Management 5th Asia-Pacific Edition Danny Samson, Richard L. Daft - Solutions

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3. What improvements would you make to the order placement feature? Visit Domino’s Web site and examine the order placement and Pizza Tracker features
2. Would the Pizza Tracker service influence you to order pizza from Domino’s instead of a competing chain? Why or why not? Visit Domino’s Web site and examine the order placement and Pizza Tracker features
1. What steps does Pizza Tracker display for the user? How does the Pizza Tracker improve the customer experience? Visit Domino’s Web site and examine the order placement and Pizza Tracker features
4. How effective are these systems in giving Domino’s a competitive edge? Explain your answer. When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza
3. How did the online pizza ordering system improve the process of ordering a Domino’s pizza? When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza
2. How do these systems help Domino’s improve its business performance? When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a favorite pizza joint that makes it like no one else. And many pizza lovers in America agreed up
1. What kinds of systems are described in this case?Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems. When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others
5. What is the role of the information systems function in a business?
4. Why are systems for collaboration and teamwork so important and what technologies do they use?
3. How do systems that link the enterprise improve organizational performance?
2. How do systems serve the different management groups in a business?
5. Would you like your home and your community to be part of a smart grid? Why or why not? Explain. The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers are
4. What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case. The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no
3. What challenge to the development of smart grids do you think is most likely to hamper their development? The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the
2. What management, organization, and technology issues should be considered when developing a smart grid? The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the
1. How do smart grids differ from the current electricity infrastructure in the United States?The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies provide power to consumers, but the grid provides no information about how the consumers are using
3. What are some of the organizational, managerial, and social complementary assets that help make UPS’s information systems so successful?
2. If you were setting up the Web site for another Major League Baseball team, what management, organization, and technology issues might you encounter?
1. Information systems are too important to be left to computer specialists. Do you agree? Why or why not?
5. What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems?What is a sociotechnical systems perspective?• List and describe each discipline that contributes to a technical approach to information systems.• List and
4. What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine value for an organization?• Define complementary assets and describe their relationship to information technology.• Describe the complementary social, managerial, and
3. What exactly is an information system? How does it work? What are its management, organization, and technology components?• Define an information system and describe the activities it performs.• List and describe the organizational, management, and technology dimensions of information
2. Why are information systems so essential for running and managing a business today?• List and describe six reasons why information systems are so important for business today.
1. How are information systems transforming business and what is their relationship to globalization?• Describe how information systems have changed the way businesses operate and their products and services.• Identify three major new information system trends.• Describe the characteristics
3. Explain how the Web site helps UPS achieve some or all of the strategic business objectives we described earlier in this chapter. What would be the impact on UPS’s business if this Web site were not available?
2. Go to the Business Solutions portion of the UPS Web site. Browse the UPS Business Solutions by category (such as shipment delivery, returns, or international trade) and write a description of all the services UPS provides for one of these categories. Explain how a business would benefit from
1. What kind of information and services does the Web site provide for individuals, small businesses, and large businesses? List these services.
4. What would happen if UPS’s information systems were not available? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS
3. What strategic business objectives do UPS’s information systems address? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.”
2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best
1. What are the inputs, processing, and outputs of UPS’s package tracking system? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest
2. List and describe three downloadable business applications for each device and describe their business benefits. Explore the Web site for the Apple iPhone, the Apple iPad, the BlackBerry, and the Motorola Droid
1. List and describe the capabilities of each of these devices and give examples of how they could be used by businesses. Explore the Web site for the Apple iPhone, the Apple iPad, the BlackBerry, and the Motorola Droid
4. D.W. Morgan’s CEO has stated, “The iPhone is not a game changer, it’s an industry changer. It changes the way that you can interact with your customers and with your suppliers.” Discuss the implications of this statement. Can you run your company out of your pocket?Perhaps not entirely,
3. What kinds of businesses are most likely to benefit from equipping their employees with mobile digital devices such as iPhones, iPads, and BlackBerrys? Can you run your company out of your pocket?Perhaps not entirely, but there are many functions today that can be performed using an iPhone,
2. Identify the problems that businesses in this case study solved by using mobile digital devices. Can you run your company out of your pocket?Perhaps not entirely, but there are many functions today that can be performed using an iPhone, BlackBerry, or other mobile handheld device. The smartphone
1. What kinds of applications are described here?What business functions do they support? How do they improve operational efficiency and decision making? Can you run your company out of your pocket?Perhaps not entirely, but there are many functions today that can be performed using an iPhone,
5. What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems?What is a sociotechnical systems perspective?
4. What are complementary assets?Why are complementary assets essential for ensuring that information systems provide genuine value for an organization?
3. What exactly is an information system? How does it work? What are its management, organization, and technology components?
2. Why are information systems so essential for running and managing a business today?
1. How are information systems transforming business and what is their relationship to globalization?
Describe the processes of and benefits from achieving high levels of customer focus and quality management.
1.Pick an organisation with which you are familiar, perhaps where one of you has worked, or even the university that you study at, and examine it with respect to the elements of Exhibit C.4. For each box in Exhibit C.4, describe what you know about how that organisation works. Further, if your
1.6 Select an organisation with which you are familiar. Discuss its strengths and weaknesses in relation to the core principles described in this chapter. How could the organisation’s performance on two of these principles be improved?
1.5 Through online or offline research, find an example of an organisation that is active in knowledge management. Describe the organisation’s knowledge management methods and the business benefits that result.
1.4 Describe a company or product that you like because it is innovative.Would it be an attractive place to work, and why? Can the company charge a premium price for its services? Does its bottom line outcome benefit from being innovative?
1.3 Discuss an example of a service experience you have had in which excellent customer service was given, and contrast it with one where you received poor service. What resulting approach to repurchasing from those suppliers will you have? What differences in staff behaviour and attitude did you
1.2 Look up the Fortune Magazine set of ‘Top 100 employers to work for’ on the Internet. What are some of the most important human resource management practices of these companies?
1.1 Conduct some research (via books, journals and the Internet) on a well-known business or government leader. What is it about his or her leadership style that has contributed to their success?
1.4 Given that some quality problems are almost inevitable with new technology and prototypes, what quality management and communication strategies should GM and Holden have planned for in developing and launching the Volt? General Motors gives design teams the green light With all the bad news
1.3 Would the partnership approach to supply chain management improve GM’s procurement of materials for new energy-efficient vehicles? Why or why not? General Motors gives design teams the green light With all the bad news about layoffs, outsourcing and plant closings at General Motors (GM),
1.2 Which total quality management (TQM) techniques may not be applicable to GM as it pioneers next-generation alternative-fuel vehicles? General Motors gives design teams the green light With all the bad news about layoffs, outsourcing and plant closings at General Motors (GM), including its
1.1 How might GM use organisational control to ensure that the Chevy Volt meets the expectations set for it during the vehicle’s early planning stages? General Motors gives design teams the green light With all the bad news about layoffs, outsourcing and plant closings at General Motors (GM),
1.3 If you were James Cowart, how would you have responded to the report from Eva Rucker? If you were Rucker, what would you do now? James Cowart started making and selling outdoor furniture in 1984. He built up the business to 300 employees and $28 million in sales in 2005. SunBright operates a
1.2 If you were the consultant, what types of information systems would you recommend for SunBright? Explain your reasons. James Cowart started making and selling outdoor furniture in 1984. He built up the business to 300 employees and $28 million in sales in 2005. SunBright operates a single
1.1 Which of the problems outlined by the consultant do you consider the highest priority? Second priority? Why? James Cowart started making and selling outdoor furniture in 1984. He built up the business to 300 employees and $28 million in sales in 2005. SunBright operates a single factory, where
Your group operates a business that imports premium home furnishings from China and Vietnam, selling them through two stores that you own, one in Sydney’s Balmain, and the other in Melbourne’s fashionable Chapel Street. Business has been quite solid and you are considering expansion; however,
1.3 Contact the Centre for Media Education and tell them you suspect Butter Crisp intends to use the website to conduct marketing research. The centre might be able to apply pressure that would make it uncomfortable enough for Deakins to pull the plug on the new kids’website. As head of the
1.2 Begin talking with other managers and try to build a coalition in support of some stricter controls, such as requiring parental permission to enter areas of the site that offer Crisp Cash in exchange for personal information. As head of the marketing department for Butter Crisp Snack Foods,
1.1 Stop worrying about it. There’s nothing illegal about what Butter Crisp is proposing to do, and any personal information gathered will be closely guarded by the company. Children can’t be harmed in any way by using the new website. As head of the marketing department for Butter Crisp Snack
1.10 The openness of wikis is both their strength and their weakness. As a business owner, why might you want to take advantage of this new technology? How might you guard against potential problems, such as vulnerability to mistakes, pranks, self-serving posts or cybervandalism?
1.9 Do you think it makes sense for companies such as Target and Kmart to focus resources on building their online business at the expense of their bricks-and-mortar business? Discuss.
1.8 How might the organisers of an upcoming Olympics use an extranet to get all the elements of the event up and running on schedule?
1.7 How do you think the growth of sophisticated management information systems (MIS) has changed the importance of personal experience and intuition in decision making? In other words, does MIS make decision making more of a science than an art? Discuss.
1.6 Critics argue that radio-frequency identifications (RFID) can potentially jeopardise consumer privacy by making it possible to link purchases to individuals or even to track the movement of individuals.Should this concern prevent companies from adopting RFID? Explain.
1.5 Some companies are using both lean manufacturing and Six Sigma(see Chapter 19) methods simultaneously to improve their operations.How do you think the two approaches might complement or conflict with each other? Explain.
1.4 What are the three types of inventory? Which type is most likely to be affected by the just-in-time inventory system? Explain.
1.3 What type of production layout do you think would work best in a car dealership? What type would work best for a company that produces handmade pottery? Discuss reasons for your answers.
1.2 Boeing’s 787 Dreamliner was seriously delayed because of slow deliveries from suppliers who were responsible for large chunks of the jet. Outsourcing has become an important aspect of supply chain management as companies strive to cut costs, yet the practice gives managers less control, as at
1.1 What are the major differences between manufacturing and service organisations?Give examples of how each type might benefit from using social media or other Web 2.0 tools.
1.If you were a manager at Boeing, what would you do to solve Boeing’s production and performance problems?How can an understanding of operations management help Boeing managers turn things around? Boeing made the planes that carry more than three-quarters of all air travellers every day, and is
1.9 Identify the benefits of connecting innovations in operational management to improved sustainability standards.
1.8 Summarise the key components of e-business and explain common e-business strategies.
1.7 Describe different types of IT systems used in today’s organisations and how they support daily operations and decision making.
1.6 Identify ways in which information technology has transformed the manager’s job.
1.5 Explain why small inventories are preferred by most organisations and describe just-in-time inventory management.
1.4 Discuss new technologies used for manufacturing and service operations, and explain what is meant by lean manufacturing.
1.3 Summarise considerations in designing facilities layout.
1.2 Explain today’s partnership approach to supply chain management.
1.1 Define operations management and describe its application within manufacturing and service organisations.
1.3 List the four steps of the feedback control model and describe an instance where Barcelona followed this process to improve its performance.
1.2 What is the ‘balanced scorecard’ approach to measuring corporate performance, and in what ways does Barcelona use this approach?
1.1 How do managers at Barcelona control the company’s financial performance?
1.3 What changes might Lincoln managers have to make to adapt their management system to overseas operations? Imagine having a management system that is so successful people refer to it with capital letters – the Lincoln Management System – and other businesses benchmark their own systems by
1.2 Based on what you have just read, what do you think makes the Lincoln System so successful? Imagine having a management system that is so successful people refer to it with capital letters – the Lincoln Management System – and other businesses benchmark their own systems by it. That is the
1.1 What types of control – feedforward, concurrent or feedback – are illustrated in this case? Explain. Imagine having a management system that is so successful people refer to it with capital letters – the Lincoln Management System – and other businesses benchmark their own systems by it.
1.Step 1. Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her
1.3 Adopt Chris Dykstra’s proposed changes with an even higher limit than the proposed $40 amount (say, $80 or $100), but which is still less than the cost of prosecution. In addition, make sure the policy isn’t publicised. That way, you’ll reduce costs even more and still benefit from your
1.2 Adopt Chris Dykstra’s proposed changes and show more leniency to first-time offenders. It is a more cost-effective approach to the problem than the current policy, plus it stays close to your father’s original intent. Chris Dykstra, the person responsible for loss prevention at Westwind
1.1 Continue Westwind’s zero-tolerance policy towards shoplifting.It’s the right thing to do – and it will pay off in the end in higher profitability because the chain’s reputation for being tough on crime will reduce overall losses from theft. Chris Dykstra, the person responsible for loss
1.11 Why is benchmarking an important component of TQM programs?Do you believe a company could have a successful TQM program without using benchmarking?
1.10 Why is it important for an organisation’s control system to be linked to its overall strategy?
1.9 Would you like to work for a company that uses open-book management?Would you like to be a manager in the company? Why or why not?
1.8 Some critics argue that Six Sigma is a collection of superficial changes that often result in doing a superb job of building the wrong product or offering the wrong service. Do you agree or disagree? Explain.
1.7 In the Innovative Way about eBay, CEO Meg Whitman is quoted as saying, ‘If you can’t measure it, you can’t control it.’ Do you agree with this statement? Provide examples from your school or business experience that support your argument.
1.6 Imagine that you are going to be the manager of a new Woolworths being built in your area. What items might be listed in your capital budget? What items might be listed in your expense budget?
1.5 What is the difference between budgeting and financial analysis? Why is each type of control important to a company?
1.4 What standards of performance has your lecturer established for this class? How will your actual performance be measured? How will your performance be compared with the standards? Do you think the standards and methods of measurement are fair? Why or why not?
1.3 Describe the advantages of using a balanced scorecard to measure and control organisational performance. Suppose you created a balanced scorecard for McDonald’s. What specific customer service measures would you include?

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Management 5th Asia-Pacific Edition Danny Samson, Richard L. Daft - Solutions

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