Strategic Human Resource Management 2nd Edition Jeffrey A Mello - Solutions

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What is a needs theory? Considering Maslow’s hierarchy of needs, do you see yourself on this hierarchy? Where? What do you need in order to become self-actualized?
What can employees and managers do to improve an organizational climate? How is morale affected by the organizational climate?
Which of the motivation theories that you’ve just learned about best explains why Antonio Garcia’s experience in the opening story ends the way it does? Why?
Based on your own values, what would you do if you were Jane? Why?
Do you think that Jane’s value of “not being self-righteous” will keep her from telling management what she has seen? Who else is affected by this theft—for example, how are consumers affected if Jane stays silent, or if she tells management what she has seen?
It seems clear at this point that Jane is not a thief. However, based on her values, what would you expect her to do at this point?
What would you do if you were in Cecelia’s place?
Is it too late? Can Cecelia salvage the relationship she once had with her fellow workers? More importantly, should she? Why or why not?
Would you identify the conflict in this case as a values conflict? Why or why not?
Have you ever experienced cognitive dissonance in your own life?(More than likely, you have experienced it more than once.) How did you react? What strategies did you use to lessen the impact of the dissonance in your life?
How culturally determined are the values that you hold dear? What are the differences in how the four factors of values deal with other cultures?
What is cognitive dissonance? How is an understanding of cognitive dissonance important to understanding your own values and how you act—or fail to act—on them?
Define values system. Do you have a values system that has influenced you in the formation of your individual application of values?Explain.
What is a values conflict? Have you ever been involved in a conflict that involved values differences? If so, what was the focus of the conflict? Interpersonal? You (or someone else) against the group?Internal?
What is the personality ethic as opposed to the character ethic?Which one affects your behavior more? Explain.
How can you be sure that the values that you think you have are really your own?
How have values changed over the past several decades? Are the values of today’s society the same as your personal values? If not, how do they differ?
What is the difference between terminal and instrumental values?Give examples of each.
How do values develop during the early part of people’s lives?
If Candace continues to work at the same place without doing anything about her problem, what are some likely long-term outcomes?
Who really is responsible for Candace’s attitudes: herself or her co-workers? What can she do to change to a more positive attitude?
What is the basic problem at Candace’s workplace?
If you were Rikki, what would you do to restore a positive attitude: confront Susan, say nothing to Susan and keep working at Metro, or look for a new job? What do you think the outcome of each of these choices would be?
Under what conditions, or for what types of employees, would Susan’s management strategies perhaps be necessary?
What type of management strategy does Susan seem to have that is affecting Rikki and Sergio in a negative way? What assumptions is Susan making about her employees?
Explain how job satisfaction or dissatisfaction can be directly linked to other (nonworkplace) attitudes.
In a recent study on stress and coping, researchers found that people facing a terrible problem (e.g., taking care of a terminally ill family member) were better off if they could take a psychological“time-out” by allowing themselves to enjoy ordinary events. These were simple events such as
Bad things do happen to everyone at one time or another. Is it always possible to maintain a positive attitude? Is it always necessary? Can you think of examples in which maintaining a positive attitude (at least temporarily) is impossible and unnecessary?Include an example of something you can’t
Do your attitudes and your role in your company make you someone with organizational citizenship behavior? Do you function as a worker or manager, or as a citizen of your organization? Explain.
Thinking about your present workplace, does it seem to be managed more with Theory X or Theory Y attitudes? What workplace factors caused you to answer as you did? Do you feel you respond better to a manager with Theory X or Theory Y attitudes? Explain.
What is meant by “flow”? Are there activities in your life in which you feel this optimal experience? Does your chosen career contain activities that will allow this experience? Explain.
Can a person obtain a happy attitude just by desiring to do so, or do circumstances simply bring happiness into one’s life by chance?Explain your answer.
Explain the statement, “Happy people control their own destinies.”Do you agree with it?
How do positive attitudes affect the workplace? How can negative attitudes hurt the success of a business?
Where do attitudes come from? When in people’s lives do they develop?
How are attitudes related to self-esteem? How does a change in one affect the other?
What else might you do if you were Sam?
How could self-disclosure have prevented this confrontation? How could it help now?Has it helped in some way already?
How self-aware is Harry? On what do you base your assessment?
How could the problem of unfair targets have been avoided?
Was Mr. Youngberg doing anything wrong?If so, what?
How did self-disclosure help the problem in this case?
Self-Assess and Apply How well can you identify your career interests and jobs that might interest you? Take the Career Focus 2000 Interest Inventory by James C. Gonyea to help you with some self-examination in these areas. Link to the site through the course Web page at www.mhhe.com/lamberton4e,
Self-Assessment Take the online Anxiety Test or the Self-esteem Test at www.mhhe.com/lamberton4e. Answer the following questions:a. What did you learn about yourself from these two test? Does that knowledge increase your self-awareness? Explain.b. Based on what you have learned here, what changes,
Read and Write Visit “Johari Window” at www.mhhe.com/lamberton4e and read the explanation and examples given. How did this help you develop a deeper understanding of the Johari Window? Read the “Parable of the Blind Men and the Elephant,” which is linked to the secondto-last paragraph.
Are you as self-aware as you would like to be? If not, what steps can you take to allow yourself to reach a higher level of self-awareness?
Have you ever experienced differences in people’s level of selfdisclosure based on where they live (in another country or a region of your country, for example)? What did you observe, if anything?
Discuss Dale Carnegie’s three rules for reducing fear. Would any of them work for you when self-disclosure is the issue? Why or why not?
Of John Powell’s five levels of communication, what is the best one for everyday use? Explain why.
How might self-disclosure help you in your relationship with your manager? with co-workers? Can you think of examples that illustrate either negative or positive effects of self-disclosure in the workplace?
Think of an incident in your life when someone overdisclosed to you or someone else. How did the incident affect the relationship?What steps can you take to avoid overdisclosing?
Briefly explain each of the four panes of the Johari Window. How can this model help you understand yourself better by understanding your relationships with others?
How can a lack of appropriate self-disclosure be a barrier to effective relations with others? Specifically, how can a failure to disclose affect your position in the workplace?
Why do people often withhold from others their true selves—or parts of who they really are?
What does the term “self-awareness” mean to you after reading this chapter? Use an illustration from your own experience to clarify your definition.
What steps does Jill need to take to make this new reality a permanent part of her life?
What was the source of the negative thoughts Jill had been fighting?
Discuss the relationship of Anita’s little “pep talk” and the self-fulfilling prophecy.
If you get stage fright, what steps do you take to minimize its effects?
Explain the role self-esteem played in this case.
Let’s say that you were Julio’s counselor.What additional advice would you give him? Why?
Self-Assess and Apply Are you more of a green, a gold, a blue, or an orange? Take the“Follow Your True Colors” personality assessment, in use since 1979, to help you find a career that fits your personality style.Carolyn Kalil’s Web site for this assessment is found through the course Web
Research and Write Low self-esteem is not just a problem with one’s emotions; it has also been linked to brain health and activity over the long term. A study by researchers in Canada has found that people with low selfworth who were studied for 15 years suffered from greater memory loss and
Research and Write What is resiliency, and how does it help build self-esteem? Link to the article “The Resiliency Route to Authentic Self-Esteem and Life Success” by Nan Henderson, found at www.resiliency.com/htm/build.htm and linked to the textbook Online Learning Center at
Self-Assessment The Self-Esteem Test lists questions related to self-esteem, with a scoring guide after you complete and submit the test. Go to www.mhhe.com/lamberton4e for the link to the Online Learning Center for this chapter. After opening the Internet site for the test(Queendom.com) open the
As you might already be aware, some educators, politicians, and others in leadership positions have carried the self-esteem issue to extremes—far beyond what this chapter teaches. Some examples are removing any real competition from children so their selfesteem won’t be threatened, praising
Some people say that when they were children, their parents lacked confidence in them and treated them with conditional (instead of unconditional) positive regard—and this treatment, rather than reducing their self-esteem, challenged them to work harder and succeed. Do you agree that such
Is an internal locus of control good to have in all situations? Can you think of a situation in which it would not be helpful to feel in complete control of your life? For example, when something truly terrible happens, such as a natural disaster or other tragedy, are you really in control of
You are waiting for your appointment for an important job interview. A voice inside you shouts, “You’re so stupid, lazy, and ugly!You’ll never get this job!” Who is this voice? Why is it sending you these messages? What will you do to stop it?
Two employees who are learning a new accounting system are talking about it. “It’s no use,” says the first. “Management is always dumping these new things on me that I can’t learn.” The second one replies, “We can learn this; it will just take a little practice. Come on, let’s try
Which would you rather have in your current job or profession, a mentor or a role model? Why? If you were mentoring a new employee in your field, what kinds of things would you say and do?
What specific skill or area of your self-concept needs work? Think of some examples of positive self-talk you could use to boost your self-esteem in this area.
Do you ever find yourself compensating for a weakness you feel you have? For what behaviors are you compensating? Do you notice when other people compensate? Describe.
Imagine yourself back in the third grade. Your teacher is yelling at you for breaking the chalk while writing on the chalkboard: “Look at what you’ve done! You’re such a bad student! Go back to your seat!” If you could explain the work of Carl Rogers to your teacher using this example, what
You are certain that your co-workers see you as a cranky, reclusive hermit. Actually, they think of you as a shy person who is quiet but nice to be around. How can this difference between self-concept and others’ opinions exist side by side regarding the same person?Explain, using concepts from
What are the differences among self-concept, self-respect, and selfefficacy? Provide an example of each.
How could this situation have been prevented?
What advice would you give Rick Jarwood in dealing with Joaquin’s human relations problems? Remember that his high level of expertise does make Joaquin potentially valuable in other ways, once the human relations issues can be addressed.
How self-aware does Joaquin seem to be?
Could Jody have done anything to prevent this problem from occurring in the first place? If so, what?
What steps should Jody take to solve the conflict in her department?
Which emphasis areas of human relations does this case mostly address?
Self-Assess and Apply Lawrence K. Jones at North Carolina State University has posted an excellent set of online tools to help you with your career exploration. Visit this site and take the Career Key assessment through the course Web site at www.mhhe.com/lamberton4e or enter directly through www.
Compare and Contrast The Singaporean Cultural Studies site can be found through www.mhhe.com/lamberton4e. Imagine that you have just learned that your company is sending you on a one-year business trip to open and manage a branch office in Singapore. You have never traveled to Asia before, and you
Research and Evaluate Several different organizations have identified the “Best Companies to Work For.” Among the producers of such lists are Fortune magazine, the Society for Human Resource Management, and organizations in Canada and the United Kingdom. Using a search engine, find one of these
What are the problems of today’s society that cause greater stress on the job, thus increasing the need for human relations skills? List and explain the importance of each.
Explain the importance of the work of Frederick Taylor, and Frank and Lillian Gilbreth and the scientific management movement to the development of modern industry.
Why did the human relations movement not make much progress during the Great Depression? Discuss the relevance that experience might have to today’s workplace.
List the six “areas of emphasis” in the study of human relations and explain each one briefly.
Why is self-esteem important to the development of human relation skills?
List three reasons why human relations issues are more important today than ever before.
Explain the role of W. Edwards Deming in the further development of human relations concepts during the past two decades.
How can the development of human relations skills help you on the job as a manager? as an entrepreneur? as an employee?
Explain the importance of Elton Mayo and his work in the Hawthorne Studies to the history of human relations.
In your own words, write a one- or two-sentence definition of human relations as you would have defined it before reading this chapter.Then, assuming your definition has changed a bit, write a new one.
1. You have been asked to design a Web site that would assist expatriates in getting ready for their overseas assignments. What kinds of information would you include on the site? Locate appropriate Internet sites that provide either useful information about culture in general or guidance in how
2. What challenges does doing business in the European Union present to an employer? In small groups, have each member investigate the HR environment in a different EU country and then compare and contrast your findings, making recommendations to U.S. organizations considering doing business there.
1. Examine the four dimensions of culture presented in Hofstede’s framework. What strategies would you recommend in dealing with a different culture that is polar on each of the dimensions? For example, what advice would you give to someone from a culture that stresses individualism when dealing
8. What stressors are present in the various stages of expatriation? How can expa¬ triate employees and organizations manage the stressors inherent in these stages to ensure the success of the global assignment?
7. What factors most influenced the success of Four Seasons’ entry into the Paris market?

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