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information technology management
Information Technology For Management Transforming Business In The Digital Economy 3rd Edition Efraim Turban Ephraim McLean James Wetherbe - Solutions
Describe a Web-based call center.
Define CRM and eCRM.
Explain human resources information systems.
How can training go online?
List IT-supported recruitment activities.
List some EC activities in finance.
List some budgeting-related activities.
Describe some tactical and strategic accounting/finance applications.
What is product/customer profitability?
Define sales force automation.
Define JIT, and list some of its benefits.
Define channel systems.
Describe PLM and list its benefits.
Define CIM, and list its major benefits.
Describe VMI.
Describe MRP.
Explain how the Web enables mass customization.
Distinguish between batch and online TPS.
List the major characteristics of a TPS.
What are the objectives of a TPS?
List the major characteristics of a functional information system.
What is a functional information system?
It is clear that restaurants and The Wireless Café are headed in the direction of wireless applications. Prepare a memo to Barbara and Jeremy with your advice on how they should strategically position The Wireless Cafévis-a-vis wireless applications.
Are any of the location-based commerce applications or mobile commerce applications useful in the restaurant business? Pick an application described in the chapter and apply it to The Wireless Café.
How would the Wireless Waitress be used in The Wireless Café? Describe some of the changes that this application would bring about in the way wait-staff do their job.
What are the benefits to WTFD?
What are the benefits of the mobile system to the patient, to the hospital, and to the employees?
The system is based on electronic forms with checkmarks.Why not use a similar set of paper forms?
What are the potential legal issues in this case?
The system uses a mobile device with a docking station for data synchronization, but no wireless is used. Would you recommend adding wireless? What for? Why or why not?
What are the benefits to Hertz of knowing exactly where each of its cars is? As a renter, how do you feel about this capability?
Identify any finance- and marketing-oriented applications.
Which of these applications are intrabusiness in nature?
Enter med-i-nets.com and find information about Pharm-i-net. Trace the supply chain and the support of wireless. Make a diagram.
Enter hel.fi/infocities and write a report on the digitization of the city of Helsinki.
Enter zilog.com/about/partners/011600.html and find information about smart appliances.
Enter the site of a wireless e-mail provider (Black-Berry, T-mobile, Handspring); collect information about the capabilities of the products and compare them.
Enter wirelesscar.com. Examine all the services provided and relate them to telemetry.
Enter attwireless.com/mlife and prepare a list of the services available there.
Enter mdsi-advantex.com and review the wireless products for the enterprise. Summarize the advantages of the different products.
Enter autoidcenter.org. Read about the Internet of Things. What is it? What types of technologies are needed to support it? Why is it important?
Enter onstar.com. What types of fleet services does OnStar provide? Are these any different from the services OnStar provides to individual car owners?
Enter internethomealliance.com and review their whitepapers.Based on these papers, what are the major appliances that are currently in most U.S. homes? Which of these appliances would most homeowners be likely to connect to a centrally controlled network?
Enter packetvideo.com and microsoft.com/mobile/ pocketpc.Examine their demos and products and list their capabilities.
Visit ordersup.com, astrology.com, and similar sites that capitalize on l-commerce. What features do these sites share?
Enter mapinfo.com and look for the location-based services demos. Try all the demos. Find all of the wireless services. Summarize your findings.
Using a search engine, try to determine whether there are any commercial Wi-Fi hotspots in your area. Enter wardriving.com. Based on information provided at this site, what sorts of equipment and procedures could you use to locate hotspots in your area?
Enter ibm.com. Search for wireless e-business. Research the resulting stories to determine the types of wireless capabilities and applications IBM’s software and hardware supports. Describe some of the ways these applications have helped specific businesses and industries.
Enter www.i3mobile.com. Run the Pronto demo. What types of services are provided by Pronto? What types of users would be more likely to use Pronto rather than a smart phone?
Enter kyocera-wireless.com. Take the smart tour and view the demos. What is a smartphone? What are its capabilities?How does it differ from a regular cell phone?
Explore nokia.com. Prepare a summary of the types of mobile services and applications Nokia currently supports and plans to support in the future.
Research the status of 3G and the future of 4G by visiting itu.int, 4g.newstrove.com, and 3gnewsroom.com.Prepare a report on the status of 3G and 4G based on your findings.
Access progressive.com, an insurance company, from your cell phone (use the “Go to...” feature). If you have a Sprint PCS wireless phone, do it via the Finance menu. Then try to visit mobileprogressive.com from a wireless PDA. If you have a Palm i705, you can download the Web-clipping
Learn about PDAs by visiting vendors’ sites such as Palm, SONY, Hewlett-Packard, IBM, Phillips, NEC, Hitachi, Compaq, Casio, Brother, Texas Instruments, and others.List some m-commerce devices manufactured by these companies.
Each team should take one of the following areas—homes, cars, appliances, or other consumer goods like clothing—and investigate how embedded microprocessors are currently being used and will be used in the future to support consumer-centric services. Each team will present a report to the class
Each team will investigate a standards-setting organization and report on its procedures and progress in developing wireless standards. Start with the following:atis.org, etsi.org, and tiaonline.org.
Each team will investigate a global organization involved in m-commerce, such as gmcforum.com and openmobilealliance.com. The teams will investigate the membership and the current projects the organization is working on and then present a report to the class based on their findings.
Each team should explore the commercial applications of m-commerce in one of the following areas: financial services, including banking, stocks, and insurance; marketing and advertising; manufacturing; travel and transportation;human resources management; public services;and health care. Each team
Each team should examine a major vendor of mobile devices(Nokia, Kyocera, Motorola, Palm, BlackBerry, etc.).Each team will research the capabilities and prices of the devices offered by each company and then make a class presentation, the objective of which is to convince the rest of the class why
It is said that Wi-Fi is winning a battle against 3G. In what sense this is true? In what sense this is false?
Describe some m-commerce B2B applications along the supply chain.
Which of the current mobile computing and mcommerce limitations do you think will be minimized within 5 years? Which ones will not?
Which of the applications of pervasive computing—smart cars, homes, appliances, and things—do you think are likely to gain the greatest market acceptance of the next few years? Why?
Discuss the ways in which Wi-Fi is being used to support mobile computing and m-commerce. Describe the ways in which Wi-Fi is affecting the use of cellular phones for m-commerce.
Discuss the benefits of telemetry-based systems.
You can use location-based tools to help you find your car or the closest gas station. However, some people see location-based tools as an invasion of privacy.Discuss the pros and cons of location-based tools.
List three to four major advantages of wireless commerce to consumers, presented in this chapter, and explain what benefits they provide to consumers.
How are GIS and GPS related?
How do smartphones and screenphones differ? What characteristics do they share?
Discuss the impact of wireless computing on emergency medical services.
Explain the role of protocols in mobile computing.
Discuss how mobile computing can solve some of the problems of the digital divide (the gap within a country or between countries with respect to people’s ability to access the Internet). (See International Communications Union 1999 and Chapter 16).
List the technical limitations of m-commerce.
Discuss the role that usability plays in the adoption of m-commerce.
What is contextual computing?
Describe some of the ways that microprocessors are being used to enhance the intelligence of appliances.
Describe a smart car.
Discuss some of the ways that pervasive computing can be used in the home.
List some of the major properties of pervasive computing.
Define pervasive computing.
List some of the barriers to l-commerce.
Discuss telematics.
Describe GPS and GIS.
Discuss the technologies used in providing l-commerce services.
Describe some of the potential uses of l-commerce.
Describe some potential uses of mobile and wireless technologies in providing medical care.
Discuss some of the potential applications of Wi-Fi and Bluetooth technologies in hotels.
Describe the application of wireless and mobile technologies to games and entertainment.
How can telemetry improve supply chain operations?
Describe wireless support along the supply chain.
Discuss how wireless applications can be used to provide customer support.
Describe wireless job dispatch.
Describe mobile portals and what kind of information they provide.
Explain targeted advertising in the wireless environment and in pervasive computing.
Describe how mobile devices can be used to shop.
Describe the m-wallet and wireless bill payments.
Discuss mobile micropayments.
List some of the uses of voice portals.
List some of the key security issues in an m-commerce transaction.
Define 1G, 2G, 2.5G, 3G, and 4G.
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