Reinvention How To Make The Rest Of Your Life The Best Of Your Life 1st Edition Brian Tracy - Solutions

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30. In a gage R&R study the _______________ is used to assess the sources of variation that are statistically significant.a. ANOVA tableb. % contribution of variationc. % study variationd. % tolerance
29. Which of the following results indicates the measurement system is acceptable?Gage R&R Study—X-Bar/R Method Source VarComp% Contribution(of VarComp)Total gage R&R 0.09350 7.12 Repeatability 0.04075 3.10 Reproducibility 0.05275 4.02 Part-to-part 1.21982 92.88 Total variation 1.31332 100.00a.
28. Gage R&R is used for which of the following reasons?a. To understand the uncertainty of the measurement systemb. To understand the accuracy of the measurement systemc. To understand the precision of the measurement systemd. To understand the variation of the measurement system
27. Which of the following is a standard process specification error percentage for MSA?a. 30% to 35%b. 35% to 40%c. 40% to 50%d. 50% to 60%
26. Repeatability in a gage R&R study is defined as which of the following?a. Variation in measuring equipment when measured by one appraiser in the same setting at the same timeb. Variation in measurement when measured by two or more appraisers multiple timesc. Accuracy of measurement at various
25. Which of the following is defined as “the drift in the average over time”?a. Linearityb. Precisionc. Calibrationd. Accuracy
24. In a gage R&R study, bias is similar to which of the following?a. Linearityb. Precisionc. Calibrationd. Accuracy
23. If a project team wants to assess the amount of appraiser variation in a gage R&R study, which of the following elements would the team be measuring?a. Repeatabilityb. Precisionc. Reproducibilityd. Accuracy
22. A Six Sigma project team is planning to conduct a survey to collect customer satisfaction information for service received while dining at the company’s seafood restaurant chain. The population is somewhat hard to reach, and it is known that people visiting this restaurant are internet savvy
21. A banking company implemented a Six Sigma strategy with a goal of improving performance over the next 3–5 years. An initial step was to obtain cycle time data from multiple sites. The data existed in the data warehouse but needed to be extracted through an ad hoc report. Which type of data
20. A Six Sigma project team is in the analyze phase and is ready to collect data to determine what types of errors are occurring during the admission process in a local emergency room. A simple random sample of applications has been collected for review of missing or incorrect fields. Which of the
19. A large insurance company is designing a new online application process.The assigned project team would like to gather input from existing and future customers. Which of the following would be the best method for collecting this data?a. Face-to-face interviewsb. Focus groupsc. Online surveyd.
18. A Six Sigma team has formed to address increasing wait times in a hospital’s emergency room services. One of the types of data the team has decided to collect is customer feedback. Which of the following techniques would be the best method for collecting this data?a. Check sheetb. Checklistc.
17. A check sheet was designed to track the frequency of occurrence of the use of three colors of paint in an automotive paint shop. Which of the following best represents this type of data and the measurement scale?a. Qualitative, ordinalb. Qualitative, nominalc. Quantitative, intervald.
16. A Six Sigma team designed a quality survey containing five questions. One of the questions has two responses: “Yes” or “No.” Which of the following represents this type of data?a. Categoricalb. Continuousc. Variabled. Nominal
15. The team assigned to the gourmet cupcake store discovered that customers experienced inconsistency in the ordering process. To better understand this variation, the team decided to construct an XmR chart. Which of the following types of data is required to create an XmR control chart?a. Ordinal
14. Which of the following is a data collection tool used when collecting qualitative data?a. Check sheetb. Time trackerc. Random samplingd. Face-to-face interviews
13. The quality department is offering a three-hour course on statistical process control with a focus on capability analysis. Which of the following types of data was used to conduct this analysis?a. Quantitative datab. Attribute datac. Ordinal datad. Qualitative data
12. Quantitative measurements can be gained from which of the following information gathered by a company’s supplier relations department?a. Personal interviews with supplier personnelb. Verbal feedback from the purchasing agentc. Results from formal, ongoing supplier surveysd. E-mail comments
11. A sampling plan contains ________, _________, _________, and ___________.a. confidence level, power of the test, sample size, varianceb. confidence level, power of the test, sample size, covariancec. what, where, who, how manyd. what, where, when, how many
10. A data collection plan is used during the ______________ phase of a Six Sigma project.a. defineb. measurec. analyzed. improve
9. A team has been formed to determine the reason for the decrease in customer satisfaction in its gourmet cupcake store. The team would like to better understand the reason for the decline in customer satisfaction. Which of the following is the next step for the team?a. Perform a capability
8. Which of the following is a data collection method considered to have a low response rate?a. Surveyb. Focus groupc. Mystery shoppingd. Face-to-face interview
7. Which of the following is an example of attribute data?a. Lengthb. Tensile strengthc. Weightd. Cleanliness
6. A hospital recently initiated a Six Sigma project to address an increase in patient falls. In the measure phase the team reviewed 10 weeks of historical data on the number of falls per week and calculated basic statistics to understand the centeredness and variation in the falls per week.Wk 1 Wk
5. A call center has recently experienced an increase in customer complaints regarding lengthy hold times. To understand the variability experienced by the customer, a sample of hold times in minutes was collected:5, 10, 15, 22, 8, 25, 22, 21, 18, 15 The assigned project team decided to use the
4. Measures of dispersion are used to understand the spread or variation in a process. Which of the following uses the extreme values of minimum and maximum to describe variability?a. Interquartile rangeb. Standard deviationc. Ranged. Coefficient of variance
3. If the project team wanted to know the middle value, which of the following is the correct value?a. 12.2b. 10c. 10.5d. 11.4
2. If the project team wanted to calculate the average of the set of values, which of the following is the correct value?a. 12.2b. 10c. 10.5d. 11.4
1. Another term for the centerline of a control chart is the:a. median.b. mean.c. mode.d. margin.
26. A Six Sigma project team has reached a point during the define phase where they must seek sponsor approval for additional resources. Which of the following should they request from the sponsor?a. Root cause analysisb. Activity network diagramc. Milestone reviewd. Project audit
25. Which of the following is an appropriate indication that it is time to conduct a phase review?a. When there is a change of managementb. When significant conflicts occur among team membersc. When the team has identified performance gaps and narrowed the focus of the projectd. When the current
24. Which of the following tools is used to discover and illustrate relationships between two groups of items?a. Matrix diagramb. Force-field analysisc. Scatter diagramd. Is/is not matrix
23. The main benefit of creating an activity network diagram is the calculation of the:a. slack time.b. earliest finish.c. latest finish.d. critical path.
22. Which of the following is a technique for gathering and organizing large numbers of ideas or facts?a. Scatter plotb. Comment cardc. Focus diagramd. Affinity diagram
21. Effective project planning requires several qualitative, or behavioral, skills.Which of the following is one of those skills?a. Communicationb. Statistical process controlc. Confrontationd. Siloed thinking
20. A graphical method for monitoring key activities and their duration is called a(n):a. matrix chart.b. activity network diagram.c. Gantt chart.d. affinity diagram.
19. A Six Sigma project team has been formed and the team leader is conducting a brainstorming effort to develop a detailed project plan. Which of the following is a likely output of this brainstorming session?a. Gantt chartb. Work breakdown structurec. Communication pland. Matrix chart
18. Which of the following describes an update protocol (what, who, where, when, how, and how frequently), escalation procedure, escalation threshold (when to escalate), and feedback effectiveness verification for a Six Sigma process team?a. DMAIC processb. Communication planc. Interrelationship
17. An effective communication plan contains a communication protocol that addresses the following items:a. what, who, where, when, and how frequently.b. what, who, where, when, and work breakdown structure.c. what, who, where, when, and graphs.d. what, who, where, when, and capability planning.
16. A problem statement is defined as:a. the limitations of the project in terms of time, cost, and resources.b. the criteria and metrics that determine success.c. the summation of what needs to be improved.d. the when and where based on the customer’s perspective.
15. Which of the following is a component of the project charter?a. Project scopeb. Project escalationc. Project schedulingd. Project planning
14. There are a number of similarities between project management and supply chain management. Which of the following would apply primarily to supply chain management?a. Planning and schedulingb. Performance measurementc. Supplier integrationd. Managing costs
13. Which of the following statements best describes supply change management?a. The process of effectively monitoring an efficient delivery systemb. The process of effectively integrating and managing components of the supply chainc. The process of effectively building collaborative partnerships
12. A Six Sigma Yellow Belt team member has been asked to develop a highlevel description of a process, including the inputs and outputs. Which of the following tools should they employ?a. Affinity diagramb. PERTc. Run chartd. SIPOC
11. Which of the following is used when it is not clear what the outputs of a process are?a. Histogramb. 5 Whysc. SIPOCd. DOE
10. When creating a SIPOC for a process under study, inputs that are identified come from __________________.a. customersb. employeesc. stakeholdersd. suppliers
9. If the Six Sigma improvement team wishes to gather direct feedback from someone who uses their product in their own home, which of the following would they interview?a. End userb. Distributorc. Wholesalerd. Process owner
8. Which of the following stakeholders would be most directly impacted by a reduction of internal failures in a rental car call center?a. Stockholdersb. Employeesc. Consumersd. Suppliers
7. A company that strives to reduce toxic emissions from its vehicles is directly addressing the needs of which stakeholder customer group?a. Suppliersb. Creditorsc. Communityd. Shareholders
6. When selecting a Six Sigma project, which of the following is the most critical characteristic?a. Saving the most bottom-line dollarsb. Reducing waste and excess inventoryc. Receiving the highest value in multivotingd. Getting the highest rating on an employee survey
5. A more experienced cross-functional Six Sigma team will likely be assigned a project with a high level of _______________.a. homogenous datab. technical complexityc. process stabilityd. organizational agreement
4. A sponsor would assign an improvement activity to a Six Sigma project team if the problem involved which of the following characteristics?a. Intense data analysisb. Focused waste reductionc. Prevention cost identificationd. Value stream mapping
3. Methods used to identify customers include which of the following?a. Requirements and measures treeb. Value stream mappingc. Tracking a product to deliveryd. Nominal group technique
2. Disney World management asking attendees how Disney World could improve their visiting experience would be an example of:a. complaint management.b. supplier selection.c. customer research.d. process design.
1. Voice of the customer data gathering might include which of the following?a. Expired product reportsb. Complaint logsc. Audit reviewd. Internal failure records
42. Which of the following concepts describes costs incurred because things are not done right the first time and every time?a. Project outcome cost analysisb. Taguchi methodc. Cost of poor qualityd. Critical-to-quality analysis
41. Using the following information, what is the rolled throughput yield for the mortgage application process?Sales process yield = 95%Processing process yield = 89%Underwriting process yield = 96%Closing process yield = 93%a. 75.5%b. 95.5%c. 94.5%d. 75.0%
40. A mortgage lending company wanted to know the percentage of applications that made it through the entire process defect free. Which of the following is used to calculate this metric?a. Rolled process yieldb. Rolled throughput yieldc. Rolled through yieldd. Rolled yield
39. The sigma level for the medical billing process isa. ~3.375.b. ~3.250.c. ~2.500.d. ~2.700.
38. Which of the following is correct if measuring defects per million opportunities?a. 120,000b. 40,000c. 30,000d. 160,000
37. Which of the following is correct if measuring defects per unit?a. 0.12b. 0.48c. 0.04d. 0.16
36. Run charts differ from control charts because they:a. use the y-axis to measure time sequence.b. do not have statistical control limits to monitor variation.c. use specification limits rather than control limits.d. are used for larger populations of data.
35. When first learning to use the cause-and-effect diagram, many teams will use which of the following approaches to label the major “fishbones,” or categories, on the diagram?a. 6 M’sb. 5 Whysc. 8Dd. 7 tools
34. When collecting data on the frequency or patterns of events, problems, defects, defect location, or defect causes, which of the following tools should be employed?a. Histogramb. Run chartc. L-shaped matrixd. Check sheet
33. Which of the following basic quality tools is used to display what happens to one variable when another variable is changed?a. Cause-and-effect diagramb. Histogramc. Scatter diagramd. Flowchart
32. Which of the following tools would be used to study observed data for trends or patterns over a specified period of time?a. Scatter diagramb. Run chartc. Affinity diagramd. Histogram
31. A cause-and-effect diagram is also known as a:a. histogram.b. run chart.c. Gantt chart.d. fishbone diagram.
30. Which of the following tools is most useful for viewing the frequency or number of observations of a specific set of data?a. Cause-and-effect diagramb. Histogramc. Fishbone diagramd. Scatter diagram
29. Flowcharts are most effectively developed by:a. outside consultants without company bias.b. upper management responsible for the process.c. industrial engineers with training in graphics.d. people involved in the process being studied.
28. When should the team review their project status and communicate with major stakeholders?a. At the end of each major step in their project or work plansb. Before each team meeting to ensure they are on trackc. After each team meeting to verify accuracy of any decisions maded. Only at the end of
27. Which of the following is an effective way to ensure that key decisions made and actions agreed to in team meetings are formally recorded?a. Policiesb. Standardsc. Minutesd. Ground rules
26. Any unacceptable project variances and risks should be addressed early in the project by reviewing the ______________ and taking appropriate actions.a. project charterb. senior management briefingc. project status reportd. voice of the customer
25. Which of the following items should be included in a meeting agenda?a. Process flowchartb. Discussion topicsc. Project solutionsd. Team ground rules
24. When participants might feel safer contributing ideas anonymously, which of the following decision-making tools would a facilitator choose?a. Root cause analysisb. Brainwritingc. Nominal group techniqued. SWOT
23. Which of the following is a reason why multivoting is preferable to straight voting when making a decision?a. It can be performed by an individual using a decision matrix rather than involving a whole team.b. It allows an item that is favored by all, but not the top choice of any, to rise to
22. The facilitator of a brainstorming session should do which of the following?a. Assign content responsibilities to membersb. Select the best ideas to be reported to managementc. Solicit involvement from group membersd. Critique new ideas presented during the session
21. Given that a list of seven acceptable software tools has been researched for a new project implementation, which of the following tools should the team use to select the most desirable choice?a. Cause-and-effect diagramb. Pareto chartc. Nominal group techniqued. Brainstorming
20. During which stage of team development do members reconcile competing loyalties and responsibilities?a. Adjourningb. Stormingc. Normingd. Forming
14. Company ABC has just partnered with company HAL to provide a new online information service. Which of the following would be the best team structure to assure success?a. Process improvementb. Naturalc. formingd. norming
13. Which level of Six Sigma Belts is responsible for facilitating Six Sigma methodologies, statistical tools, basic financial tools, change management, risk assessment, and project management activities?a. Whiteb. Yellowc. Greend. Black
12. Of the following, who should select team members and ensure that improvements are sustained?a. Black Beltb. Facilitatorc. Process ownerd. Sponsor
11. Who is the individual trained to have awareness in Six Sigma methodologies and understanding of basic statistical tools and process improvement techniques?a. Yellow Beltb. Sponsorc. Leaderd. Black Belt
10. To whom should the team leader speak to free up financial resources for a required software upgrade?a. Team facilitatorb. Project sponsorc. Department managerd. Purchasing director
9. Which of the following describes “a production strategy promoted by Toyota, and now applied to many organizations, that strives to improve business return on investment by reducing in-process inventory and associated carrying costs”?a. Just-in-timeb. Heijunkac. Quality circlesd. Return on
8. Which of the following is “a systematic approach in identifying and eliminating waste (non-value-added activities) through continuous improvement by flowing the product at the pull of the customer in pursuit of perfection”?a. PDSAb. Gembac. Leand. Six Sigma
7. A team wishing to mistake-proof the assembly of a new piece of equipment might choose which of the following?a. Kaizenb. Check sheetc. Gantt chartd. Poka-yoke
6. The purpose of lean is to ______________ in the value stream and to ______________ our customers.a. fix errors, sell servicesb. position inventory, supply products and servicesc. reduce waste, provide maximum valued. create transparency, enhance market share
5. The quality concept of Six Sigma was initiated by which company in the 1980s?a. International Business Machinesb. General Electricc. AT&Td. Motorola
4. ______________ developed quality control charts in the 1920s to identify special causes affecting processes and their outcomes.a. Ishikawab. Feigenbaumc. Demingd. Shewhart
3. The DMAIC model stands for:a. design, measure, analyze, improve, and control.b. define, monitor, assess, implement, and control.c. define, measure, analyze, improve, and control.d. design, monitor, assess, implement, and contain.
2. A significant value of Six Sigma is to:a. continually improve all aspects of the organization.b. provide issues for project teams to resolve.c. illustrate the sigma value of defect levels.d. replace the plan-do-check-act cycle.
1. The purpose of Six Sigma is to:a. eliminate waste.b. use control charts.c. count defects.d. reduce variation.
What are you going to start doing, or stop doing, immediately as the result of what you have learned in this book?
What are the things that only you can do that, if done well, can make a real difference in your work and personal life?
What are the most important projects that you should get finished as soon as possible?
If you could reinvent yourself today, with no limitations, what would you do differently?
What are some of the activities or tasks in your life that you should delegate, downsize, or eliminate?
What one skill, if you were absolutely excellent at it, would help you the most in your career?
Why are you on the payroll? Of all the things you’ve been hired to do, which one is most important?

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Reinvention How To Make The Rest Of Your Life The Best Of Your Life 1st Edition Brian Tracy - Solutions

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