The Asq Certified Six Sigma Yellow Belt Study Guide 2nd Edition Erica L Farmer ,Grace L Duffy - Solutions

138. Which of the following is a term used to describe the periodic progress reviews conducted for Six Sigma projects?a. Evaluation sessionb. Tollgatec. Periodic reportd. Audit
137. Some organizations set up entry and exit criteria for every Six Sigma project stage to ensure that all the necessary due diligence is completed before moving to the next stage. There may also be significant milestones between stages. The status of these criteria is usually reported to the
136. Which of the following tools highlights key tasks, the time to accomplish the tasks, and flow paths (serial or parallel)?a. Quality function deploymentb. Failure mode and effects analysisc. Critical-to-quality tree diagramd. Activity network diagram
135. Which of the following is used to analyze and display subtopics and topics branching out from the main topic?a. Arrow diagramb. Top-down flowchartc. Tree diagramd. Box plot
134. When the project team must identify causal influences among different stakeholders of a process under study, which of the following tools should they use?a. Regression analysisb. Interrelationship digraphc. Cause-and-effect analysisd. Process decision program chart
133. Which of the following tools is used to discover and illustrate relationships between two groups of items?a. Matrix diagramb. Force-field analysisc. Scatter diagramd. Is/is not matrix
132. The Six Sigma team is developing a chart to schedule and monitor their project tasks. Which of the following tools should they employ?a. PERTb. Radar chartc. SIPOCd. Gantt chart
131. A Six Sigma project team has been chartered to resolve a disagreement between technicians on the exact procedure for performing a task. Which of the following tools should the team employ to identify the correct tasks and sequence of activities?a. Customer focus groupb. Lessons learned
130. A project management planning tool by which a project is decomposed into tasks, subtasks, and units of work is called a:a. standard operating procedure.b. work breakdown structure.c. design of experiments.d. decision tree analysis.
129. Effective project planning requires several qualitative or behavioral skills. Which of the following is one of those skills?a. Communicationb. Statistical process controlc. Confrontationd. Siloed thinking
128. Which of the following describes an update protocol (what, who, where, when, how, and how frequently), escalation procedure, escalation threshold (when to escalate), and feedback effectiveness verification for a Six Sigma process team?a. DMAIC processb. Communication planc. Interrelationship
127. The purpose of the communication planning worksheet is to:a. identify people who will be involved in or affected by your project.b. establish the Gantt chart to schedule the critical path for project tasks.c. design the data gathering and reporting procedures for the project.d. plan the voice
126. Which of the following activities should be performed during the first team meetings of the define phase of DMAIC?a. Brainstorm problem solutionsb. Conduct root cause analysisc. Develop a voice of the customer surveyd. Review the project charter
125. One of the most important activities before setting project goals is to:a. establish the communication plan.b. brainstorm solutions.c. gather baseline data.d. conduct a root cause analysis.
124. A project goal can be defined as which of the following?a. The quantitative data gathered to measure the current state of a processb. The point toward which management directs its efforts and resourcesc. The measurement used to gauge progress toward the solutiond. The final score from the
123. Which of the following is used during a team project as an informal contract that helps the team stay on track with the goals of the organization?a. Charterb. Memorandum of understandingc. SOPd. Service level agreement
122. When planning to study a process or system, it is very important to first identify the start and end points of the process. These points are referred to as the __________ of the process.a. control limitsb. capabilityc. specification limitsd. boundaries
121. When defining a process, it is important to identify which of the following goes to the customers?a. Deliverablesb. Suppliesc. Outputsd. Inputs
120. Which of the following contains the correct listing of the components of a SIPOC diagram?a. Suppliers, inputs, process, outputs, customersb. Suppliers, investors, partners, owners, customersc. Services, income, profits, outlays, costsd. Services, investments, profits, opportunities, constraints
119. A Six Sigma Yellow Belt team member has been asked to develop a highlevel description of a process, including the inputs and outputs. Which of the following tools should she employ?a. Affinity diagramb. PERTc. Run chartd. SIPOC diagram
118. There is usually one person who is responsible for the overall design and maintenance of a set of tasks that accomplish a particular outcome. This person is often invited to be on the Six Sigma team or at least serve as a subject matter expert. This person is called the __________
117. If the Six Sigma improvement team wishes to gather direct feedback from someone who uses their product in their own home, which of the following would they interview?a. End userb. Distributorc. Wholesalerd. Process owner
116. A Six Sigma team needs help on a specialized task within the process they are studying. What is the term used for the individual who can meet this team requirement?a. Master Black Beltb. Subject matter expertc. Senior engineerd. External consultant
115. The larger group of individuals who have a vested interest in the process or its products and services are referred to as which of the following?a. Creditorsb. Managersc. Stakeholdersd. Candidates
114. During which phase of the Six Sigma improvement cycle is a project scoped?a. Measureb. Controlc. Pland. Define
113. Which of the following is a likely candidate to be on a Six Sigma project selection team?a. Human resources managerb. Master Black Beltc. Yellow Beltd. Purchasing agent
112. In general, problems involving extensive data analysis and improvements using designed experiments would likely be assigned to which type of improvement team?a. Leanb. Naturalc. Kaizend. Six Sigma
111. When selecting a Six Sigma project, which of the following is the most critical characteristic?a. Saving the most bottom-line dollarsb. Reducing waste and excess inventoryc. Receiving the highest value in multivotingd. Getting the highest rating on an employee survey
110. After gathering data from the community representatives, the department leaders realized that responding to customer calls within a specific amount of time was a high priority. What type of requirement is the call center putting in place to track and control this response time?a. Cost
109. Which of the following identifies an individual or groups with an interest in an issue?a. Pareto diagrammingb. Stakeholder analysisc. Process drill-downd. Measurement stratification
108. In what type of activity is the department leadership engaging during this meeting?a. Gap analysisb. Failure mode and effects analysisc. Cost of qualityd. Voice of the customer
107. Methods used to identify customers include which of the following?a. Requirements and measures treeb. Value stream mappingc. Tracking a product to deliveryd. Nominal group technique
106. When a task is taking longer than the customer or the downstream process expects, which of the following activities should the team employ to resolve the issue?a. Quality function deploymentb. Cycle time reductionc. Takt time analysisd. Is/is not matrix
105. The total number of defects divided by the total number of products produced in some time period (for example, per day) is calculated as:a. DPU.b. DPMO.c. sigma.d. cycle time.
104. Quality planning—creation of plans for quality, reliability, operations, production, and inspection—is an example of which cost of quality category?a. Appraisalb. Planningc. Controld. Prevention
103. Which of the following concepts describes costs incurred because things are not done right the first time, every time?a. Project outcome cost analysisb. Taguchi methodc. Cost of poor qualityd. Critical-to-quality analysis
102. Run charts differ from control charts because they:a. use the Y-axis to measure time sequence.b. do not have statistical control limits to monitor variation.c. use specification limits rather than control limits.d. are used for larger populations of data.
101. When first learning to use the cause-and-effect diagram, many teams will use which of the following approaches to label the major “fishbones,” or categories, on the diagram?a. 6 M’sb. 5 Whysc. 8Dd. 7 Tools
100. When collecting data on the frequency or patterns of events, problems, defects, defect location, or defect causes, which of the following tools should be employed?a. Histogramb. Run chartc. L-shaped matrixd. Check sheet
99. Which of the following basic quality tools is used to display what happens to one variable when another variable is changed?a. Cause-and-effect diagramb. Histogramc. Scatter diagramd. Flowchart
98. An important function to be completed before starting a meeting is selecting the conference room, technology, room setup, and so on. Which of the following is the term used for this process?a. Kaizenb. Logisticsc. Poka-yoked. Dynamics
97. When should the team review their project status and communicate with major stakeholders?a. At the end of each major step in their project or work plansb. Before each team meeting, to ensure they are on trackc. After each team meeting, to verify accuracy of any decisions maded. Only at the end
96. When calling a team meeting, it is important to set an agenda for which of the following reasons?a. To identify the members of the Six Sigma teamb. To set measurements for completing the projectc. To reserve the meeting space and presentation materialsd. To describe how the outcome can be
95. Which of the following is an effective way to ensure that the key decisions made and actions agreed to in team meetings are formally recorded?a. Policiesb. Standardsc. Minutesd. Ground rules
94. For which of the following reasons might a Six Sigma team wish to use the brainwriting tool rather than the more direct brainstorming approach?a. If there is a limited time for the team to generate ideasb. When participants might feel safer contributing ideas anonymouslyc. If the sponsor has
93. Generating a large number of ideas surrounding an issue or a problem is performed during which stage of brainstorming?a. Evaluationb. Formingc. Openingd. Creative
92. __________ is a structured process that identifies and ranks major problems or issues that need addressing.a. Quality function deploymentb. Cycle time chartingc. Nominal group techniqued. Top-down flowcharting
91. Which of the following is a reason why multivoting is preferable to straight voting when making a decision?a. It can be performed by an individual using a decision matrix rather than involving a whole team.b. It allows an item that is favored by all, but not the top choice of any, to rise to
90. A significant activity to be performed early in the forming stage of team development is:a. determining acceptable team behavior and how to deal with team problems:establishing team ground rules.b. questioning the wisdom of those who selected the project and appointed the other members of the
89. Reviewing lessons learned, assessing the achievement of the outputs and outcomes intended, completing documentation, recognizing the team’s efforts, and celebrating are activities during which stage of team development?a. Performingb. Adjourningc. Stormingd. Norming
88. As team members become more comfortable with each other, and as they better understand the work and what is expected of them, the team enters which stage of team development?a. Normingb. Stormingc. Adjourningd. Performing
87. During which stage of team development do members reconcile competing loyalties and responsibilities?a. Adjourningb. Stormingc. Normingd. Forming
86. A senior manager has requested that a Six Sigma team be chartered to study and improve a complex process that spans several departments within the local facility. Which of the following types of teams should be commissioned?a. Virtualb. Cross-functionalc. Naturald. Corrective action
85. Which of the following types of teams tends to share leadership equally among group members, holding all members responsible for the output of the team?a. Process improvementb. Kaizen blitzc. Corrective actiond. Self-directed
84. A __________ team enables people from all over the globe to meet via teleconference and internet tools.a. naturalb. corrective actionc. virtuald. work group
83. Which of the following is the recommended or usual number of core team members for a Six Sigma project team?a. 13–15b. 5–9c. 8–12d. 1–3
82. The role of the Yellow Belt in a Six Sigma project is usually as a:a. team member.b. subject matter expert.c. process owner.d. statistical specialist.
81. Which of the following Six Sigma stakeholders is responsible for interfacing with senior management concerning a Six Sigma project?a. Yellow Beltb. Team facilitatorc. Black Beltd. Project champion
80. Which of the following Six Sigma roles is responsible for coaching and mentoring Black and Green Belts?a. Process ownerb. Master Black Beltc. Yellow Beltd. Project sponsor
79. Which level of Six Sigma Belts is responsible for facilitating Six Sigma methodologies, statistical tools, basic financial tools, change management, risk assessment, and project management activities?a. Whiteb. Yellowc. Greend. Black
78. Which of the following describes “a production strategy promoted by Toyota, and now applied to many organizations, that strives to improve business return on investment by reducing in-process inventory and associated carrying costs”?a. Just-in-timeb. Heijunkac. Quality circlesd. Return on
77. Which of the following is “a systematic approach in identifying and eliminating waste (non-value-added activities) through continuous improvement by flowing the product at the pull of the customer in pursuit of perfection”?a. PDSAb. Gembac. Leand. Six Sigma
76. Which of the following uses simple graphics and icons to illustrate the movement of material, information, inventory, work-in-progress, operators, and so on through a process?a. Value stream mapb. Deployment flowchartc. Cause-and-effect diagramd. Rapid cycle PDCA
75. A __________ is the series of activities that an organization performs.a. kaizen blitzb. value streamc. poka-yoked. control plan
74. Which of the following is a recognized value of using the Six Sigma approach for continuous improvement?a. Ensuring that improvement efforts are aligned with client and stakeholder needsb. The use of the PDCA cycle for process developmentc. Benchmarking to identify opportunities for
73. The quality concept of Six Sigma was initiated by which company in the 1980s?a. International Business Machinesb. General Electricc. AT&Td. Motorola
72. Statistically speaking, __________ is a term indicating to what extent a process varies from perfection.a. alphab. sigmac. omegad. beta
71. Six Sigma is a term used to describe the overall concept of:a. defect containment.b. process redesign.c. continual improvement.d. statistical process control.
70. A Standard Operating Procedure (SOP) is best described as:a. a high-level document that directly links to an organization’s policies.b. a list of steps as a job aid for completing the task.c. legal document outlining the requirements for the task.d. an outline of the leadership
69. A __________ is a step- by-step description of how to complete a task.a. reference documentb. work instructionc. control pland. checklist
68. A run chart is a line graph in which the vertical axis represents the __________ and the horizontal axis represents the __________.a. time, measurementb. cause, effectc. frequency, timed. measurement, time
67. A __________ is a sample set that is sufficient to determine common cause scenarios.a. rational groupb. average subgroupc. median subgroupd. rational subgroup
66. A rational subgroup is used in constructing which type of control chart?a. S chartb. X and R chartc. ImR chartd. X and S chart
65. A __________ is a written description of the systems for controlling part and process quality by addressing the key characteristics and engineering requirements.a. quality planb. risk management planc. data collection pland. control plan
64. A process improvement team is interested in measuring the length of time it would take to recoup the investment for the improvement recommendations in the improve phase of their project. Which of the following cost/benefit analysis methods would the team use?a. Internal rate of returnb. Return
63. The payback period is defined as which of the following?a. A measure of the time it takes to recoup the investment made in a project; the shorter the period, the betterb. A measure to compare the profitability of investments; the higher, the betterc. A measure of the sum of the present values
62. __________ involves calculating both the applicable measurable costs that will be incurred and the benefits of the costs avoided.a. Return on investment analysisb. Cost/benefit analysisc. Payback periodd. Internal rate of return
61. The plan-do-check-act model is also referred to as which of the following?a. Juran cycleb. Deming cyclec. Shewhart cycled. Crosby cycle
60. Which of the following is the modified version of an improvement technique developed by Walter Shewhart and later modified by W. Edwards Deming?a. Plan-do-check-actb. Define-measure-analyze-improve-controlc. Plan-do-study-actd. Define-measure-analyze-design-verify
59. Which of the following is a concept described as a “basic belief that when quality becomes ingrained in the organization’s culture and people, the quality of products and services will follow”?a. Kaizenb. Kaizen blitzc. Modular kaizend. Kaizen ganza
58. Which of the following best describes the difference between kaizen and a kaizen blitz/event?a. Kaizen is defined as continuous improvement, and kaizen blitz is defined as a three-to-five-day event.b. Kaizen is defined as rapid improvement, and kaizen blitz is defined as a three-to-five-day
57. Kaizen is defined as which of the following?a. Pursuit of excellenceb. Continuous improvementc. Operational excellenced. Rapid improvement
56. The __________ of a statistical test is the probability that it will correctly lead to the rejection of a false null hypothesis.a. powerb. alphac. sigmad. delta
55. __________ is the probability of a type I error.a. Deltab. Alphac. Betad. Sigma
54. Which of the following is used in regression to determine the percentage of the response variable variation that is explained by a linear model?a. r-multipleb. rc. r-squared adjustedd. r-squared
53. In the linear equation, b represents which of the following?a. y-interceptb. Slope of the linec. Independent variabled. Predicted value
52. The __________ is a mathematical procedure for identifying the linear equation that best fits a set of ordered pairs by finding values for the y-intercept and the slope.a. least squares lineb. weighted least squaresc. least squares methodd. estimated least squares
51. Which of the following represents a strong positive correlation?a. .90b. .50c. .35d. .75
50. The __________ provides both the strength and the direction of the relationship between the independent and dependent variables.a. correlation of meansb. correlation coefficientc. coefficient of determinationd. coefficient of variance
49. Correlation measures the __________ and __________ of the relationship between variables.a. strength, directionb. strength, predictabilityc. independence, dependenced. independence, interdependence
48. Common causes reside in processes within statistical control and can be characterized by__________, __________, and __________ for predictability.a. location, variation, normal eventsb. location, spread, shapec. location, variation, unusual eventsd. location, spread, time
47. If you adjust a process in response to __________ variation, the result is usually more variation rather than less.a. unnatural causeb. assignable causec. common caused. special cause
46. A Six Sigma team has been formed to solve a problem in the discharge process at a local hospital. Recently, there has been an escalation in complaints from patients specific to the extremely long wait time from when the discharge orders have been submitted until the time they leave the
45. Which of the following is a component of the central limit theorem?a. If the original population is distributed normally, the sampling distribution of means will also be normal.b. If the original population is distributed normally, the sampling distribution of means will not be normal.c. For
44. Which of the following formulas represents the normal distribution?a. P(x) = le−1xb. P(x) = e−(x−μ )2 2σ 2σ 2πc. P(x) = n!x!(n − x)! px(1− p)n−xd. P(x) = e−1lx x!
43. A binomial distribution should be applied when using which of the following types of data?a. Percent defectiveb. Red, yellow, orange, greenc. Strongly disagree, disagree, neutral, agree, strongly agreed. Yes or no
42. Which of the following is a root cause analysis tool that visually displays the process using shapes and symbols?a. Process flowchartb. Force-field analysisc. Ishikawa diagramd. Histogram
41. The ________________ is used to quantify and prioritize the impacts of causes (X)on effects (Y) through numerical ranking.a. Ishikawa diagramb. cause-and-effect matrixc. 5 Whysd. root cause tree
40. Which of the following is the likelihood or frequency at which the cause can happen?a. Severityb. Occurrencec. Detectiond. Effectiveness
39. The _________ is a numeric assessment of risk assigned to a process, or steps in a process.a. occurrence numberb. risk priority numberc. severity numberd. detection number

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The Asq Certified Six Sigma Yellow Belt Study Guide 2nd Edition Erica L Farmer ,Grace L Duffy - Solutions

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