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organizational behavior science
Organizational Behavior Bridging Science And Practice Version 4 0 4th Edition Talya Bauer, Berrin Erdogan - Solutions
Identify examples of the punctuated equilibrium model.
Learn the stages of group development.
Understand the difference between informal and formal groups.
How would you describe the nuances between the terms,“employees” and “team members?” Do you think this type of vocabulary matters to members of an organization?
In what ways do you think Daniel Lubetsky’s childhood experiences might impact his current leadership style? What effect do you think this has on his teams?
One key aspect of Kind’s culture is constructive feedback, regardless of employee seniority. What are some of the positive outcomes of this type of culture? What are some potential difculties?
How do you think values such as honesty, empathy, and shared ownership impact the way teams work together?What other values have you experienced that contribute to effective teamwork?
Kind’s mission is to “make the world a little kinder, one snack at a time.” How does the organization demonstrate this mission in the way it treats its employees?
Understand connections between groups and teams at work and ethics, technology, and cross-cultural management.
Understand how to design effective teams.
Compare and contrast different types of teams.
Understand the difference between groups and teams.
Recognize and understand group dynamics and development.
Does your decision differ for mass layoffs versus ring for cause? What is an appropriate method of communicating the news for different types of employee separations?
What are some conditions that could justify ring someone via a text message or an email?
Do you feel that these impersonal methods are the “right way” to communicate this information?
What is the rationale for conducting mass layoffs through electronic communication or other, impersonal methods?Do you see any advantages?
Based on reading this case and your general experience with similar tools, what advice would you give to an employee who will start working in a company using Slack?
What are the implications of Slack and similar communication tools in affecting the sense of belonging that employees experience in the workplace?
What type of communication barriers exist when workplace communication takes place over Slack and similar sources?
What types of messages do you believe are appropriate to communicate via Slack? For what type of communication is this tool less useful?
If you were to create a social media policy including Slack, what types of rules would you include and why?
What advice would you give to someone who will be managing a new division of a company in another culture in terms of communication?
Some companies have internal social networking pages where employees can mingle and share ideas and information. How do you think this practice affects workplace relationships, the effectiveness of workplace communications, and the ability to coordinate work?
What experiences have you had with cross-cultural communications? Please share at least one experience when this has gone well and one when it has not gone well.
How can you assess if you are engaging in ethical communications?
Consider the role of national culture on communication.
Consider the role of technology for communication.
Consider the role of ethics in communication.
What are the three biggest advantages and disadvantages you see regarding technology and communications?
How could you use your knowledge of communication richness to be more effective in your own communications?
If the meaning behind verbal communication is only 7%words, what does this imply for written communication?
In your experience, how is silence used in communication?
How aware are you of your own body language? Has your body language ever gotten you in trouble while communicating with someone?
Recognize different communication directions within organizations.
Understand how communication channels affect communication.
Understand different types of communication.
Do you use jargon at work or in your classes? If so, do you think it helps or hampers communication? Why or why not?
Give an example of selective perception.
When you see a memo or email full of typos, poor grammar, or incomplete sentences, how do you react? Does it affect your perception of the sender? Why or why not?
Please share an example of how lack of source familiarity has affected you.
Most individuals are poor listeners. Do you agree or disagree with this statement? Please support your position.
Learn strategies to become a more effective listener.
Understand what active listening is.
Understand the role poor listening plays in communication problems.
Understand different ways that the communication process can be sidetracked.
Give an example of noise during the communication process.
Explain how miscommunication might be related to an accident at work.
Where have you seen the communication process break down at work? At school? At home?
If you were a senior executive at a large multinational group, such as IKEA, what communication styles would you leverage to ensure your company’s success? Explain.
Open and clear communication is a high priority for IKEA and feedback from employees of all levels is encouraged.How would you feel about working at an organization like this? Would you feel comfortable speaking your mind?
What are some ways in which internal organizational communication might impact external marketing and vice versa? Do you see this being the case with IKEA?
How might a policy of transparency with consumers positively impact an organization? Are there any potential downsides to this approach?
Does it surprise you that IKEA has been successful in so many countries? Do you think its standardized communication has contributed to its success? Why or why not?
Understand connections between communication at work and ethics, technology, and cross-cultural management.
Understand the role listening plays in communication.
Understand and learn to overcome barriers to effective communication.
Compare and contrast different communication channels.
Compare and contrast different types of communication.
Understand the communication process.
How could your group help one another with time management?
What steps could you take to improve your time management?
What works well for you in terms of time management?
How much of your “work” time is being spent on things that are directly related to doing well in your work or at school?
What trends in your time management style did you notice?
True or false: I don’t have to organize my ofce since I always know where things are.
True or false: Multitasking helps me be more effective at work.
True or false: I don’t like to take vacations because making up the work is always too stressful.
True or false: I do my “heavy thinking” at the end of the day when things have calmed down.
True or false: I create a “to do” list at the start of every day.
True or false: I check my emails as soon as they arrive.
True or false: I answer the phone when it rings regardless of what I am doing.
True or false: I don’t take breaks because they waste time.
True or false: I do what my boss asks me to do immediately.
True or false: I sort my mail when it comes in, open it, place it in a folder, and deal with it when I am ready to.
Would you change your answer if, instead of working at a paper supply company, you worked as a nurse or as a construction worker?
What are the implications of each course of action?
Should you admit you smelled alcohol on Darlene’s breath last week? Why or why not?
What can NASA do to support the astronauts effectively?Can you think of other methods they might employ that are not mentioned in the case?
What do you think are the characteristics of someone who would cope with this job well?
Do you think the tools mentioned in this case would be helpful to other types of teams? Why or why not?
If you were a NASA behavioral scientist, what would you want to study to help future astronauts deal with stress, emotions, and potential conict?
Being an astronaut is an extreme job. What other occupations might have similar extreme challenges?
Why do you think some countries have so much vacation time compared to others? In your opinion, is this a problem or not? Why?
Overall, do you think that technology helps or hurts employees manage stress and their emotions at work?Why
Explain a time when you have seen emotions help someone to be more or less ethical than they might have otherwise been.
Consider the role of national culture on stress and emotions.
Consider the role of technology for stress and emotions.
Consider the role of emotion for ethics.
How important do you think emotional intelligence is at work? Why?
Research shows that acting “happy” when you are not can be exhausting. Why do you think that is? Have you ever felt that way? What can you do to lessen these feelings?
What is the worst job you have ever had (or class project if you haven’t worked)? Did the job require emotional labor?If so, how did you deal with it?
Learn what emotional intelligence is.
Learn what emotional labor is and how it affects individuals.
Understand the inuence of emotions on attitudes and behaviors at work.
Understand Affective Events Theory.
What do you do, if anything, to try to change how you are feeling? How effective are your strategies?
Share an example of either positive or negative emotional contagion. How did it start and stop?
What are factors that affect your emotions?
Which types of emotions are most socially accepted in the workplace? Why do you think this is?
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