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human resources management
Human Resources Management In The Hospitality Industry 2nd Edition David K Hayes, Jack D Ninemeier - Solutions
If an employee is termed as being “exempt,” this means that he or she is nota. Entitled to paid time-off.b. Eligible for unemployment benefits.c. Required to submit to a background check.d. Subject to the overtime provisions of the FLSA.
1. What obligation does Lisa have to be fair to the other employees in her department? Justify your answer.2. Is the fact that Paula now works slower than her peers inherently unfair to the other employees? Explain your position.3. Many hotels and restaurants utilize a work system that essentially
When being evaluated by their bosses, most employees say they prefer a system that treats each employee in exactly the same manner. Interestingly, however, these same employees believe bosses should consider the individual circumstances of an incident when evaluating objectionable behavior. As an
Which is the final step in the performance management process?a. Appraisingb. Monitoringc. Planningd. Rewarding
1. Should Paula’s length of employment affect the mannerin which her current work performance is evaluated?Explain your position.2. Assume you operate a business in which there are some jobs that most younger workers can do more easily than older workers. Should your employee compensation
Alcoholism is a disability covered by the ADA. Assume a bartender was caught drinking on the job. Assume further that the bartender had disclosed he was a recovering alcoholic at the time of his hiring. As an HR manager what specific steps would you take to determine and document whether this
Employees in an operation can be considered asa. Internal customers.b. External customers.c. Transient customers.d. Peripheral customers.
In an effort to curb their escalating health care costs, some businesses have implemented policies that ban smoking off duty. Employees of these businesses must agree to submit to random nicotine testing and are terminated if they test positively. This practice is legal in some states but
Which performance appraisal method is in use in an operation when supervisors document, in writing, specific behavioral traits exhibited by employees as they are observed?a. Relative standardb. Critical incidentc. Checklist appraisald. Forced-choice appraisal
Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?a. Relative standardb. Critical incidentc. Targeted outcomed. Forced-choice appraisal
An operation utilizing an upward assessment program allowsa. Workers to evaluate their supervisors.b. Managers to evaluate those reporting to them.c. The owners of the operation to evaluate the managers they employ.d. Its customers to evaluate the quality of employees and managers with whom the
A measuring tool is considered to be valid when ita. Is reliable.b. Is easy to use.c. Yields consistent results.d. Measures what is supposed to evaluate.
What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?a. The program would be fair.b. The program would be unfair.c. The program would easily identify the best workers.d. The program would easily identify the weakest workers.
Which is the first step in a progressive discipline program?a. Dismissalb. Suspensionc. Written warningd. Documented oral warning
At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?a. 35b. 40c. 45d. 50
1. What issues do you think the courts and a jury would likely consider as they evaluate the legitimacy of the parents’ lawsuit?2. What is the likely outcome if Mr. Lapinski refuses to meet with the investigative reporter? What if Mr. Lapinski has not been properly trained to do so?3. Assume you
Some business owners believe that OSHA has too much power in its ability to dictate the manner in which employers operate their business. In your opinion, what limits, if any, should apply to OSHA’s ability to dictate employee-related safety and security activities onthejob? Defend your answer.
In what decade did the US Congress pass the first significant legislation specifically addressing workplace safety?a. 1970sb. 1980sc. 1990sd. 2000s
1. What evidence is thereof a hostile work environment in this case?2. What evidence is thereof quid pro quo harassment in this case?3. Discuss the specific advantages and disadvantages to Angela Larson if she initiates an EEOC sexual harassment charge (or lawsuit) in this case.
Assume you are a unit manager in a hospitality organization and that a talented young assistant manager reporting to you approached you and confessed that he was struggling with a substance abuse problem. The employee also states that he wants help from the company’s EAP to overcome it. Assume
1. What are the most important rights of Angela Larson that must be protected?2. What are the most important rights of Roger Sheets that must be protected?3. If you were Peggy Richards, how would you advise Tom Delaney to proceed?
Some companies have gone as far as refusing to employ (or continuing to employ) workers who these companies know engage in legal, but unhealthy activities (such as drinking or smoking) while off the job. To ensure that the employees do not engage in such behavior, the workers in such companies must
HR managers are most likely to interact with OSHA in the areas ofa. Benefits and compensation.b. Enforcement and recordkeeping.c. Promotion and pay raise criteria.d. Job applicants' records and immigration control.
1. What would you like to see Peggy Richards and her HR director do next?2. Assume that, when approached, Roger Sheets denies that the conversations and actions reported by Angela Larson ever took place. Would you instruct your corporate attorneys to defend, at company expense, him and your
Assume that a testing company approached you and indicated they had developed a test to predict, with a high degree of but not perfect accuracy, the likelihood that individuals you employ would be prone to commit an act of workplace violence. Assume also that the cost of implementing such an
Material Safety Data Sheets detail important information related toa. Preventing back injuries.b. The causes of slips and falls.c. Defective electrical equipment.d. The use of hazardous chemicals.
The constant flow of large numbers of people in and out of hotels during daily business hours makes them especially vulnerable for terrorist attacks. What special steps do you feel hotel operators in locations prone to such attacks should undertake to protect their guests? To protect their workers?
Which item commonly found on a hotel room attendant’s cleaning cart would be subject to OSHA’s “lock-out/tag-out” regulations?a. Tile cleanerb. Window cleanerc. Vacuum cleanerd. Furniture polish
To comply with OSHA regulations, a written emergency action and fire prevention plan is required in all work facilities with a minimum ofa. 2 or more employees.b. 10 or more employees.c. 50 or more employees.d. 100 or more employees.
Zero-tolerance policies in a hospitality operation should be designed to assist in eliminatinga. Harmful chemicals.b. Harassing behavior.c. Illegal promotion criteria.d. The occurrence of slips and falls.
What is the cause of carpal tunnel syndrome?a. High levels of stressb. Insufficient lighting levelsc. Injury due to repetitive movementd. Inadequate number of facility air exchanges
Some forms of undesirable employee behavior are so serious that they warrant immediate termination, despite the existence of a progressive disciplinary program. Examples could include on-the-job fighting or intoxication. Consider the case of theft by an employee. Should such behavior result in the
The two most important federal laws related to employee health and safety are the Occupational Safety and Health Act (OSHA) and thea. Equal Pay Act.b. Civil Rights Act.c. Fair Labor Standards Act.d. Patient Protection and Affordable Care Act.
Which classification of employees would typically be prohibited from participating in a tip-pooling arrangement?a. Cooksb. Bussersc. Wait staffd. Hostesses
Under federal law, income from tips can constitute what percentage of an employee’s minimum pay rate?a. 30%b. 40%c. 50%d. 60%
A worker earns $10 per hour and works 45 hours in one week. What is the minimum amount this worker must be paid for the week’s work?a. $450b. $475c. $500d. $525
When the minimum wage rates established by the federal, state, and city are not the same, the manager is required to pay thea. City rate.b. Federal rate.c. Lowest of the three rates.d. Highest of the three rates.
Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?a. Coachingb. Suspensionc. Empowermentd. Documentation
A good management rule is to praise in public and toa. Promote in public.b. Promote in private.c. Reprimand in public.d. Reprimand in private.
Which is the third step in a progressive discipline program?a. Dismissalb. Suspensionc. Written warningd. Documented oral warning
What is the impact if an employee refuses the opportunity to sign documentation detailing disciplinary action taken against them?a. It has no effect.b. It increases the penalty against them.c. It decreases the penalty against them.d. It prevents the disciplinary action from taking place.
The application of the final step in a progressive discipline program represents failure on the part of both the employee and thea. Employee’s manager.b. Employee’s coworkers.c. Progressive discipline program.d. External customers served by the employee.
When managers encourage employees to perform in specific ways, and the employees can do so, in most cases the desired behaviora. Is reinforced.b. Is unlikely to reoccur.c. Will be resented by the employees.d. Will fail to meet management's expectations.
What should managers focus on during employee counseling sessions?a. Employee valuesb. Employee beliefsc. Employee behaviord. Employee attitudes
Voluntary separations are initiated by an organization’sa. Owners.b. Managers.c. Employees.d. Progressive discipline program.
Exit interviews most typically are utilized by HR managers when an employeea. Is terminated.b. Is suspended.c. Is promoted.d. Voluntarily resigns.
Which is an example of a protected class under title VII of the Civil Rights Act?a. Bartendersb. Hispanic workersc. Salaried employeesd. Hourly paid workers
The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication thata. An informal discrimination system is in place.b. The performance appraisal system is use is valid. c. The performance appraisal system is use is unreliable.d. A
Violations of the Equal Pay Act occur when, for the same job, an operation paysa. Male workers more than female workers.b. Older workers more than younger workers.c. Hourly workers more than tipped workers.d. Workers with less experience more than workers with higher experience levels.
A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?a. Equal Pay Act and Title VII of the Equal Rights Actb. Equal Pay Act and the Age Discrimination in Employment Actc. Age
When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?a. When the employer requests an accommodationb. When the employee engages in an illegal activity at workc. When management does not consider the employee to be disabledd. When the
1. Do you think Mark’s proposed decision is a violation of the Civil Rights Act, the Equal Pay Act, or both? Why?2. Do you believe Penny should allow Mark to go forward with his layoff plan? Why or why not?3. As an HR manager what would you advise Penny to tell Mark?
Some managers maintain that employee rating and appraisal systems must include the evaluation of subjective employee characteristics such as personality, attitude, appearance, demeanor, friendliness, and social behavior. Other managers maintain that these characteristics most often do not reflect a
The goal of an organization’s performance management program should be toa. Identify the organization’s superior performers.b. Help employees improve their ability to achieve goals.c. Identify the organization’s below-average performers.d. Help employees more rapidly achieve promotions and
1. What do you believe is the most likely cause of Paula’s substandard work performance?2. Assume you are the hotel’s general manager. Do you believe your executive housekeeper is evaluating Paula’s work performance any differently than that of other room attendants based on her age? Why or
What role can intrinsic rewards play in an organization's overall compensation program?a. They can increase worker pay.b. They can serve as powerful motivators.c. They can help employees achieve promotions more rapidly.d. They can help reduce the cost of providing mandatory worker benefits.
Employee assistance plans are designed to provide employees witha. Low-cost housing loans.b. Expanded health insurance coverage.c. Counseling for a variety of life issues.d. Paycheck advances with lower repayment terms.
Which law allows affected employees to retain their group health insurance coverage if they lose their jobs?a. Fair Labor Standards Actb. Occupational Safety and Health Actc. Patient Protection and Affordable Care Actd. Consolidated Omnibus Budget Reconciliation Act
Organizations are exempt from the Patient Protection and Affordable Care Act (ACA) penalties if they have fewer than _________ full-time workers.a. 25b. 50c. 75d. 100
Which is an example of a hospitality-specific employment benefit?a. 401(k) programb. Social Security c. Discounted hotel room ratesd. Employee assistance programs
Who determines the size of a service charge imposed on guests in a food service operation?a. Guestsb. Serversc. Managersd. Members of the operation’s tip pool
Which is a mandatory employee benefit?a. Vacation payb. 40(k) programc. Social Securityd. Discounted employee meals
In general, how many full-time staff members must a worker supervise if that worker is to be considered an exempt executive employee?a. 1b. 2c. 3d. 4
When may “exempt” salaried workers’ weekly or monthly pay be reduced?a. When they are sent home from work earlyb. When they are scheduled for three consecutive days offc. When they have been suspended for a work place rule violationd. When they work less than 40 hours in a single one-week pay
A hotel pays its housekeepers a fixed amount of money for each room a housekeeper cleans during his or her shift. What type of pay are this hotel’s housekeepers receiving?a. Hourly wageb. Piecework wagec. Minimum waged. Objective rate wage
Who can control the tip money left by guests for their servers?a. The serversb. The managers of the serversc. The owners of the business employing the serversd. The taxing authority in the jurisdiction in which the servers are employed
What is always true about a foodservice employee’s tips?a. They are taxable income.b. They are nontaxable income.c. They are controlled by managers.d. They cannot include any mandatory tip pooling arrangements.
When guests include a server tip while paying their bills with a credit or debit (payment) carda. The tip must be placed in a tip pool.b. The guest’s server must receive 100% of the tip.c. The guest’s server must receive no less than 98% of the tip.d. Owners of the operation may reduce the tip
What is the lowest amount of money employees covered by the FLSA, state, or local laws may be paid by employers?a. Base payb. Merit payc. Minimum waged. Prevailing wage
1. What crimes, if any, do you feel would automatically disqualify an applicant for job consideration?2. What types of criminal activity, if any, do you feel would not automatically disqualify an employee from job consideration?3. What personal factors do you believe would influence your or any
Some HR managers emphasize skills and experience when hiring new employees, while others choose employees based on the candidates’ personality and attitude. While choosing employees with all these traits would likely be best, if you had to select a new staff member based on fewer than all of
When do an organization’s on-boarding efforts begin?a. During recruitingb. After selectionc. During orientationd. After training
1. What, if any, actions would you take as Stephanie’s supervisor? How would the absence or presence of a company-established Employee Assistance Program (EAP) affect your decisions?2. Assume Stephanie’s fellow employee was seriously injured in their shoving match, and the attorney representing
In some lodging operations, physical attractiveness is important when selecting employees for front desk clerks, and in some restaurants that factor is important when selecting a bartender or beverage server. What is your opinion of the legality and ethics of utilizing such a hiring factor? Explain
A job analysis identifies specific tasks to be done in a job as well as thea. Pay workers will receive for completing the tasks.b. Times of the day in which the tasks must be completed.c. Amount of time it takes a trained worker to complete the tasks.d. Knowledge and skills workers must have to
Many employers refuse to answer any questions about the prior employment status of individuals who previously worked for them. What, if any, legal or ethical responsibility does a past employer have to provide information about a previous employee? Defend your position.
Which type of constraint would prevent a lounge manager from recruiting only attractive females to fill vacant bartending positions?a. Legalb. Industryc. Economicd. Organizational
Which type of constraint would prevent an HR manager from paying a wage rate that is twice as high as the prevailing community wage rate when offering positions to workers recruited for hard-to-fill positions?a. Legalb. Industryc. Economicd. Organizational
The best interests of the employer and employee are served when pay rates for positions are reasonable anda. Competitive.b. As low as possible.c. As high as possible.d. Range from very high to very low.
Employers with excellent reputations will most often enjoy the benefits ofa. Recruiting from a larger pool of potential workers.b. Recruiting from a smaller pool of potential workers.c. Paying hourly wages substantially less than their competitors.d. Paying hourly wages substantially higher than
A city has 144,000 people living in it that are unemployed but seeking work. The city contains a total of 1,200,000 workers. What is the unemployment rate in the city?a. 8%b. 10%c. 12%d. 14%
What is the most effective recruitment tool to use when the best candidates for vacant positions are believed to be currently employed by an organization?a. Internal searchb. External searchc. Word-of-mouth advertisingd. Employee referral program
Which type of search is most likely to improve an organization's employee morale?a. Internal searchb. External searchc. Outsourced searchd. Search initiated with a blind ad
Inbreeding is a potential HR problem that an organization could encounter if it relies too heavily ona. Internal searches.b. External searches.c. Word-of-mouth advertising.d. Employee referral programs.
When filling its vacant positions, nepotism is a potential problem that could arise if an organization relies too heavily ona. Internal searches.b. External searches.c. Word-of-mouth advertising.d. Employee referral programs.
A blind ad used for employee recruiting always excludes information about thea. Title of the position being filled.b. Pay range of the position being filled.c. Name of the employer offering the job.d. Deadline for submitting letters of interest and applications.
An organization most often uses an outsourced search toa. Fill an executive position.b. Minimize its recruitment costs.c. Fill a large number of lower-level positions at one time.d. Maximize the starting pay of the candidate it chooses to fill a vacancy.
When employment is at-will, who may terminate the employment at any time and for any legal reason?a. Employees onlyb. Employers onlyc. Both employers and employeesd. Neither employers nor employees
The EEOC defines a job applicant as any person whoa. Is interviewed for a vacant position.b. Is selected to permanently fill a vacant position.c. Indicates an interest in being considered for a vacant position.d. Has all the qualifications and skills required to fill a vacant position.
In some very specific cases, employers can legally ask interview questions about a job candidate’sa. Age.b. Race.c. Religiond. Ethnicity.
Providing a needed sign language interpreter during the employee interview process is an example of an organization complying with thea. Age Discrimination Act.b. Fair Labor Standards Act.c. Americans with Disabilities Act.d. Patient Protection and Affordable Care Act.
A pre-employment test that effectively measures what it is intended to measure is considered to bea. Valid.b. Lawful.c. Reliable.d. Dependable.
A pre-employment test that consistently measures what it is supposed to measure is considereda. Valid.b. Lawful.c. Reliable.d. Dependable.
To minimize their chances of becoming involved in a lawsuit alleging defamation, HR managers should exercise extreme caution when participating in employeea. Pay disputes.b. Reference checks.c. Recruiting and selection efforts.d. Interview and screening activities.
How many days from the time of hire does the US Citizenship and Immigration Service give employers to secure a new employee’s completed Form I-9?a. 1b. 3c. 7d. 10
If, in the course of his employment, it becomes obvious that a worker is clearly unsuitable for a job, yet he is still retained in that job, it could open his employer to legal charges ofa. Defamation.b. Negligent retention.c. Preemptive damages.d. Quid pro quo employment.
An organization’s HR policies refer to what it decides to do, and its HR procedures describea. How it will do it.b. How its competitors do it.c. The complete cost of doing it.d. The reasons why it should do it.
The primary purpose of well-designed HR procedures is toa. Minimize operating costs.b. Ensure fair and consistent application of policies.c. Allow managers maximum decision-making freedom.d. Allow employees the ability to modify policies as needed.
Which area of policy and procedure development would NOT normally be the responsibility of HR managers?a. Trainingb. Dress codesc. Product pricingd. Employee termination
Interviewing potential employees is an area of policy and procedure development related toa. Motivating staff.b. Developing staff.c. Maintaining staff.d. Staffing the organization.
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