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Human Relations Strategies For Success 4th Edition Lowell H Lamberton, Leslie Minor Evans - Solutions
About two weeks a year of formal management training is needed in my job just to stay current.a b c d e
There seems to be very little relation in my job between the quality of my performance and my actual pay and fringe benefits.a b c d e
At any given moment in my job, I have an average of about a dozen phone calls to be returned.a b c d e
The responsibilities I either assume or am assigned consistently exceed the authority I actually have for discharging them.a b c d e
A year and a half ago, my job did not exist, and I have been essentially inventing it as I go along.a b c d e
I regularly spend 30 to 40 percent of my time in meetings.a b c d e
Identify organizations you have seen or heard about that resisted change. Why did they resist change? What consequences did such companies suffer, if any?
How has change impacted your own life? When you reflect on your past, which changes were positive? Which changes were negative?Did changes that you originally thought would be negative turn out to be positive? In general, do you see change as mostly a positive or negative force? Explain why.
What is organizational development? How is it used in a company that wants change? On what types of change does it usually focus?
Explain the concepts behind logical incrementalism. Make sure to discuss the different steps that organizations go through based on James Brian Quinn’s research of meaningful changes within organizations. Do you find this model helpful? Why or why not? Do you think it would ever be helpful in
Someone once said that recognizing the need for change is the most difficult step in the change process. Why would that be true?Explain.
Briefly explain how force field analysis can be helpful to someone attempting change in an organization.
Do you agree with the critics of the Lewin change model who say that it is no longer relevant—especially refreezing? Why or why not?
Imagine yourself as a manager with an employee who is going through a painful divorce that is affecting his or her quality of job performance. How could the material in this chapter be helpful to you?
Explain the seven steps of personal change management. Why are they all essential?
Many major changes are listed in the Holmes–Rahe Readjustment Scale. What characteristics do they all have in common? Explain.What factors would you add or otherwise change in this scale?
Specifically, what would you do if you were in one of Langley’s time-wasting meetings?
What can Langley’s team do to end this game? Be specific.
Walter Langley is playing a repetitive game here. What is it called, and what are its payoffs?
What would you have done in Siti Abdullah’s place? Why?
Briefly analyze this situation using what you have learned about emotional intelligence.
Could Siti have kept this situation from ending the way it ended?
Compare and Contrast How does your state rate? Find out what the typical wages are for occupations in your state. Open the Web site for the U.S. Department of Labor (from the Occupational Employment Statistics at the Bureau of Labor Statistics), linked through www.mhhe.com/lamberton4e (or find it
Read and Write No matter where you are in your career path—seasoned workforce veteran or first-time job seeker—you can find information on jobs through the federal government’s “USA Jobs” Web site created by the Office of Personnel Management at www.usajobs.opm.gov or linked through
Compare and Contrast Find out more about workplace game playing by accessing the “Of Frogs and Princes” Web site linked through www.mhhe.com/lamberton4e. Find at least three types of games not mentioned in this chapter and respond to your view of how important each one is in understanding the
Read and Write Enter the Web site for “Queendom, The Land of Tests” linked through www.mhhe.com/lamberton4e. Take the emotional intelligence test. Then share your performance on the test with your instructor by writing a brief summary of what the test taught you.Be as specific as possible.
Think of a conflict situation you were in recently. Define the terms assertiveness and aggressiveness. Then answer these questions:a. What role did aggressiveness or assertiveness play in the conflict?b. Were you aggressive, assertive, or passive?c. Did the situation work out the way you
How can a knowledge of emotional intelligence improve human relations in business situations? How can it help you understand more about your interactions with others?
What specific steps can you take when you suspect that you are dealing with a game player? What steps can you take to prevent yourself from initiating games?
What are the steps one can take to reduce defensiveness? Which of the five seems the most important to you?
Briefly explain the process of defensiveness. List at least two of the four most popular defensive reactions. Have you seen (or used) any of these in your own life?
What are the five steps for dealing with anger? Which of the five seems the most effective for you personally? Why?
Explain why anger can be so damaging. What are the three major effects of anger?
Briefly explore each of the four general areas (“clusters”) of emotional intelligence. Show how each area can be encouraged to develop.
What is emotional intelligence? How does this concept relate to the“eight intelligences”? Explain the relationship among intrapersonal, interpersonal, and emotional intelligence.
Briefly explain each of the “eight intelligences.” How are these categories more helpful in understanding the whole idea of intelligence, specially as it impacts the workplace?
What type of corporate culture does it sound like Sergio Montoya is trying to instill in the new company? What can you guess about the intended organizational climate?
What are some steps the company can take to win over employees like Ralph Hanes?
Based on what you’ve learned in this chapter, how likely is it that the new team approach will actually be bad for the newly merged company?
What differences do you think will occur in this small law enforcement agency with the implementation of a new management style? Explain your answer.
Does this type of organization technically“fit” with the standard view of teams and quality organizations? Is Tom right when he describes the products and the clients involved?
What does Seth mean by asking Tom to just consider the product and not the process? How does this relate to quality organizations?
Is a corporate culture necessary? That is, can we all just go to work and get our tasks done in an organization that does not have a shared culture? How important is it for an organization to have a shared corporate culture? Why is this such a common—practically universal—phenomenon? Think
One of the standards of quality organizations is empowerment, or giving employees decision-making power in their work-related problems and goals. After reading this chapter, do you think this is a good idea? Why or why not? Is it possible to give employees too much power? Is there a downside to
Imagine yourself as (a) a ship captain, and (b) a football team captain. What are the advantages and disadvantages of each? Considering these advantages and disadvantages, why do you suppose that the team captain, rather than the ship captain, is a more popular analogy for management styles today
Look over Deming’s 14 points for quality. In your opinion, which three would be the easiest to implement? Why? Which three would be the most difficult to implement? Why?
What are the advantages of working in teams rather than individually? What are the advantages of developing a team spirit? Do you feel a team spirit where you work (or where you would like to work, in the ideal)?
Think about each of the types of corporate culture described in this chapter: father-founder, bureaucratic, participative, professional, and managerial-entrepreneurial. Which type would you prefer to work in? If you had your own company, which type of culture would you create?
At a national conference attended by one of your authors, a facilitator introduced a workshop topic as “How to Work in Teams, and Other Raising-Morale Crap.” The audience’s reaction was one of surprise at the speaker’s negativity toward the announced topic.Based on information from this
Explain the “new corporate culture.” In your opinion, would this type of culture lead toward success for America as an international competitor? Why or why not?
Fairness is an important quality of a positive, or warm, organizational climate and culture. What qualities are necessary for a perception of fairness to exist throughout an organization?
Think of an ideal version, in your opinion, of a perfect organizational climate. What characteristics would be included?
If you were Daura’s manager, would you try to change behaviors in her leadership methods? Which ones? Why?
What are Daura’s sources of power? Are these the most appropriate ones she should be using in this situation?
What leadership style does Daura seem to be using?
Evaluate Mariko’s situation in terms of norms and status.
Is Mario helpless in her new position? If you don’t think so, suggest some courses of action she could take.
If you knew Mariko as a friend, what would you advise her to do at this point?
Careers Tracking What occupations would make good use of your skill sets? Find out at America’s Career InfoNet, a Web-based component of the“Career OneStop” sponsored by the federal government, through www.mhhe.com/lamberton4e or link to www.careeronestop.org/SKILLS/SkillCenterHome.asp. Open
Apply Locate an online encyclopedia or dictionary such as www.answers.com and search the term groupthink. How does this source define groupthink, and what events does this source use to illustrate the concept? Write a short paragraph illustrating famous historic examples of groupthink that fit with
Self-Assessment Access “Awesome Library” through www.mhhe.com/lamberton4e or directlyat www.awesomelibrary.org. Click on “College Students,” then on “Leaders.” Next, click on “Leadership in Business.”Now, take the “Leadership Style Quiz.” Write a brief essay about your
Which of the six sources of power do you consider to be the strongest in most cases? Which of them would you be most likely to develop and use? Why? Which of the six sources of power do you consider the least important? Why?
Which of the leadership styles is yours or would most likely be yours? Why did you choose this particular style? Does your profession of choice match with this style? How does this leadership style reflect your personality?
Can you imagine the same leader using more than one of the styles of leadership mentioned in question 7? Would this improve his or her abilities as a leader? How can flexibility influence a leader? Are there any drawbacks to flexibility?
Recall a leader whose direction you once followed. Do you recognize that leader’s style as autocratic, consultative, participative, or free-rein? Provide examples of behaviors that showed that style.Explain whether you liked or disliked this style of leadership.
Do you ever watch for signs that others in a group have hidden agendas? If so, what are the signs? What can you do to confirm or disconfirm your suspicions?
Do groups always develop following the four steps listed in this chapter? Can you think of exceptional situations that would force groups to speed up these steps or even skip some of them?
The informal organization is said to help in getting work done.How does it help? How can either a manager or a worker make it help?
How did the same groups assign status in the group? What status symbols, if any, were important? Why?
Recall a group to which you have belonged and identify the major norms the group followed. What were the penalties for breaking from a group norm?
Think of groups you have joined, both formally and informally.What were the benefits you expected to receive upon joining? Were those expectations fulfilled?
David may be able to convince George to do the practice interviews if he can convince George to listen to him. How might he work with George to help his active listening skills?
How do others likely respond to his nonverbal behaviors? How would you respond?
How are George’s nonverbal behaviors contradicting the message he is trying to get across about wanting to be promoted?What is each message channel saying, and which will you most likely believe?
If the company decides to explain the situation, what form of communication should they use? Meetings, memos, personal letters? Why?
If you were Jan Wood, what would be your next step? Why?
How could the company have handled this situation differently? What principles of effective communication have been broken in this case?
Think of an incident in your life when someone you were listening to was sending nonverbal messages that seemed to contradict the verbal message. Perhaps it was a public speaker or someone on television. What was your reaction to the mixed message?
Do a brief self-evaluation. Ask yourself, “How effective am I at communicating with people from cultures that are higher-context or lower-context than my own?” Have you ever been guilty of ignoring such differences? Most of us have been. If so, what were you doing that could be done more
What are the major differences between a high-context culture and a low-context culture? What steps could you take to prevent misunderstandings when dealing with a culture that is opposite in context from your own?
What is meant by filtering? Do you ever find yourself filtering a message being sent to you? How can one reduce the filtering of messages in the workplace?
What are the main differences between communication in the formal organization and in the informal organization? What cautions should you use in each area?
How does nonverbal communication help people understand each other? How can nonverbal cues be negative, especially in the workplace?
Think of people you have been around who are poor listeners. Do they all have certain qualities in common? If so, what are they?
Are you usually an active listener? If not, do you know anyone who is? What qualities set an active listener apart from other people?
Explain why your internal climate is so important to communicating effectively. Explain the importance of self-esteem to the communication process.
What is communication? In your definition, use an illustration from your own life.
What theories of motivation might have prevented this expensive incident? Would a review of McClelland’s needs theory have helped? How about expectancy theory? Any others?
What steps should Jack Fullerton have taken before making the decision to build a recreation room?
How can you explain the strange reaction of the furniture factory workers to this well-meant gift from a thankful manager?
Could Skinner’s behavior modification approach be of any help in changing Tom’s behavior? If so, what type of approach would be effective, and why?
Do you believe that the needs theories of Alderfer, Maslow, or McClelland would be useful here? If so, how?
Do you agree with Tom that this is a motivation issue? Why or why not?
Alderfer’s ERG theory proposes that when we feel frustrated by an inability to meet a need, we may regress to a lower-level need.If you are leading a work team, would it be important to have your team members motivated by growth rather than regression?Would you expect this difference in
Some people believe that trying to find a way to motivate others is somewhat unethical or manipulative. What are your views? Has there been a time when you have felt this was happening to you?
Overall, which motivation theory do you like best? Why?
Why does positive reinforcement seem to work? Can you think of examples in your life where positive reinforcement was used successfully? Unsuccessfully?
Which motivates you more, intrinsic rewards or extrinsic rewards?When you imagine getting an “A” in your human relations class, are you more motivated by the tangible rewards of a higher GPA or by the self-satisfaction of a job well done? Explain.
Do you identify the hygienes—or dissatisfiers—in Herzberg’s chart as hygienes in your own motivation? If not, why not? Is money a motivator or a hygiene for you? Whatever your answer, do you think it has always been that way for you? Will it likely be that way later in your life?
Which of the three needs in McClelland’s manifest needs theory(power, affiliation, or achievement), motivates you the most? Give examples from your own life.
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