Quality Management 5th Edition John Beckford - Solutions

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Why does training sometimes fail?
What are the three major components in quality training recommended by Juran?
The Rocky Flats Plant of Rockwell International is committed to hiring hard-core unemployed people for entry-level positions with the intention of migrating them upward. However, many new employees have serious deficiencies in basic education skills. Technological changes compound the problem. As a
The CEO of ABC Inc. is dynamic and visionary in every area but one. He does not believe in providing corporate training to his personnel. In fact, he is fond of saying, “I hire personnel and pay them well. They should have the skills we need when they walk in the door. If they don’t, it’s
Give an example of internal politics in action in an organization.
List and briefly describe the most commonly used methods of internal politicians.
Describe the impact internal politics can have on the implementation of total quality.
What are the categories of negativity in the workplace?
“We have too much conflict in this organization,” said Larry Parette. “Nobody agrees on anything. It’s beginning to get to me.”“Nonsense, Larry,” said Mack Porter. “We need conflict. Our best ideas come when smart people disagree, not when everyone goes along just to get along.”
The best way to describe the relationship between the design and manufacturing departments at Waverly Prestressed Concrete (WPC) is warfare . A typical conversation between the vice president for design and the vice president for manufacturing goes like this: “If you knew anything about
What are the industry-specific standards for the automotive, aerospace, and telecommunication industries?
Reliance Control Systems is a large manufacturer of control systems for the electrical power generation and distribution industry. Over the past few years, Reliance has watched overseas competitors take away market share with products that are priced lower and that, at the same time, have developed
What accounts for the disparity in NPMO between the statistical 6 and the popular Six Sigma approach?
What is the most common use of stratification?
What purpose is served by flowcharts?
In the context of the five-S philosophy, what is the intent of the word Standardize ?
What are FMEA’s three risk assessment factors?
Cignet Plastics Corporation is a contract plastics die-casting house serving a wide range of clients. Over the years, Cignet has been a favored supplier of precision die castings for a major producer of model airplane kits. In recent days the defect rate of these parts has increased. (Acceptance is
Contrast decision making with problem solving.
Define decision making as it relates to total quality.
The plant managers of ABC Corporation’s five plants have met at a common location at 8:00 am every Monday morning for 20 years. The people serving as plant managers have changed several times during this period, but the meeting has not. Every Monday morning all five plant managers are seated
New Piper, an aircraft manufacturer, issued a Mandatory Service Bulletin grounding 76 new aircraft manufactured during the first 5 months of 2004. Thirty-nine of the airplanes were in customers’ hands, and the rest were at dealers or at the New Piper factory. The bulletin was issued after a
How might the quality challenges of an economy based on digital and digitally enabled products and services be addressed?
How might digital capability be exploited to maintain alignment between the actual and espoused values of an organisation?
How might digitisation of service or product delivery enable quality barriers to be overcome?
Follett proposes a collaboration between manager and worker whereas Taylor suggests a directive approach. Consider the merits and demerits of each and which will be most appropriate for Industry 4.0 and the digital economy.
Is Crosby’s work truly based on an approach rooted in engagement, exhortations and evangelism or is that merely a wrapper around an essentially mechanistic approach to achieving quality?
Deming suggests that 94% of quality problems are a function of the design of the system (the common causes of error) and therefore the responsibility of management to resolve. What barriers to their resolution might exist and how might they be overcome?
How might the idea of ‘total quality control’ be applied to a distributed organisation such as a supply chain?
Quality circles are Ishikawa’s principle method for achieving participation. Consider how you might employ the idea of the ‘quality circle’ in the context of technology - driven, distributed organisations.
Consider the idea of ‘fitness for purpose’ as the definition of a quality product or service.How can that be translated into operationally definable characteristics? What are the particular challenges with the idea of ‘purpose’ for digital or digitally enabled services?
Oakland proposes that ‘Quality is the only issue for organisational survival’. Discuss this proposal in the light of the digital transformation and the emergence of Industry 4.0.
How might a digitally enabled service provider adopt the core ideas of the Toyota system to ensure quality of service?
Consider how you might pursue ‘mistake-proofing’ in a digital or digitally enabled organisation?
Taguchi believes that quality is a societal, rather than an organisational issue. Consider how the ‘quadratic loss function’ might enable a richer consideration of the arguments for sustainability.
Consider the benefits and limitations of technical standards such as ISO and EFQM in a rapidly evolving digital business environment.
Contrast the reductionist and systemic perspectives on organisations. What can they learn from each other? How can they be synthesised?
When do you use ‘soft’ approaches to problem solving in your day-to-day life? Why do you use them?
How can the practise of cybernetics transform the pursuit of total quality management?
Consider what opportunities arise for an organisation in embracing BPR and Six-Sigma as the basis of pursuing quality.
How can applied digital technology support and enable organisational learning?
Compare the skills-based approach to quality with that taken by your own organisation.
Consider the TIC information from the perspective of Quality 4.0 Which issues would be highlighted and which played down or ignored?
Use the information provided to develop soft systems and viable systems interpretations of the situation at TIC. How does your diagnosis differ?
Consider the TIC production process through the ‘Toyota production system’ approach and develop an information solution to support it.
Which is important, producing quality goods and services or gaining external accreditation?

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Quality Management 5th Edition John Beckford - Solutions

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