Human Resources Management In The Hospitality Industry 2nd Edition David K Hayes, Jack D Ninemeier - Solutions

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The Society of Human Resource Management (SHRM) advocates reference checks to help complete the picture of the job candidate. Reference checking is typically done by telephone and usually takes about 45 minutes per reference for an HR representative or hiring manager to complete. However, the
What role do job descriptions and job specifications play in an effective recruitment program?
Read over the want ads in the classified section of your local/daily paper. Choose two that are well-written and attractive to you as an applicant. What makes these particular ads interesting? Similarly, look for some ads that are not well-written or seem to discriminate. Point out how these ads
How can factors from the internal and external environment of a firm influence its selection process? Explain.
The answer to this question is most likely no, not yet. However, the trend at many organizations is toward using computer software to match candidates' qualifications to current job openings. How does it work? Instead of mailing an 8½- by 11-inch paper résumé to a hiring manager or human
What are the major types of employment interviews? What are the characteristics of each type?
Why do you think that conscientiousness, one of the Big Five personality dimensions, is such a good predictor of successful job performance across most occupations? Explain your answer.
Bridgestone/Firestone manufactures and sells tires and related products for cars, trucks, buses, tractors, and airplanes. The tires are sold to automakers and consumers through 2,100 stores and many independent dealers. The stores are the vital link to the consumer. Description of Store Manager
Why would training in conducting performance evaluations be an important issue for organizations to consider?
Twin Oaks Hospital is a privately owned facility that serves Lexington, Colorado (population approximately 250,000). The 100-bed hospital has a staff of 350 employees, including over 200 nurses and 40 clerical and secretarial employees (an almost exclusively female group). In the last month,
Every Friday, Max Steadman, Jim Cobun, Lynne Sims, and Tom Hamilton meet at Charley's Food Place after work for refreshments. The four friends work as managers at Eckel Industries, a manufacturer of arc welding equipment in Minneapolis. The one-plant company employs about 2,000 people. The four
Who usually evaluates employees in organizations? Who should do so? Under what circumstances? What criteria should be used to evaluate employees? Which ones are used?
What are the major reasons for employee complaints about performance appraisal systems?
Do you believe that outsourcing is here to stay or is it a passing fad? Explain.
Should the federal government regulate and control what compensating of executives should be? Why or why not?
Navigant Consulting Inc., a Chicago-based management consultancy, is the product of more than 25 acquisitions over six years. No wonder that, until recently, its short-term incentive pay system was seriously flawed. There was no consistent method of rewarding performance."It was difficult to manage
What gainsharing system do you believe is the most effective? Why?
How can a person’s acquisition of knowledge be determined so that his/her pay can be changed? Explain.
Explain the meaning and intent of a feedback pay system.
Explain the concept of a variable pay system.
Outline a plan to develop a fair and equitable compensation system.
Differentiate between indirect financial compensation from wages and salaries. Why are decisions about indirect compensation more complex than decisions about other forms of compensation?
Ray Brice expected to retire from United Airlines (UAL) and receive a $1,200-a-month pension. Suddenly hope ran out for Ray Brice and 35,000 other UAL retirees. The government Pension Benefit Guaranty Corp (PBGC) announced it would not guarantee the bankrupt airline's loans--virtually assuring that
Can employers pay out the pension benefits they have promised? If they can’t, what should be done for retirees that are left without their pension benefits?
Discuss the implications of the Family and Medical Leave Act for a small firm and for a family.
Dunkin' Donuts and Domino's Pizza share the same requirement for success: Provide a high-quality product at impressive speed. Domino's guarantees a hot, tasty pizza delivered to your doorstep as soon as possible. Dunkin' Donuts promises fresh doughnuts every four hours and fresh coffee every 18
Do you believe that acceptance of training programs would be better in organizations classified as learning organizations? Why?
What are the main purposes of orientation programs? What aspects of orientation seem to be the most neglected?
Will e-learning or online training replace classroom training? Why? What should training in goal setting involve, and who should participate in such training?
Do you believe that it is possible to ask people to serve as mentors or become mentees? Why?
America's workforce has in the past been largely made up of the heads of traditional families-husbands who work as breadwinners while wives remain home to raise the children. However, today the "traditional family" represents less than 10 percent of all households. Increasingly, both spouses are
Some people believe that there are few (if any) risks associated with working in nonmanufacturing work environments—like in a restaurant, hospital, or counseling center. What would you tell these people to convince them of the potential safety and health hazards in these work sites?
While working in a present or previous job, did you ever witness unsafe working conditions? What did the employer do to improve the situation, if anything?
As part of a master's program in food services management, Cindy Breen has just begun her internship with Campus Food Systems (CFS). CFS is a self-operated university food service department at Cindy's alma mater, Gulfport State College. As a department, CFS reports directly to the vice president
Experts agree that over 70 percent of all illicit drug users in the U.S. are employed. A Gallup survey of employees found that 37 percent of all respondents said that workplace drug use problems had increased in the last five years. A majority supported drug screening tests.In two short months, top
In developing an EAP, what role should managers play?
Compare the contrast labor organizations in the public sector to those in the private sector.
The employer owned and managed an apartment building and townhouse complex, where it employed a number of janitorial workers. On December 5, the union held an organizing meeting with these workers and obtained signed authorization cards from six of the employees in a proposed unit of 11 employees.
Explain the reasons why today HRM is playing a larger role in an organization’s strategy than it did 10 years ago.
Why must external environmental forces be considered in the designing an HRM program?
What role does education play in the fastest-growing occupations?
Nearly every businessperson over 30 has done it: sat in his office after a staff meeting and-reflecting upon the 25-year-old colleague with two tattoos, a piercing, no watch and a shameless propensity for chatting up the boss-wondered, What is with that guy! At once a hipster and a climber, he is
How is the work of HR practitioners and operating managers similar to that of physicians who conduct a diagnosis before treating a patient?
Why should even very small firms (with 10 to 100 employees) be concerned about HRM?
Do accreditation procedures make the HRM field professional? In other words, are lawyers, doctors, and HRM managers all professionals?
When workers successfully complete professional development activities related to their current positions, they most often experiencea. A raise in pay.b. Faster promotions.c. Greater job satisfaction.d. An increase in their benefit packages
Which is true about organizational change?a. It occurs rarely and must be managed.b. It is ongoing and must be managed.c. It occurs rarely and cannot be managed.d. It is ongoing and cannot be managed.Assume that $12,000 of the $36,000 note discussed above is due next year. Record the entry to
1. How can Charles deal with these issues in a way that is acceptable for both the organization and the employees?2. What, if any, general assistance can his organization, headquartered in the United States, likely give him as he addresses these concerns?3. Assume you were the HR manager of
Consumer preferences for food, beverage, and lodging products are continually evolving. The operational changes that result from these evolving consumer preferences can directly affect the efforts of HR managers.a. What are some specific consumer-driven changes you believe are directly affecting
Which activity would help an HR manager anticipate the need for change?a. Monthly budgeting of HR expensesb. Developing employee assessment programsc. Monitoring the actions taken by competitorsd. Computerization of employee scheduling systems
1. Mindy and Rachel are considering taking steps that will require significant change in their operation. What factors do you feel have generated their sense that change is needed? What additional factors would you recommend they consider?2. The decisions Mindy and Rachel are about to make will
The characteristics of Generation Z employees are currently being evaluated and analyzed. Clearly, however, one of the most significant characteristics of this generation is their tremendous ability to use and apply technology tools in their personal lives.a. What specific challenges are likely to
The “W” hotel brand says that it has been specifically designed to attract younger, highly affluent business travelers. This is an example ofa. Target marketing.b. SWOT marketing.c. Data market mining.d. A rolling market strategy.
1. When, if at all, do you recommend that Mindy and Rachel inform the employees in their existing lodging property about the decision to eliminate the franchise relationship, if this decision is made? What about their interest in considering an indoor water park?2. Do you think Mindy and Rachel’s
Consider one of the jobs you have held personally. Were there one or more members of your employing organization that you would have, if given the opportunity, selected to become your mentor? What specific personal characteristics did these individuals display that makes you feel they would have
Which change factor could dictate modifications in how a hotel deals with terrorism threats?a. Economyb. Competitionc. Global issuesd. Advancing technology
1. If they are no longer affiliated with the chain organization, what difference do you think this will make in the way Mindy and Rachel recruit new staff members for their property?2. What changes relating to staff training will occur if the franchisor–franchisee affiliation ends?3. What
Succession planning can be a challenge for any organization. It is especially challenging for those hospitality organizations that are rapidly expanding internationally. What specific steps would you recommend an organization take to identify and develop managers who are being considered for job
A restaurant adds additional gluten-free items to its dinner menu in response to specific guest requests. This is an example ofa. Gradual change.b. Dynamic change.c. Corrective change.d. Intermediate change
How would a career development process such as that described in this chapter benefit you if you were just beginning your hospitality management career? If you were in an entry-level (nonmanagement) position in an operation? If you were in a middle-management position with an organization?
Which type of organizational change is complex, broadly focused, and impacts the entire hospitality organization?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
With which type of change will an organization incur the most cost?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
Why do HR managers use brainstorming as a tool for helping them manage organizational change?a. To identify new costsb. To generate new ideasc. To communicate new policiesd. To document new methods and procedures
Which human emotion is often responsible for employee resistance to change at work?a. Fearb. Guiltc. Greedd. Regret
Because they contain fewer levels of management, smaller organizations will most oftena. Take longer to implement a change than will larger organizations.b. Take less time to implement a change than will larger organizations.c. Spend less money implementing a change than will larger
With which type of change will the role of HR managers require the least amount of their time?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
Which change management skills will HR managers utilize when they identify the financial costs of complying with newly passed employment-related legislation?a. Peopleb. Systemc. Politicald. Business
Which change management skill will HR managers utilize when they must compete with other department heads for limited financial resources?a. Peopleb. Systemc. Politicald. Business
Which generation of workers was born in the years 1946–1964?a. Generation Xb. Generation Yc. Millenniumsd. Baby Boomers
Which generation of workers is considered to be the first workaholics?a. Generation Xb. Generation Yc. Millenniumsd. Baby Boomers
Which generation of employees is considered to be most comfortable with the use of advanced technology tools at work?a. Generation Xb. Generation Yc. Generation Zd. Millenniums
In the near future, which generation of workers will be larger and more diverse than the Baby Boomer generation?a. Generation Xb. Generation Yc. Generation Zd. Millenniums
A more experienced worker provides professional advice to a less-experienced staff member. When this occurs, the more experienced worker is serving as aa. Mentor.b. Manager.c. Supervisor.d. Administrator.
What is the first step that HR managers should take when developing formal mentorship programs in their organizations?a. Select mentorsb. Appoint key planning staffc. Identify a cross-functional teamd. Obtain support of top-level managers
To be most effective, a cross-functional team should alwaysa. Comprise new employees.b. Include managers and supervisors.c. Include employees with a wide range of pay rates.d. Comprise employees from different departments.
Formal succession planning is easiest when HR managers do ita. Once a year.b. On a daily basis.c. To address long-term needs.d. To address short-term needs.
The positions in an organization that require the greatest attention when initiating succession planning activities are thosea. That pay the most.b. That have the highest levels of turnover.c. Requiring specialized training, experience, or skills.d. Those current job holders have the greatest
Which type of employee would likely benefit most from a formal career development plan?a. A current employee nearing retirement ageb. A new employee showing excellent potential to advancec. A new employee showing limited potential for advancementd. A part-time summer employee attending school
Which activity would best help prepare a worker for career advancement within his or her own hospitality organization?a. Attending local Chamber of Commerce meetingsb. Membership in a work-related professional organizationc. Volunteering to work in a city’s special events and festivalsd.
Increasingly, multiunit companies turn to the Internet “cloud” when developing their HR recordkeeping systems. The cloud allows these companies to move critical human resources data from the company’s individual units to a common storage site. What information-related security concerns might
Talk to your classmates and employee peers if you are working about how hospitality managers do and should recruit applicants for entry-level positions. Which recruitment venues are best? Which are least effective? Explain your response.
The two key factors addressed by using effective on-boarding tactics in an organization are employee welcoming and employeea. Training.b. Coaching.c. Integrating.d. Programming.
1. Do you think Stephanie should be considered a viable candidate for the vacant housekeeping position? Why or why not?2. Assume you were the on-site foodservices director in a large elementary school. Would you consider hiring Stephanie for your kitchen operation? Why or why not?3. How, if at all,
When do an organization’s on-boarding efforts begin?a. During recruitingb. After selectionc. During orientationd. After training
Discuss two situations in which you as a manager would recruit from within for a current position vacancy and two situations when you would be better served utilizing external recruitment tools.
1. What would you do now if you were Daren? Why?2. What are examples of special orientation tactics that can best help Daren and others without previous healthcare experience adapt to the unique environment?3. Should an initial tour of the hospital include all areas or just those in which Daren
What is the impact of one’s orientation experiences on his/her ability to perform work that meets required work standards?
1. How do you think most potential job applicants would react to the resort’s reputation of “rough starts; but it gets better after you’ve been working there for a while?”2. Many restaurant guests say almost nothing to friends if they have a good dining experience, but they say many things
What are some early job experiences that you liked in previous positions you have held? Some that you disliked? How did each of these experiences impact your attitude about the organization, your manager/supervisor, and your position? What suggestions would you make to correct the things that you
How will new employees perceive managers who exhibit a lack of planning and preparation for the employee’s first day at work?a. Busyb. Uncaringc. Overwhelmedd. Cost-conscious
List some training experiences in which you have participated that you did not enjoy. Why did you not like them? How did they hinder your learning experience? What training principles noted in this chapter did they violate?
If possible, interview a hospitality manager or supervisor and ask:a. What are benefits of training in your operation?b. What are significant obstacles to training in the operation?c. How, if at all, could training for entry-level employees be improved in the operation?
1. Since the ski resort is large, it likely has an HR department. Is it possible that these specialists are not aware of their property’s problems with orientation programs? If they are, what are reasons they might not be more proactive in addressing issues? If they are not, what changes in the
A. What are some first-day-on-the-job experiences that would make you feel good about your employment decision and your new employer? Why would they make you feel good?B. What are some first-day-on-the-job experiences that would make you feel bad about your employment decision and your new
What is true about the way most employees adjust to their new employment situations?a. They adjust in similar ways.b. Their adjustment varies based on age.c. Their adjustment varies based on race.d. Their adjustment varies based on gender.
1. What impact, if any, do you think inadequate orientation programs have on employee retention rates?2. How might you, as a department manager, better determine how the quality of new employee orientation impacts the property’s turnover rates?3. Assume you could prove a positive relationship
Assume you were the HR manager responsible for keeping your organization’s employee handbook updated. What process would you use to do so? How would you provide employees with the updated information?
At what step, in the four-step employee adaptation process, do employees have basic perceptions and attitudes about their new work and their new organization?a. Firstb. Secondc. Thirdd. Fourth
Assume you are the department manager in a hospitality organization, and you are facilitating a staff meeting. Two new employees will begin work in your department next week. Develop an outline about what you would say as you announced that these two new staff members will be joining your
What is the most likely result if a significant difference exists between what new employees perceive about an organization and what they actually experience?a. Increased turnoverb. Decreased turnoverc. Increased wage ratesd. Decreased training costs

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Human Resources Management In The Hospitality Industry 2nd Edition David K Hayes, Jack D Ninemeier - Solutions

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