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human resources management
Human Resources Management In The Hospitality Industry 2nd Edition David K Hayes, Jack D Ninemeier - Solutions
Some businesspeople believe that the government is too intrusive in the operation of business. Consider the employment-related laws presented in this chapter. Are there any that you believe should not have been passed? If so, what legislation? Is there any employment-related legislation you believe
What is the major factor that influences the passage and enforcement of employment-related legislation?a. Population growthb. Workforce diversityc. Efforts to reduce operating costsd. Societal views of fairness in the workplace
1. What do you think those outside the hospitality industry would think about Tara’s decision to terminate Donna?2. Assume that accurate information regarding this situation were to become well-known in the local community surrounding this hotel. Would this information likely increase or decrease
In which decade did Congress pass the Civil Rights Act?a. 1940sb. 1950sc. 1960sd. 1970s
The Equal Employment Opportunity Commission (EEOC) was created as a result of a revision to which act?a. Equal Pay Actb. Civil Rights Actc. Fair Labor Standards Actd. Lilly Ledbetter Fair Pay Act
The act of sexual harassment is a violation of thea. Equal Pay Act.b. Civil Rights Act.c. Fair Labor Standards Act.d. Lilly Ledbetter Fair Pay Act.
Who is permitted to determine whether a specific job requirement is a bona fide occupational qualification?a. Workersb. Employersc. Worker unionsd. Federal government
At what age are workers covered under the Age Discrimination in Employment Act?a. 35b. 40c. 45d. 50
Which law requires employers to make reasonable accommodations for workers to ensure fairness in employment?a. Civil Rights Actb. Fair Labor Standards Actc. Americans With Disabilities Actd. Patient Protection and Affordable Care Act
Under the Family Medical Leave Act, how much unpaid leave are pregnant workers allowed to receive after their baby’s birth?a. 1 weekb. 4 weeksc. 12 weeksd. 26 weeks
Which law altered the statute of limitations allowed for worker allegations of an employer’s equal-pay violations?a. Equal Pay Actb. Civil Rights Actc. Fair Labor Standards Actd. Lilly Ledbetter Fair Pay Act
Which law mandated that all workers who are not covered by a health insurance plan at work must purchase individual health care coverage?a. Clayton Actb. Civil Rights Actc. Fair Labor Standards Actd. Patient Protection and Affordable Care Act
How many full-time workers must a business employ to be covered by the Patient Protection and Affordable Care Act?a. 25b. 50c. 75d. 100
U.S. citizens managing hospitality operations in foreign countries are always required to follow the employment laws of thea. U.S. federal government.b. Country in which their units are operated.c. State in which their company is incorporated.d. Country that employs the greatest number of workers
At which governmental level will changes in employment law be most widely publicized?a. Cityb. Countyc. Stated. Federal
How much unpaid leave, per 12-month period, are eligible workers allowed to take under the Family and Medical Leave Act?a. 10 weeksb. 12 weeksc. 14 weeksd. 16 weeks
1. What is the primary problem at the Ocean Edge Hotel? What tactics that might address the problem can you identify?2. What are the pros and cons of managing HR at a small property and of working at a larger property with HR specialists?3. How can managers in small operations “keep up” with
Basic Management Functions Involve HR Responsibilities.a. What are additional examples of each management function applicable to HR that might be the responsibility of top-level managers, mid-level managers, and supervisors?b. While all of these management functions are important, which do you
The hospitality industry is part of the largera. Retail industry.b. Transportation industry.c. Wholesale trade industry.d. Travel and tourism industry.
1. What are additional ways Alice can obtain the HR-related information she needs to do her job well?2. What information applicable to Oscar’s nutrition services employees will likely be relevant to all hospital employees? What are some food service–specific HR concerns Oscar might have?3. How
Which is an example of a non-commercial foodservice operation?a. Mall food courtb. Hospital cafeteriac. Hotel dining roomd. Grocery store delicatessen
1. How are the results of strategies used to manage HR at Felix’s hotel affecting the business?2. What are possible reasons that top-level managers at Felix’s property do not recognize the problems that a lack of focus on HR concerns are creating?
This chapter indicates that high employee turnover rates create challenges formany hospitality organizations. Whatrole do you think HR personnel can play in reducing employee turnover?
Which type of hospitality industry employee will most often have limited formal education and experience in a job?a. Hourly workerb. Salaried workerc. Part-time workerd. Entry-level worker
1. What are some things that Felix, as a department head, could do within his own level of responsibility to improve the management of HR within his department?2. What are some things that Felix might do to alert others at his resort about the HR problems that he recognizes?
How important do you think a code of ethics is for a small hospitality organization? How, if at all, is your response different for a very large hospitality organization?
Which management function are HR managers addressing when they develop job descriptions used for recruiting new employees?a. Staffingb. Planningc. Controllingd. Supervising
1. What are some things that Mateo’s hotel can do to capitalize on the HR problems accruing at Felix’s resort?2. What are some tactics that Mateo’s hotel can use as it faces competition for its employees from the new hotel that will soon be opening in the community?
What are examples of tactics that HR personnel and department-level managers and supervisors can use to best ensure that there are effective channels of communication between them?
Which management function are HR managers addressing when they develop labor standards for a hospitality business?a. Staffingb. Planningc. Controllingd. Supervising
A properly developed job description includesa. A list of tasks to be performed in the job.b. Information about the skills needed to do the job.c. Details about the hours during which the job is to be completed.d. A description of the wages and benefits paid to the person holding the job.
The type of hospitality manager least likely to have direct access to the services of a full-time HR specialist is the manager of aa. Franchised resort hotel.b. Single owner-operated restaurant.c. Restaurant in a 50-unit restaurant chain.d. Large university residence hall’s dining facility.
Which type of external influence are HR managers responding to when they recommend implementing training programs that address terrorism threats?a. Legislationb. Competitionc. Global issuesd. Demographics
Which type of external influence are HR managers responding to when they recommend advertising entry-level position vacancies on currently popular social media sites?a. Legislationb. Competitionc. Global issuesd. Demographics
What would be the long-term impact of implementing employee empowerment in a hospitality organization?a. Employee wages are increased.b. Employee wages are decreased.c. Employee decision-making ability is reduced.d. Employee decision-making ability is expanded.
What would be the immediate impact of down-sizing in a food service organization?a. The number of menu items offered will be reduced.b. The number of staff in the organization will be reduced.c. The selling prices of menu items offered will be reduced.d. The portion sizes of menu items offered will
What type of individuals would normally be selected to serve on a hospitality operation’s executive committee?a. Creditorsb. Hourly workersc. Department headsd. Owners and investors
Which type of HR approach is in use in a hospitality organization when department heads are fully responsible for the personnel-related issues relevant to their staff?a. Unionizedb. Socializedc. Centralizedd. Decentralized
HR managers conduct exit interviews toa. Formally certify a worker’s shift.b. Verify appropriate wage payments.c. Identify reasons for employee termination.d. Summarize strong and weak points of worker performance.
In a large hospitality organization, who would be most responsible for identifying short- and long-term staffing needs?a. HR managerb. General managerc. Department headsd. Executive committee
Who will typically fill the HR manager’s role in smaller hospitality operations?a. Investorsb. Supervisorsc. Department headsd. General managers
The use of effective supervisory tactics will most directly affect a hospitality operation’sa. Pricing structure.b. Recruiting efforts.c. Average hourly wage.d. Employee turnover rate.
Which HR challenge are managers addressing directly when they promote policies that emphasize the worth and value of current employees?a. Recruiting and selecting qualified staffb. Retaining and rewarding the best employeesc. Managing employee labor and benefits costsd. Measuring the effectiveness
Which HR challenges are managers addressing when they develop assessment programs designed to measure and improve worker performance?a. Recruiting and selecting qualified staffb. Retaining and rewarding the best employeesc. Managing employee labor and benefits costsd. Measuring the effectiveness of
The Altoona Inn is a medium-sized hotel that employees 60 people. In the last year, and for various reasons, 12 employees left the hotel and in the same time period 12 new replacement workers were hired. What was the hotel’s turnover rate for the year?a. 2%b. 5%c. 20%d. 50%
What is true about a management action that is legal?a. The action is always ethical.b. The action is always unethical.c. The action may or may not be ethical.d. The action will always benefit the organization.
Which ethical issue are managers addressing when they consider whether a decision being made is fair?a. Utilityb. Rightsc. Justiced. Caring
Which ethical issue are managers addressing when they consider whether a decision being made properly addresses responsibilities that individuals have to each other?a. Utilityb. Rightsc. Justiced. Caring
What is the term used to describe a formal statement that outlines broad concepts to guide ethical decision-making in an organization?a. Lawb. Code of ethicsc. Employee handbookd. Policies and procedures
Who would NOT be held accountable for the behavior described in an organization’s code of ethics?a. Vendorsb. Managersc. Salaried workersd. Part-time workers
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