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pmp® exam practice test and study guide

PMP Exam Prep 8th Edition Rita Mulcahy - Solutions

A project manager analyzed the quality of risk data and asked various stakeholders to determine the probability and impact of a number of risks. He is about to move to the next process of risk management. Based on this information, what has the project manager forgotten to do?A. Evaluate trends in
A project manager has just finished the risk response plan for a US $387,000 engineering project. Which of the following should he probably do NEXT? A. Determine the overall risk rating of the project. B. Begin to analyze the risks that show up in the project drawings. C. Add work packages to the
During which risk management process is a determination to transfer a risk made? A. Identify Risks B. Perform Quantitative Risk Analysis C. Plan Risk Responses D. Control Risks
Workarounds are determined during which risk management process? A. Identify Risks B. Perform Quantitative Risk Analysis C. Plan Risk Responses D. Control Risks
Outputs of the Plan Risk Responses process include: A. Residual risks, fallback plans, and contingency reserves. B. Risk triggers, contracts, and a risk list. C. Secondary risks, process updates, and risk owners. D. Contingency plans, project management plan updates, and sensitivity analysis.
You are finding it difficult to evaluate the exact cost impact of risks. You should evaluate on a(n): A. Quantitative basis. B. Numerical basis. C. Qualitative basis. D. Econometric basis.
Purchasing insurance is BEST considered an example of risk: A. Mitigation. B. Transfer. C. Acceptance. D. Avoidance.
All of the following are common results of risk management EXCEPT: A. Contract terms and conditions are created. B. The project management plan is changed. C. The communications management plan is changed. D. The project charter is changed.
Risk tolerances are determined in order to help: A. The team rank the project risks. B. The project manager estimate the project. C. The team schedule the project. D. Management know how other managers will act on the project.
All of the following are ALWAYS inputs to the risk management process EXCEPT: A. Historical information. B. Lessons learned. C. Work breakdown structure. D. Project status reports.
What should be done with risks on the watch list? A. Document them for historical use on other projects. B. Document them and revisit during project monitoring and controlling. C. Document them and set them aside because they are already covered in your contingency plans. D. Document them and give
Most of the risks will be identified during which risk management processes? A. Perform Quantitative Risk Analysis and Identify Risks B. Identify Risks and Control Risks C. Perform Qualitative Risk Analysis and Control Risks D. Identify Risks and Perform Qualitative Risk Analysis
If a risk event has a 90 percent chance of occurring, and the consequences will be US $10,000, what does US $9,000 represent? A. Risk value B. Present value C. Expected monetary value D. Contingency budget
If a risk has a 20 percent chance of happening in a given month, and the project is expected to last five months, what is the probability that this risk event will occur during the fourth month of the project? A. Less than 1 percent B. 20 percent C. 60 percent D. 80 percent
Which of the following risk events is MOST likely to interfere with attaining a project's schedule objective? A. Delays in obtaining required approvals B. Substantial increases in the cost of purchased materials C. Contract disputes that generate claims for increased payments D. Slippage of the
Assuming that the ends of a range of estimates are +/- 3 sigma from the mean, which of the following range estimates involves the LEAST risk? A. 30 days, plus or minus 5 days B. 22 to 30 days C. Optimistic = 26 days, most likely = 30 days, pessimistic = 33 days D. Mean of 28 days
If a project has a 60 percent chance of a US $100,000 profit and a 40 percent chance of a US $100,000 loss, the expected monetary value (EMV) for the project is: A. $100,000 profit. B. $60,000 loss. C. $20,000 profit. D. $40,000 loss.
All of the following are factors in the assessment of project risk EXCEPT: A. Risk events. B. Risk probability. C. Amount at stake. D. Insurance premiums.
Which of the following aspects of leadership is MOST important for a project manager? A. Communication B. Team building C. Technical expertise D. Project control
If a project manager wants to report on the actual project results versus planned results, she should use a: A. Trend report. B. Forecasting report. C. Status report. D. Variance report.
The project manager is expecting a deliverable to be submitted by e-mail from a team member today. At the end of the day, the project manager contacts the team member to notify him that it has not been received. The team member apologizes and explains that he was not able to e-mail the deliverable,
A team member is visiting the manufacturing plant of one of the suppliers. Which of the following is the MOST important thing to be done in any telephone calls the project manager might make to the team member? A. Ask the team member to repeat back what the project manager says. B. Review the list
You have just been assigned as project manager for a large manufacturing project. This one-year project is about halfway done. It involves 5 different sellers and 20 members of your company on the project team. You want to quickly review where the project now stands. Which of the following reports
The project team meeting is not going well. Many attendees are talking at the same time, there are people who are not participating, and many topics are being discussed at random. Which of the following rules for effective meetings is NOT being adhered to? A. Demonstrate courtesy and consideration
A project manager has a project team consisting of people in four countries. The project is very important to the company, and the project manager is concerned about its success. The length of the project schedule is acceptable. What type of communication should he use? A. Informal verbal
Two people are arguing about what needs to be done to complete a work package. In addition to the words being spoken, if the project manager wants to know what is going on, she should pay MOST attention to: A. What is being said and when. B. What is being said, who is saying it, and the time of
Communication is key to the success of a project. As the project manager, you had three stakeholders with whom you needed to communicate. Therefore, you had six channels of communication. A new stakeholder has been added with whom you also need to communicate. How many communication channels do you
Changes to some project deliverables have been documented in the project management plan. These changes, and other project information, have been distributed according to the communications management plan. One stakeholder expressed surprise to the project manager upon hearing of a documented
A large, one-year telecommunications project is about halfway done when you take the place of the previous project manager. The project involves three different sellers and a project team of 30 people. You would like to see the project's communications requirements and what technology is being used
When a project manager is engaged in negotiations, nonverbal communication skills are of: A. Little importance. B. Major importance. C. Importance only when cost and schedule objectives are involved. D. Importance to ensure he wins the negotiation.
Formal written correspondence with the customer is required when: A. Defects are detected. B. The customer requests additional work not covered under contract. C. The project has a schedule slippage that includes changes to the critical path. D. The project has cost overruns.
Communications are often enhanced when the sender the receiver. A. Speaks up to B. Uses gestures when speaking to C. Speaks slowly to D. Shows concern for the perspective of
The MOST likely result of communication blockers is that: A. The project is delayed. B. The trust level is enhanced. C. Conflict occurs. D. Senior management is displeased.
Extensive use of A. Formal verbal B. Informal written C. Formal written D. Nonverbal communication is most likely to aid in solving complex problems.
A project manager has a problem with a team member's performance. What is BEST form of communication for addressing this problem? A. Formal written communication B. Formal verbal communication C. Informal written communication D. Informal verbal communication
There have been many work packages completed successfully on the project, and the sponsor has made some recommendations for improvements. The project is on schedule to meet an aggressive deadline when the successor activity to a critical path activity suffers a major setback. The activity has 14
A large project is underway when one of the team members reviews the project status report. He sees the project is currently running late. As he looks at the report further, he notices the delay will cause one of his activities to be scheduled during a time he will be out of the country and cannot
The project manager is looking at the project's resource needs and lessons learned from past projects. This information causes the project manager to be concerned about the ability to acquire enough resources for the project in six months. Which of the following would be the LEAST effective
During the first half of the project, five team members left for other projects without being replaced, two team members went on vacation without informing you, and other team members expressed uncertainty about the work they were to complete. In this situation, it is BEST if you create a for the
The management theory that states that people can direct their own efforts is: A. Theory Y. B. Herzberg's theory. C. Maslow's hierarchy. D. Theory X.
You just found out that a major subcontractor for your project consistently provides deliverables late. The subcontractor approaches you and asks you to continue accepting late deliverables in exchange for a decrease in project costs. This offer is an example of: A. Confronting. B. Compromise. C.
The project cost performance index (CPI) is 1.02, the benefit cost ratio is 1.7, and the latest round of performance reviews identified few needed adjustments. The project team was colocated in a new building when the project started. Everyone commented on how excited they were to have all new
A project manager had a complex problem to solve and facilitated a team decision about what needed to be done. A few months later, the problem resurfaced. What did the project manager MOST likely NOT do? A. Perform proper risk analysis B. Confirm the decision solved the problem C. Have the project
Project performance appraisals are different from team performance assessments in that project performance appraisals focus on: A. How an individual team member is performing on the project. B. An evaluation of the project team's effectiveness. C. A team-building effort. D. Reducing the staff
The project has been challenging to manage. Everyone has been on edge due to pressure to complete the project on time. Unfortunately, the tension has grown to the point where team meetings have become shouting matches and little work is accomplished during the meetings. One team member asks to be
The installation project has a CPI of 1.03 and an SPI of 1.0. There are 14 team members, and each team member had input into the final project management plan. The customer has accepted the three deliverables completed so far without complaint, and the responsibility assignment matrix has not
What theory proposes that employees' efforts will lead to effective performance and the employees will be rewarded for accomplishments? A. Conditional reinforcement B. Maslow's hierarchy C. McGregor's D. Expectancy
A project is in the middle of the executing effort when a stakeholder suggests a major new change. This change will cause the third major overhaul of the project. At the same time, the project manager discovers that a major work package was not completed because a team member's boss moved him to
A project manager is trying to settle a dispute between two team members. One says the systems should be integrated before testing, and the other maintains each system should be tested before integration. The project involves over 30 people, and 12 systems need to be integrated. The sponsor is
The project is just starting out and consists of people from 14 different departments. The project charter was signed by one person and contains over 30 major requirements that must be met on the project. The sponsor has informed the project manager that the SPI must be kept between 0.95 and 1.1. A
The new project is exciting to both the project manager and the team. This is the project manager's first assignment as project manager. The team feels they will be able to complete work that has never been tried before. There are 29 people contributing to the product description, and the team
A project has several teams. Team C has repeatedly missed deadlines in the past. This has caused team D to have to crash the critical path several times. As the team leader for team D, you should meet with: A. The leader of team C. B. The project manager. C. The project manager and management. D.
A team member is not performing well on the project because she is inexperienced in system development work. There is no one else available who is better qualified to do the work. What is the BEST solution for the project manager? A. Consult with the functional manager to determine project
You are a project manager leading a cross-functional project team in a weak matrix environment. None of your project team members report to you functionally and you do not have the ability to directly reward their performance. The project is difficult, involving tight date constraints and
During every project team meeting, the project manager asks each team member to describe the work he or she is doing, and the project manager assigns new activities to team members. The length of these meetings has increased because there are many different activities to assign. This could be
A project manager must publish a project schedule. Activities, start/end times, and resources are identified. What should the project manager do NEXT? A. Distribute the project schedule according to the communications management plan. B. Confirm the availability of the resources. C. Refine the
During project planning in a matrix organization, the project manager determines that additional human resources are needed. From whom would she request these resources? A. The PMO manager B. The functional manager C. The team D. The project sponsor
You have just been assigned as project manager for a large telecommunications project. This one- year project is about halfway done. The project team consists of 5 sellers and 20 of your company's employees. You want to understand who is responsible for doing what on the project. Where would you
What does a resource histogram show that a responsibility assignment matrix does not? A. Time B. Activities C. Interrelationships D. The person in charge of each activity
What conflict resolution technique is a project manager using when he says, "I cannot deal with this issue now!" A. Problem solving B. Forcing C. Withdrawal D. Compromising
The MOST common causes of conflict on a project are schedules, project priorities, and: A. Personality. B. Resources. C. Cost. D. Management.
Which of the following conflict resolution techniques will generate the MOST lasting solution? A. Forcing B. Smoothing C. Compromise D. Problem solving
The sponsor's role on a project is BEST described as: A. Helping to plan activities. B. Helping to prevent unnecessary changes to project objectives. C. Identifying unnecessary project constraints. D. Helping to develop the project management plan.
The halo effect refers to the tendency to: A. Promote from within. B. Hire the best. C. Move people into project management because they are good in their technical fields. D. Move people into project management because they have had project management training.
The highest point of Maslow's hierarchy of needs is: A. Physiological satisfaction. B. Attainment of survival. C. Need for association. D. Esteem.
All of the following are forms of power derived from the project manager's position EXCEPT: A. Formal. B. Reward. C. Penalty. D. Expert.
Work on a project is ongoing when the project manager overhears two workers arguing over what a set of instructions means. The project manager investigates and discovers that the instructions for the construction of the concrete footings currently being poured were poorly translated between the
Which of the following explains why quality is planned in and not inspected in? A. It reduces quality and is less expensive. B. It improves quality and is more expensive. C. It reduces quality and is more expensive. D. It improves quality and is less expensive.
As the project manager, you are preparing your quality management plan. You are looking for a tool that can demonstrate the relationship between events and their resulting effects. You want to use this tool to depict the events that cause a negative effect on quality. Which of the following is the
The project manager notices that project activities being completed by one department are all taking slightly longer than planned. To date, none of the activities in the work packages have been on the critical path, nor have they affected the critical chain planning that has occurred. The project
During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all concerned parties to analyze the situation. Which part of the quality management
At the end of a project, a project manager determines the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of the success of the project? A. The project was an unqualified success. B.
Design of experiments: A. Identifies which variables will have the most influence on a quality outcome. B. Identifies which variables will have the least influence on a quality outcome. C. Determines what a quality outcome is. D. Determines methods to be used for research and development.
A project manager has just taken over the project from another project manager during project executing. The previous project manager created a project budget, determined communications requirements, and went on to complete work packages. What should the new project manager do NEXT? A. Coordinate
The new software installation project is in progress. The project manager is working with the quality assurance department to improve stakeholders' confidence that the project will satisfy the quality standards. Which of the following MUST they have before they start this process? A. Quality
You are asked to select tools and techniques to implement a quality assurance program to supplement existing quality control activities. Which of the following would NOT be appropriate for this purpose? A. Quality audits B. Statistical sampling C. Pareto diagrams D. Focus groups
You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place when a senior manager informs you that he is worried the project will not meet the quality standards. What should you do in this situation? A. Assure
You are a project manager for a major information systems project. Someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, objects to the audit. You should explain to the team
The project team has created a plan for how they will implement the quality policy. It addresses the organizational structure, responsibilities, procedures, and other information about plans for quality. If this plan changes during the project, WHICH of the following plans will also change? A.
During a team meeting, the team adds a specific area of extra work to the project because they have determined it would benefit the customer. What is wrong in this situation? A. The team is gold plating. B. These efforts shouldn't be done in meetings. C. Nothing. This is how to meet and exceed
A project manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto railroad cars. The design allows for 2 percent spillage, amounting to over two tons of spilled rock per day. In which of the following does the project manager document quality
There are several executing activities underway on your project. You are beginning to get concerned about the accuracy of the progress reporting your team members are doing. How could you verify whether there is a problem? A. Quality audits B. Risk quantification reports C. Regression analysis D.
You are managing a project in a just in time environment. This will require more attention, because the amount of inventory in such an environment is generally: A. 45 percent. B. 10 percent. C. 12 percent. D. 0 percent.
A control chart shows seven data points in a row on one side of the mean. What should be done? A. Perform a design of experiments. B. Adjust the chart to reflect the new mean. C. Find an assignable cause. D. Nothing. This is the rule of seven and can be ignored.
All of the following result from quality audits EXCEPT: A. Determination of whether project activities comply with organizational policies. B. Improved processes to increase productivity. C. Creation of quality metrics. D. Confirmation of the implementation of approved change requests.
Standard deviation is a measure of how: A. Far the estimate is from the highest estimate. B. Far the measurement is from the mean. C. Correct the sample is. D. Much time remains in the project.
All of the following are examples of the cost of nonconformance EXCEPT: A. Rework. B. Quality training. C. Scrap. D. Warranty costs.
Testing the entire population would: A. Take too long. B. Provide more information than wanted. C. Be mutually exclusive. D. Show many defects.
A control chart helps the project manager: A. Focus on the most critical issues to improve quality. B. Focus on stimulating thinking. C. Explore a desired future outcome. D. Determine if a process is functioning within set limits.
Pareto diagrams help the project manager: A. Focus on the most critical issues to improve quality. B. Focus on stimulating thinking. C. Explore a desired future outcome. D. Determine if a process is out of control.
All the following are tools of Control Quality EXCEPT: A. Inspection. B. Cost of quality. C. Pareto diagram. D. Fishbone diagram.
Quality is: A. Meeting and exceeding the customer's expectations. B. Adding extras to make the customer happy. C. The degree to which the project meets requirements. D. Conformance to management's objectives.
A manager notices that a project manager is holding a meeting with some of the team and some stakeholders to discuss the quality of the project. The project schedule has been compressed, and the CPI is 1.1. They have worked hard on the project, the team has been rewarded according to the reward
A project has faced major difficulties in the quality of its deliverables. Management now states that quality is the most important project constraint. If another problem with quality were to occur, what would be the BEST thing for the project manager to do?A. Fix the problem as soon as possible.B.
Who is ultimately responsible for quality management on the project?A. The project engineer B. The project manager C. The quality manager D. The team member
To what does the following definition refer? "The point where the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality."A. Quality control analysis B. Marginal analysis C. Standard quality analysis D. Conformance analysis
When a product or service completely meets a customer's requirements:A. Quality is achieved.B. The cost of quality is high.C. The cost of quality is low.D. The customer pays the minimum price.
A project manager needs to analyze the project costs to find ways to decrease costs. It would be BEST if the project manager looks at: A. Variable costs and fixed costs. B. Fixed costs and indirect costs.. C. Direct costs and variable costs. D. Indirect costs and direct costs.
Cost risk means: A. There are risks that will cost the project money. B. The project is too risky from a cost perspective. C. There is a risk that project costs could go higher than planned. D. There is a risk that the cost of the project will be lower than planned.
You provide a project cost estimate for the project to the project sponsor. He is unhappy with the estimate, because he thinks the price should be lower. He asks you to cut 15 percent off the project estimate. What should you do? A. Start the project and constantly look for cost savings. B. Tell

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