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Human Relations in Organizations Applications and Skill Building 10th edition Robert N. Lussier - Solutions
Identify techniques to develop effective relations with superiors, subordinates, peers, and members of other departments.
Of the 10 political behaviors, in Self-Assessment Exercise 9.2, which two need the most and least effort on your part. Explain your four answers.
State two classifications of business etiquette and how etiquette overlaps between the two classifications.
Of the four common expectations of boss's which is your strongest and weakest area? Explain your answers.
List the steps in the handling customer complaint model.
Does/did your present or past boss use the open-door policy?
Give an example, preferably from an organization you work(ed) for, of a situation in which you had good human relations with your peers. Describe how you cooperated, competed, and/or criticized your peers.
Give an example, preferably from an organization you work(ed) for, of a situation in which you had good human relations with members of other departments. Describe how your relations affected your performance, the other departments, and the organization as a whole.
Give a job example of when someone behaved with improper etiquette.
Give a job example of when a coworker behaved with improper digital etiquette.
Give a job example of when a coworker behaved with improper meeting, presentation, on networking etiquette.
Do an online search on yourself. What were the results?
Give a job example of when a coworker behaved with improper customer etiquette.
Which etiquette tips will you actually use to improve your human relations in your personal and professional lives?
Explain how you used networking to help your career.
Explain dimensions of an organization’s climate.
Give a situation in which you were discriminated against for any reason.
1. Reading the case, as well as, going to McDonald’s website, in what ways has McD’s taken a proactive approach toward supporting and valuing diversity?2. What structures and systems have McD’s established in order to ensure that they leverage their diversity as part of the business
Define prejudice and discrimination, and state common areas of employment discrimination in organizations.
Cite an example of employment discrimination in recruitment, selection, compensation, upward mobility, or evaluation. Preferably from an organization you work/worked for.
State the major laws protecting minorities and women.
Have you, or anyone you know, gone through diversity training? If yes, describe the program.
Identify what employers can and cannot ask job applicants.
List the groups that are legally protected by the EEOC.
Describe the affirmative action program at an organization. Preferably one you work/worked for.
List the six areas of sexual harassment.
Have you ever seen any employees under the influence of alcohol or drugs at work? How did substances affect their ability to work?
Explain sexism in organizations and ways to overcome it.
How do you feel about drug testing by employers? Why do you feel this way?
Describe seven bases of power.
Give an example, preferably from an organization you work(ed) for, of ethical and unethical politics. Describe the behavior and consequences for the individual(s) and the organization.
State how power, politics, and ethics affect behavior, human relations, and performance.
What is your motivation theory. What are the major methods, techniques, etc., you plan to use on the job as a supervisor to increase motivation and performance?
Which motivation theory do you feel is the best? Explain why.
Explain possible limitations of using motivation theories outside North America.
Describe how a present or past job you hold or have held could be simplified. Specify if it is an elimination, combination, or change in sequence that simplified the job.
State ways to enrich, design, and simplify jobs.
Describe how a present or past job you hold or have held could be enriched.
Identify the four parts of the writing objectives model.
What type(s) and schedule(s) of reinforcement does or did your supervisor use to motivate you? Explain each. How can you use reinforcement to motivate employees?
List the criteria for objectives.
Give an example of how equity theory has affected your motivation. How can you use equity theory to motivate employees?
List the four steps in the giving praise model.
Give an example of how expectancy theory has affected your motivation. How can you use expectancy theory to motivate employees?
State how reinforcement is used to increase performance.
Explain how your personal n Ach, n Pow, and n Aff affect your motivation. How can you use manifest needs theory to motivate employees?
Describe two process motivation theories.
In Self-Assessment Exercise 8.1 Motivators and Hygienes, did you select motivators or hygienes as being important to you? Explain.
1. According to Herzberg’s Two Factor Theory of Motivation, was Mr. Plank’s motivation to create a new category of performance apparel driven my extrinsic (hygiene) factors or intrinsic (motivator) factors?2. According to McClelland’s Manifest Theory of Motivation, people are motivated by the
Give an example of how you followed the motivation process. Identify the need, motive, behavior and satisfaction or dissatisfaction.
Explain the motivation process and the three factors affecting performance.
What are your views on situational supervision? Recall a supervisor you have or had; which of the four styles does the supervisor use? Would you use the model on the job?
What are your view on the Managerial Grid? Recall a supervisor you have or had; which of the five styles does the supervisor use?
List the steps of initiating, responding to, and mediating conflict resolutions.
State when and how to use five conflict management styles.
Give an example of a complementary transaction you experienced. Be sure to identify ego states.
Describe the three ego states of transactional analysis.
Which specific ideas on getting a job do you plan to use?
What career development efforts are you making?
List at least five activities you need to complete, a to do list. Prioritize each, answering the three priority determination questions, as H, M, or L.
Give a specific example of a human relations problems in which you elected to change yourself, rather than the other person or situation. Be sure to identify your changed behavior.
Which two of the 10 guidelines to human relations needs the most effort on your part? the least? Explain your four answers.
Do you believe that you can and will develop your human relations abilities and skills through this course. Explain your answer.
Explain how one of the trends and challenges does, or will personally affect your human relations.
Discuss the goal of human relations.
Give a specific example, personal if possible, of when the Hawthorne effect occurred. It could be when a teacher, coach, or boss gave you special attention that resulted in your increased performance.
List 10 guidelines for effective human relations.
Give two specific examples of how human relations affected your performance-- one in a positive way, the other in a negative way. Be sure to be specific in explaining the effects of human relations.
State some of the trends and challenges in the field of human relations.
Give two specific examples of when you experienced human relations-- one in a positive way, the other in a negative way. Also identify the level of behavior for both human relations.
Briefly describe the history of the study of human relations.
Describe the relationship between individual, group, and organizational performance.
Give an example, personal if possible, of when the goal of human relations was meet. Explain how the individual's needs were met and organizational objectives achieved.
1. What evidence is there that W.L. Gore & Associates aspires to meet the goal of human relations? 2. How does Gore & Associates depict an organization that fully appreciates the “Systems Effect?” 3. One can argue that W. L. Gore’s lattice structure encompasses some of the
In your own words, why are human relations skills important to you. How will they help you in your career?
Explain why human relations skills are important.
Explain how to analyze your use of time with a time log.
1. As mentioned in the case, Jay-Z wears several hats with respect to the several business ventures he manages. What does this say about his time management skills?2. Step 1 and 2 in the career planning model are self-assessment and career preference and exploration. What in the case will support
Identify at least three of your major priorities related to your education.
Describe the four career stages.
List the five steps in the career planning model.
Which specific idea(s) do you plan to use to help you get raises and promotions.
How well do you hide your feelings from others, such as being disappointed or upset, while using emotional labor?
Recall a present or past boss. How well did the boss send messages, which steps in the message sending process were followed and which were not commonly followed by the boss?
Give a cross-cultural barrier to communication you experienced. Explain the situation and how the barrier could have been overcome.
Describe gender communication difference you have observed at work.
Describe how to get criticism effectively.
Which message transmission channels do you use most often at work?
1. Briefly describe the organizational communications flow at The Ranch.2. How do the interpersonal communication skills of Peter Clark affect behavior, human relations, and performance at The Ranch?3. Do you think Peter Clark spends more time sending or receiving messages, or neither?4. Which of
Describe how communication flows through organizations.
Give reasons why communication skills are important in organizations. Do not give reasons stated in the text.
Select an organization for which you work or have worked. Is the division of labor specialized? Identify the chain of command from your job to the top of the organization. How many people are in your boss’s span of management? Is authority centralized or decentralized? How is work coordinated?
List the five steps in the message-sending process.
Describe how to get feedback.
Give a specific example of when you used vertical communication. Identify it as upward or downward.
List the three steps in the message-receiving process.
Give a specific example of when you used horizontal communication.
Define five response styles.
Give a specific example of a message you heard through the grapevine. How accurate was it? Was it the exact same message management sent?
Discuss what should and should not be done to calm an emotional person.
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