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information technology management
Information Technology For Management Transforming Business In The Digital Economy 3rd Edition Efraim Turban Ephraim McLean James Wetherbe - Solutions
Describe the value analysis method.
List some tangible and intangible benefits of IT.
What is TCO? What is TBO?
Define cost-benefit analysis.
Define information infrastructure and list some of its costs.
List three major explanations of the productivity paradox.
Define the productivity paradox. Why is it important?
Describe Moore’s Law.
How can frontline employees be supported for decision making?
Define software and intelligent agents and describe their capabilities.
Describe simulation as a decision support tools.
Define fuzzy logic, and describe its major features and benefits.
What are the major benefits and limitations of neural computing?
List the major advantages of voice recognition, and voice understanding.
Describe a natural language and natural language processing;list their characteristics.
Describe some of the limitations of ES.
List the ten generic categories of ES
Which component of ES is mostly responsible for the reasoning capability?
Define the major components of an ES.
List three major capabilities and benefits of an ES.
List the commercial AI technology.
List the major advantages and disadvantages of artificial intelligence as compared with natural intelligence.
Define artificial intelligence and list its major characteristics.
What cause different decision support systems to fail?
What is an enterprise decision simulator?
What are the major benefits of an ESS?
What is the difference between an EIS and an ESS?
What is an organizational DSS?
Define GDSS. Explain how it supports the group decision-making process.
What is the major purpose of the model base component in a DSS?
List and briefly describe the major components of a DSS.
Explain sensitivity analysis.
Give two definitions of DSSs. Compare DSS to management science.
What are structured (programmed) and unstructured problems? Give one example of each in the following three areas: finance, marketing, and personnel administration.
Explain the phases of intelligence, design, and choice.
Define models and list the major types used in DSSs.
Describe the manager’s major roles.
Explain why even an intelligent system can fail.
Fuzzy logic is frequently combined with expert systems and/or neural computing. Explain the logic of such integration.
Compare and contrast neural computing and conventional computing.
What is the difference between voice recognition and voice understanding?
A major difference between a conventional decision support system and an ES is that the former can explain a “how” question whereas the latter can also explain a “why” question. Discuss.
Discuss the advantages of Internet-based DSSs.
Discuss how GDSSs can negate the dysfunctions of face-to-face meetings (Chapter 4).
Relate the concept of knowledge subsystem to frontline decision support. What is the role of Web tools in such support?
American Can Company announced that it was interested in acquiring a company in the health maintenance organization (HMO) field. Two decisions were involved in this act: (1) the decision to acquire an HMO, and (2) the decision of which one to acquire.How can a DSS, ES or ESS be used in such
How is the term model used in this chapter? What are the strengths and weaknesses of modeling?
Your company is considering opening a branch in China. List several typical activities in each phase of the decision (intelligence, design, choice, and implementation).
What could be the biggest advantages of a mathematical model that supports a major investment decision?
Debate: Prepare a table showing all the arguments you can think of that justify the position that computers cannot think. Then, prepare arguments that show the opposite.
Review the opening case and answer these questions:a. Why do airlines need optimization systems for crew scheduling?b. What role can experts’ knowledge play in this case?c. What are the similarities between the systems in Singapore and Malaysia?
Table 12.6 provides a list of ten categories of ES. Compile a list of ten examples from the various functional areas in an organization (accounting, finance, production, marketing, human resources, and so on) that will show functional applications as they are related to the 10 categories.
Sofmic (fictitious name) is a large software vendor.About twice a year, Sofmic acquires a small specialized software company. Recently, a decision was made to look for a software company in the area of data mining. Currently, there are about 15 companies that would gladly cooperate as candidates
Investigate the use of NLP and voice recognition techniques that enable consumers to get information from the Web, conduct transactions, and interact with others, all by voice, through regular and cell telephones. Investigate articles and vendors of voice portals and find the state of the art.
Each group member composes a list of mundane tasks he or she would like an intelligent software agent to prepare. The group will then meet and compare and draw some conclusions.
Find recent application(s) of intelligent systems in an organization. Assign each group member to a major functional area. Then, using a literature search, material from vendors, or industry contacts, each member should find two or three recent applications (within the last six months) of
Prepare a report regarding DSSs and the Web. As a start go to dssresources.com. (Take the DSS tour.) Each group represents one vendor such as microstrategy.com, sas.com, and cai.com. Each group should prepare a report that aims to convince a company why its DSS Web tools are the best.
Development of an organizational DSS is proposed for your university. As a group, identify the management structure of the university and the major existing information systems. Then, identify and interview several potential users of the system. In the interview, you should check the need for such
Enter del.gov/eLaws/ and exsps.com and identify public systems oriented advisory systems. Summarize in a report.
Visit spss.com and accure.com and identify their Internet analytic solutions. Compare and comment. Relate your findings to business performance measurement.
Visit sas.com/pub/neural/FAZ.html/. Identify links to real-world applications of neural computing in finance, manufacturing, health care, and transportation.Then visit hnc.com. Prepare a report on current applications.
At MIT (media.mit.edu) there is a considerable amount of interest in intelligent agents. Find the latest activities regarding IA. (Look at research and projects.)
Enter the Web site of Carnegie Mellon University(cs.cmu.edu) and identify current activities on the Land Vehicle. Send an e-mail to ascertain when the vehicle will be on the market.
Prepare a report on the use of ES in help desks. Collect information from ginesys.com, exsys.com, ilog.com, and pcai.com/pcai.
Enter solver.com, ncr.com, hyperion.com, and ptc.com. Identify their frontline system initiatives.
Find ten case studies about DSSs. (Try microstrategy.com, sas.com, and findarticles.com) Analyze for DSS characteristics.
Enter asymetrix.com. Learn about their decision support and performance management tool suite (Toolbook Assistant). Explain how the software can increase competitive advantage.
Search the Internet for the major DSSs and business intelligence vendors. How many of them market a Web-based system? (Try businessobjects.com, brio.com, cognos.com)
Several DSS vendors provide free demos on the Internet.Identify a demo, view it, and report on its major capabilities. (Try microstrategy.com, sas.com, brio.com, and crystaldecision.com. You may need to register at some sites.)
Find DSS-related newsgroups. Post a message regarding a DSS issue that is of concern to you. Gather several replies and prepare a report.
Enter the site of microstrategy.com and identify its major DSS products. Find success stories of customers using these products.
Identify sensitivity analysis in this case.
In what steps of the process can simulation be used, and for what?
Given the environment described in the case, which of the DSS generic characteristics described in this chapter are likely to be useful, and how?
Enter NS.nl and find information about NS’s business partners and the system. (English information is available on some pages.)
What kinds of DSSs were used?
Why were management science optimizations by themselves not sufficient in this case?
Can a system be replicated for similar use in a nonairport environment? Give an example and discuss. Gate assignment, the responsibility of gate controllers and their assistants, is a complex and demanding task at any airport. At O’Hare Airport in Chicago, for example, two gate controllers
What are the major benefits of the ES compared to the manual system? (Prepare a detailed list.) Gate assignment, the responsibility of gate controllers and their assistants, is a complex and demanding task at any airport. At O’Hare Airport in Chicago, for example, two gate controllers typically
Why is the system considered a real-time ES? Gate assignment, the responsibility of gate controllers and their assistants, is a complex and demanding task at any airport. At O’Hare Airport in Chicago, for example, two gate controllers typically plan berthing for about 500 flights a day at about
Why is the gate assignment task so complex? Gate assignment, the responsibility of gate controllers and their assistants, is a complex and demanding task at any airport. At O’Hare Airport in Chicago, for example, two gate controllers typically plan berthing for about 500 flights a day at about 50
DSS implementation failures can be costly, both in terms of money invested and bad implementations that lead to bad decisions. What are some critical success factors for successful implementation of decision support systems for small as well as large organizations? In your recommendation, consider
Since the employees of The Wireless Café are quite mobile within the diner, without desks or workstations, they need to have mobile (and possibly wireless) PDA’s.What would you recommend Jeremy and Barbara buy for their managers to help them in their on-the-job decision making?
Describe the interpersonal, informational, and decisional roles of the three shift managers at The Wireless Café (Jeremy, Larry, and Arun). How can decision support systems help them in each of these roles?
Enter megapuker.com, Read “Data Mining 101,” “Text Analyst,” and “WebAnalyst.” Compare the two products.(Look at case studies.)
Enter ibm.com/software and find their data mining products, such as DB2 Intelligent Miner. Prepare a list of products and their capabilities.
Enter infoscan.com. Find all the services related to dynamic warehouse and explain what it does.
Enter websurvey.com, clearlearning.com, and tucows.com/webforms, and prepare a report about data collection via the Web.
Visit the sites of some GIS vendors (such as mapinfo.com, esri.com, autodesk.com or bently.com). Join a newsgroup and discuss new applications in marketing, banking, and transportation. Download a demo. What are some of the most important capabilities and new applications?
Survey some GIS resources such as geo.ed.ac.uk/home/hiswww.html and prenhall.com/stratgis/sites.html. Identify GIS resources related to your industry, and prepare a report on some recent developments or applications.See http://nsdi.usgs.gov/nsdi/pages/what_is_ gis.html.
Enter visual mining.com and review the support they provide to business intelligence. Prepare a report.
Enter teradatauniversitynetwork.com. Prepare a summary on resources available there. Is it valuable to a student?
Enter microsoft.com/solutions/BI/customer/biwithinreach_ demo.asp and see how BI is supported by Microsoft’s tools. Write a report.
Explore a Web site for multimedia database applications.Visit such sites as leisureplan.com, illustra.com, or adb.fr. Review some of the demonstrations, and prepare a concluding report.
Access the Web site of the GartnerGroup (gartnergroup.com). Examine some of their research notes pertaining to marketing databases, data warehousing, and data management. Prepare a report regarding the state of the art.
Access the Web sites of one or two of the major data warehouse vendors, such as NCR or SAS; find how their products are related to the Web.
Access the Web sites of one or two of the major data management vendors, such as Oracle, Informix, and Sybase, and trace the capabilities of their latest products, including Web connections.
Conduct a survey on document management tools and applications by visiting dataware.com, documentum.com, and aiim.org/aim/publications.
In 1996, Lexis-Nexis, the online information service, was accused of permitting access to sensitive information on individuals. Using data mining, it is possible not only to capture information that has been buried in distant courthouses, but also to manipulate and crossindex it. This can benefit
Companies invest billions of dollars to support database marketing. The information systems departments’(ISD) activities that have supported accounting and finance in the past are shifting to marketing. According to Tucker (1997), some people think that the ISD should report to marketing. Do you
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