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Human Relations Interpersonal Job Oriented Skills 12th Edition Andrew DuBrin - Solutions
What is your opinion on the importance of face-to-face communication in the business world of today? For example, with all the new communication technology tools, is it still important to have face-to-face meetings and sales representatives calling on customers?
Interview a person whom you perceive to have a successful career. Ask that person to describe how he or she developed high self-esteem. Be prepared to discuss your findings in class.
What is it about success in public speaking that tends to boost the self-confidence of the public speaker?
Many pharmaceutical firms actively recruit cheerleaders as sales representatives to call on doctors to recommend their brand of prescription drugs. The firms in question say that cheerleaders make good sales reps because they are so self-confident. What is your opinion on this controversial issue?
In what way does your program of studies contribute to building your self-esteem and self-confidence?
What positive self-talk can you use after you have failed on a major assignment?
Why is self-confidence considered to be so important for being an effective leader?
The criticism is often heard that the American emphasis on building the self-esteem of children has resulted in a generation of young adults who expect to be strongly praised by their bosses, no matter what they accomplish. What is your opinion of this criticism?
Why are people with high self-esteem to the point of being a narcissist often disliked by many other people?
A study by economists indicated that workers with higher levels of self-esteem tended to be more productive. What would be an explanation for this finding?
Why does holding an important job contribute to a person’s self-esteem?
Which aspect of personality, cognitive ability, or values would best help explain why so many actors, actresses, sports figures, politicans, and business executives damage their careers through such means as drunk driving, shoplifiting, sexual harassment, or physically assaulting others?
How could you use the concept of multiple intelligences to raise the self-esteem of people who did not consider themselves to be very smart?
Which of the seven components of traditional intelligence represents your best mental aptitude? What is your evidence?
Imagine yourself going about your job in your field, or intended field. Give an example of how you might use the five primary senses of touch, sight, sound, smell, and taste to gather information.
Identify two business occupations for which a high propensity for risk taking and thrill seeking would be an asset. Also, identify two business occupations for which risk taking and thrill seeking might be a liability.
Identify three job situations (or entire jobs) in which being pessimistic might be an asset.
Identify three job situations (or entire jobs) in which being optimistic might be an asset.
Suppose you found out from a reliable source that a coworker of yours is a high self-monitor. What precautions(if any) would you take in dealing with that person?
Provide an example of how you have successfully taken into account individual differences in dealing with people. In what way did your approach make a difference in the outcome of the interaction with that person?
How might interpersonal skills contribute to Betty Lou attaining her goals?
What suggestions can you offer Betty Lou to improve her goal statement?
If you were Garth, what would you tell Betty Lou about her goals without hurting her feelings?
What would you recommend that Tyler do to obtain feedback on his needs for development?
To what extent do you think Isabella and Noah were being rude toward Tyler?
What developmental needs does Tyler appear to have?
Give an example of how a small-business owner needs good interpersonal skills to survive.
Based on what you have learned so far in this book, and your own intuition, how would you respond to the statement, “You can’t learn how to get along with people from reading a book”?
A statement frequently made in business is, “If you are obnoxious, you need to be very talented to succeed.”How does this conclusion relate to the learning of interpersonal skills?
How could doing a thorough job on Self-Assessment Quiz 1-1 have a major impact on a person’s career?
How does a person know whether or not the feedback he or she receives from another person is accurate?
Why are interpersonal skills very important for job seekers when there is a shortage of good jobs open in their field?
Identify a developmental need related to interpersonal relations of the current president of the United States.How did you reach this conclusion about the president?
In your opinion, do supervisors of entry-level workers rely more on soft skills or hard skills to accomplish their work?
Your friend says, “I’m such a great techie that I don’t have to worry about interpersonal skills.” What advice do you have for your techie friend?
Identify a handful of career-enhancing strategies and tactics you intend to use.
Acquire new insights into conducting a job search, including writing an impressive cover letter, preparing a résumé, and being interviewed.
Pinpoint potential time wasters that drain your productivity.
Identify work habits and skills that will enhance your productivity.
Identify attitudes and values that will enhance your productivity.
Reduce any tendencies you might have toward procrastination.
Manage your own stress effectively.
Describe personality factors and job factors that contribute to stress.
Explain many of the symptoms and consequences of stress, including burnout.
Use a systematic method for making ethical decisions and behaving ethically.
Identify job situations that often present ethical dilemmas.
Describe why being ethical is not easy.
Recognize the importance of ethical behavior for establishing good interpersonal relationships in organizations.
Have a plan to manage customer dissatisfaction effectively..
Create bonds with present or future customers.
Enhance your ability to satisfy customers by using general principles of customer satisfaction.
Avoid committing political blunders.
Implement political techniques for building relationships with coworkers and other work associates.
Implement political techniques for building relationships with managers and other key people.
Manage effectively the impression you give, including developing an awareness of the rules of business etiquette.
Explain the importance of political skill and other human relations skills for becoming skilled at using positive political tactics.
Helping difficult people on the job.
Acquire beginning skills in coaching and training.
Specify the behaviors and skills helpful for being a mentor and role model.
Understand how being a nurturing, positive person can influence the development of coworkers.
Identify effective techniques for self-motivation.
Diagnose situations to analyze the strength of motivation present.
Apply expectancy theory as a comprehensive way of motivating others.
Make effective use of recognition to motivate others.
Make effective use of positive reinforcement to motivate people in many situations.
Motivate people by responding to their self-interests.
Understand how work engagement is related to motivation and commitment.
Understand how you can develop your leadership potential.
Develop your team leadership skills.
Develop several attitudes and behaviors that will help you appear charismatic.
Identify key leadership traits for personal development.
Understand how to combat sexual harassment in the workplace.
Acquire effective techniques for resolving conflict and negotiating.
Identify the five styles of handling conflict.
Recognize your typical method of resolving conflict.
Specify why so much interpersonal conflict exists in organizations.
Improve your cross-cultural relations.
Overcome many cross-cultural communication barriers.
Understand cultural differences.
Recognize who fits under the diversity umbrella.
Explain how national culture and organizational culture might influence the acceptance of group decision making.
Pinpoint several suggestions for being an effective meeting participant.
Understand how to increase the efficiency of group problem solving through e-mail and collaborative software.
Use the nominal group technique effectively.
Use brainstorming effectively.
Use the general approach to problem-solving groups.
Understand the difference between rational and political decision making.
Apply task-related tactics for effective team play.
Apply interpersonal-related tactics for effective team play.
Identify various team member roles.
Understand the advantages and disadvantages of teams.
Explain the difference between a traditional team and a virtual team.
Describe interpersonal skills related to working with small audiences with respect to digital devices.
Describe interpersonal skills related to social networking.
Describe interpersonal skills related to one-on-one interactions in the digital world.
Enhance your listening skills.
Understand barriers to communication, including gender differences, and know how to overcome them.
Understand nonverbal communication and improve your nonverbal communication skills.
Explain the relationship-building aspect of interpersonal communication.
Explain the basic steps in the communication process.
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