Human Resource Management In A Hospitality Environment 1st Edition Jerald Chesser - Solutions

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7. Discuss why diversity management is important and how to institutionalize a diversity management program.
6. List the steps in the EEOC enforcement process.
5. Cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits.
4. Explain and illustrate two defenses you can use in the event of discriminatory practice allegations.
3. Define adverse impact and explain how it is proved.
2. Explain how to avoid and deal with accusations of sexual harassment at work.
1. Explain the importance of and list the basic features of Title VII of the 1964 Civil Rights Act and at least five other equal employment laws.
2. What would you do first if you were Jennifer? A main theme of this book is that human resource management activities like recruiting, selecting, training, and rewarding employees is not just the job of a central HR group but rather a job in which every manager must engage. Perhaps nowhere is
1. Make a list of five specific HR problems you think Carter Cleaning will have to grapple with. A main theme of this book is that human resource management activities like recruiting, selecting, training, and rewarding employees is not just the job of a central HR group but rather a job in which
3. What specific functions should an HR unit carry out?What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization? As a new member of the board of directors for a local bank, Jack Nelson was being introduced to
2. Do you think setting up an HR unit in the main office would help? As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all the employees in the home office.When he was introduced to Ruth Johnson, he was curious about her work and asked her what the
1. What do you think is causing some of the problems in the bank s home office and branches? As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all the employees in the home office.When he was introduced to Ruth Johnson, he was curious about her work and
7. The HRCI Test Specifications appendix at the end of this book (pages 633 640) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management,Workforce Planning, and Human Resource Development). In
6. Laurie Siegel, senior vice president of human resources for Tyco International, took over her job just after numerous charges forced the company s previous board of directors and top executives to leave the firm. Hired by new CEO Edward Breen, Siegel had to tackle numerous difficult problems
4. Why is it important for companies today to make their human resources into a competitive advantage? Explain how HR can contribute to doing this. What are some examples of employers who do this?
6. Define and give an example of evidence-based human resource management.
5. List and briefly describe important traits of today s human resource managers.
4. Briefly discuss and illustrate each of the important trends influencing human resource management.
3. Illustrate the human resources responsibilities of line and staff (HR) managers.
2. Show with examples why human resource management is important to all managers.
describe the key aspects of contract negotiation
relate the principles of discipline in the union environment
describe the relationship of recordkeeping and effective human resource management in the union environment
relate the factors of performance evaluation in the union environment
recall the elements of policy development in the union environment
relate the principles of hiring in the union environment
describe the key aspects of a union and the union contract
define the strategies and rationale for conducting exit interviews.
state the principles of terminating a staff member
state the guidelines for administering discipline in a fair and equitable way
relate the principles of positive discipline
recall the principles of the progressive approach to discipline
describe the discipline parameters in which the manager operates relative to unions and the Equal Employment Opportunity Commission(EEOC)
define discipline in its broader sense as it applies to the role of the manager
explain the primary laws regarding equal opportunity in the workplace
relate the legal responsibilities of the manager in regard to sexual harassment
state the elements that make up sexual harassment
relate the elements of a diverse workplace
explain the nature of the work environment relative to a diversified workforce
recall the steps to encouraging staff members to give feedback
state how to give negative criticism and achieve positive results
discuss providing criticism with respect for the individual
describe issues and elements that create fear within the work environment
explain the requirements of team to team/department to department dependence in the hospitality industry
list the steps essential to improving teamwork
explain the requirements of understanding and trust in relation to team building
list the major criteria associated with effective teams
describe the key aspects of facilitating teamwork
define the elements of establishing goals and objectives for team building
identify the crucial elements of developing a team commitment
know and understand the principles of building a team
identify and describe the rationale for a team approach
explain why feedback is an important element of morale.
describe the elements and effects of negative stimulus
recall the elements of positive stimulus
describe factors of morale within the operation
explain the elements that contribute to a motivated team
list the major theories and philosophies of motivation
define motivation
relate the companies roll in employee health and wellness
identify the basic steps in health, safety, and accident prevention
define the connections between motivation and job satisfaction
describe steps to deal effectively with staff member complaints
identify the issues that contribute to staff member frustration
relate the role of compensation in the performance evaluation process.
identify the factors in evaluating weak staff member performance
recall the principles of evaluation interviews
identify methods of staff member evaluation
describe the benefits and the impact of performance evaluations on staff development
state the elements upon which managers evaluate staff member’s performance
define performance evaluation
illustrate the principles of follow-up and evaluation of socialization and orientation training.
recall the principles of conducting orientation training
discuss the duration of orientation training
describe topics for inclusion in orientation training programs
identify the elements of socialization
identify the elements of orientation
differentiate between socialization and orientation
identify factors that inhibit learning.
understand the concept of andragogy and outline the challenges in this area for the trainer
list the learning domains
define the types of training and their strengths and weaknesses and describe situations appropriate for each method
describe a systems approach to training and explain how training interacts with the goals of the company
relate the concept of training as an investment
apply the principles of scheduling.
state the steps in scheduling employees
identify the purpose and components of an employee assistance program (EAP)
relate the value and types of incentives
differentiate components of government mandated benefits
identify the benefits common in hospitality operations
recall the principles of determining job worth
apply the regulations governing overtime pay
define hourly, salaried, and exempt and nonexempt personnel
summarize the principles of compensation structure
classify different types of interviews used to screen applicants
apply the steps in screening potential new team members
interpret the legal issues associated with recruiting and selecting job applicants
define various recruitment techniques employed to attract a pool of qualified job candidates
differentiate between a job description and a job specification
analyze a job description for correct content

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