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Human Resource Management 15th Edition Gary Dessler - Solutions
What might be some examples of jobs or business models where increasing (or decreasing) turnover makes sound business sense?
In making the business case for work–life programs, what points would you emphasize?
Recommend three strategies for protecting employees’ personal information.
You have been charged with choosing an HRIS. What key factors will you consider?
How might HRIS affect employees, managers, and HR team members?
What are the advantages and disadvantages of on-premise versus SAAS HRIS?
What are some examples of HR risks?
Identify three types of security procedures that can help to minimize the risk of security breaches.
Technology alone is not sufficient to ensure a successful implementation of an HRIS. What else is necessary?
If an organization decides to use biometrics for security reasons, what can it do to protect personal privacy?
How has ubiquitous computing changed the way you live and work?
Always-on technology, such as e-mail and smartphones, has promises as well as perils. Discuss alternative strategies for avoiding overwork and burnout.
What advice would you offer a young person about the effects of technology on his or her career?
1. As a manager, what can you do to help employees adapt to changes brought by automation?2. What responsibility, if any, do organizations bear for helping workers adapt to technological changes?3. How would you advise workers themselves to adapt to changes in their jobs due to automation?4. Might
Describe how technology has changed the ways that you live and work.
How can managers maximize the positive effects of technology at work?
How does the effective management of people provide a competitive advantage to organizations?
It has often been said that people don’t leave bad companies; they leave bad bosses. What can managers do to enhance employee retention?
The pace of developments in new technologies is becoming faster than the abilities of workers to adjust to them. What recommendations would you make to high-level policymakers in organizations and government to address this issue?
If you could only work on three of the nine key HR competencies, what would they be, and why did you choose those three?
How can effective HRM contribute to sustainability?
What might governments do to cushion the blow from job losses?
In the United States, about 6 million manufacturing jobs disappeared in the first decade of the 21st century. What factors other than free trade and foreign competition might explain that?
1. One measure used to assess competitive advantage is shareholder value creation. How would you assess PepsiCo’s performance?2. If you were to apply a triple-bottom-line approach to assessing competitive advantage, would you reach the same conclusion? Why, or why not?3. PepsiCo’s vision is to
What are the HRM implications of employing nonstandard workers in the “gig” economy?
What are some of the benefits of increased flows of digital information and knowledge?
1. What developmental needs does Phil Baxter appear to have?2. If you were Marge Caitlin, what would you recommend that Baxter do?3. From the little evidence that you have, what is your opinion of Catlin’s interpersonal skills?
1. If you were Garth, what would you tell Betty Lou about her goals without hurting her feelings?2. What suggestions can you offer Betty Lou to improve her goal statement?3. How might interpersonal skills contribute to Betty Lou attaining her goals?
Why do people need soft skills in an era of high technology?
How could doing a thorough job with Self-Assessment Quiz 1-1 have a major impact on a person’s career?
Based on what you have learned so far in this text, and your own intuition, how would you respond to the statement, “You can’t learn how to get along with people from reading a book”?
Why is responding to individual differences considered to be the cornerstone of effective interpersonal relations?
How can knowledge of major personality factors help a person form better interpersonal relations on the job?
Suppose a high self-monitoring person is attending a company-sponsored social event, and that person dislikes such events. How is he or she likely to behave?
How can you use information about a person’s values to help you relate more effectively to him or her?
To what extent do you think that the celebrations assistant is really boosting the self-esteem of workers?Assume that Nick is successful in boosting worker self-esteem. How might this help the company?Advise the CEO of the company in question as to whether having a celebrations assistant on the
A study by economists indicated that workers with higher levels of self-esteem tended to be more productive. What would be an explanation of this finding?
What advice would you give Lauran to regain her self-confidence and to start feeling better about herself?What is Laura doing right that will help her regain her confidence?What suggestions would you give Michelle to help her friend?
Exercises to boost self-esteem and self-confidence often emphasize focusing on your positive qualities. Why might it also be important to be aware of your weak points to develop self-esteem?
When you meet another person, on what basis do you conclude that he or she is self-confident?
1. What kind of communication problem does Laura appear to be facing?2. What do you recommend Laura do so that her employees act positively in response to her message?
1. How successful is Karl in using his walk around to uncover useful information?2. What can Karl do to increase his questioning effectiveness?3. How can Karl increase his listening effectiveness?
What is your opinion on the importance of face-to-face communication in the business world of the future? For example, with all the new communication technology tools will we still have face-to-face meetings, and sales representatives calling on customers?
How can knowing the steps in the communication process help a person become a more effective communicator?
Why does giving employees training in listening often lead to increased productivity and profits?
What does this case have to do with interpersonal skill?What would you advise Lisa to do so she can resolve her problem with her employer?What advice would you offer Jessica, Lisa’s work associate who posted a video of her on Facebook?If you were Barry, how would you handle this situation of Lisa
You and a coworker are having a work-related conversation, seated on a bench outside the office building during lunch break. Your friend’s cell phone rings, he notices from the number that the boss is calling, so he answers the call immediately. Explain whether or not your friend’s answering
How well is Kevin doing in terms of projecting the image of an intelligent professional?What advice might you give to Kevin so his tweeting might lead to more referrals?To what extent is Kevin just wasting time with his Twitter activity?
What should a person do who is invited for a webcam job interview do if he or she does not feel telegenic (photogenic on TV) to perform well in such an interview?
What might you be able to do in the next several days to demonstrate on Facebook or Twitter a positive aspect of your interpersonal skills?
How effective do you think Leah’s initiatives are in helping her develop a reputation as a strong team player?If you were Leah’s supervisor how would you react to the e-mails she sent to the group?What advice would you offer Lean to help her advance her reputation as a team player?
What role, or roles, is Ruth occupying on the cost-reduction team?How effective does she appear to be in her role?What role, or roles, is Jack occupying on the cost-reduction team?How effective does he appear to be in his role?How effective is Carlos in his role as a team leader?
What should the other team members do when they uncover a social loafer?
What is the potential downside of heavily emphasizing the Specialist role?
What team roles do you feel are most important for motivating other team members to achieve goals? Explain your reasoning.
What, if any, accommodations should be made in electronic brainstorming for group members who have poor keyboarding skills?
Does the problem facing the owners of Pet Groomer on Wheels seem suited for going through the steps for group problem solving? Or, what other problem-solving technique would you recommend?Take the problem of what to do with Pet Groomer profits through the group problem-solving steps, even if you
Identify two work-related problems for which the nominal group technique is particularly well-suited.
Does the problem facing the owners of Pet Groomer on Wheels seem suited for going through the steps for group problem solving? Or, what other problem-solving technique would you recommend?Take the problem of what to do with Pet Groomer profits through the group problem-solving steps, even if you
Companies have known about stand-up meetings for many years, and the results have been favourable in terms of productivity. Why, then, are stand-up meetings still not so popular?
Which group decision-making technique described in this chapter do you think members of top management are the most likely to use? Why?
What should Shabana do to improve her ability to be understood by more customers?Is the problem of language comprehension in this case really a problem of customers not being too sharp mentally?What actions do you recommend that Trevor take to help Shabana improve her ability to be understood by
What does this case tell us about cultural sensitivity?How might have Akiak’s coworkers related better to him during the orientation?How might have Akiak done a better job of relating to his new coworkers?Does Akiak have an attitude (meaning negative attitude problem)?
How useful is the adage, “When in Rome, do as the Romans do” for someone who wants to work in another country for a while?
Why might it be useful for you to know a work associate’s conflict style?
What is the exact conflict in this situation? What is the source of the conflict?What is your evaluation of Jenna Nestor’s method of resolving the conflict over the stolen lunch? How can professional adults act in this manner?
Have you ever attempted to disarm the opposition? How effective was the tactic?
Studies have shown that women working in male-dominated positions, such as a female construction supervisor or bulldozer operator, are more likely to experience sexual harassment than women in other fields. What explanation can you offer for this finding?
Informal observation suggests that people who were voted “most likely to succeed” in high school are frequently found in leadership positions later in life. What explanation can you offer for the frequent accuracy of these predictions of success?
How effective do you think Malcolm is in his role as Kara’s coach and mentor?What suggestions can you offer Malcolm to be more effective in his role?What suggestions might you offer Kara so she can benefit more from the coaching and mentoring the company is providing her?
What can you do this week do increase your charisma?
How might one employee coach or train another employee by use of Twitter and text messaging?
What do you predict will be the outcome of the horse-race motivation program if implemented?Which approach, or approaches, to motivating people does this horse-race program represent?What other program for improving punctuality might you recommend?
If people really live by the WIIFM principle, how can a leader still achieve teamwork?
In what way does this case deal with a customer service problem?What steps do you recommend that Insurance Resource take to get clients to send the company documents that are easier to manage?What suggestions can you offer Wendy and the other scanning technicians to process their work more
What would most likely be some of the specific behaviours of a manager who scored 20 points on the ethical reasoning inventory?
What do you see as any potential ethical issues in Gus’s request that Karen attempt to fix his TV set reception problem?What advice might you offer Karen for dealing with the problem?How do Gus’s demands fit into the category of expecting Karen to exhibit strong organizational citizenship
Virtually all accountants have studied ethics as part of their education, yet many business scandals involve accountants. What’s their problem?
With millions of workers making regular use of personal digital assistants and smart phones throughout the world, why hasn’t productivity in organizations taken a dramatic leap forward?
Many human resource professionals believe that training employees is the best method of enhancing organizational productivity. Why do you think this might be true?
For what purpose would someone need to motivate his or her supervisor?
How do individual differences show themselves in attempting to motivate others?
How justified were the company managers in turning down Suzanne based on their perception of her table manners?Should Steve Adams have warned Suzanne Chavez that her table manners would be a factor in evaluating her job qualifications?How might Suzanne benefit from the time she invested in her
To what extent are office-politics skills important for a person who is technically competent and hardworking?
In what way does this case study relate to lateral relations?What do you think of the logic behind the decision of Logan and Parsons to pass over Pete Gupta?What tactics should Gupta use if the wants to reverse his image as a lone wolf?How ethical was it for the co-founders to listen to “buzz”
Identify three job positions in which you think practicing good business etiquette would be extremely important.
It has been said that although most business people can see through flattery, the technique still works. How would you explain this observation?
For what reason is a satisfied employee more likely to provide better customer service?
What do you think will the impact of Indigo’s new return policy on sales?What alternatives might Petrie have for dealing with customers who fraudulently attempt to return merchandise?How justified is Petrie in implementing her new return policy?
Visualize yourself as an executive at Hudson’s Bay Company. Develop a policy to empower customer service desk associates to resolve customer problems, including the limits to their empowerment.
How ethical was Nicholas in giving Marsha a high performance evaluation for the purposes of making her attractive to other departments? What should the manager do who was hooked by Nicholas’ bait of the high performance evaluation? What might the company do to prevent more incidents of
How can behaving ethically improve a person’s interpersonal relationships on the job?
What sources of stress does Rachel Proust appear to be facing?What do you recommend Proust do about the stressors she is facing?Given that Proust does not have a heart problem, should she be concerned about the stressors in her life? Explain your answer.
What is your evaluation of the effectiveness of the stress-reduction techniques created by Michelle and Trevor?What might have been a more effective method for the group from Agriculture and Markets to have used to decrease their stress?What do you recommend Michelle, Trevor, and the rest of the
Why might having your stress under control improve your interpersonal relationships?
How effectively is Brandy Barclay presenting herself as a brand?What suggestions can you offer Barclay for presenting herself as a brand more effectively?What suggestions can you offer Barclay for conducting herself better during her next job interview?
What suggestions can you offer Jason for improving his networking effectiveness?What important rule for networking is Jason violating?What, if anything, is Jason doing right in terms of career networking?
Why is a vertical career path still the dream of so many workers?
Imagine that you are friends with a 24-year-old NBA player who has to quit playing professional basketball because of injuries to both knees. What advice would you offer this man to restart his career in another field?
1. In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and non-management jobs. If so,how should these look, and what questions should be included? Should she initiate a computer-based interview
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