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business
human resource management

Questions and Answers of Human Resource Management

Is it true, as Jack Carter claims, that “virtually all of our workers are women or minorities anyway, so no one can come in here and accuse us of being discriminatory”?
Explain the difference between affirmative action and equal employment opportunity?
What is sexual harassment? How can an employee prove sexual harassment?
Working individually or in groups, develop outlines showing how trends like workforce diversity, technological innovation, globalization, and changes in the nature of work have affected the college
Illustrate the HR responsibilities of line and staff [managers.
Give examples of how HR management concepts and techniques can be of use to all managers.
What principles of motivation make gain sharing such an effective motivational tool?
What are some reasons why an organization might use incentives other than commissions to compensate a sales force?
What makes piece-rate incentive systems such effective motivators? How does a piece-rate system meet the requirements of expectancy theory?
How might FLSA standards apply to Joe’s compensation decisions?
How can the concepts of equity theory guide Joe’s decisions concerning comparisons with pay in other cities and for other jobs?
How might agency theory guide Joe as he thinks about finding a manager who might someday become the owner of the Grill?
Do you think Joe’s approach to determining how much to pay a manager was successful? Would you recommend that he do something different?
What are some suggestions that might help Joe as he thinks about changing the way he pays someone to manage the Grill?
What procedural justice issues have been violated by Delphi’s proposal?
Based on concepts from agency theory and expectancy theory, how might the compensation proposal motivate executives?
Why do organizations continue to provide employees with stock plans even though evidence suggests they have only limited effectiveness for motivating most workers?
What are the specific elements of a compensation package that you would recommend for an organization with a Loyal Soldier HR strategy? What are your recommendations for an organization with a
Why do you think so many of Best Buy executives opted for Choice 1 or 2? What would you do to encourage more employees to adopt Choices 3 and 4?
Does this Best Buy compensation program satisfy line of sight requirements?
What additional compensation elements would you add to the Best Buy compensation package?
Do you think the compensation system at Collegiate Promotions is effective?
Why would a sales representative try to sell at the top of the price range?Why at the bottom of the price range? Do you predict that most sales are made at the top or bottom of the range of
How does the lack of geographically protected sales areas affect salespersons’ behavior?
How committed do you think the independent contractors are to Collegiate Promotions?What are some positive features of the independent contractor status for the organization? What might be some
Why have U.S. labor unions and businesses adopted an adversarial approach to labor relations? Why might it be difficult for many to accept and pursue a cooperative relationship?
Why do unions pose problems for organizations pursuing Free Agent HR strategies?
How did the existence of very poor labor relations encourage the partnership?
What competitive strategy do you think is most appropriate for Energy Co.? How do unions fit with this strategy?
How does a cooperative relationship with labor unions influence worker autonomy?
What makes the position of teaching assistant different from many jobs frequently represented by unions?
How is horizontal alignment different from vertical alignment?
What might happen if an organization combines a merit-based performance appraisal system with compensation practices that limit differences in employee pay?
Within the Loyal Soldier HR strategy, how does the approach of parity-based performance appraisal support the work-design goal of standardization?
What difficulties might an organization face when it attempts to change its human resource practices?
What are some specific HR practices that could be used to support a global expansion strategy?
How do selection, retention, and training practices work together at the Portman Ritz-Carlton?
Which of the HR strategies do you think the Portman Ritz-Carlton is pursuing?
How well do the company’s human resources practices align with one another?
What specific aspects of compensation are most appropriate for an organization with a Loyal Soldier HR strategy? What characteristics are most closely aligned with a Free Agent HR strategy?
How does equity theory explain the UAW’s reactions to the proposed compensation plan? How does equity theory explain Delphi leadership’s defense of the compensation proposal?
What type of competitive strategy does the proposed compensation plan best fit? How would the proposal affect pay structure within Delphi?
Why would an organization such as Marriott choose to pay wages that are higher than the wages paid by competitors?
What long-term changes should Malik suggest for this organization, if it appears that this employee is not the only one with these complaints?
What should Malik do tomorrow with regard to this employee?
Which of these factors could be addressed with improvements in the way the organization handles development as described in this chapter?
What might be the factors that are causing this employee’s dissatisfaction?
What other human resource policies and programs would support the development programs you intend to offer?
What development programs could be put in place to address these challenges?
What challenges to employee recruiting, retention, and career management will your company face in Switzerland?
Would you be interested in working in another country for an extended period of time?
In multisource assessments, the ratings assigned by supervisors, peers, and employees do not always agree with one another. Why do you think that is the case? What should be done to help the person
What are different types of developmental work experiences.
What are the strengths and weakness associated with the following training methods: presentation, discovery, simulation, and behavior modeling? How can each method be made more effective?
What is transfer enhancement and why is it helpful for employees?
Describe the various ways in which NMH is delivering training and other related learning opportunities to its employees.
What benefits did NMH gain by developing the Academy and its associated schools?
If the NMH School of Nuclear Medicine cost the organization $200,000, what was the return on investment for this particular Academy program?
Outline the key decisions made from the beginning to the end of this case. Who made each of those decisions, and why?
Describe the ideal process for handling the concern about declining sales, ignoring for now the pressure from management.
What arguments could be made to convince management that working with an outdated needs assessment is not wise?
What types of development efforts are most appropriate for companies with an internal labor orientation? an external labor orientation?
What impact should differentiation versus cost strategies have on employee development?
What are the various types of developmental relationships.
How are learning and organizational objectives used in the training design and development process?
What are the key differences between the proactive and reactive needs assessment approaches?
Why do organizations following an internal labor orientation generally offer more training than organizations with an external labor orientation?
What kinds of training contents are most important for organizations using cost strategies? differentiation strategies?
What problems with contamination and deficiency could occur with the forced distribution ratings?
How do you think supervisors will react to the proposed change?
Which clerical workers do you think will most strongly oppose the change?
Do you predict that the forced distribution will increase customer satisfaction? Why or why not?
Do you think the new system is really more objective?
Why do we treat people we think have high ability differently than people we think have low ability?
How might County General work with other hospitals to reduce nurse turnover?
What strengths do you see in the new system? What weaknesses do you see in the process?
How do you think employees might react to a change from a parity system to a merit system? How about a change from a merit system to a parity system
Have you ever observed an employee with high task performance but low citizenship performance?
What are typical sources of contamination and deficiency in objective measures of job performance?
What factors might explain differences between co-worker and supervisor ratings?
Why do you think the organization requires documentation for certain ratings?
What programs do you suggest County General might implement to decrease nurse turnover?
Turnover is high at almost every facility where nurses are employed. What aspects of nursing make turnover for nurses higher than for many other jobs?
Why might someone argue that it is a good thing for managers to feel such negative emotions?
What are some ways that managers might cope with negative emotions when they are forced to lay off employees?
As a manager, what would you say to a person whom you were firing?
Some people who have been layoff victims look back on the experience as one of the best things in their lives. Why might a victim say such a thing several years after the layoff?
Why do you think organizations that lay off workers frequently fail to improve their long term performance?
Do you think the university you attend makes a concerted effort to dismiss low-performing workers? How does the university’s approach to dismissing low performers affect overall services for
Do you think a fast-food restaurant such as Arby’s would benefit from reducing turnover of cooks and cashiers? What could the company reasonably do to encourage employees to stay? What problems
How can SAS compete with other software firms when its employees appear to work less than the employees at competing firms?
What selection methods would you recommend for Stringtown? Why?
Should Stringtown hire based on achievement or potential?
Should String town focus on job fit or organization fit?
Which of the overall HR strategies would be best for Stringtown Iron Works
Why do you think these selection methods are valid?
Why does Outback Steakhouse order the selection methods such that applicants first complete an application, then complete tests, and then participate in an interview?
How important is organization fit for Outback Steakhouse?
What are the methods for combining scores from different selection methods?
How do the employee selection methods at Outback Steakhouse help achieve competitive advantage?

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