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organizational behavior science
Organizational Behavior A Practical Problem Solving Approach 1st Edition Angelo Kinicki, Mel Fugate - Solutions
For what strategic goals or purposes could social media be used?
What are the organizational benefits and risks of using or not using social media?
Describe two things that could be done to improve the organization’s readiness in this area.
Which dimension is the lowest?
What are the implications for the organization and how it interacts with stakeholders other than employees/members?
What are the implications for the employees/members?
Which of the three dimensions has the highest score?
Now, think of a service that you use and that you also believe would benefit from crowdsourcing. To clarify, this does not simply mean soliciting your opinions or satisfaction. Crowdsourcing instead is the practice of involving stakeholders (e.g., customers or even competitors) in solving problems.
Describe at least two ways you crowdsource and the sites you use.
Again referring to Tables 9.2 and 9.3, identify three things you could have done differently to facilitate nondefensive communication.
Referring to Tables 9.2 and 9.3, where were the potential causes of the defensive communication pattern?
Think of an interaction you had with someone that resulted in defensiveness from either the sender or receiver.
Identify three things you can do to improve your listening skills.
Based on your results, how would you classify your style?
Why would employees be more motivated when their managers or senior executives listen to them?
How might you improve on your weaknesses?
How might you use your strengths more effectively in your role as a student?
What are your top three strengths and your three biggest weaknesses—use the items’ scores to determine strengths and weaknesses.
Based on your answers to the above two questions, what would you do differently?
Based on what has been presented so far on various communication media, did you choose the most appropriate medium? Explain.
Based on the process model of communication shown in Figure 9.1, what went wrong?
Was there any evidence of social loafing? Explain.
Referring to Table 8.2 in this chapter, what task roles were performed? By whom?
What, if anything, should have been done differently?
Outline your plan for solving the problem in this case.
Use any past OB knowledge or experience to generate recommendations.
Review the material in the chapter that most pertains to your proposed solution and look for practical recommendations.
What concepts or tools discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Identify the outcomes that are important in this case.
What are the characteristics of effective team players and team building, and how does this knowledge improve my performance in various types of teams?
What would you be inclined to do to assure the team works effectively (and safely)?
What team challenges do you think would be most problematic for you?
What team challenges do you think would be most enjoyable for you?
Given your inclination (score on the assessment) to trust others, describe three implications for your work in group assignments and project teams at school.
If you trust this person to a high degree, how hard was it to build that trust? Explain.
Describe an instance when competence trust was violated, by you or somebody else. What was the result? (Hint: Group assignments in school often provide examples.)
Think of an instance where you demonstrated communication trust by telling somebody something that was difficult, maybe even costly to you, but you did so to preserve communication trust. Now think of a time when somebody violated this type of trust with you. What were your reactions?
Describe a person with whom you have a high level of contractual trust, then a person with whom you have a low level. What are the implications for your relationship?
Assume you’re a founder and CEO of a company. Argue both for and against using self-managed teams.
These organizations make self-managed teams look simple. If this is true, then why do you think more organizations don’t use them?
Describe what you can do in a future group assignment in school to avoid or reduce social loafing. Be specific
Describe, in detail, two things you could have done to prevent this from happening.
Given what you just learned, what do you think was the cause of her/him to free-ride or loaf?
Think of a group or team situation in which one of the members was “loafing.”
Describe the pros and cons of using this tool to do peer evaluations for team assignments in school.
Which competency do you feel is most often the one lacking by low performers in the teams on which you’re a member?
Which is your lowest? Describe two things you can do to further develop and display this competency.
Do these scores match your own impressions of your teamwork competencies?
Which competencies are your strongest (i.e., have the highest average scores)?
Explain why you would or would not want to be a manager for Kevin Ryan.
What are the potential shortcomings?
What are the benefits to Kevin Ryan’s approach to team building?
Describe how at least three task roles are fulfilled. Explain how the roles are fulfilled using examples of specific people and behaviors.
Think of a (formal or informal) group of which you’re a member.
Given your least preferred role (the one with the lowest score), describe how this has been problematic for you and one of your teams. Explain two ways you could improve your performance and that of your team by working on this deficiency.
Given your preferred role (the one with the highest score), describe how you could be most effective in group assignments? What challenges might your preferred role cause for you? For your group?
Does your preferred role match your perceptions? Justify your answer using examples of your behavior.
How might you use this technique in a more immediate way. In other words, which of the ABCDEs would be most important to use when negative thinking starts to dominate your thinking?Explain.
Did the exercise help you to reframe negative beliefs into positive ones? Provide examples.
What are your reactions to this exercise?
Despite your compelling argument in question 2, management decides to go ahead and use the technology. However, it is willing to negotiate the boundaries. Describe the boundaries you and other employees are comfortable with.
Consider you are the employee representative on the executive board of the same company in the first question. You learn that management plans to use this technology, but employees are against it. Make your case to the board. On what grounds do you object?
Assume you’re the owner of a company and you choose to use this technology. Justify your decision and describe how you will explain it to your employees.
What concepts or tools discussed in this chapter are most relevant for solving the key problem in this case?
Do you need to consider any processes? Which ones?
What environmental characteristics are most important to consider?
What person factors are most relevant?
Based on considering the above two questions, what is the most important problem in this case?
Which of these outcomes are not being achieved in the case?
Identify the outcomes that are important in this case.
How can managers create an organizational climate that fosters Positive OB?
How can my inner HERO benefit me at work and in my career?
What is the role of positive emotions in POB, and how can they make me more effective at school, at work, and in other arenas of life?
How does understanding Positive OB benefit me?
What are notable examples you’ve seen at school or work to help people flourish?
How does investing in academic certifications and management development contribute to flourishing among McDonald’s employees?
If you worked on the Problem-Solving Application Case at the end of Chapter 6, you saw McDonald’s in a less favorable light, at least for customer service in the United States. How could a company have a problem with customer service and still be a great place to work?
What can you do to incorporate your strengths into your school, work, and leisure activities?
Which of your strengths are you using on a daily basis?
What are your weaknesses (i.e., the components with the lowest scores)?
What are your highest strengths?
In the Integrative Framework identify a process at all three levels—individual, group, and organizational—that PsyCap is likely to influence.
Which is the highest? Lowest? Complete the PsyCap development protocol described above and be sure to utilize your highest/strongest component and pay extra attention to the development of the lowest/weakest.
To increase the level of hope for achieving your goal, think of a plan B or alternative to your first plan. These steps should make you more hopeful of having a positive influence.
Formulate a plan of action to achieve this goal.
Now describe a specific goal you’d like to achieve.
Think of a situation at school, work, or home that you’d like to positively influence.
Do you have the type of willpower needed to start and grow a business? Explain.
Why do you think the Jacobs brothers did not give up after only having $78 in the bank after five years of running their business?
Did the Jacobs brothers display hope? How so?
Why is hope so important in starting and growing a business?
How can you remain mindful in one-on-one conversations?
What can you do in class to stay focused on what is being discussed?
What do you think was the cause of your lack of mindfulness? Was it due to attentional deficit or attentional hyperactivity?
Examine the techniques listed in the next section and determine which one might be best suited for your needs. Start using the technique on a daily basis.
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