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resource management for individuals
Human Resource Management In A Hospitality Environment 1st Edition Jerald Chesser - Solutions
identify the methods and steps for completion of a job analysis
Discuss and describe laws related to immigration.
Identify and discuss the Occupational Safety and Health (OSH) Act.
Identify and discuss the laws administered by the Equal Employment Opportunity Commission (EEOC).
Identify laws related to fair labor standards.
Identify and compare and contrast laws relative to the relationship between employers and unions.
Identify elements of the evolution of supervision
Define and apply the concept of authority
Identify and apply the elements of supervision
Identify elements of ethics and professionalism in supervision
Identify and discuss the attributes a successful supervisor
Define the term supervisor
Apply a basic knowledge of the principles of change.
Recall information about Deming’s 14 quality principles to hospitality management.
Recall the development, strengths, and weaknesses of different concepts of management.
Identify contingency, systems, and chaos management theories.
Recall all the principles and philosophies of scientific management, management by objective (MBO), reengineering, the elements of the excellence movement, and total quality management (TQM).
Define the customer within the wider context of the hospitality industry.
Describe the key aspects of contract negotiation.
Relate the principles of discipline in the union environment.
Discuss the proper maintenance and handling of personnel files.
Describe the relationship of recordkeeping and effective human resource management in the union environment.
Relate the factors of performance evaluation in the union environment.
Recall the elements of policy development in the union environment.
Relate the principles of hiring in the union environment.
Describe the key aspects of a union and the union contract.
Define the strategies and rationale for conducting exit interviews.
State the principles of terminating a staff member.
State the guidelines for administering discipline in a fair and equitable way.
List the guidelines for reducing the trauma of termination for the staff member.
Relate the principles of positive discipline.
Recall the principles of the progressive approach to discipline.
Describe the discipline parameters in which the manager operates relative to unions and the EEOC.
Define discipline in its broader sense as it applies to the role of the manager.
What are the primary laws regarding equal opportunity in the workplace and what do they say?
Relate the legal responsibilities of the manager in regard to sexual harassment.
State the elements that make up sexual harassment.
Relate the elements of a diverse workplace.
Explain the nature of the work environment relative to a diversified workforce.
List phrases that encourage staff members to give feedback.
State how to give negative criticism and achieve positive results.
Discuss providing criticism with respect for the individual.
List issues and elements that create fear within the work environment.
Identify and describe the elements that contribute to the creation of an organizational“vision.”
Explain the requirements of team to team/department to department dependence in the hospitality industry.
List the steps essential to improving teamwork.
Explain the requirements of understanding and trust in relation to team building.
List the major criteria associated with effective teams.
Describe the key aspects of facilitating teamwork.
Define the elements of establishing goals and objectives for team building.
List and discuss the crucial elements of developing a team commitment.
State the principles of building a team.
State the rationale for a team approach.
Relate the companies’ roll in employee health and wellness.
Identify the basic steps in health, safety, and accident prevention.
Discuss the connections between motivation and job satisfaction.
Describe steps to deal effectively with staff member complaints.
Identify the issues that contribute to staff member frustration.
Relate the role of compensation in the performance evaluation process.
Identify the factors in evaluating weak staff member performance.
Recall the principles of evaluation interviews.
List and discuss methods of staff member evaluation.
Describe the benefits and the impact of performance evaluations on staff development.
State the elements upon which managers evaluate performance of the staff member.
Define performance evaluation.
Discuss the principles of follow-up and evaluation of socialization and orientation training.
Recall the principles of conducting orientation training.
Discuss the duration of orientation training.
Describe topics for inclusion in orientation training programs.
Discuss the elements of socialization.
Discuss the elements of orientation.
Discuss the differences between socialization and orientation.
Identify factors that inhibit learning.
Discuss the concept of andragogy and outline the challenges in this area for the trainer.
List the learning domains.
Define the types of training and their strengths and weaknesses and describe situations appropriate for each method.
Describe a systems approach to training and explain how training interacts with the goals of the company.
Relate the concept of training as an investment.
Create a schedule for your kitchen employees at Chef Bert’s Food Emporium based on the following information (Figure 5.8).i. kitchen supervisors ii. line cooks iii. cooks’ assistants iv. preparatory cooks v. dishwashers vi. pot and pan cleaners The operation is open from 11 a.m. to 11 p.m., 6
State the steps in scheduling employees.
State the purpose and components of an EAP.
List and discuss a minimum of two types of incentive programs associated with the hospitality industry.
Outline the requirements of each the following government mandated benefits:i. Health insurance ii. Workers’ compensation iii. Social security iv. Medicare
List and discuss four types of benefits common in hospitality operations.
State the process of determining job worth.
Outline the regulations governing overtime pay.
Define the following terms associated with compensation:i. Hourly ii. Salaried iii. Exempt iv. Nonexempt personnel
Differentiate elements associated with the hiring decision-making process.
State two examples of inappropriate and appropriate questions.
List the steps to be considered when interviewing potential team members.
Classify different types of interviews used to screen applicants.
Apply the steps in screening potential new team members.
Interpret the legal issues associated with recruiting and selecting job applicants.
Define various recruitment techniques employed to attract a pool of qualified job candidates.
Differentiate between a job description and a job specification.
Analyze a job description for correct content.
Identify the methods and steps used for completion of a job analysis.
Discuss the features of the IRCA.
Discuss the specifics of three laws related to fair labor standards.
Discuss the features of the OSH Act.
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