Human Resource Management 17th Edition Gary Dessler - Solutions

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Why has the concept of job design proved to be attractive to both employers and employees?
Despite the criticisms and research, why does the mechanistic approach remain a dominant force in work design today?
What are the potential issues that organisations hav to deal with when developing HIWSs?
How is work design evolving in the early twenty-fir: century? Explain some of the key features?
Considering what we know today about jo satisfaction and work design, do you think it ethical for employers to continue to develop wor patterns and practices along Taylorist/Fordis lines?
If you had entered into a joint venture with a foreign company but knew that women were not treated fairly in that culture, would you consider sending a female expatriate to handle the start-up? Why or why not?
Evaluation hiring is a procedure in which a job candidate is hired by a staffing company but put to work at another company. After a set period of time (usually 90 days), the company decides whether to hire the person as a permanent employee. Analyse the benefits for the company that arise from
Should applicants be selected primarily on the basis of their ability or on personality/fit? How can fit be assessed?
In many organisations that have worked to a team structure, the team is the principal unit where the work gets done. However, most organisations recruit and hire as though there were one job description and the team did not exist. If there are distinct roles to be played within a team, how would
As a parent or third-country national HR professional in a foreign subsidiary, how would you reassure HQ that you are implementing corporate standards and why might you negotiate changes in $\mathrm{HQ}$ controls?
How would you guard against 'going native' as an HR professional during a five-year overseas assignment in relation to HR policies and practices?
What learning interventions do you think would be useful for your personal development as a global professional to demonstrate cultural sensitivity in managing the HR function of an overseas subsidiary remotely?
What HR advice would you give to a Japanese or French MNC in the fast fashion retail industry that is establishing a subsidiary in your country? Make reference to the Social and Labor Convergence Project facilitated by the Sustainable Apparel Coalition: http://apparelcoalition.org/.
How have social media and technology generally impacted on the ability of HR managers to influence employee engagement and satisfaction in MNCs?
For a second year in a row, all of the 20 acting nominations for the Academy Awards 2016 went to white actors. As happened last year, this has resulted in a heated debate about racial bias in the Oscars, and the opinions of film artists and activists vary from a blatant denial of racial bias to an
Some scholars suggest that managers now talk about diversity both to keep on the right side of the law and to ensure the commitment of diverse employees to the organisation and its objectives (Dover et al., 2016). Employers' approaches generally range from a straight lack of interest to a more
Managing diversity is not an easy task. Several issues, such as conflict, isolation, and discrimination, may exist within diverse work groups.In certain situations, diversity may trigger social isolation, which is probably caused by not only social stereotypes but also unique individual
Samina recently relocated from the UK to Dubai after she was headhunted by a multinational retail organisation to work as a senior Retail Development Manager. Prior to that she had been working in Retail Co, a large British retail firm in the UK, for almost 12 years. At Retail Co, she rose through
Why is it inappropriate to treat diversity management as an organisation-specific issue?
Critically review the legislative framework of diversity management in your country. What are its strengths and weaknesses?
What key steps can an organisation take in order to manage diversity effectively?
Why is it important to understand the local context in order to manage or research diversity?
What are current best practices in organisations in your country to manage diversity?
What are the pros and cons of affirmative action? Debate your answers.
Study diversity management policies and practices in a specific company. Identify the various ways in which diversity management policies and practices in that company are affected by its sociocultural, political, legal, and economic contexts.
Through an Internet search, identify and compare the diversity management policies or visions of at least three companies. Which policies or visions do you prefer, and why?
Shell's Hugh Mitchell named most influential practitioner of the decade (Frith, 2015, Abridged: http://www.hrmagazine.co.uk/article-details/shellshugh-mitchell-named-most-influential-practitioner-ofthe-decade).As he announces his retirement, Hugh Mitchell, Chief Human Resources and Corporate
Workers in China do not have much choice when it comes to forming or joining a trade union. There is only one lawful trade union - the government-controlled All China Federation of Trade Unions (ACFTU) - that acts as the federating and representative body of all local union organisations. A 2012
In the 'mainstream' English-language texts on HRM, there are hardly any references to resources in other languages (Özbilgin, 2004; Sheldon et al., 2014). Exceptions to this rule are some European languages, for example French-, German- and Spanish-language publications, which are very
Scholars and scientists list a large number of variations between countries and point towards a 'wide diversity in philosophies of people management' (Price, 1997: 122; Kaufman, 2016). When comparing one country with another, certain tasks that need to be completed within a line of work are given
Since 2007, Ethad Airways has embarked on its Emiratisation programme which is aimed at replacing migrant workers with local workers of the United Arab Emirates (UAE). According to Etihad's vice-president of Emiratisation strategy, Ali Al Shamsi, it was not always easy to convince prospective
Toyota's twin plants at Bidadi, Bangalore remained shut for 36 days owing to a workers' strike for a wage hike. More than 4,000 members of the trade union went on strike as they demanded a rise in wages, holidays, and housing. The union also demanded that the automaker reinstate 30 employees who
Organisations across the world are currently exploring ways to integrate digital and other modern technology into organisational systems and operations. In particular, employers are interested in exploring the workforce impacts of artificial intelligence, wearable technologies and automation, among
Brunei is a monarchical government that is governed by Sultan Haji Hassanal Bolkiah Mu'izzaddin Waddaulah, who has executive authority and is assisted and advised by five constitutional bodies. The concept of 'Malay Islamic Monarchy' (MIB) is often thought of as a 'national philosophy',
How do macro-contextual factors affect the design and operationalisation of the following HRM functions:- recruitment and selection;- training;- performance management;- reward management;- career management.
Make a study of HRM policies and practices in a specific company. Identify the various ways in which the HRM policies and practices in that company are affected by its sociocultural, political, legal, and economic contexts.
What are various tensions between the globalisation and contextualisation of HRM? What are implications of such tensions for the future of HRM?
Identify at least one resource in a language other than English that deals with issues related to HRM.Feel free to seek help from a friend who speaks a language other than English. What can you learn from this resource?
How does the dominance of US ans UK literature in the field of HRM affect the contextualisation of HRM?
According to Hofstede (1991), organisational and industry characteristics may be more important than national cultures as determinants of managerial practices and employee behaviours. Discuss.
Boecker Public Health is the Middle East's largest Pest Management group providing World Class pest control, pest management, professional disinfecting, and pest control equipment and chemicals. Founded in 1993, Boecker provides World Class quality services for commercial and residential clients
Algorithm is a pharmaceutical plant operating in the Middle East, having existed under this name since 1989. The firm's business line is manufacturing pharmaceutical products and sending them to its distributors and exporters (it does not handle any distribution activities itself). Algorithm
Google and Apple have become 'innovation companies' and talent magnets. Both have moved from literally nowhere in the competitive landscape to market cap and product domination within the last decade due to their ability to attract and manage innovators, which is at the source of their
Fattal Holding is a regional organisation operating in the Middle East and North Africa region, with a total of 932 employees in Fattal Lebanon, 220 in Syria, 140 in Jordan, 110 in Iraq, 50 in the UAE, and 50 in Sudan. It specialises in distribution, sales, and marketing. The human resources
Multinational corporations operating in a global context face additional challenges when it comes to managing their human resources. For example, HR managers need to decide what standards and practices should be standardised across countries and which should be localised within each
The Deloitte Middle East Firm (Deloitte ME) is a member of the global professional services firm Deloitte Touche Tohmatsu, which employs 169,000 people in 140 countries and had revenues of US $\$ 27$ billion in the 2009 fiscal year. Deloitte ME is one of the longest established professional
Explain the evolutionary road map from personnel management to SHRM. What are the factors that triggered this evolution?
Why is the application of 'best practice' models of SHRM in organisations problematic?
In what way have the contingency and the configurational approaches to HRM contributed to your understanding of SHRM?
How does the RBV contribute to your understanding of SHRM?
Despite the fact that SHRM has evolved over the past few years, it continues to face a lot of criticism surrounding its theoretical and practical perspectives. List and discuss some of these criticisms.
What are some of the current challenges facing organisations today? How can a strategic approach to HRM aid MNCs to gain competitive advantage?On February 2013, Maryssa Mayer, the new CEO of Yahoo has decreed there will be no more working from home for Yahoo staff. She mentioned that 'To become the
Ari worked as a senior HR Manager in a global bank on a two-year secondment in the Middle East and North Africa region. At the end of this assignment, Ari recounted several critical episodes:In the HR team we faced some quite tricky situations. One day, a male staff member who is a local citizen
Thinking on HRM in MNCs has shifted from calls to be more locally considerate and globally integrated (Prahalad and Doz, 1987) to a more hybrid approach (Chung et al., 2014; Shimoni and Bergmann, 2006). The notion that MNCs always dominate local competition is also being questioned. Santos and
The Information and Consultation of Employees Regulations (ICE) in the UK establish a general statutory framework giving employees a right to be informed and consulted by their employers over a range of business, employment and restructuring issues (Hall, 2005). The legislation, established in
Nandita Gurjar was Head of HR for 10 years at the Indian MNC Infosys, a global business technology consulting services provider. She led the Infosys Role and Career Enhancement (i-Race) initiative to create high performance from October 2009. The changes took place in the context of India's IT
China represents Africa's most significant trading partner. Managers in Africa must deal with relatively poor infrastructure and political, economic, and social instability and poverty. Performance management in Chinese MNCs is characterised by Confucian values of hierarchy (ije j), seniority,
Xiaoinc began as a mobile telephone manufacturer in 1999. Following the acquisition of overseas subsidiaries, Xiaoinc is now a hi-tech multinational with 4,500 employees and activities in 70 countries. Its headquarters are in Suzhou, $100 \mathrm{~km}$ west of Shanghai. It has subsidiaries in
You are the HR Director of a large manufacturing company that is approximately 50 years old. The company has reaped the benefits of a mostly tenured workforce, and many of the key workers are now approaching retirement age. It is anticipated that approximately 20% of the company’s workforce will
You are the HR Director for an insurance company with regional offices in several states.For each office, you want to be sure that the administrative assistants reporting to the regional manager are paid appropriately. Go to www.salary.com to find geographic pay survey data for this job in
A video game company named Zenyah with 8,000 employees recently hired your consulting firm to develop a more externally equitable pay structure. Zenyah began as a start-up 10 years ago and has grown very rapidly ever since. Lately, the company has been having difficulty recruiting and selecting
Comment on Fig. 4.4. HR Needs Forecast Surplus Restricted Hiring Reduced Hours VRS, Lay off, etc. Fig. 4.4 The HRP Process Environment Organisational Objectives and Policies HR Programming HRP Implementation Control and Evaluation of Programme HR Supply Forecast Shortage Recruitment Selection, etc.
What (if anything) is it about Netflix that makes its HR practices work for it?
Would you suggest using similar practices in other businesses, such as, say, a new restaurant? Why?
List the criteria you would use for deciding whether another company is right for Netflix-type HR practices.
What argument would you make in response to the following: “Netflix just lucked out; they would have done even better with conventional HR practices?”
Assume that we don’t want to terminate any of our employees. What workscheduling-related changes could we make that would reduce our payrolls by, say, 20% per week but still keep all our employees on board?
We are currently handling most of our personnel-related activities, such as sign-ons, benefits administration, and appraisals, manually. What specific suggestions would you have for us in terms of using software systems to automate our HR processes?
Suggest at least five free Internet-based sources we could turn to to help us to lower our total employment costs.
Using any benchmark data that you can find, including information from this book, what are some benchmark metrics that Lisa could be using to assess the efficiency of her human resource management operations? To what extent does the Hotel Paris’s quality service orientation enter into how
Throughout this book, we’ve discussed various specific examples of how human resource management departments have been reducing the cost of delivering their services. Keeping in mind the Hotel Paris’s service quality orientation, please list and explain with examples how Lisa Cruz could use at
Focusing only on human resource information systems for a moment, what sorts of systems would you suggest Lisa consider recommending for the Hotel Paris? Why?
Explain with detailed examples how Lisa can use free online and governmental sources to accomplish at least part of what you propose in your previous answers.
Give three examples of fee-based online tools you suggest Lisa use.
Based on what you read in this chapter, do you suggest Lisa use a PEO? Why?
Similarly, from the point of view of the union, what are the downsides of having to represent two classes of employees, and how would you suggest handling the situation?
Draw up a policy statement regarding vacations, sick leave, and paid days off for Carter Cleaning Centers.
What would you do if you were Jennifer, and why?
Should a disciplinary system be established at Carter Cleaning Centers?
If so, what should it cover? How would you suggest it deal with a situation such as the one with the errant counter people?
Based on what you learned in this chapter, what do you think of the adequacy and effectiveness of the steps Lisa has taken so far?
List three more specific steps Hotel Paris should take with respect to each individual human research function (selection, training, and so on) to improve the level of ethics in the company.
Housing Works is a New York non-profit company. It started in the early 1990s to find housing for people who were homeless and had HIV. It now also runs over a dozen Housing Works thrift shops, while offering expanded services to the homeless. Given Housing Work’s progressive mission, the Retail,
Outline and describe the career development program you would propose for the cleaners, pressers, counter people, and managers at the Carter Cleaning Centers.
Specifically, what would you suggest Jennifer do now with respect to her company’s pay plan?
Would you suggest that Hotel Paris implement a competency-based pay plan for its nonmanagerial staff? Why or why not? Outline what they need to do for one.
Devise a ranking job evaluation system for the Hotel Paris’s nonmanagerial employees (housekeepers, valets, front-desk clerks, phone operators, waitstaff, groundskeepers, and security guards) and use it to show the worth of these jobs relative to one another.
How exactly would you change the HubSpot sales compensation plan to solve this client retention problem? Please be specific about what your new plan would consist of?
Management defined the client churn problem as a sales problem, to be solved with a modified sales compensation plan. What else could have caused the client churn problem and how would you have solved that?
Given what you know about the Hotel Paris’s strategic goals, list three or four specific behaviors you would incentivize for each of the following groups of employees: front desk clerks, hotel managers, valets, and housekeepers.
Specifically, what should the Carters cover in their new employee orientation program, and how should they convey this information? Although some employees interact directly with customers, others, such as pressers, do not, and may not have bilingual skills. This may necessitate translating
In the HR management course Jennifer took, the book suggested using a job instruction sheet to identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for the counter person’s job? If so, what should the form look like, say, for a counter person?
Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used?
Develop a performance appraisal method for the workers and managers in each store.
Choose one job, such as front-desk clerk. Based on any information you have (including job descriptions you may have created in other chapters), write a list of duties, competencies, and performance standards for that chosen job.
Based on that, create a performance appraisal form for appraising that job.
What else (if anything) would you suggest?
Based on what you know and on what you learned in this chapter of Dessler Human Resource Management, how would you suggest Hotel Paris measure the effectiveness of its recruiting efforts?
What would a Hotel Paris help wanted ad look like?
Given the hotel’s required personnel skills, what recruiting sources would you have suggested it use, and why?

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Human Resource Management 17th Edition Gary Dessler - Solutions

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