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Human Resource Management 13th Edition Gary Dessler - Solutions
3. What performance appraisal system would you develop for the secretaries if you were Rob Winchester? Defend your answer. Rob Winchester, newly appointed vice president for administrative affairs at Sweetwater State University, faced a tough problem shortly after his university career began. Three
2. Do you think that Vice President Winchester would be better off dropping graphic rating forms, substituting instead one of the other techniques we discussed in this chapter, such as a ranking method? Why? Rob Winchester, newly appointed vice president for administrative affairs at Sweetwater
1. Do you think that the experts recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you think will be necessary? Rob Winchester, newly appointed vice president for administrative affairs at
4. The class should select the top 10 factors from all of the appraisal tools presented to create what the class perceives to be the most effective tool for appraising the performance of the instructor. Purpose: The purpose of this exercise is to give you practice in developing and using a
3. Next, have a spokesperson from each group post his or her group s appraisal tool on the board. How similar are the tools? Do they all measure the same factors?Which factor appears most often? Which do you think is the most effective tool on the board? Purpose: The purpose of this exercise is to
2. Next, your group should develop its own tool for appraising the performance of an instructor. Decide which of the appraisal tools (graphic rating scales, alternation ranking, and so on) you are going to use, and then design the instrument itself. Purpose: The purpose of this exercise is to give
1. First, based on what you now know about performance appraisal, do you think Figure 9-1 is an effective scale for appraising instructors? Why?Why not? Purpose: The purpose of this exercise is to give you practice in developing and using a performance appraisal form.Required Understanding: You are
5. Every week, like clockwork, during the 2009 TV season, Donald Trump told another apprentice, You re fired!Review recent (or archived) episodes of Donald Trump s Apprentice show and answer this: What performance appraisal system did Mr. Trump use, and do you think it resulted in valid appraisals?
4. The HRCI Test Specifications Appendix at the end of this book (pages 633 640) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In
1. What is the purpose of a performance appraisal?
7. Perform an effective appraisal interview
6. Discuss the pros and cons of using different raters to appraise a person s performance.
5. Explain and illustrate the problems to avoid in appraising performance.
4. Develop, evaluate, and administer at least four performance appraisal tools.
3. Set effective performance appraisal standards.
2. Describe the appraisal process.
1. Define performance management and discuss how it differs from performance appraisal.
3. Based on what you read in this chapter and what you may access via the Web, develop a detailed training program for one of these hotel positions: security guard, housekeeper, or valet/door person. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel
2. Have Lisa and the CFO sufficiently investigated whether training is really called for? Why? What would you suggest? The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of
1. Based on what you read in this chapter,what do you suggest Lisa and her team do first with respect to training? Why? The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of
3. Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used? The Carter Cleaning Centers currently have no formal orientation or training policies or procedures, and
2. In the HR management course Jennifer took, the book suggested using a job instruction sheet to identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for the counter persons job? If so,what should the form look like, say, for a counter person? The Carter
1. Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information? The Carter Cleaning Centers currently have no formal orientation or training policies or procedures, and Jennifer believes this is one reason why the standards to
3. Explain in detail what you would do to improve the training process at Apex. Make sure to provide specific suggestions, please. Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably decide to do it their way, as he
2. What role should job descriptions play in training at Apex? Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably decide to do it their way, as he puts it, and arguments ensue between Jim, the employee, and the
1. What do you think of Apex s training process? Could it help to explain why employees do things their way ?If so, how? Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably decide to do it their way, as he puts it, and
8. Perhaps no training task in Iraq was more pressing than that involved in creating Iraqs country s new army, which is an ongoing task. These were the people who were to help the coalition bring security to Iraq.However,many new soldiers and even officers had no experience. There were language
7. The HRCI Test Specifications appendix at the end of this book (pages 633 640) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In
2. Explain how you would apply our motivation points(page 256) in developing a lecture, say, on orientation and training.
8. List and briefly discuss the importance of the eight steps in leading organizational change.
7. List and briefly discuss four management development programs.
6. Explain how to use five training techniques.
5. Discuss how you would motivate trainees.
4. Explain how to distinguish between problems you can fix with training and those you can t.
3. Describe and illustrate how you would identify training requirements.
2. List and briefly explain each of the four steps in the training process.
4. According to the video, what practices should you avoid during an interview?How do these compare with those we discussed in Chapter 7? Zipcar is a company that allows customers to share a car for a fee as small as a short cab ride. Individuals who become Zipcar members are able to reserve a
3. List three behavioral and three situational questions that you would use to interview Zipcar employment applicants. Zipcar is a company that allows customers to share a car for a fee as small as a short cab ride. Individuals who become Zipcar members are able to reserve a vehicle with as little
2. What do those doing the actual hiring at Zipcar feel are important characteristics to find in potential employees? Zipcar is a company that allows customers to share a car for a fee as small as a short cab ride. Individuals who become Zipcar members are able to reserve a vehicle with as little
1. What makes Zipcar an attractive employer for which to work? Zipcar is a company that allows customers to share a car for a fee as small as a short cab ride. Individuals who become Zipcar members are able to reserve a vehicle with as little advance notice as 1 hour through any wireless device,
5. Describe the interview process used by Patagonia. How is this process similar to others in the industry? How does the process used by Patagonia differ? Patagonia strives to select employees whose values are in sync with the philosophies and values of the company. The interviewing process is a
4. What is the employee turnover rate at Patagonia? Is this higher or lower than the industry average? What reason can you give for why Patagonia s turnover rate is as you described? Patagonia strives to select employees whose values are in sync with the philosophies and values of the company. The
3. In what respects does Patagonia s employee selection process reflect a talent management approach to selection? Patagonia strives to select employees whose values are in sync with the philosophies and values of the company. The interviewing process is a multi-faceted one, in which candidates
2. What traits does Patagonia look for in its future employees during the interview process? Patagonia strives to select employees whose values are in sync with the philosophies and values of the company. The interviewing process is a multi-faceted one, in which candidates take part in several
1. If you had to create a talent management type job profile for the average employee at Patagonia, what would the profile look like in terms of its specific contents? Patagonia strives to select employees whose values are in sync with the philosophies and values of the company. The interviewing
3. Evaluate Gawker Media s practice of recruiting new writers from the people who comment on its sites. How would you suggest the company improve its recruiting practices overall? Gawker Media founder Nick Denton analyzes how his company responded to the 2007 2010 recession. A key was planning for
2. How is it that some organizations succeed during a recession? Gawker Media founder Nick Denton analyzes how his company responded to the 2007 2010 recession. A key was planning for staffing levels.
1. Based on what we discussed in Chapter 5, what advice would you give Gawker regarding how to improve its personnel planning Gawker Media founder Nick Denton analyzes how his company responded to the 2007 2010 recession. A key was planning for staffing levels.
5. From what Hautelook says, is it really necessary for the company to use employment agencies? Why? The online fashion retailer Hautelook is growing quickly and needs to recruit new employees at a rapid rate. The video discusses the company s methods for recruiting job applicants and for finding
4. Given that it loves to promote internally, what other steps would you suggest Hautelook take to facilitate this? The online fashion retailer Hautelook is growing quickly and needs to recruit new employees at a rapid rate. The video discusses the company s methods for recruiting job applicants
3. How would you suggest Hautelook deal with the problem of receiving too many résumé applications? The online fashion retailer Hautelook is growing quickly and needs to recruit new employees at a rapid rate. The video discusses the company s methods for recruiting job applicants and for finding
2. Based on the chapter, what other recruiting tools would you suggest a company like this use, and why? The online fashion retailer Hautelook is growing quickly and needs to recruit new employees at a rapid rate. The video discusses the company s methods for recruiting job applicants and for
1. Explain the importance of employee referrals to Hautelook s recruiting. The online fashion retailer Hautelook is growing quickly and needs to recruit new employees at a rapid rate. The video discusses the company s methods for recruiting job applicants and for finding the best potential
5. What indications, if any, are there that The Weather Channel takes a talent management approach? This video discusses job analysis in some detail, including how employers use the job analysis, who contributes to a job analysis, and writing the job description and the job specification.
4. If Taylor asked you what strategic HR is, what would you tell her? Does The Weather Channel seem to be practicing strategic HR? Why or why not? This video discusses job analysis in some detail, including how employers use the job analysis, who contributes to a job analysis, and writing the job
3. How is human resources at The Weather Channel involved in job analysis? This video discusses job analysis in some detail, including how employers use the job analysis, who contributes to a job analysis, and writing the job description and the job specification.
2. What role do you think job analysis plays in talent management at The Weather Channel? What role should it play? This video discusses job analysis in some detail, including how employers use the job analysis, who contributes to a job analysis, and writing the job description and the job
1. What job analysis tools would you suggest The Weather Channel use to supplement what it s doing now to analyze jobs? This video discusses job analysis in some detail, including how employers use the job analysis, who contributes to a job analysis, and writing the job description and the job
1. Set up groups of five or six students. Two students will be the interviewees, while the other students in the group will serve as panel interviewers. The interviewees will develop an interviewer assessment form, and the panel interviewers will develop a structured situational interview for a
2. Combine your questions into a complete interview that you would give to someone who must interview candidates for these jobs. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return
1. For the job of security guard or valet, develop five situational, five behavioral, and five job knowledge questions, with descriptive good/average/poor answers. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby
2. Should she implement an interview training program for her managers, and if so, specifically what should be the content of such a training program? In other words, if she did decide to start training her management people to be better interviewers, what should she tell them and how should she
1. In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and nonmanagement jobs? If so, how should these look and what questions should be included? Should she initiate a computer-based interview
3. The job of applications engineer for which Maria was applying requires (a) excellent technical skills with respect to mechanical engineering, (b) a commitment to working in the area of pollution control, (c) the ability to deal well and confidently with customers who have engineering problems,
2. Would you take the job offer if you were Maria? If you re not sure, what additional information would help you make your decision? Maria Fernandez is a bright, popular, and well-informed mechanical engineer who graduated with an engineering degree from State University in June 2009. During the
1. How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm or carelessness on the part of the firms management? If it were carelessness, what would you do to improve the
3. Instructions for the interviewers:While the interviewees are out of the room, the panel interviewers will have 20 minutes to develop a short structured situational interview form for a nanny. The panel interview team will interview two candidates for the position. During the panel interview,
2. Instructions for the interviewees: The interviewees should leave the room for about 20 minutes. While out of the room, the interviewees should develop an interviewer assessment form based on the information presented in this chapter regarding factors that can undermine the usefulness of an
7. The HRCI Test Specifications appendix at the end of this book (pages 633 640) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In
6. Several years ago, Lockheed Martin Corp. sued the Boeing Corp. in Orlando, Florida, accusing it of using Lockheed s trade secrets to help win a multibilliondollar government contract. Among other things, Lockheed Martin claimed that Boeing had obtained those trade secrets from a former Lockheed
5. Some firms swear by unorthodox interview methods.For example, Tech Planet, of Menlo Park, California, uses weekly lunches and wacky follow-up sessions as substitutes for first-round job interviews. During the informal meals, candidates are expected to mingle, and the Tech Planet employees they
2. Use the Internet to find employers who now do preliminary selection interviews via the Web. Print out and bring examples to class. Do you think these interviews are useful? Why or why not? How would you improve them?
1. Prepare and give a short presentation titled How to Be Effective as an Employment Interviewer.
5. Similarly, how would you explain the fact that structured interviews, regardless of content, are more valid than unstructured interviews for predicting job performance?
1. Explain and illustrate the basic ways in which you can classify selection interviews.
Do you anticipate any transportation or scheduling issues with the work schedule expected of this position? Researchers surveyed 40 disabled people from various occupations. The basic finding was that the disabled people felt that interviewers tend to avoid directly addressing the disability, and
Discuss a barrier or obstacle, if any, that you have encountered in any of your previous jobs. How was that addressed? Researchers surveyed 40 disabled people from various occupations. The basic finding was that the disabled people felt that interviewers tend to avoid directly addressing the
Other than technology, what other kind of support did you have in previous jobs? If none, is there anything that would benefit you? Researchers surveyed 40 disabled people from various occupations. The basic finding was that the disabled people felt that interviewers tend to avoid directly
Is there any specific technology that you currently use or have used in previous jobs that assists the way you work? Researchers surveyed 40 disabled people from various occupations. The basic finding was that the disabled people felt that interviewers tend to avoid directly addressing the
Is there any kind of setting or special equipment that will facilitate the interview process for you? Researchers surveyed 40 disabled people from various occupations. The basic finding was that the disabled people felt that interviewers tend to avoid directly addressing the disability, and
5. Give several examples of situational questions, behavioral questions, and background questions that provide structure.
4. Explain and illustrate each guideline for being a more effective interviewer.
3. Define a structured situational interview.
2. List and explain the main errors that can undermine an interview s usefulness.
1. List the main types of selection interviews.
3. What other tests would you suggest to Lisa, and why would you suggest them? The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and
2. Provide a detailed example of two possible personality test questions. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and
1. Provide a detailed example of the front-desk work sample test. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability. HR
3. How should her company terminate employees caught stealing, and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies looking for jobs? Jennifer Carter, of the Carter Cleaning Centers, and her father have what the latter
2. Specifically, what other screening techniques could the company use to screen out theft-prone and turnoverprone employees, and how exactly could these be used? Jennifer Carter, of the Carter Cleaning Centers, and her father have what the latter describes as an easy but hard job when it comes to
1. What would be the advantages and disadvantages to Jennifer s company of routinely administering honesty tests to all its employees? Jennifer Carter, of the Carter Cleaning Centers, and her father have what the latter describes as an easy but hard job when it comes to screening job applicants. It
2. What else (if anything) would you suggest? In 2011, a federal jury convicted a stock trader who worked for a well-known investment firm, along with two alleged accomplices, of insider trading. According to the indictment, the trader got inside information about pending mergers from lawyers. The
1. We want you to design an employee selection program for hiring stock traders. We already know what to look for as far as technical skills are concerned accounting courses, economics, and so on. What we want is a program for screening out potential bad apples. To that end, please let us know the
4. The HRCI Test Specifications appendix at the end of this book (pages 633 640) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management,Workforce Planning, and Human Resource Development). In
5. Why is it important to conduct preemployment background investigations? Outline how you would go about doing so.
3. Explain why you think a certified psychologist who is specifically trained in test construction should (or should not) be used by a small business that needs a test battery.
1. What is the difference between reliability and validity?In what respects are they similar?
7. Explain the key points to remember in conducting background investigations.
6. Give two examples of work sample/simulation tests.
5. List eight tests you could use for employee selection, and how you would use them.
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