Quality Management For Organizational Excellence: Introduction To Total Quality 7th Edition David L. Goetsch, Stanley B. Davis - Solutions

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1. How is the role of ERP system different from traditional TPS, MIS, DSS, and others?Can an ERP system support all levels of management?
2. Discuss the evolution of information systems in an organization. How can the use of ERP systems remove information or functional silos in organizations?
3. From all the ERP components listed in the chapter, which component is most critical in the implementation process and why?
4. Discuss the role of ERP in organizations.Are ERP tools used for business process reengineering (BPR) or does BPR occur due to ERP implementation?
5. Why is the design and selection of ERP architecture crucial for the implementation project? What are the long-term implications of selecting a wrong architectun:?
6. Dis :uss the criteria for selecting ERP vendor · . Which is the most important criteria and why?
7. FrO! .1 the examples provided in the chapter on ERP success and failure stories, what are the critical factors of success and failures?
8. What are the critical steps of the ERP project cycle? Discuss t� critical success factors.
1. Refer to the Hershey case. What were the goals and details of the Enterprise 21 project?
2. Refer to the Hershey case. What were some of the key problems that Hershey encountered when choosing, integrating and implementing their new ERP system?
3. Refer to the Hershey case. What difficult lessons did Hershey learn from this entire process? Did Hershey ultimately achieve its original goals by implementing this new ERP system?
4. Provide examples of ERP components in an organization that you know of or where you are working. Provide examples of the hard ware, software, people, processes, and databases.
5. If you had a choice between customizing an ERP application to meet the organization processes and modifying organization processes to meet the ERP functionality, which would you choose? Explain.
6. Where are ERP systems heading in the future? Do you agree or disagree with the trends discussed in the chapter? Explain.
7. Why is it necessary for the project triangle to be balanced at all times for project success? Discuss the implications of an unbalanced project triangle.
1. Comparing ERP Vendors: You have been appointed as a consultant to a small manufacturing company that is planning to select an ERP software vendor. The company has 300 employees spread across the United States, Canada, and Europe. Select five prominent ERP vendors and visit their websites to find
2. Software Functionality: Download a demo application of Great Plains software and evaluate its accounts receivable and accounts payable functions. What features are supported by this software to improve accounting employee productivity and help the organization in their financial/accounting
3. Application Service Provider (ASP): Find an ASP for ERP software. Visit their Web site and write a report to your organization on how the ASP service works. For example,
How will employees access the software?
How will data be stored? What security and
4. Careers in ERP: Find the various career options available for a person who is thinking of a career in ERP. What are the starting salaries as well as the career opportunities?Compare the salaries with other IT areas.Present this information on a spreadsheet, graphs, or charts for a quick
1. What do you think of RR's ERP Implementation project? Did they select the right implementation strategy?
2. Discuss the Critical Success Factors of RR's implementation strategy and the role of SMEs in the project.
3. What advice can you give to RR's technical team on their approach of migrating legacy system with the SAP software?
Understand the impact of organizational structure on information systems
Find out about the types of functional silos in organizations
Learn about the evolution of information systems technology generations and architectures and its influence on silo environment
Know what systems integration is and why it is important for organizations
Understand the role of Enterprise Resource Planning (ERP) systems in systems integration?
l. What are functional silos and how did they evolve in organizations?
2. What is the relationship between organizational functional silos and IS functional silos?
3. Compare and contrast centralized, decentralized, and distributed IT architectures.Which do you think is most appropriate for ERP and why?
4. List the horizontal and vertical levels of systems that exist in organizations.
5. What is logical integration and how is it different from physical integration?
6. Describe at least five steps involved in systems integration.
7. What are the key benefits and limitations of systems integration?
8. What is the role of ERP systems in systems integration?
9. Summarize the role of management in systems integration.
1. Refer to the AirCargo Case in this chapter.Discuss the silo problem at ACI and how it was solved via the eEnterprise system.
2. Refer to the AirCargo Case in this chapter.Discuss both short-term and long-term benefits of the eEnterprise system.
3. Why do you think functional silos are not appropriate for today's organization?Discuss your answer from organizational and technical perspectives.
4. What is the relationship between the logical and physical system integration? Why is it"Important for organizations to have both together?
5. Discuss the role of management in systems integration in terms of the ethical and other challenges they face during the systems integration process.
1. Develop a chart that compares the evolution of computer hardware with the IS architecture evolution. See if you find any patterns or relationships that explain why mainframes were popular with centralized architecture, personal computers with decentralized architecture, and client-server
2. Locate a company that you know and contact the IT manager and HR manager.a. Find out what logical and physical integration issues faced by this organization when they broke the functional silos and moved to integrated systems.b. Show the list of benefits and limitations mentioned in this chapter
1. What are some of the system in tegration challenges faced by UPS?
2.' Discuss the systems integration solutions at UPS. How does it help UPS integrate new technologies?
3. Discuss the advantages of systems integration for UPS customers.
Examine in detail the enterprise systems modules and architecture?
Understand the implication of good architecture on ERP implementation?
Know the various types of ERP architectures and the related benefits and drawbacks of each architecture?
Learn about the Service Oriented Architecture and its impact on ERP systems?
Attract the right people, develop and leverage their talents, align their efforts with corporate objectives, and retain top performers
Increase efficiency and help ensure compliance with changing global and local regulations by using standardized and automated workforce processes
Enable creation of project teams based on skills and availability, monitor progress on projects, track time, and analyze results
Manage human capital investments by analyzing business outcomes, workforce trends and demographics, and workforce planning
Sustain cost savings for all spending categories by automating such routine tasks as determining sources and converting requisitions into purchase orders, and by allowing employees to use electronic catalogs to order products and services
Reduce costs through process automation, integration of suppliers, and better collaboration
Improve resource utilization with support for cross-docking processes and data col lection technologies such as radio frequency identification (RFID) and bar codes
Enhance productivity of all activities related to incoming and outgoing physical goods movements
Reduce transportation costs through better consolidation and collaboration?
1. What is necessary for the ERP implementation to be successful?
2. What is ERP system architecture?
3. Why is it important to have good enterprise system architecture?
4. What is the role of architecture in ERP implementa tion?
5. List five of the major functional modules of ERP.
6. D iscuss the different types of ERP architectures.
7. List benefits and limitations of one ERP architecture.
8. What is service-oriented architecture and how is it different from Web services architecture?
9. What are the key benefits and limitations of systems integration?
10. What is the role of management in designing enterprise systems integration?
1. Discuss the objective of ERP Implementation at Nestle USA. Did they achieve these objectives?
2. Refer to the Nestle Case in this chapter.What problems were faced by Jeri Dunn, CIO, and what do you think would be the right systems architecture for Nestle?
3. Discuss the benefits and limitations of ERP implementation at Nestle USA.
4. Why should E RP architecture include a discussion on organizational structure, business processes, and people, instead of just information technology and systems?
5. Why is servercentric architecture better than clientcentric architecture?
6. Discuss t he benefits of Service Oriented Architecture over the traditional three-tier architectures.
1. Search the Internet for SOA support from the three major ERP vendors: SAP, Oracle, and Microsoft Dynamics. Compare the SOA features in a table format.
2. Locate a company that you know and contact the IT manager and the HR manager.a. Find out what ERP or enterprise architecture they have in t heir companyb. Find out how the architecture helped them in the ERP implementationc. Does their ERP implementation support Web integration and SOA?
1. Compare and contrast the self-service implementation between Wipro and MHB. Which company did a better job?Explain.
3. What would happen to the self-service implementation at MBH if the company decided to adapt the SOA model? Does self-service implementation make it easier or more difficult to implement SOA?Explain .
Review the Systems Development Life Cycle (SDLC)
Examine the problems and alternatives with SDLC
Know the key issues in ERP implementation strategy
Understand ERP Implementation Life Cycle
Examine the rapid implementation methodologies
Compare and contrast SDLC and ERP Life Cycles
Examine the role of people like top management, consultants, and subject matter experts(SMEs) in the ERP Life Cycle?
1. Is a surety bond an effective means to establish true accountability for IT implementation, as presented in the Jackson Lab case?
2. Was the phased implementation a good approach for an organization like Jackson Lab that deploys an ERP solution for the first time? Would it allow focus on a critical area, stabilization of the system usage, and quicker visible benefits?
3. What do you think about the modifications in a unique business process at the Jackson Lab (e.g., raising and distributing the mice)?
4. Discuss the risks and benefits of going for a big-bang conversion versus using the phased or parallel approaches.
5. How should organizations approach the change management strategy to manage their people problems that usually cause many mishaps and are the main reason of failure in ERP implementation projects?
6. Pick any two rapid implementation methodologies of ERP. Discuss the benefits and limitations of each in a table format.
7. What do you think should be the role of consultants in the ERP life cycle?Explain.
6. Discuss why top management support and involvement is important for the ERP life cycle.
1. Search the Internet for any new (2006 and beyond) ERP implementation methodologies. Provide the overview of the consulting firm, the details of the methodology, and case studies of the use of this methodology.Provide URLs, references, and an e-copy of the articles used for this project.
2. Locate a company that you know (or work at) and contact the ERP team project manager and some members.a. Find out what ERP life cycle approach they used in their ERP project.b. Find out what were the benefits and drawbacks of this approach.c. Would they recommend their ERP implementation
=1. Define the concept of statistical process control.
= 2. Explain briefly the rationale for SPC.

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Quality Management For Organizational Excellence: Introduction To Total Quality 7th Edition David L. Goetsch, Stanley B. Davis - Solutions

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