Quality Improvement 9th Edition Dale Besterfield - Solutions

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How many pillars are in TPM?
What are the pillars of TPM?
What is the need for TPM in a manufacturing company?
What is Total Productive Maintenance?
Explain small group activities. What are its advantages?
What is a fishbone diagram? What is it used for?
Explain the steps involved in making a cause-and-effect diagram.
What do you mean by zero defects?
What is a quality circle? Explain its structure, advantages, and disadvantages.
List the various responsibilities of top management in quality improvement.
Explain the structure of top management.
What do you mean by continuous improvement?
What do you mean by employee involvement in quality management?
Explain various theories of motivation.
Differentiate between intrinsic and extrinsic motivation.
What are the types of motivation?
What do you mean by motivation?
What is job commitment?
What are the types of commitment?
What is commitment?
What are the main human aspects in management?
What do you mean by human aspects?
What are the different types of quality awards that have been implemented across different countries for improving quality?
Explain the role of various quality awards in continuous quality improvement.
Briefly explain the role of people in the implementation of the kaizen approach for quality improvement.
How kaizen is related to innovation?
Explain the kaizen philosophy with the help of the 5S concept.
Briefly explain the benefits of Six Sigma.
What is the significance of Six Sigma? Explain with examples.
Briefly explain the PDCA cycle with examples.
State Juran’s Trilogy. How does it help in quality improvement?
Explain the role of continuous improvement in total quality management. Write down its basic elements.
Elaborate the relationship between productivity and quality with examples.
Write down different methods of cost estimation.
Discuss the quality cost estimation in the engineering field.
Discuss the different type of appraisal or inspection cost.
Explain the internal failure cost with examples.
Explain the external failure cost with some example. Also, elaborate the area of the organisation which is associated with this cost.
Define the different types of cost of quality with examples.
What do you mean by supplier rating?
Why is supplier selection important for the organisation?
Explain the principle of the customer–supplier relationship.
Write down the benefits of employee involvement.
What do you understand by the recognition and reward system? Explain some reward programmes.
What do you mean by the quality circle?
Explain the process of the employee suggestion system.
Write about the suggestion system.
Explain teamwork and how it helps in organisational growth.
Explain how to improve quality through employee involvement.
What is customer retention and how do you retain a customer?
What do you mean by service quality?
What do you understand by customer feedback and how it helps organisational growth?
What do you mean by customer perception of quality?
Write about the customer satisfaction level.
Explain the customer satisfaction model.
Discuss in brief the customer’s needs and requirements.
A certain quality of characteristics is measured and the X and R values are computed for each subgroup. After 20 groups, ΣX = 347.5 and Σ = 8.5. Compute control chart limits. All point in both charts fall within these limits. If the specification limits are 14.40 ± 0.40, what conclusions can you
With the help of an example, explain quality function deployment.
What is the need to perform the failure mode and effect analysis? Also mention its key advantages.
What is the importance of failure mode and effect analysis?
Write a short note on process capability.
Differentiate the use of a p chart and an np chart.
Write down the various steps involved in drawing the control chart of a variable.
Classify the control chart.
What do you mean by control chart? State its importance.
What is the use of a cause-and-effect diagram? How it is helpful for managers?
What do you understand by a process flow chart? List various steps to draw the process flow diagram of any manufacturing firm.
What do you mean by a scatter diagram? Discuss in detail its importance.
What is a Pareto diagram used for in decision-making? Enumerate its advantages and limitations.
Describe the importance of a histogram. Also mention its advantages.
What do you mean by check sheet? Write down the various steps involved in making a check sheet in the automobile industry.
What are the various approaches to control and management of quality in a manufacturing firm?
Strategic planning is the main role of quality leaders. Explain.
Can we imagine without vision and mission of quality in Industry?
How do product and process pillars affect TQM?
How does customer satisfaction affect TQM?
What are the vision statement, mission statement, and quality policy statement in TQM?
Explain the obstacles to TQM.
Write down all the pillars of TQM.
What are the advantages of TQM?
What is the role of quality leaders in TQM?
What are the effects of quality leadership?
Explain the elements of TQM.
Define the term Total Quality Management.
Explain the mathematical method of quality.
Name quality gurus and state the quality definition given by them.
Explain the terms ‘reliability’ and ‘serviceability.’
How can you improve productivity through quality? Explain in detail.
Explain the Deming cycle.
What do you understand by the theory of optimisation in quality by Deming?
What are the dimensions of quality?
Explain the definition of quality by Deming.
What is meant by Juran’s fitness of quality?
Write down the definition of quality.
Define quality in a product.
Explain the role of products and services in quality.
30. Determine the formulas for a number conforming chart, nq .
1. A real estate firm evaluates incoming selling agreement forms using the single sampling plan N = 1500, n = 110, and c = 3. Construct the OC curve using about 7 points.
2. A doctor’s clinic evaluates incoming disposable cottontipped applicators using the single sampling plan N = 8000, n = 62, and c = 1. Construct the OC curve using about 7 points.
3. Determine the equation for the OC curve for the sampling plan N = 10,000, n1 = 200, c1 = 2, r1 = 6, n2 = 350, c2 = 6, and r2 = 7. Construct the curve using about 5 points.

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Quality Improvement 9th Edition Dale Besterfield - Solutions

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