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human resource management
Questions and Answers of
Human Resource Management
For what purpose would someone need to motivate his or her supervisor?
How do individual differences show themselves in attempting to motivate others?
How justified were the company managers in turning down Suzanne based on their perception of her table manners?Should Steve Adams have warned Suzanne Chavez that her table manners would be a factor
To what extent are office-politics skills important for a person who is technically competent and hardworking?
In what way does this case study relate to lateral relations?What do you think of the logic behind the decision of Logan and Parsons to pass over Pete Gupta?What tactics should Gupta use if the wants
Identify three job positions in which you think practicing good business etiquette would be extremely important.
It has been said that although most business people can see through flattery, the technique still works. How would you explain this observation?
For what reason is a satisfied employee more likely to provide better customer service?
What do you think will the impact of Indigo’s new return policy on sales?What alternatives might Petrie have for dealing with customers who fraudulently attempt to return merchandise?How justified
Visualize yourself as an executive at Hudson’s Bay Company. Develop a policy to empower customer service desk associates to resolve customer problems, including the limits to their
How ethical was Nicholas in giving Marsha a high performance evaluation for the purposes of making her attractive to other departments? What should the manager do who was hooked by Nicholas’
How can behaving ethically improve a person’s interpersonal relationships on the job?
What sources of stress does Rachel Proust appear to be facing?What do you recommend Proust do about the stressors she is facing?Given that Proust does not have a heart problem, should she be
What is your evaluation of the effectiveness of the stress-reduction techniques created by Michelle and Trevor?What might have been a more effective method for the group from Agriculture and Markets
Why might having your stress under control improve your interpersonal relationships?
How effectively is Brandy Barclay presenting herself as a brand?What suggestions can you offer Barclay for presenting herself as a brand more effectively?What suggestions can you offer Barclay for
What suggestions can you offer Jason for improving his networking effectiveness?What important rule for networking is Jason violating?What, if anything, is Jason doing right in terms of career
Why is a vertical career path still the dream of so many workers?
Imagine that you are friends with a 24-year-old NBA player who has to quit playing professional basketball because of injuries to both knees. What advice would you offer this man to restart his
1. In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and non-management jobs. If so,how should
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
1. List three more specific steps Hotel Paris should take with respect to each individual human research function (selection, training, and so on) to improve the level of ethics in the company.2.
A safety journal presented some information about what happens when OSHA refers criminal complaints about willful violations of OSHA standards to the U.S. Department of Justice (DOJ). In one 20-year
Just about every week, Donald Trump tells another "apprentice," "You're fired." Review recent (or archived) episodes of Donald Trump's The Apprentice, and answer this: What performance appraisal
1. Draw up a policy statement regarding vacations, sick leave, and paid days off for Carter Cleaning Centers.2. What would you tell Jennifer are the advantages and disadvantages to Carter Cleaning
1. Choose one job, such as front desk clerk. Based on any information you have (including job descriptions you may have created in other chapters), write a list of duties, competencies, and
Would you take the job offer if you were Maria? If you're not sure, what additional information would help you make your decision?The Out-of-Control InterviewMaria Fernandez is a bright, popular, and
Working individually or in groups, develop several specific examples to illustrate how a professor teaching human resource management could use at least four of the techniques described in this
Several years ago, Lockheed Martin Corp. sued the Boeing Corp. in Orlando, Florida, accusing it of using Lockheed’s trade secrets to help win a multibillion-dollar government contract. Among other
What parallels do you see between the Toyota and Google total selection processes? What differences?
Briefly discuss what an interviewer can do to improve his or her performance.
For what sorts of jobs do you think unstructured interviews might be most appropriate? Why?
Briefly describe each of the following possible types of interviews: unstructured panel interviews; structured sequential interviews; job-related structured interviews.
There are several ways to conduct a selection interview. Explain and illustrate the basic ways in which you can classify selection interviews.
Using the Internet or library resources, bring to class and discuss at least two examples of how companies are using an HR scorecard to help create HR systems that support the company’s strategic
1. Using any benchmark data that you can find, including information from this textbook, what are some benchmark metricsthat Lisa could be using to assess the efficiency of her humanresource
1 Assume that we don’t want to terminate any of our employees. What work-scheduling related changes could we make that would reduce our payrolls by, say, 20% per week but still keep all our
1. What (if anything) is it about Netflix that makes its HR practices work for it?2. Would you suggest using similar practices in other businesses, such as a new restaurant? Why?3. List the criteria
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
You own a small business, and you are confused about which of your employees is eligible for overtime pay. The employees in question include your secretary, two accounting clerks, one engineer, and
Form teams of five or six persons, each with at least one person who owns or has worked for a small business. Based on their experiences, make a list of the “inadequate-HR risks” the
Explain and give at least five examples of ways entrepreneurs can use small size— familiarity, flexibility, and informality—to improve their HR processes.
How and why is HR in small businesses different than that in large firms?
1. Assuming they began by opening just one or two stores in Mexico, what do you see as the main HR-related challenges Jack and Jennifer would have to address?2. How would you go about choosing a
1. Based on this chapter and the case incident, compile a list of 10 international HR mistakes Mr. Fisher has made so far.2. How would you have gone about hiring a European sales manager? Why?3. What
An issue of HR Magazine contained an article titled “Aftershocks of War,” which said that soldiers returning to their jobs from Iraq would likely require HR’s assistance in coping with
Use a library or Internet source to determine the relative cost of living in five countries as of this year, and explain the implications of such differences for drafting a pay plan for managers
Choose three traits useful for selecting international assignees, and create a straightforward test to screen candidates for these traits.
Working individually or in groups, outline an expatriation and repatriation plan for your professor, whom your school is sending to Bulgaria to teach HR for the next 3 years.
You are the HR manager of a firm that is about to send its first employees overseas to staff a new subsidiary. Your boss, the president, asks you why such assignments often fail, and what you plan to
What intercountry differences affect HRM? Give several examples of how each may affect HRM.
What are some of the specific, uniquely international activities an international HR manager typically engages in?
1. Based on what you read in this chapter, what’s the first step you would have advised the Hotel Paris to take as part of its new safety and health program, and why?2. List 10 specific high-risk
How should the firm go about identifying hazardous conditions that should be rectified? Use checklists such as those in Figures 16-6 and 16-8 to list at least 10 possible dry-cleaning store hazardous
Describe at least five techniques for reducing accidents.
Explain the supervisor’s role in safety.
List and briefly describe what you believe are the three most important steps Hotel Paris management can take now to reduce the likelihood unions will organize more of its employees.The Hotel
Explain in detail each step in a union drive and election.
Discuss four sure ways to lose an NLRB election.
You believe your coworker is being bullied. How would you verify this and what would you do about it if it is true?
Provide two examples of behaviors that would probably be unethical but legal, and three that would probably be illegal but ethical.
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
1. Discuss what you think of the measurable criteria Lisa and the CFO set for their new incentive plan. 2. Given what you know about the Hotel Paris’ strategic goals, list three or four
What recommendations would you make to improve the compensation system in a way that would likely improve customer satisfaction?
In what ways might your team’s compensation plancontribute to the customer service problems?
1. Would you suggest that Hotel Paris implement a competency based pay plan for its non-managerial staff? Why or why not? Outline what they need to do.2. Devise a ranking job evaluation system for
Describe the nature of some important management incentives.
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
Do small companies need to develop a pay plan? Why or why not?
Should the job evaluation depend on an appraisal of the jobholder’s performance? Why? Why not?
1. “Many hotel jobs are inherently ‘dead end’; for example, maids, laundry workers, and valets, for instance, either have no great aspirations to move up, or are just using these jobs
Several years ago, a survey of college graduates in the United Kingdom found that although many hadn’t found their first jobs, most were already planning “career breaks” and to keep up their
Explain the problems to be avoided in appraising performance.
Explain in your own words how you would go about developing a behaviorally anchored rating scale.
Discuss the pros and cons of four performance appraisal tools.
1. Based on what you read in this chapter, what would you have suggested Lisa and her team do first with respect to training, particularly in terms of the company’s strategy? Why?2. Have Lisa and
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
Choose a task with which you are familiar—mowing the lawn, making a salad, or studying for a test—and develop a job instruction sheet for it.
Do you think job rotation is a good method to use for developing management trainees? Why or why not?
"A well-thought-out orientation program is essential for all new employees, whether they have experience or not." Explain why you agree or disagree with this statement.
Explain how you would get around the problem of former employers beingunwilling to give bad references on their former employees.
Explain why you think a certified psychologist who is specially trained in test construction should (or should not) be used by a small business that needs an employment test.
1. Given the hotel’s required personnel skills, what recruiting sources would you suggest they use, and why?2. What would a Hotel Paris help wanted ad look like? 3. How would you suggest they
Working individually or in groups, develop a 5-year forecast of occupational market conditions for five occupations such as accountant, nurse, and engineer.
Bring to class several classified and display ads from the Web or Sunday help wanted ads. Analyze the effectiveness of these ads using the guidelines discussed in the chapter.
How, specifically, do equal employment laws apply to personnel recruiting activities?
1. Based on the hotel’s stated strategy, list at least four or more important employee behaviors important for Hotel Paris’s staff to exhibit.2. If time permits, spend some time prior to class
In a company with only 25 employees, is there less need for job descriptions? Why or why not?
Explain how you would create a job requirements matrix for a job.
Describe the types of information typically found in a job specification.
Why, in summary, should managers think of staffing-training-appraising and paying employees as a talent management process?
1. Draw a more simplified and abbreviated strategy map for the Hotel Paris. Specifically, summarize in your own words an example of the hierarchy of links among the hotel’s HR practices, necessary
1. Would you recommend that the Carters expand their quality program? If so, specifically what form should it take?2. Assume the Carters want to institute a high performance work system as a test
1. Based on the information in this case, provide examples for Siemens of at least four strategically required organizational outcomes and four required workforce competencies and behaviors.2.
Appendices A and B at the end of this book list the knowledge someone studying for the HRCI (Appendix A) or SHRM (Appendix B) certification exam needs to have in each area of human resource
Interview an HR manager and write a short report on “The Strategic Roles of the HR Manager at XYZ Company.”
Explain with examples how human resources management can be instrumental in helping a company create a competitive advantage.
Explain with examples each of the seven steps in the strategic management process.
Give an example of hierarchical planning in an organization.
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