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Management Information Systems Managing The Digital Firm 13th Edition Laudon, Jane Price; Laudon, Kenneth C - Solutions
1. Why did WR Grace’s general ledger system need an overhaul?
With a group of students, identify an area of information technology and explore how this technology might be useful for supporting global business strategies. For instance, you might choose an area such as digital telecommunications (e.g., e-mail, wireless communications, virtual private
4. Describe the steps you would have taken to control the risk in these projects.
3. Classify and describe the problems each airline faced in implementing its new reservation system.What management, organization, and technology factors caused those problems?
2. Evaluate the key risk factors of the projects to upgrade the reservation systems of WestJet and JetBlue.
1. How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making?
Form a group with two or three other students. Write a description of the implementation problems you might expect to encounter in one of the systems described in the Interactive Sessions or chapterending cases in this text. Write an analysis of the steps you would take to solve or prevent these
3. What is the role of end users in information systems project management?
2. It has been said that most systems fail because systems builders ignore organizational behavior problems. Why might this be so?
1. How much does project management impact the success of a new information system?
2. Caterpillar is the world’s leading maker of earthmoving machinery and supplier of agricultural equipment. Caterpillar wants to end its support for its Dealer Business System (DBS), which it licenses to its dealers to help them run their businesses. The software in this system is becoming out
1. In 2001, McDonald’s Restaurants undertook a project called Innovate to create an intranet connecting headquarters with its 30,000 restaurants in 120 countries to provide detailed operational information in real time. The new system would, for instance, inform a manager at the company’s Oak
3. Find a case study of this solution in action. Did the company described in the case realize similar benefits to Motorola?
2. What types of companies is this solution best geared towards?
1. What makes this solution different from HP PPM?
4. Evaluate the business impact of adopting HP PPM at Motorola.
3. What management, organization, and technology factors had to be addressed before Motorola could implement and successfully use HP PPM?
2. What features of HP PPM were most useful to Motorola?
1. What are some of the challenges Motorola faces as a business? Why is project management so critical at this company?
3. What are the potential benefits to companies using Scrum development?
2. How does Scrum differ from other software development methodologies?
1. Describe some of the benefits and drawbacks of Scrum development.
3. What other adjustments did DST make to be able to use Scrum more effectively in its software projects?What management, organization, and technology issues had to be addressed?
2. How did Scrum development help solve some of those problems?
1. What were some of the problems with DST Systems’ old software development environment?
5. What strategies are useful for managing project risk and system implementation?
4. What are the principal risk factors in information systems projects?
3. How can firms assess the business value of information systems projects?
2. What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
1. What are the objectives of project management and why is it so essential in developing information systems?
6. Diagram the “as-is” and “to-be” processes for prescribing a medication for a patient before and after an EMR system is implemented.
5. Name two important information requirements for physicians, two for patients, and two for hospitals that should be addressed by electronic medical records systems.
4. What are the business and social benefits of digitizing medical recordkeeping?
3. What is the business and social impact of not digitizing medical records (to individual physicians, hospitals, insurers, patients)?
2. What stages of system building will be the most difficult when creating electronic medical record systems? Explain your answer.
1. What management, organization, and technology factors are responsible for the difficulties in building electronic medical record systems?Explain your answer.
With three or four of your classmates, select a system described in this text that uses the Web. Review the Web site for the system you select. Use what you have learned from the Web site and the description in this book to prepare a report describing some of the design specifications for the
3. Why is is so important to understand how a business process works when trying to develop a new information system?
1. Why is selecting a systems development approach an important business decision? Who should participate in the selection process?
2. Management at your agricultural chemicals corporation has been dissatisfied with production planning. Production plans are created using best guesses of demand for each product, which are based on how much of each product has been ordered in the past. If a customer places an unexpected order or
1. A customer purchasing a Sears Roebuck appliance, such as a washing machine, can also purchase a three-year service contract for an additional fee. The contract provides free repair service and parts for the specified appliance using an authorized Sears service provider. When a person with a
3. Would this company have been a better fit than Savvion or Metastorm for Diebold or AmerisourceBergen, respectively? Why or why not?1. Describe the steps in Zimbra’s sales process. How well did its old marketing automation system support that process? What problems did it create?What was the
2. What are some of the important functionalities of the BPM products offered?
1. What types of companies have benefited from this software?
5. What companies stand to gain the most by implementing BPM?
4. What might be some of the problems with extending BPM software across a large number of business processes?
3. How did BPM change the way these companies ran their businesses?
2. What were the business benefits for each company from redesigning and managing their business processes?
1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management?
5. What are new approaches for system building in the digital firm era?
4. What are the alternative methods for building information systems?
3. Why would officers misreport certain data to CompStat? What should be done about the misreporting of data? How can it be detected? CompStat (short for COMPuter STATistics or COMParative STATistics) originated in the New York City Police Department (NYPD)in 1994 when William Bratton was police
2. Can police departments effectively combat crime without the CompStat system? Is community policing incompatible with CompStat? Explain your answer. CompStat (short for COMPuter STATistics or COMParative STATistics) originated in the New York City Police Department (NYPD)in 1994 when William
1. What management, organization, and technology factors make CompStat effective? CompStat (short for COMPuter STATistics or COMParative STATistics) originated in the New York City Police Department (NYPD)in 1994 when William Bratton was police commissioner. CompStat is a comprehensive, city-wide
3. How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer.
2. If businesses used DSS, GDSS, and ESS more widely, would managers and employees make better decisions? Why or why not?
1. As a manager or user of information systems, what would you need to know to participate in the design and use of a DSS or an ESS? Why?
4. How effective are Valero’s dashboards in helping management pilot the company? Explain your answer.
3. What kinds of information systems are required by Valero to maintain and operate its refining dashboard?
2. What measures of performance do the dashboards display? Give examples of several management decisions that would benefit from the information provided by Valero’s dashboards.
1. What management, organization, and technology issues had to be addressed when developing Valero’s dashboard?
2. Select one of the district’s schools and then the School Survey Results. How do these surveys help decision makers improve educational quality?
1. Select one of the district’s elementary, middle, or high schools and describe the data available on that particular school. What kinds of decisions do these data support? How do these data help school officials improve educational performance?
3. What management, organization, and technology issues must be addressed by this solution?
2. How do business intelligence systems provide a solution to this problem? What are the inputs and outputs of these systems?
1. Identify and describe the problem discussed in the case.
4. How effective was EPC as a solution for SFPUC? A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations, this challenge is more daunting than usual, not only because of a larger spike in employee retirements, but also because
3. Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC. A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations, this challenge is more daunting than usual, not only because of a
2. What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges? A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations, this challenge is more
1. What are the business goals of SFPUC? How is knowledge management related to those goals? A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations, this challenge is more daunting than usual, not only because of a larger
With a group of classmates, select two enterprise content management products, such as those from Open Text, IBM, EMC, or Oracle. Compare their features and capabilities. To prepare your analysis, use articles from computer magazines and the Web sites for the enterprise content management software
3. Your company wants to do more witih knowledge management. Describe the steps it should take to develop a knowledge management program and select knowledge management applications.
2. Describe various ways that knowledge management systems could help firms with sales and marketing or with manufacturing and production.
1. Knowledge management is a business process, not a technology. Discuss.
4. What are the business benefits of using intelligent techniques for knowledge management?• Define an expert system, describe how it works, and explain its value to business.• Define case-based reasoning and explain how it differs from an expert system.• Define a neural network, and describe
3. What are the major types of knowledge work systems and how do they provide value for firms?• Define knowledge work systems and describe the generic requirements of knowledge work systems.• Describe how the following systems support knowledge work: CAD, virtual reality, augmented reality, and
2. What types of systems are used for enterprisewide knowledge management and how do they provide value for businesses?• Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses.• Describe the role of the following
2. Sprint Nextel has the highest rate of customer churn (the number of customers who discontinue a service) in the cell phone industry, amounting to 2.45 percent. Over the past two years, Sprint has lost 7 million subscribers.Management wants to know why so many customers are leaving Sprint and
1. U.S. Pharma Corporation is headquartered in New Jersey but has research sites in Germany, France, the United Kingdom, Switzerland, and Australia. Research and development of new pharmaceuticals is the key to ongoing profits, and U.S.Pharma researches and tests thousands of possible drugs. The
4. How has the advent of electronic trading affected those regulatory measures?
3. What measures did regulators take to ensure that no future crashes would happen again?
2. How are the two crashes similar?
1. What features of the Black Monday crash are different from the 2010 flash crash?
4. Could this crash have been prevented? Why or why not?
3. What features of electronic trading and automated trading programs contributed to the crash?
2. What are some of the benefits of electronic trading?
1. Describe the conditions that preceded the flash crash.
3. Can you think of other products or services that would be well suited to AR? Find example videos of augmented reality in action(use Nick Burcher’s blog if you’re stuck:http://www.nickburcher.com/2009/05/augmentedreality-5-more-examples-of.html)
2. Do you think it is an effective marketing tool or application? Why or why not? Find example videos of augmented reality in action(use Nick Burcher’s blog if you’re stuck:http://www.nickburcher.com/2009/05/augmentedreality-5-more-examples-of.html)
1. Why is the example shown in the video an instance of AR? Find example videos of augmented reality in action(use Nick Burcher’s blog if you’re stuck:http://www.nickburcher.com/2009/05/augmentedreality-5-more-examples-of.html)
4. Suggest some other knowledge work applications for augmented reality
3. What makes augmented reality useful for real estate shopping applications?
2. Why is augmented reality so appealing to marketers?
1. What is the difference between virtual reality and augmented reality?
1. What is the role of knowledge management and knowledge management programs in business?
Form a group with three or four of your classmates.Select two businesses that are competitors in the same industry and that use their Web sites for electronic commerce. Visit these Web sites. You might compare, for example, the Web sites for iTunes and Napster, Amazon and BarnesandNoble.com, or
3. How have social technologies changed e-commerce?
5. What is the role of m-commerce in business, and what are the most important m-commerce applications?• List and describe important types of m-commerce services and applications.• Describe some of the barriers to m-commerce.
3. How has e-commerce transformed marketing?• Explain how social networking and the“wisdom of crowds” help companies improve their marketing.• Define behavioral targeting and explain how it works at individual Web sites and on advertising networks.
1. Columbiana is a small, independent island in the Caribbean. It wants to develop its tourist industry and attract more visitors. The island has many historical buildings, forts, and other sites, along with rain forests and striking mountains. A few first-class hotels and several dozen
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