailed in the following table. Each site, except for Houma, will be visited
The following table gives the map coordinates and the shipping loads for a set of cities that we wish to connect through a central hub.
Peggy Lane Corp., a producer of machine tools, wants to move to a larger site. Two alternative locations have been identified: Bonham and McKinney. Bonham would have fixed costs of $800,000 per year and variable costs of $14,000 per standard unit produced. McKinney would have annual fixed costs of
A chain of home health care firms in Louisiana needs to locate a central office from which to conduct internal audits and other periodic reviews of its facilities. These facilities are scattered throughout the state, as detailed in the following table. Each site, except for Houma, will be visited
The following table gives the map coordinates and the shipping loads for a set of cities that we wish to connect through a central hub.
Peggy Lane Corp., a producer of machine tools, wants to move to a larger site. Two alternative locations have been identified: Bonham and McKinney. Bonham would have fixed costs of $800,000 per year and variable costs of $14,000 per standard unit produced. McKinney would have annual fixed costs of
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