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Human Relations in Organizations Applications and Skill Building 10th edition Robert N. Lussier - Solutions
Give specific examples of how you use digital information technology to communicate.
Explain how networking and/or negotiating affected behavior, human relations, and performance where you work(ed).
1. Why has Negotiating Women, Inc focused its attention on women?2. The text discusses some of the many reasons to develop your networking skills (such as to get a job or a better position, to perform better at your current job, or to advance within your organization). In what ways does Negotiating
Describe what a 1-minute self-sell is and what it contains.
Briefly describe how to conduct a networking interview.
Write a networking objective.
Write a 1-minute self-sell to achieve your networking objective in work application 3.
Briefly describe how to plan for negotiations.
Give a job example of how a coalition was used to achieve an objective.
Briefly describe how to bargain.
What is your strongest and weakest area of networking? How will you improve your networking skills? Include two or three of the most important tips you learned that you will use.
Explain the influencing process
Give a job example of a distributive and integrative bargain.
Write negotiating objectives that include a limit, target objective, opening offer, and BATNA.
What is your strongest and weakest area of negotiating? How will you improve your negotiating skills? Include two or three of the most important tips you learned that you will use.
Did the group agree on and were they committed to clear objectives? Explain your answer.
1. There are four team structure components that along with team dynamics and development, affect team performance. Which of the four components does the case feature with examples?2. How would you describe Mark Zuckerberg as a team leader?3. Describe the team dynamics at Facebook?4. Base on the
Explain the six components of group dynamics and how they affect group performance.
How large was the group? Was the size appropriate? Explain.
State the five stage of a group's development..
List at least three of the group's norms. Identify them as positive or negative? How does the group enforce these norms?
Identify which situational supervisory style to use with a group, based on its stage of development.
Is the group cohesive? How did the text factors influence cohesiveness? How does the level of cohesiveness affect the group's performance? Explain your answers.
Explain how to plan for and conduct effective meetings.
List each group member in order of status in the group, including you. What are some of the characteristics that lead to high or low status?
Identify six problem members and explain how to handle them so they do not have a negative effect on your meeting.
Using your listing from Question 5, identify the major roles played by each group member, including yourself.
List the five steps in decision-making model.
Identify the group's stage of development and the leader's situational supervisory style used. Does the leader use the appropriate style?
Describe five techniques for generating creative alternatives.
What can be done to improve the group's dynamics? Explain.
Recall a specific meeting you attended. Did the group leader plan for the meetings by stating meeting objectives, identifying participants and their assignments, making an agenda, stating the time and place of the meeting? Did the leader provide a written meeting plan to members prior to the
Identify group problem members at a meeting you attended. Was the leader effective in handling them? What would you have done to make them more productive members? Explain in detail.
Give an example of a problem you face now.
Solve the problem you now face, question 11, following the five steps in the problem solving and decision making model. Be sure to write it out clearly labeling each step.
Give an example of how you solved a problem using the stages in the creative process, or solve an existing problem using it.
Describe the four types of changes.
Give reasons why managing change skills are important to managers in an organization you worked for.
1. The chapter discusses 4 types of changes that organizations typically encounter – technological change, structural change, task change and people change. Which of these did Ms. Burns deal with at Xerox? 2. The chapter discusses resistance to change and some of the
State why people resist change and how to overcome it.
Describe the MIS at an organization, preferably one you have been associated with.
Explain how to use the Lussier change model when making changes.
Describe an automation change in an organization, preferably one you have been associated with.
Explain dimensions of an organization’s culture.
Describe a situation in which you were resistant to change. Identity the intensity, source, and focus. Use Exhibit 12.3 to identify the box by number and statement about the resistance.
Describe the training cycle and how training is used to increase performance.
Give a specific example of when the change model would be helpful to a specific managers.
List and explain the five steps of performance appraisals and state how performance appraisals can lead to increased performance.
List the steps in the coaching model.
Describe the organizational culture at a firm you work/worked for. Does the organization strive to have a strong positive culture? If so, how?
Describe six OD techniques.
Describe the organizational climate at a firm you work/worked for, based on the seven dimensions of climate. Does the organization measure its climate? If so, how?
Explain the relationship among organizational culture, climate, and development.
Describe the morale at an organization you work/worked for.
State how you were trained to perform a specific job. Explain how the training affects your job performance. How could the training at this organization be used to increase productivity?
Describe the performance standards for a job you hold/held. How would you improve them?
Identify the performance measurement method(s) used to evaluate your job performance. Describe how you would improve the method(s).
Identify an OD technique and explain how it is used by a specific organization, preferably one with which you have been associated.
Describe a specific situation I which it would be appropriate to use the coaching model.
Do you use paraphrasing now? Will you use it with more, less, or the same frequency in the future? Why
What is your weakest listening skill? How will you improve your listening ability?
Give situations in which any two of the five response styles would be appropriate. Give the senders’ message and your response, identity its response style.
1. Using transactional analysis, describe the implied nature of the interaction between Mr. Perez and Mr. Knight. What do you believe has led to these crossed transactions?2. Using the terms assertive, passive, and aggressive, describe the implied behaviors of Mr. Knight and Mr. Perez in their
Explain the three types of transactions.
Give an example of a crossed transaction you experienced. Be sure to identify ego states.
Identify the difference between passive, aggressive, and assertive behavior.
Give an example of an ulterior transaction you experienced. Be sure to identify ego states.
List the four steps of assertive behavior.
Identify your present/past boss's life position, and use of stroking.
Recall an example of when you used/observed passive-aggressive behavior. How did it affect human relations?
Recall an actual situation you faced. Identify a passive, aggressive, and assertive response to the situation.
Recall a situation in which someone was angry with you, preferably your boss. What was the cause of the anger? Did the person display any signs of potential violence? If so, what were they? How well did the person deal with his or her anger? Give specific tips the person did and did not following.
Recall a situation in which you were angry with someone. What was the cause of your anger? Did you display any signs of potential violence? If so, what were they? How well did you deal with your anger? Give specific tips you did and did not following.
Describe a conflict you observed in an organization, preferably one you have been associated with. Identify the type of conflict in terms of the people involved and the reasons for the conflict.
Give an example of a conflict situation you face/faced, and identify and explain the appropriate conflict management style to use.
Use the XYZ model to describe a conflict problem you face/faced.
Describe a situation in which the initiating, response, and/or mediation conflict resolution model would be appropriate.
Explain what leadership is and how it affects behavior, human relations, and performance.
Give detailed reasons why leadership skills are important to a specific organization.
1. What traits do you believe have been exhibited by Howard Shultz that would indicate that he is an effective leader?2. Describe Howard Shultz’s basic leadership style. How would you then rate his leadership using the leadership grid?3. What factors might lead Dr. Sherman to conclude that Howard
Describe leadership trait theory.
What are your views on trait leadership theory? Recall a supervisor you have or had; which of Ghiselli's six traits does the person have? Which traits does the person lack?
List and describe four behavioral leadership theories.
List and describe four contingency leadership theories.
What are your views on Contingency Leadership Theory? Do you agree with Fiedler's recommendation to change the situation rather than the leader's style?
Explain four situational supervisory styles.
What are your views on the Leadership Continuum? Recall a supervisor you have or had; which of the seven style does the supervisor use?
Identify three characteristics that substitute for management.
What are your views on Normative Leadership Theory? Recall a supervisor you have or had; which of the five styles does the supervisor use?
Briefly describe the five dimensions of trust.
Which of the four supervisory styles would you like your boss to use with you? Why would you prefer this particular style?
Which leadership theory/model do you prefer? Why?
Do you agree that characteristics of subordinates, task, and the organization can substitute for leadership directive and support? Explain your answer.
Give an example of each of the three levels of trust you experienced on the job.
What is your strongest and weakest dimension of trust at work? How will you improve your trustworthiness, or what tips will you implement?
Describe how your present/past boss used feedback. How could his or her feedback skills be improved?
1. Personality is a relatively stable set of traits that aids in explaining and predicting individual behavior. What are some of Mark Cuban's traits that can explain his behavior during Maverick games?2. Would you describe Mark Cuban as a Type A or Type B personality type?3. Why is Mark Cuban
Explain the benefits of understanding and identifying personality profiles.
Select a present or past boss and describe how his or her personality profile affected behavior, human relations, and performance.
Describe your stress personality type.
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