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Management Information Systems Managing The Digital Firm 13th Edition Laudon, Jane Price; Laudon, Kenneth C - Solutions
1. To what user information does Facebook retain the rights?
1. What concepts in the chapter are illustrated in this case?
5. What is the role of mobile commerce in business and what are the most important m-commerce applications?
3. List and describe the benefits from the SAP software.
With a group of three or four students, use the Web to research and evaluate the products of two vendors of enterprise application software. You could compare, for example, the SAP and Oracle enterprise systems, the supply chain management systems from i2 and SAP, or the customer relationship
3. What other services does the company offer?
2. Why did the company select i2 as its software vendor?
4. What are the challenges posed by enterprise applications?
1. Is cyberwarfare a serious problem? Why or why not?
With a group of three or four students, use the Web to research and evaluate security products from two competing vendors, such as antivirus software, firewalls, or antispyware software. For each product, describe its capabilities, for what types of businesses it is best suited, and its cost to
3. How secure is cloud computing? Explain your answer.
Form a group with three or four of your classmates.Compare the capabilities of Apple’s iPhone with a smartphone handset from another vendor with similar features. Your analysis should consider the purchase cost of each device, the wireless networks where each device can operate, service plan and
4. What are the principal technologies and standards for wireless networking, communications, and Internet access?• Define Bluetooth, Wi-Fi, WiMax, 3G and 4G networks.• Describe the capabilities of each and for which types of applications each is best suited.
2. How can businesses benefit from using this software?
5. Why are radio frequency identification(RFID) and wireless sensor networks valuable for business?
1. Emerson Process Management, a global supplier of measurement, analytical, and monitoring instruments and services based in Austin, Texas, had a new data warehouse designed for analyzing customer activity to improve service and marketing that was full of inaccurate and redundant data. The data in
3. What are some important principles of database design?
1. What are the problems of managing data resources in a traditional file environment and how are they solved by a database management system?
2. Explain how each of these services is affected by inaccurate consumer data
1. List and describe five services for businesses and explain how each uses consumer data. Describe the kinds of businesses that would use these services.
4. What can be done to solve these problems?
3. Analyze the management, organization, and technology factors responsible for credit bureaus’ data quality problems.
2. Are any ethical issues raised by credit bureaus’data quality problems? Explain your answer.
1. Assess the business impact of credit bureaus’ data quality problems for the credit bureaus, for lenders, for individuals.
Visit a Web site such as QVC.com or TripAdvisor.com detailing products or services that have customer reviews. Pick a product, hotel, or other service with at least 15 customer reviews and read those reviews, both positive and negative. How could Web content mining help the offering company improve
4. In what ways could text mining potentially lead to the erosion of personal information privacy?Explain.
3. What kinds of companies are most likely to benefit from text mining software? Explain your answer.
2. How does text-mining improve decision-making?
1. What problems does multitouch technology solve?
4. What are the current trends in software platforms?
4. What factors would you take into account in deciding whether to use Saleforce.com for your business?
3. What kinds of businesses could benefit from switching to Salesforce and why?
2. What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?
1. How does Salesforce.com use cloud computing?
Form a group with three or four of your classmates.Choose server or mobile operating systems to evaluate.You might research and compare the capabilities and costs of Linux versus the most recent version of the Windows operating system or Unix. Alternatively, you could compare the capabilities of
3.What are the advantages and disadvantages of cloud computing?
2. Should organizations use software service providers for all their software needs? Why or why not? What management, organization, and technology factors should be considered when making this decision?
1. Why is selecting computer hardware and software for the organization an important management decision? What management, organization, and technology issues should be considered when selecting computer hardware and software?
5. What are the challenges of managing IT infrastructure and management solutions?• Name and describe the management challenges posed by IT infrastructure.• Explain how using a competitive forces model and calculating the TCO of technology assets help firms make good infrastructure investments.
4. What are the current trends in software platforms?• Define and describe open source software and Linux and explain their business benefits.• Define Java and Ajax and explain why they are important.• Define and describe Web services and the role played by XML.• Name and describe the three
3. What are the current trends in computer hardware platforms?• Describe the evolving mobile platform, grid computing, and cloud computing.• Explain how businesses can benefit from autonomic computing, virtualization, green computing, and multicore processors.
2. What are the stages and technology drivers of IT infrastructure evolution?• List each of the eras in IT infrastructure evolution and describe its distinguishing characteristics.• Define and describe the following: Web server, application server, multitiered client/server architecture.•
1. What is IT infrastructure and what are its components?• Define IT infrastructure from both a technology and a services perspective.• List and describe the components of IT infrastructure that firms need to manage.
1. The University of Pittsburgh Medical Center (UPMC) relies on information systems to operate 19 hospitals, a network of other care sites, and international and commercial ventures. Demand for additional servers and storage technology was growing by 20 percent each year. UPMC was setting up a
3. What can individuals do to contribute to the green computing movement? Is the movement worthwhile?
2. What are the latest trends in green computing?What kind of impact are they having?
1. Who are some of the leaders of the green computing movement? Which corporations are leading the way? Which environmental organizations are playing an important role?
4. Should all firms move toward green computing?Why or why not?
3. What are the business benefits and costs of these solutions?
2. What solutions are available for these problems?Which are environment-friendly?
1. What business and social problems does data center power consumption cause?
1. Describe what you would do differently on your PC if it had multitouch capabilities. How much difference would multitouch make in the way you use your computer?
4. What management, organization, and technology issues must be addressed if you or your business was considering systems and computers with multitouch interfaces?
3. Describe three business applications that would benefit from a multitouch interface.
2. What are the advantages and disadvantages of a multitouch interface? How useful is it? Explain.
1. What is IT infrastructure and what are its components?
5. If you were in charge of designing electronic software for a linear accelerator, what are some features you would include? Are there any features you would avoid?
4. How would a central reporting agency that gathered data on radiation-related accidents help reduce the number of radiation therapy errors in the future?
3. Do you feel that any of the groups involved with this issue (hospital administrators, technicians, medical equipment and software manufacturers)should accept the majority of the blame for these incidents? Why or why not?
2. What management, organization, and technology factors were responsible for the problems detailed in this case? Explain the role of each.
1. What concepts in the chapter are illustrated in this case? What ethical issues are raised by radiation technology?
3. Discuss the pros and cons of allowing companies to amass personal data for behavioral targeting.
2. Should companies be responsible for unemployment caused by their information systems? Why or why not?
1. Should producers of software-based services, such as ATMs, be held liable for economic injuries suffered when their systems fail?
4. How have information systems affected everyday life?• Explain why it is so difficult to hold software services liable for failure or injury.• List and describe the principal causes of system quality problems.• Name and describe four quality-of-life impacts of computers and information
3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?• Define privacy and fair information practices.• Explain how the Internet challenges the protection of individual privacy and intellectual
2. What specific principles for conduct can be used to guide ethical decisions?• List and describe the five steps in an ethical analysis.• Identify and describe six ethical principles.
1. What ethical, social, and political issues are raised by information systems?• Explain how ethical, social, and political issues are connected and give some examples.• List and describe the key technological trends that heighten ethical concerns.• Differentiate between responsibility,
1. Make a daily log for 1 week of all the activities you perform each day using digital technology(such as cell phones, computers, television, etc.)and the amount of time you spend on each. Note the occasions when you are multitasking. On average, how much time each day do you spend using digital
4. What additional concerns are there for children using digital media? Should children under 8 use computers and cellphones? Why or why not? Do you think that the more information managers receive, the better their decisions? Well, think again.Most of us can no longer imagine the world without the
3. Do you think these arguments outweigh the positives of digital media usage? Why or why not? Do you think that the more information managers receive, the better their decisions? Well, think again.Most of us can no longer imagine the world without the Internet and without our favorite gadgets,
2. How might the brain affected by constant digital media usage? Do you think that the more information managers receive, the better their decisions? Well, think again.Most of us can no longer imagine the world without the Internet and without our favorite gadgets, whether they’re iPads,
1. What are some of the arguments for and against the use of digital media? Do you think that the more information managers receive, the better their decisions? Well, think again.Most of us can no longer imagine the world without the Internet and without our favorite gadgets, whether they’re
2. Most people are not aware of the widespread impact of texting while driving across the United States. Do a search on “texting while driving.”Examine all the search results for the first two pages. Enter the information into a two-column table. In the left column put the locality of the
1. Many people at state and local levels are calling for a federal law against texting while driving.Use a search engine to explore what steps the federal government has taken to discourage texting while driving.
3. Which of the ethical principles described in the text are useful for decision making about texting while driving? Cell phones have become a staple of modern society. Nearly everyone has them, and people carry and use them at all hours of the day. For the most part, this is a good thing: the
2. What are the ethical, social, and political issues raised by this case? Cell phones have become a staple of modern society. Nearly everyone has them, and people carry and use them at all hours of the day. For the most part, this is a good thing: the benefits of staying connected at any time and
1. Which of the five moral dimensions of information systems identified in this text is involved in this case? Cell phones have become a staple of modern society. Nearly everyone has them, and people carry and use them at all hours of the day. For the most part, this is a good thing: the benefits
4. How have information systems affected everyday life?
6. If more television programs were available online, would you cancel your cable subscription? Why or why not? The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and other
5. Have the cable companies found a successful new business model to compete with the Internet?Why or why not? The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and other
4. What management, organization, and technology issues must be addressed to solve the cable industry’s problems? The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and
3. How have the cable programming and delivery companies responded to the Internet? The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and other portable music players are
2. Describe the impact of disruptive technology on the companies discussed in this case. The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and other portable music players
1. What competitive forces have challenged the television industry? What problems have these forces created? The Internet has transformed the music industry. Sales of CDs in retail music stores have been steadily declining while sales of songs downloaded through the Internet to iPods and other
3. Would you like to use an iPad or Kindle for the books you use in your college courses or read for pleasure instead of traditional print publications?Why or why not? Visit Apple’s site for the iPad and the Amazon.com site for the Kindle. Review the features and specifications of each device
2. Compare the capabilities of the Kindle to the iPad.Which is a better device for reading books?Explain your answer. Visit Apple’s site for the iPad and the Amazon.com site for the Kindle. Review the features and specifications of each device
1. How powerful is the iPad? How useful is it for reading books, newspapers or magazines, for surfing the Web, and for watching video? Can you identify any shortcomings of the device? Visit Apple’s site for the iPad and the Amazon.com site for the Kindle. Review the features and specifications of
3. Describe the effects that the iPad is likely to have on the business models of Apple, content creators, and distributors. Tablet computers have come and gone several times before, but the iPad looks like it will be different. It has a gorgeous 10-inch color display, a persistent Wi-Fi Internet
2. What makes the iPad a disruptive technology?Who are likely to be the winners and losers if the iPad becomes a hit? Why? Tablet computers have come and gone several times before, but the iPad looks like it will be different. It has a gorgeous 10-inch color display, a persistent Wi-Fi Internet
1. Evaluate the impact of the iPad using Porter’s competitive forces model. Tablet computers have come and gone several times before, but the iPad looks like it will be different. It has a gorgeous 10-inch color display, a persistent Wi-Fi Internet connection, potential use of high-speed cellular
3. Are these practices by credit card companies ethical? Are they an invasion of privacy? Why or why not? When Kevin Johnson returned from his honeymoon, a letter from American Express was waiting for him.The letter informed Johnson that AmEx was slashing his credit limit by 60 percent. Why? Not
2. What are the business benefits of analyzing customer purchase data and constructing behavioral profiles? When Kevin Johnson returned from his honeymoon, a letter from American Express was waiting for him.The letter informed Johnson that AmEx was slashing his credit limit by 60 percent. Why? Not
1. What competitive strategy are the credit card companies pursuing? How do information systems support that strategy? When Kevin Johnson returned from his honeymoon, a letter from American Express was waiting for him.The letter informed Johnson that AmEx was slashing his credit limit by 60
2. Compare WebEx video capabilities with the videoconferencing capabilities described in this case.
1. List and describe its capabilities for small-medium and large businesses. How useful is WebEx? How can it help companies save time and money?
4. If you were in charge of a small business, would you choose to implement videoconferencing?What factors would you consider in your decision? Instead of taking that 6:30 A.M. plane to make a round of meetings in Dallas, wouldn’t it be great if you could attend these events without leaving your
3. What are the ways in which videoconferencing provides value to a business? Would you consider it smart management? Explain your answer. Instead of taking that 6:30 A.M. plane to make a round of meetings in Dallas, wouldn’t it be great if you could attend these events without leaving your
2. What is the distinction between videoconferencing and telepresence? Instead of taking that 6:30 A.M. plane to make a round of meetings in Dallas, wouldn’t it be great if you could attend these events without leaving your desktop? Today you can, thanks to technologies for videoconferencing and
1. One consulting firm has predicted that video and Web conferencing will make business travel extinct. Do you agree? Why or why not? Instead of taking that 6:30 A.M. plane to make a round of meetings in Dallas, wouldn’t it be great if you could attend these events without leaving your desktop?
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