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Human Resource Management 13th Edition Gary Dessler - Solutions
2. What are some viable alternatives that homebuilders can use in lieu of employee recruitment?
1. What are the external forces acting on the recruitment effort for construction workers?
5-6 Briefly identify the differences between millennials and Generation Z, and what we can do using the concept of Grit to recruit better candidates from these generations. PAGE 174
5-5 Discuss the basic methods available for evaluating the recruiting process. PAGE 172
5-4 Identify and briefly discuss the major challenges and constraints involved in the recruiting process. PAGE 168
5-3 Discuss the major advantages and disadvantages of both internal and external recruiting. PAGE 162
5-2 Briefly discuss the main items we need to consider before recruiting. PAGE 158
5-1 Identify and discuss the primary goal of the recruiting process and the major external forces acting on recruiting. PAGE 155
6. How could CEO Cote use trend/ratio/regression analysis to support his contention that most Honeywell managers overestimated their savings and underestimated how disruptive layoffs would be to the firm’s operations?
5. How might job analysis and job design minimize the impact of furloughs on organizational performance and productivity?
4. Compared to layoffs, do you expect the impact of furloughs to be higher on the turnover rate or lower? Explain your reasoning.
3. What options did Honeywell use to overcome the projected labor surplus during the recession? Were there other available options?
2. Which quantitative or qualitative manpower forecasting method do you believe Honeywell used to decide to move forward with furloughs rather than layoffs?Explain.
1. How does the use of HR forecasting reflect Honeywell’s strategy and culture?
4-7 Discuss the reasons why gig work and automation have recently increased at such a rapid rate.PAGE 145
4-6 Identify the major options when the organization is faced with a labor surplus or shortage.PAGE 139
4-5 Discuss the two types of HR forecasting and the three most common quantitative forecasting methods. PAGE 135
4-4 Describe the four major tools for motivational job design. PAGE 131
4-3 Discuss the four major approaches to job design and the components and purpose of the Job Characteristics Model. PAGE 126
4-2 Discuss the reason for job analysis, and identify the five major options available and expected outcomes of the process. PAGE 118
4-1 Describe the process of workflow analysis and identify why it is important to HRM. PAGE 116
6. Should religious parties be optional? Mandatory? Offered? Not offered?
5. How effective in the company’s culture is giving out awards in front of everyone else?
4. Which employee handbook proposal should the company incorporate (if any) and why?
3. Which employment law or laws does this case involve? How would the law(s) that you identified apply in this case?
2. Does management have a legal defense to discriminate by requiring attendance at religious based events? Which defense is management using for keeping the policy?
1. Does the current policy pass the OUCH test?
6. How would you create a link between customers and the way employees perform to assure that incentives are distributed evenly and equally at Netflix?
5. How does Netflix monitor its employees’ performance? Would you prefer to be evaluated this way or through a balanced scorecard (BSC) approach? Explain your position.
4. “Where we want to be, how to get there, and where are we now” are key points of a successful company’s strategy. How do the company’s HR policies support the firm’s strategy?
3. In terms of sustaining the company’s competitive advantage, what is the most important step that Netflix has taken, as noted by Hastings and McCord?
2. What is Netflix’s competitive strategy? What does it believe is the driving force that makes this strategy so successful? Do you agree?
1. Netflix was a pioneer in the online video rental market, making “old-fashioned”DVD rentals a thing of the past and putting Blockbuster out of business. Using the five-forces model, describe how Netflix changed the entertainment rental industry.
2-9 Discuss the role of culture, technology, and globalization in HRM.
2-8 Identify the common measurement tools for strategic HRM.
2-7 Describe human resource management systems (HRMS) and identify how they can help HR make decisions. PAGE 61
2-6 Identify areas of HRM where data analytics and other HR technologies can have an effect on organizational success. PAGE 59
2-5 Discuss how organizational culture affects the members of the organization. PAGE 56
2-4 Identify and describe the major components of organizational structure and why it is important to understand them. PAGE 53
2-3 Identify the three types of strategy, two methods to analyze strategy, and the objective writing model. PAGE 47
2-2 Discuss how having a vision and mission helps organizations design a strategy and focus their resources. PAGE 44
2-1 Identify and explain the major components of the external environment.
5. The people quoted in the case are all CEO’s of their firms and not HRM managers.Why would CEO’s concern themselves with HR issues if these issues are the responsibility of HR managers?
4. Given the feast/famine cycle in the oil supplier industry, what trends and issues in HR address the necessity of retaining these firms’ best employees?
3. HR managers have several disciplines of responsibilities—which disciplines does this case directly and indirectly address?
2. What types of jobs and related skill sets seem to be in short supply currently in the oil supply industry, given the increase in construction employment in the past year?Which of the three new HRM challenges and four critical dependent variables does this issue most closely address?
1. One of the two main goals of strategic HRM is to ensure the correct number of employees with the types of skills the organization requires. Given the boom/buster nature of the oil services industry, what external factors in this case should an HRM manager monitor to ensure that employment needs
1-9 Describe how employee engagement affects productivity. PAGE 28
1-8 Explain the five parts of the practitioner’s model for HRM and how the model applies to this book. PAGE 25
1-7 List some of the major resources for HRM careers. PAGE 23
1-6 Identify and briefly describe the eight major HRM discipline areas. PAGE 17
1-5 Discuss the line manager’s six HRM responsibilities. PAGE 16
1-4 Describe the four major HRM skill sets. PAGE 14
1-3 Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. PAGE 11
1-2 Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well. PAGE 9
1-1 Identify the difference between the traditional view of human resource management (HRM)and the present view. PAGE 6
4. Write a 1-page summary addressing the topic, How improving safety and health at the Hotel Paris will contribute to us achieving our strategic goals. The New Safety and Health Program The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris
3. Give three specific examples of how Hotel Paris can use HR practices to improve its safety efforts. The New Safety and Health Program The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay
2. List 10 specific high-risk areas in a typical hotel you believe Lisa and her team should look at first, including examples of the safety or health hazards that they should look for there. The New Safety and Health Program The Hotel Paris s competitive strategy is To use superior guest service to
1. Based on what you read in this chapter, what s the first step the Hotel Paris should take as part of its new safety and health program, and why? The New Safety and Health Program The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties,
3. How would you suggest the Carters get all employees to behave more safely at work? Also, how would you advise them to get those who should be wearing goggles to do so? Employees safety and health are very important matters in the laundry and cleaning business. Each facility is a small production
2. Would it be advisable for the firm to set up a procedure for screening out accident-prone individuals? How should they do so? Employees safety and health are very important matters in the laundry and cleaning business. Each facility is a small production plant in which machines, powered by
1. How should the firm go about identifying hazardous conditions that should be rectified? Use checklists such as those in Figures 16-5 and 16-8 to list at least 10 possible dry-cleaning store hazardous conditions. Employees safety and health are very important matters in the laundry and cleaning
4. Based on what you know and on what other dot-coms are doing, write a short position paper on the subject, What can we do to reduce the potential problems of stress and burnout in our company? At first glance, a dot-com company is one of the last places you d expect to find potential safety and
3. Write a short position paper on the subject, What should we do to get all our employees to behave more safely at work? At first glance, a dot-com company is one of the last places you d expect to find potential safety and health hazards or so the owners of LearnInMotion.com thought. There s no
2. Would it be advisable for them to set up a procedure for screening out stress-prone or accident-prone individuals?Why or why not? If so, how should they screen them? At first glance, a dot-com company is one of the last places you d expect to find potential safety and health hazards or so the
1. Based upon your knowledge of health and safety matters and your actual observations of operations that are similar to theirs, make a list of the potential hazardous conditions employees and others face at LearnInMotion.com.What should they do to reduce the potential severity of the top five
How Safe Is My University?Purpose: The purpose of this exercise is to give you practice in identifying unsafe conditions.Required Understanding: You should be familiar with material covered in this chapter, particularly that on unsafe conditions and that in Figures 16-5 (page 541), 16-6(pages 542
5. A 315-foot-tall, 2-million-pound crane collapsed on a construction site in East Toledo, Ohio, killing four ironworkers. Do you think catastrophic failures like this are avoidable? If so, what steps would you suggest the general contractor take to avoid a disaster like this?
4. A safety journal presented some information about what happens when OSHA refers criminal complaints about willful violations of OSHA standards to the U.S.Department of Justice (DOJ). In one 20-year period, OSHA referred 119 fatal cases allegedly involving willful violations of OSHA to the DOJ
6. List five workplace health hazards and how to deal with them.
5. Minimize unsafe acts by employees.
3. Answer the question, What causes accidents?
2. List and briefly describe what you believe are the three most important steps Hotel Paris management can take to reduce the likelihood unions will organize more of its employees.
1. How should the details of the Hotel Paris s strategy influence the new union-related HR practices (perhaps such as grievance procedures) it establishes?
3. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure grievances and gripes like this one are expressed and are heard by top management? On visiting one of Carter Cleaning Company s stores, Jennifer was surprised to be taken aside
2. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company. On visiting one of Carter Cleaning Company s stores, Jennifer was surprised to be taken aside by a long-term Carter employee, who met her as she
1. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not? On visiting one of Carter Cleaning Company s stores, Jennifer was surprised to be taken aside by a long-term Carter employee, who met her as she was parking her car.Murray (the store
Purpose: The purpose of this exercise is to give you practice in dealing with some of the elements of a union-organizing campaign.91 Required Understanding: You should be familiar with the material covered in this chapter, as well as the following incident, An Organizing Question on
4. What role (with examples) did negotiating skills seem to play in the WGA producers negotiations? The talks between the Writers Guild of America (WGA) and the Alliance of Motion Picture & Television Producers(producers) began tense, and then got tenser. In their first meeting, the two sides got
3. This was a conflict between professional and creative people (the WGA) and TV and movie producers.Do you think the conflict was therefore different in any way than are the conflicts between, say, the Autoworkers or Teamsters unions against auto and trucking companies? Why? The talks between the
2. The WGA did eventually strike. What tactics could the producers have used to fight back once the strike began?What tactics do you think the WGA used? The talks between the Writers Guild of America (WGA) and the Alliance of Motion Picture & Television Producers(producers) began tense, and then
3. The HRCI Test Specifications Appendix (pages 633 640)lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development).In groups of four to five
1. You are the manager of a small manufacturing plant. The union contract covering most of your employees is about to expire.Working individually or in groups, discuss how to prepare for union contract negotiations.
7. Define impasse, mediation, and strike, and explain the techniques that are used to overcome an impasse.
6. What is meant by good faith bargaining? Using examples, explain when bargaining is not in good faith.
5. Explain in detail each step in a union drive and election.
4. Briefly illustrate how labor law has gone through a cycle of repression and encouragement.
3. Describe important tactics you would expect the union to use during the union drive and election.
1. Why do employees join unions? What are the advantages and disadvantages of being a union member?2. Discuss five sure ways to lose an NLRB election.
6. Develop a grievance procedure.
5. Illustrate with examples bargaining that is not in good faith.
4. Describe five ways to lose an NLRB election.
3. Present examples of what to expect during the union drive and election.
2. Discuss the main features of at least three major pieces of labor legislation.
1. Give a brief history of the American labor movement.
3. Based on what you learned in this chapter, write a short(less than one page) explanation Lisa can use to sell to top management the need to improve the hotel chains fairness and justice processes. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel
2. Based on what you read in this chapter, create in outline form a strategy map showing how the Hotel s HR functions can foster employee ethics. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length
1. List three specific steps Hotel Paris should take with respect to each individual human research function(selection, training, and so on) to improve the level of ethics in the company. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris
4. How would you deal with the store manager? Being in the laundry and cleaning business, the Carters have always felt strongly about not allowing employees to smoke, eat, or drink in their stores. Jennifer was therefore surprised to walk into a store and find two employees eating lunch at the
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