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human resource management
Human Resource Management 17th Edition Gary Dessler - Solutions
Provide a detailed list of recommendations concerning how we should go about increasing our pool of acceptable job applicants so we no longer face the need to hire almost anyone who walks in the door. (Your recommendations regarding the latter should include completely worded online and hard-copy
First, how would you recommend we go about reducing the turnover in our stores?
What suggestions would you make to Techtonic for improving its recruiting processes?
What other recruitment sources (other than the academy and apprenticeship programs) would you recommend Techtonic use, and why?
What should be the format and final form of the store manager’s job description?
If time permits, spend some time prior to class observing the front desk clerk at a local hotel. In any case, create a job description for a Hotel Paris front-desk clerk.
Working individually or in groups, answer the question, “Is there such a thing as an accident-prone person?”
Should Amazon screen out accident-prone individuals? Why or why not? If so, should they screen them?
List at least five examples of how the new health and safety actions taken by Amazon reflect what you would have recommended based on what you read in this chapter.
What other health and safety actions would you recommend for them now, and why?
Define strategic human resource management, and explain using our HR Strategy Model (see Figure 3-6 in Chapter 3) how Amazon’s new health and safety programs fit (or don’t fit) its new strategy.
How should the firm go about identifying hazardous conditions that should be rectified? Use checklists such as those in Figures 16-6 and 16-8 to list at least 10 possible dry-cleaning store hazardous conditions.
Would it be advisable for the firm to set up a procedure for screening out accident-prone individuals? How should they do so?
How would you suggest the Carters get all employees to behave more safely at work? Also, how would you advise them to get those who should be wearing goggles to do so?
Based on what you read in this chapter of Dessler, Human Resource Management, what’s the first step you would have advised the Hotel Paris to take as part of its new safety and health program, and why?
List 10 specific high-risk areas in a typical hotel you believe Lisa and her team should look at now, including examples of the safety or health hazards that they should look for there.
Give three specific examples of how Hotel Paris can use HR practices to improve its safety efforts.
Write a one-page summary addressing the topic, “How improving safety and health at the Hotel Paris will contribute to us achieving our strategic goals.”
Based on this chapter and the case incident, compile a list of 10 international HR mistakes Mr. Fisher has made so far.
How would you have gone about hiring a European sales manager? Why?
What would you do now if you were Mr. Fisher?
Assuming they began by opening just one or two stores in Mexico, what do you see as the main HR-related challenges Jack and Jennifer would have to address?
How would you go about choosing a manager for a new Mexican store if you were Jack or Jennifer? For instance, would you hire someone locally or send someone from one of your existing stores? Why?
The cost of living in Mexico is substantially below that of where Carter is now located: How would you go about developing a pay plan for your new manager if you decided to send an expatriate to Mexico?
Present a detailed explanation of the factors you would look for in your candidate for expatriate manager to run the stores in Mexico.
Provide a one-page summary of what individual hotel managers should know in order to make it more likely incoming employees from abroad will adapt to their new surroundings.
In previous chapters of Dessler, Human Resource Management, you recommended various human resource practices Hotel Paris should use. Choose one of these, and explain why you believe they could take this program abroad, and how you suggest they do so.
Choose one Hotel Paris human resources practice that you believe is essential to the company specifically for achieving its high-quality-service goal, and explain how you would implement that practice in the firm’s various hotels worldwide.
From the grocery chains’ point of view, what is the downside of having two classes of employees, one of which has superior health insurance benefits? How would you suggest they handle the problem?
Would you advise establishing some type of day care center for the Carter Cleaning employees? Why or why not?
What is your opinion of the new Hotel Paris benefits plan?
Because employers typically make benefits available to all employees, they may not have the motivational effects of incentive plans. Given this, list five employee behaviors you believe Hotel Paris could try to improve through an enhanced benefits plan, and explain why you chose them.
Based on what you read in this chapter, summarize in one page or less how you would explain Enron’s ethical meltdown.
It is said that when one securities analyst tried to confront Enron’s CEO about the firm’s unusual accounting statements, the CEO publicly used vulgar language to describe the analyst, and that Enron employees subsequently thought doing so was humorous. If true, what does that say about
This case and chapter had something to say about how organizational culture influences ethical behavior. What role do you think culture played at Enron? Give five specific examples of things Enron’s CEO could have done to create a healthy ethical culture.
How would you deal with the store manager?
Based on what you learned in this chapter, write a short (less than one page) explanation Lisa can use to sell to top management the need to further improve the hotel chain’s fairness and justice processes.
What techniques would you use as alternatives to traditional discipline? Why do you think alternatives like these are important, given industry’s need today for highly engaged and committed employees?
The WGA did not have to call a strike at Vice. Why do you think that is? If they struck, what employer tactics would you have suggested to fight back once the strike began?
What do you think accounts for the fact that Vice Media agreed fairly quickly to recognize the union, whereas other new-media firms simply closed down? What does this mean for unions like the WGA?
The organizing campaigns at new-media firms like Vice and Buzzfeed are essentially conflicts between professional and creative people (the WGA) and owners and TV and movie producers. Do you think such conflicts are different in any way than are the conflicts between, say, the United Autoworkers or
If you owned a start-up new-media company, how would you react to a union coming in to demand recognition, and why?
Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure grievances and gripes like this one are expressed and are heard by top management?
List and briefly describe what you believe are the three most important steps Hotel Paris management can take now to reduce the likelihood unions will organize more of its employees.
Write a detailed two-page outline for a “What You Need to Know When the Union Calls” manual. Lisa will distribute this manual to her company’s supervisors and managers, telling them what they need to know about looking out for possible unionizing activity, and how to handle actual organizing
What would be the advantages to Carter Cleaning of setting up a career planning program?
Who should participate in the program? All employees? Selected employees?
What other specific career development activities would you recommend in light of the fact that Hotel Paris’s hotels and employees are dispersed around the world?
Although the case with OFCCP is closed, we wonder what you would suggest we do to avoid such a problem in the future?
What sort of compensation plan would you recommend for us, and why?
Is Jack Carter’s policy of paying 10% more than the prevailing rates a sound one, and how could that be determined?
Lisa knew little about setting up a new compensation plan. Based on what you learned here in Dessler Human Resource Management, what would you tell her if she asked, “How do I set up a new compensation plan for the Hotel Paris?”
In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and nonmanagement jobs? If so, how should these look, and what questions should be included? Should she initiate a computer-based interview
For the jobs of security guard or valet, develop five additional situational, five behavioral, and five job knowledge questions, with descriptive good/average/poor answers.
Combine, (based on what you read in this Dessler, Human Resource Management, chapter) your questions into a complete interview that you would give to someone who must interview candidates for these jobs.
Explain in detail what you would do to improve the training process at Apex. Make sure to provide specific suggestions, please.
Based on what you read in this chapter, and what you may access via the Web, develop a detailed training program for one of these hotel positions: security guard, housekeeper, or door person.
Specifically, what recruiting sources would you use to attract participants to the 5-15. Specifically, what recruiting sources would you use to attract participants to the Techtonic Academy and apprenticeship programs?
Each group should do a job analysis of the instructor's job: Half of the groups will use the Figure 4-4 job analysis questionnaire for this purpose, and half will use the Figure 4-9 job description questionnaire.
What would you do now if you were Tesla’s Chief People Officer
Provide a brief illustrative outline of a strategy map for Tesla.
Given this, write two or three more examples of what you believe Zappos could actually use as HR policies.
Not all successful online companies emphasize having employees enjoy work to the extent that Zappos does. Zappos developed its HR policies to nurture a fun environment. What alternative to fostering “fun and enjoyment” at work do you think might have worked for Zappos? What is one example of an
Would you recommend that the Carters expand their quality program? If so, specifically what form should it take?
Assume the Carters want to institute a high-performance work system as a test program in one of their stores. Write a one-page outline summarizing important HR practices you think they should focus on.
Using Table 3-1 and Figure 3-9, list at least 15 metrics the Hotel Paris could use to measure its HR practices.
“Many hotel jobs are inherently ‘dead end’; for example, maids, laundry workers, and valets, either have no great aspirations to move up, or are just using these jobs temporarily, for instance, to help out with household expenses.” First, do you agree with this statement? Why, or why not?
Using what you learned in this chapter of Dessler Human Resource Management, build on the company’s new system by recommending two more specific career development activities the hotel should implement.
Our own company now uses a point method to evaluate jobs for pay purposes, and each resulting job class also has a rate range associated with it. Sales associates are now paid a salary that is not based on incentive pay. List three specific things we can do to ensure that a similar problem
Is the company at the point where it should be setting up a formal salary structure based on a complete job evaluation? Why?
Jennifer knows that Carter’s male–female differential is indefensible? What should she do to rectify it?
What is merit pay? Do you think it’s a good idea to award employees merit raises? Why or why not?
Should other employees (cleaner/spotters, counter people) be put on a similar plan? Why or why not? If so, how exactly?
Is there another incentive plan you think would work better for the pressers? Describe it.
A store manager’s job is to keep total wages to no more than 30% of sales and to maintain the fuel bill and the supply bill at about 9% of sales each. Managers can also directly affect sales by ensuring courteous customer service and by ensuring that the work is done properly. What suggestions
Discuss what you think of the measurable criteria that Lisa and the CFO set for their new incentive plan.
Based on what you learned in this chapter of Dessler, Human Resource Management, lay out a complete incentive plan (including all long- and short-term incentives) for the Hotel Paris’ hotel managers.
The HRCI Exam Content Outline Website https://www.hrci.org/docs/defaultsource/ web-files/phr-exam-content-outline.pdf?sfvrsn=13c44f61_28 lists the knowledge someone studying for the HRCI PHR certification exam needs to have in each area of human resource management (such as in Business Management,
How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm, or carelessness on the part of the firm's management? If it were carelessness, what would you do to improve the
Would you take the job offer if you were Maria? If you're not sure, what additional information would help you make your decision?
Should she implement an interview training program for her managers, and if so, specifically what should be the content of such a training program? In other words, if she did decide to start training her management people to be better interviewers, what should she tell them and how should she tell
What are some typical on-the-job training techniques? What do you think are some of the main drawbacks of relying on informal on-the-job training? What are some advantages to using cloud-based training?
List and briefly explain each of the steps in the training process.
The HRCI Exam Content Outline Website https://www.hrci.org/docs/defaultsource/web-files/phr-exam-content-outline.pdf ?sfvrsn=13c44f61_28 lists the knowledge someone studying for the HRCI PHR certification exam needs to have in each area of human resource management (such as in Business Management,
What do you think of Apex’s training process? Could it help to explain why employees “do things their way”? If so, how?
What role should job descriptions play in training at Apex?
Based on what you read in this chapter, what would you have suggested Lisa and her team do first with respect to training, particularly in terms of the company’s strategy? Why?
Have Lisa and the CFO sufficiently investigated whether training is really called for? Why? What would you suggest?
Do you think that the experts' recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why or why not? What additional actions (if any) do you think will be necessary?
Do you think that Vice President Winchester would be better off dropping graphic rating forms, substituting instead one of the other techniques we discussed in this chapter such as a ranking method? Why or why not?
What performance appraisal system would you develop for the secretaries if you were Rob Winchester? Defend your answer.
Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?
The HRCI Exam Content Outline Website Exam Content Outline Website https://www.hrci.org/docs/default-source/web-files/phr-exam-contentoutline.pdf?sfvrsn=13c44f61_28 lists the knowledge someone studying for the HRCI PHR certification exam needs to have in each area of human resource management (such
What would be the advantages and disadvantages to Jennifer’s company of routinely administering honesty tests to all its employees?
Specifically, what other screening techniques could the company use to screen out theft-prone and turnover-prone employees, and how exactly could these be used?
How should her company terminate employees caught stealing, and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies looking for jobs?
Provide a detailed example of a security guard work sample test.
Provide a detailed example of two possible personality test items you would suggest they use, and why you would suggest using them.
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