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organizational behavior science
Organizational Behavior A Practical Problem Solving Approach 1st Edition Angelo Kinicki, Mel Fugate - Solutions
What do you think would be the greatest challenge to being promoted and having to manage your peers?
What two specific things can you do to increase your expert power? Two things to increase your referent power?
Which of the five bases do you have the least of? What are the implications for you at school, at work, and socially?
Describe how this form of power helps you at school, at work, and socially.
Which of the five bases of power do you use the most?
How would you implement your preferred solution?Describe in detail.
What alternative solutions to the problem at hand can you identify? What is your recommended solution?Explain why you selected this alternative.
What concepts or theories discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Use the Integrative Framework for Understanding and Applying OB to help identify the outcomes that are important in this case.
How do I decide to decide?
It’s hard to be rational. What are the biases that get in the way?
How can people integrate rational and nonrational models of decision making?
Based on your results and Table 11.4, what would you do to increase the level of creativity in this organization?
How might you increase the level of minority dissent and participation in this group? Consider the ideas in Table 11.2.
Are you happy with these results?
Do you agree with your results? Explain.
Based on your answer, and your knowledge of judgmental heuristics, what could you have done differently to avoid the bad decision?
Now consider which of the eight decision-making biases may have influenced your decision.
Think of a bad decision you made in the last 6 to 12 months.
Develop a plan to further develop your self-assessment strengths on the basis of the recommendations in Table 11.1 for increasing your intuitive awareness.
For those recommendations in Table 11.1 that you think might be your weaknesses, consider whether results from the intuition Self-Assessment can help you to turn the weaknesses to strengths.
Examine the recommendations in Table 11.1 and evaluate each one as either a strength of yours—something you do—or a weakness—something you tend not to do.
What are your two lowest items that detract from your intuition? When do they get in the way of your making intuitive decisions?
What are the two highest items driving your intuition? When do you tend to use these characteristics?
What is your level of intuitiveness? Do you agree with this assessment?
What could Albanese have done differently?
What constraints of internal and external resources—directly identified or implied—acted as boundaries to the decisions made?
How does bounded rationality explain what happened in this example?
Now that you have heard how others handled the conflict, what do you think is the optimum way to handle this situation?
What can be done to reduce the conflict?
What are the causes of the conflict between Melissa and Larry?
Outline your plan for solving the problem in this case.
Use any past OB knowledge or experience to generate recommendations.
Review the material in the chapter that most pertains to your proposed solution and look for practical recommendations.
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
What can I do to prevent, reduce, or even overcome conflicts?
How can understanding a modern perspective of conflict make me more effective at school, work, and home?
After implementing your plan, reflect on the outcome. Which of the above tips were most helpful?
What do you anticipate the benefits will be for the situation you chose?
Based on these pros and cons, would you or would you not use ADR?
What disadvantages do you see?
Describe at least three benefits of ADR that you see.
Explain which style would have been most appropriate and why?
Then describe how the conflict was handled. Which style best describes how you handled the conflict? Was it the appropriate style?
Think of a conflict in your own life.
Explain which style you think would have been best for that particular conflict?
To what extent do your most commonly experienced match those you most commonly engage in?
Which three example items do you most commonly experience?
What is your reaction?
Identify a group at school or work of which you are a member. It helps if the one you choose has to deal with opposing views and make decisions. Complete SelfAssessment 10.2 focusing on this group.
Regardless of your answer to question 2, explain how one or more of the above recommendations could have been applied to reduce, eliminate, or even prevent the conflict described in question 1.
Then describe how the conflict was handled. Was the conflict resolved?
Think of an example of intergroup conflict in your own life. Your example should include a description of a group, team, or department of which you either are or were a member, as well as the nature (task or relationship) of the conflict.
Identify and focus on the upside (suggestion 6), as it will help motivate you to follow the other suggestions and prevent you from getting discouraged.
If the situation involves a team or a group of people, then describe how you might use this as an opportunity for team-building (suggestion 5).
Then describe how you could apply suggestions 2–4 in the Example above.
Think of a conflict, or a situation that is strained, one that you either haven’t addressed or have purposefully avoided.
Are there any other options that you would recommend for a positive approach to conflict?
Describe the worst conflict you’ve personally been involved in. How well do you think these tips would have worked?
Describe the worst conflict you’ve witnessed but didn’t have a part in. How well do you think the above tips would have worked?
Now, using Table 10.1, think of personal examples for each of the situations that commonly produce conflict.
Determine which characteristics of conflict escalation were evident.
Identify an important conflict that you’ve experienced at school, at work, or in your personal life.
Outline your plan for solving the problem in this case.
Use any past OB knowledge or experience to generate recommendations.
Review the material in the chapter that most pertains to your proposed solution and look for practical recommendations.
What concepts or theories discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Use the Integrative Framework of OB to help identify the outcomes that are important in this case.
How can I increase my effectiveness using skills related to presenting, crucial conversations, and managing up?
Do I need to alter how I communicate based on the gender and age of my audience?
What are the key aspects of interpersonal communication that can help me improve my communication competence?
How can knowledge about the basic communication process help me communicate more effectively?
Can you think of somebody you could use this approach on? Describe.
How could this approach be improved (are any steps or details missing)?
How well do you think this could work for you?
Schedule and have the crucial conversation. Then review how it went using STATE to see how well you did and the benefits.
Use STATE to guide your planning.
Think of somebody with whom you need or want to have a crucial conversation.
What gaps do you notice, based on your experiences and what you’ve studied in this chapter?
What are two benefits you see in Coke’s policy?
Ultimately, how will the organization as a whole and employees as individuals engage in social media?
What mechanisms are in place to respond to potential risks, should they occur?
Are there sufficient resources to appropriately implement and maintain social media?
Who is ultimately responsible and accountable for the social media strategy?
Who are the relevant stakeholders affected by social media?
In what ways could social media help support or implement the organization’s business strategy?
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