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business
principles information systems
Information Systems Today Managing The Digital World 8th Edition Joseph Valacich, Christoph Schneider - Solutions
When purchasing a product on the web, how important is the visibility of your supply chain for this product?Why? Does the importance differ for different products?
Analyze the supply chain of your favorite electronic gadget and compare this with the supply chain of your favorite pair of jeans. How do the supply chains differ?What are potential reasons for this?
Search the web for companies using sustainable SCM practices. Are those attempts convincing? Why or why not? Under what circumstances would such practices influence your purchasing decisions?
Search the web for a recent product recall. How did the company affected handle the recall? Were the actions appropriate, or could increased supply chain visibility have helped?
Find an organization that you are familiar with and determine how it manages its supply chain. Is the company effective in managing the supply chain, or does it need closer integration and collaboration with its suppliers?
Match the following terms with the appropriate definitions:i. JIT ii. Supply chain efficiency iii. Supply chain iv. Supply chain visibility v. CRM systems vi. Customer engagement center vii. SCM systems viii. VMI ix. Vertical market x. First-call resolutiona. The ability not only to track products
Categorizing customers based on statistical analysis of past behavior is ______________.A. illegal B. a sometimes ethically questionable business practice C. ethical and a common business practice D. technically impossible
A metric for being able to quickly resolve customers’issues is called ______________.A. customer satisfaction and complaint management B. customer communication optimization C. virtual-hold technology D. first-call resolution
All the following are channels used for promotional campaigns except ______________.A. Twitter B. telephone C. direct mail D. all of the above are used
SFA is most closely associated with what?A. operational CRM B. analytical CRM C. cooperative CRM D. collaborative CRM
A comprehensive CRM system includes all but which of the following components?A. operational CRM B. analytical CRM C. cooperative CRM D. collaborative CRM
During supply chain planning, which four plans are created?A. demand forecast, logistics plan, production plan, supplier plan B. needs analysis, logistics plan, production plan, sourcing plan C. needs analysis, transportation plan, outsourcing plan, partnership plan D. demand forecast,
Which type of flow does supply chain execution not focus on?A. procurement flow B. product flow C. information flow D. financial flow
The bullwhip effect refers to ______________.A. contract penalties resulting from a supplier’s inability to deliver raw materials on time B. small forecasting errors at the end of the supply chain causing massive forecasting errors farther up the supply chain C. pressure to use a specific SCM
Under a VMI model, ______________.A. a manufacturer has to signal restocking quantities to the supplier B. the suppliers to a manufacturer manage the manufacturer’s inventory levels based on negotiated service levels C. the vendor has access only to stock levels D. stockout situations are more
Which of the following is commonly used to refer to the producers of supplies that a company uses?A. procurement B. sales force C. supply network D. customers
How does analytical CRM help in monitoring social conversations?
Contrast operational and analytical CRM.
What is a CRM system, and what are its primary components?
How does CRM differ from SCM?
What is RFID’s role in SCM?
What is XML, and what is its role in SCM?
Contrast supply chain effectiveness and supply chain efficiency.
How does supply chain visibility help an organization react to external events?MyMISLab
How does supply chain planning differ from supply chain execution?
What are two process innovations enabled by effective collaboration within supply networks?
Contrast B2B portals with B2B marketplaces.
Describe supply chains and explain why supply network may be a more accurate term.
Search the web for recent articles on “technological unemployment.”Which jobs are least likely to be replaced by automation?
The case made the point that automation is often a doubleedged sword. Provide at least three examples where the invention of a technology provided both benefits and problems for a society.
Search the web and find the latest statistics about Amazon’s order fulfillment facilities. Where is the largest facility located?What is its size? What large city (or cities) is it closest to?
Are there any types of applications that should only be purchased rather than obtained through a SaaS relationship? If so, why or why not?
What are the potential drawbacks of using a relatively simple in-house database with limited capabilities versus a more robust, SaaS database solution? Do the benefits outweigh these limitations? Why or why not?
Would you trust an external provider with your organization’s data? Why or why not? What would be needed to raise your trust in the reliability, security, and privacy of the data?
Using your presentation software of choice, create two or three slides that summarize the findings you consider most important.
As a team, discuss how the Panorama survey might look in 5 years and 10 years. Will success rates improve?Get worse? Why?
As a team, interpret this article. What caused the project to fail? What could have been done differently?
Search the web to identify a story about a recent ERP implementation failure.
After helping Campus Travel off to a good start with its databases, you have decided that it should enter data using forms rather than doing it from tables.From your experience, you know that employees have an easier time being able to browse, modify, and add records from a form view. As this can
Campus Travel is interested in integrating its business processes to streamline processes such as purchasing, sales, human resource management, and customer relationship management. Because of your success in implementing the e-commerce infrastructure, the general manager asks you for advice on
Search the web for recent stories about the use of cloud-based ERP systems. To what extent does it appear that cloud-based ERP systems will be replacing traditional ERP systems?
Search the web for recent articles on business process management and related approaches (e.g., business process reengineering) for improving organizations.What is the current state of the art for these approaches? To what extent are these “headlines”about IS implementations, especially
Examine and contrast the differences between packaged and custom software. When is one approach better or worse than the other?
Search the web for the phrase “best practices,” and you will find numerous sites that summarize the best practices for a variety of industries and professions.Choose one and summarize these best practices in a one-page report.
Based on your own experiences with applications, have you used customized or off-the-shelf applications?What is the difference, and how good was the system documentation?
Explain what is meant by upstream and downstream in the value chain and explain how Walmart influences both ends to control costs.
Using Figure 7.6 as a guide, develop a supply chain diagram for some other product.
For a business or organization that you are familiar with, describe either its make-to-stock or make-toorder process using the steps outlined in Figure 7.5; if the organization doesn’t have a particular step, explain why this is so.
For a business or organization that you are familiar with, describe its procure-to-pay process using the steps outlined in Figure 7.4; if the organization doesn’t have a particular step, explain why this is so.
For a business or organization that you are familiar with, describe its order-to-cash process using the steps outlined in Figure 7.3; if the organization doesn’t have a particular step, explain why this is so.
What are the payoffs from taking a multidisciplinary approach to an ERP implementation? What departments are affected, and what is the typical time frame?Research an organization that has recently implemented an ERP system. What could the company have done better, and what did it do right?
What part does training users in an ERP system play, and how important is it in job satisfaction?What productivity problems can result from an ERP implementation?
Find an organization that you are familiar with and determine how many software applications it is utilizing concurrently. Are the company’s information systems cohesive, or do they need updating and streamlining?
Match the following terms with the appropriate definitions:i. Enterprise system ii. Legacy system iii. Value system iv. ERP extended components v. Standalone application vi. Vanilla version vii. Make-to-stock process viii. Business process management ix. Procure-to-pay process x. Internally focused
______________ is a systematic, structured improvement approach by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.A. Systems analysis B.
An enterprise system that has not been customized is commonly referred to as ______________.A. a vanilla version B. a root version C. a core version D. none of the above
Information systems that focus on supporting functional areas, business processes, and decision making within an organization are referred to as ______________.A. legacy systems B. enterprise-wide information systems C. interorganizational systems D. internally focused systems
Which processes are most often associated with pull-based manufacturing of products?A. make-to-order processes B. make-to-stock processes C. procure-to-pay processes D. order-to-cash processes
The processes associated with selling a product or service are referred to as ______________.A. make-to-order processes B. make-to-stock processes C. procure-to-pay processes D. order-to-cash processes
The processes associated with obtaining goods from external vendors are referred to as ______________.A. make-to-order processes B. make-to-stock processes C. procure-to-pay processes D. order-to-cash processes
All of the following are true about legacy systems except ______________.A. they are standalone systems B. they are older software systems C. they are ERP systems D. they may be difficult to integrate into other systems
According to the value chain model, which of the following is a support activity?A. technology development B. marketing and sales C. inbound logistics D. operations and manufacturing
Which of the following is a core activity according to the value chain model?A. firm infrastructure B. customer service C. human resources D. procurement
______________ are information systems that allow companies to integrate information and support operations on a company-wide basis.A. Customer relationship management systems B. Enterprise systems C. Wide area networks D. Interorganizational systems
What are the keys to successfully implementing an ERP system?
What are the core components of an ERP system?
Compare and contrast customized and packaged software as well as vanilla versions versus best practices–based software.
Describe what enterprise systems are and how they have evolved.MyMISLab MyMISLab
Give an example of upstream and downstream information flows in a value system.
Compare and contrast the core and support activities of a value chain.
What are core business processes?
Given the speed and volume of activity on social media, what business analytics and visualization tools could be used to make sense of the information?
How can government organizations analyze social media activities to predict social upheavals?
How will organizations know what to look for when using social media for business intelligence?
Propose a set of guidelines for the NSA to direct its surveillance activities in the future.
What are the pros and cons inherent to data collection for business or national intelligence?
Do you think that the NSA has gone too far in its surveillance activities? Why or why not?
Using your spreadsheet software of choice, create a graph/figure that effectively visualizes the statistics/changes you consider most important.
How have the numbers changed since 2016?
As a team, interpret these numbers. What is striking/important about these statistics? What may be the reason for differences between countries?
Search the web for the most up-to-date statistics.Try to find the statistics for other demographics and countries as well.
The general manager wants to know which offices were most profitable during the previous year and asks you to prepare several reports. In the file FY2012.mdb, you find information about the offices, sales agents, and destinations. Use the report wizard to generate the following reports:■■ List
A new aspect of the business has been added to Campus Travel. Students can apply for a loan to help pay for their travels. However, loans for travel are available only to students who are traveling outside the country for at least 2 weeks. Because the costs for this type of international travel
Visit Google maps (http://maps.google.com) and try out the different layers provided. What other information would you like to see? Are there any publicly available mashups that offer this information as layers on top of Google Maps?
How do you prefer your desired information to be presented?Do you use any type of visualization tools? If so, which ones?
Examine your university’s website to identify examples where a knowledge management system could be used or is being used to help provide improved services to students.
For your university, identify several examples of various knowledge assets, classify these as tacit or explicit, and rate them on their value to the university on a 10-point scale (1 = low value to 10 = high value).
Interview an IS manager within an organization. What types of information and knowledge discovery tools does the organization use? Was there an increase or decrease in the past few years? What predictions does this manager have regarding the future of these systems?Do you agree? Prepare a 10-minute
Have you seen or used ad hoc, exception, key-indicator, and/or drill-down reports? What is the purpose of each report? Who produces and who uses the reports?Do any of these reports look or sound familiar from your work experience?
Go out onto the web and compare three shopping bots(e.g., www.mysimon.com, www.shopzilla.com, www.shopping.com, or www.pricegrabber.com) for a product you are interested in. Did the different agents find the same information, or were there any differences?Did you prefer one over the others? If so,
Describe your experiences with GIS. What tasks or problems have you used GIS for? For which personal decisions would a GIS be especially relevant? Provide specific examples.
Think about the junk mail in your e-mail program’s spam folder. What types of advanced analytics methods does your e-mail program’s spam filter use to identify spam e-mails?
Think about the junk mail you receive every day in your postal mail. Which mailings do you believe to be a result of data mining? How have the companies chosen you for their targeted mailings?
Interview a top-level executive within an organization with which you are familiar and determine the extent to which the organization utilizes tools for information visualization or digital dashboards. Does this individual utilize these tools in any way? Why or why not?Which executives do utilize
Visit CNN Money (http://money.cnn.com/calculator/retirement/retirement-need) on the web to plan your retirement using a DSS. What did you learn? To what extent is the DSS useful in planning your retirement?If you browse through CNN Money, what other interesting stuff do you find?
Using a search engine, enter the key word “data warehousing.”Who are the large vendors in this industry?What type of solutions do they offer to their clients?Do you see any common trends in data warehousing?
Visit www.amazon.com and search for a product of interest to you. What attributes are likely stored in Amazon.com’s database?
Interview a top-level executive within an organization with which you are familiar and find out the organization’s most important external threats. Can business intelligence or advanced analytics tools help to respond to these threats? If so, how; if not, why not?
Match the following terms with the appropriate definitions:i. Social network analysis ii. Measures iii. Master data iv. Web content mining v. Continuous planning process vi. Data mining vii. Business intelligence viii. Digital dashboard ix. Geographic information system x. DSSa. An information
Which of the following is an example of attribute data commonly used in GIS applications?A. structured data B. longitude C. trade area D. annual sales
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