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information technology management
Information Technology For Management Transforming Business In The Digital Economy 3rd Edition Efraim Turban Ephraim McLean James Wetherbe - Solutions
Describe the roles and responsibilities of the people involved in a knowledge management system, especially the CKO.
Describe the practice approach to knowledge management.
Describe the process approach to knowledge management.
What is the primary goal of knowledge management?
List some ways in which organizational culture can impact on a knowledge management effort.
How can tacit knowledge be transferred or shared?
Define tacit knowledge. Why is it also called sticky?
Define explicit knowledge. Why is it also called leaky?
Define knowledge and knowledge management.
Discuss what is meant by an intellectual asset.
Why is scenario planning considered a risk-management tool?
How did the scenario planning help the IT people to better understand the business?
What IT tools can be used to facilitate this scenario planning process, which was done manually?
How can the end users learn about technology in scenario planning?
Can group decision support systems (Chapter 10) be used in this case? Why and what for, or why not?
One critique of this approach is that some members who are asked to “sell” a specific scenario may not be enthusiastic to do so. Find information in the scenario planning literature on this issue, or e-mail to a scenario consultant (ncri.com or gbn.com). Write a report on your findings.
It is beginning to look like IT may drive the business decisions at TWC. After reviewing TWC’s mission and considering the myriad possibilities for reengineering many front-of-the-house and back-of-the-house processes, what advice do you have for Barbara and Jeremy, who seem very enthusiastic
As the senior cook, Marie-Christine works closely with Barbara and Jeremy in menu planning, meal costing, and food ordering. At the French Culinary Institute where she was trained, Marie-Christine learned how to cost meals manually. Many automated menu costing programs are now available, such as
Discuss the long-range planning approach you’d recommend that TWC undertake. Include issues such as the planning approach, who you’d include (and how you’d get the staff together in a 24/7 operation), the planning activities you’d use to get started, and the proposed results of the IT
Identify businesses and other private organizations that might want to use GIS data created and maintained by public agencies in Oregon. Discuss how (and whether)public agencies should charge private organizations for such data. Geographic information systems (GISs) are becoming increasingly
Discuss possible differences in IT planning for governmental agencies, as discussed in this minicase, versus planning in business organizations. Geographic information systems (GISs) are becoming increasingly important to governmental agencies in conducting their business and serving the public.
Can you see any problems or weaknesses with this planning effort? Geographic information systems (GISs) are becoming increasingly important to governmental agencies in conducting their business and serving the public. Such systems use spatial data such as digitized maps and can combine these data
Based on material presented in this chapter and your own personal evaluation, identify things that the planners did well in this project. Geographic information systems (GISs) are becoming increasingly important to governmental agencies in conducting their business and serving the public. Such
Which stage(s) and activities of the four-stage planning model is/are included in the Oregon GIS planning effort? Geographic information systems (GISs) are becoming increasingly important to governmental agencies in conducting their business and serving the public. Such systems use spatial data
Enter xelus.com/index.asp and find how Xelus Corporation software can facilitate planning (e.g., see the Cisco case).
Enter gensym.com and find their modeling products. Explain how they support BPR and redesign.
Identify some newsgroups that are interested in BPR.Initiate a discussion on the role of IT in BPR.
Surf the Internet to find some recent material on the role IT plays in supporting BPR. Search for products and vendors and download an available demo.
Enter truserv.com and find “news” in the media relations section. Identify all IT-related plans announced by the company in the last six months. Comment on your findings.
There is an increased use of the Internet/intranets to enable employees to make their own travel arrangements.Several Internet travel companies provide opportunities for companies to reengineer their travel processes. Surf the Internet to find some vendors that provide such services. Prepare a
Find 10 to 15 examples of mass customization not cited in this book. Look for shoes, clothing, industrial products, etc.
Enter cio.com. Review the latest IT planning surveys and reviews reported. Start with the October 1997 survey conducted by CIO Communications Inc.
Go to dwinc.com/strat.htm and read the content. Compare and contrast the approach on this page to other approaches to strategic information systems planning.
Each group in the class will be assigned to a major ERP/SCM vendor such as SAP, PeopleSoft, Oracle, etc.Members of the groups will investigate topics such as:a. Web connections.b. Use of business intelligence tools.c. Relationship to BPR.d. Major capabilities.e. Use of ASPs.f. Low cost
Assign groups to the following industries: banking, airlines, health care, insurance, and large retailing. Each group will investigate the use of the mainframe in one industry and prepare a report on the future of the mainframe.Also, include information on how client/server architecture is used in
Have teams from the class visit IT project development efforts at local companies. The team members should interview members of the project team to ascertain the following information.a. How does the project contribute to the goals and objectives of the company?b. Is there an information
Divide the class into groups of six people or less. Each group will be entrepreneurs attempting to start some kind of nationwide company. Each group should describe the IT architecture it would build, as well as the expected benefits from, and potential problems with, the IT architecture it has
Examine some business processes in your university, city, or company. Identify two processes that need to be redesigned. Employ some of El-Sawy’s 10 principles to plan the redesign. Be innovative.
What kind of IT planning is done in your university or place of work to ensure that the Internet demand in the future will be met? Does the university have a CIO?Why or why not?
Examine IT At Work 9.2 and Tjan’s applications portfolio method. Compare the two, showing the advantages and limitations of each.
Using the CSF method of strategic planning, identify new strategic initiatives that a university might take using information technology.
Explain the role intranets can play in lessening the stovepipe problem.
What are some of the reasons for maintaining a functional structure of an organization?
Relate virtual corporations to networked organizations.Why is a VC considered to be a BPR activity?
Some people say that BPR is a special case of a strategic information system, whereas others say that the opposite is true. Comment.
Explain why IT is an important BPR enabler.
Relate the concepts of supply chain and its management to BPR and IT.
Review the opening case. What approach was used to develop an information systems plan?
Should there be a correlation between a firm’s architecture structure (and chart) and its IT architecture(e.g., centralized IT for a centralized structure)?
Some organizations feel that IT planning is a waste of time, because the competitive environment and technologies are changing so rapidly. They argue that their plans will be obsolete before they are completed. Discuss.
Discuss the advantages of using Tjan’s approach to an applications portfolio.
Why is it so important to align the IT plan with organizational strategies? What could happen if the plan is not aligned with these strategies?
What type of problems might an organization encounter if it focuses only on resource allocation planning and project planning?
How might an organization with a good strategic idea be limited in its ability to implement that idea if it has an inferior or inappropriate information architecture?Provide an example.
Discuss how strategic planning, as described in this chapter, could help an electric utility plan its future.
Define organization transformation and change management.
Describe the major characteristics of empowerment and describe its benefits.
Define a virtual corporation.
Define cycle time reduction.
What is meant by mass customization? Give examples.
Describe the enabling role of IT in BPR.
Describe the stovepipe problem.
List the drivers of process redesign.
Define business process and BPR.
What is an applications portfolio?
Define scenario planning.
What is a legacy system? Why do companies have legacy systems?
What are the advantages and disadvantages of centralized computing architectures?
What is information technology architecture and why is it important? List the major types.
Identify the methods used for strategic planning and review their characteristics.
Define and discuss the four-stage model of IT planning.
What are some of the problems associated with IT planning?
Briefly discuss the evolution of IT planning.
Many restaurants establish a relationship with a single restaurant purveyor (Sysco, for example) to provide nearly everything the restaurant needs for daily operations.What are the issues in this type of relationship in light of SCM?
Describe some similarities and differences between the systems you reviewed in Question 1 and the ERP systems you read about in Chapter 8.
Review the capabilities of restaurant management software such as RestaurantPlus (restaurantplus.com/), Micros(micros.com/), NextPOS (nextpos.com/), Aloha (alohapos.com) or others you can find on the Web.
It is said that “Because the customer’s account and pricing information are linked to the order, accurate invoicing will flow automatically from the Internet transaction.” Explain, and relate to the concept of the supply chain.
It is said that “Internet sales data must be taken into account by enterprise planning, forecast demand, and profitability studies.” Explain why.
How can the ERP system improve GMCR’s inventory system?
Coffee club members make up about 90 percent of all the company’s direct mail business. Why? (Check the Web site.)
Enter gmcr.com and identify the major customer-related activities. How are such activities supported by information technology?
Identify the EC solutions used in this case.
Describe how Quantum’s customers are being better served now.
Explain how purchasing was improved.
Enter categoric.com and find information about Categoric Alerts. Describe the capability of the product.
Identify the internal and external parts of the supply chain that were enhanced with the system.
Enter submitorder.com and find out what they offer.Comment on the uniqueness of the services.
Enter KeWill.com. Find the innovations they offer that facilitate order fulfillment. Compare it to meloworlwide.com. Write a report on your findings.
Enter efulfillmantservice.com. Review the products you find there. How does the company organize the network?How is it related to companies such as FedEx?How does this company make money?
Visit ups.com and find its recent EC initiatives. Compare them with those of fedex.com. Then go to onlinestore.ups.com and simulate a purchase. Report your experiences.
Enter rawmart.com and find what information they provide that supports logistics. Also find what shipment services they provide online.
Enter brio.com and identify Brio’s solution to SCM integration as it relates to decision making for EC. View the demo.
The U.S. Post Office provides EC logistics. Examine its services and tracking systems at uspsprioritymail.com.What are the potential advantages for EC shippers?
Enter coca-colastore.com. Examine the delivery and the return options available there.
Enter logictool.com. Find information on the bullwhip effect and on the strategies and tools used to lessen the effect.
Enter supply-chain.org; cio.com, findarticles.com, and google.com and search for recent information on supply chain management integration.
Enter ups.com. Examine some of the ITsupported customer services and tools provided by the company. Write a report on how UPS contributes to supply chain improvements.
FedEx, UPS, the U.S. Postal Service, and others are competing in the EC logistics market. Each team should examine one such company and in investigate the services it provides. Contact the company, if necessary, and aggregate the findings into a report that will convince classmates or readers that
Each team should investigate the order fulfillment process of an e-tailer, such as amazon.com, staples.com, or landsend.com. Contact the company, if necessary, and examine related business partnerships if they exist. Based on the content of this chapter, prepare a report with suggestions for how
Each group in the class will be assigned to a major ERP/SCM vendor such as SAP, PeopleSoft, Oracle, J. D.Edwards, etc. Members of the groups will investigate topics such as: (a) Web connections, (b) use of business intelligence tools, (c) relationship to CRM and to EC,(d) major capabilities, and
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