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quality management
Quality Management For Organizational Excellence: Introduction To Total Quality 7th Edition David L. Goetsch, Stanley B. Davis - Solutions
= 10. What purpose is served by flowcharts?
= 11. Give an example of how a survey might be used in a modern production setting.
= 12. What is the purpose of design of experiments?
= 13. In the context of the five-S philosophy, what is the intent of the word Standardize ?
= 14. Explain the difference between design FMEA and process FMEA.
= 15. What are FMEA’s three risk assessment factors?
=1. What will you tell the president?
= 2. He wants you to change the process to reduce the number of defects, but you know that is the wrong approach. How do you talk him out of it?
= 3. What approach would you use to get the operation back to normal?
=1. Contrast decision making with problem solving.
= 2. Define decision making as it relates to total quality.
= 4. Describe the PDCA cycle.
= 5. Describe the Toyota method for problem solving.
= 6. Name and describe three problem-solving tools.
= 9. What is Juran’s 85/15 rule? State the rule.
= 10. Describe the scientific approach to decision making and problem solving.
= 11. Explain four types of complexity in the scientific approach.
= 12. What are the advantages and disadvantages of employee involvement in decision making?
= 13. Explain three techniques for increasing the effectiveness of group involvement.
= 14. What is the role of information in decision making?
=15. Explain creativity as a concept and the role it can play in decision making.
=1. How does this case illustrate the need to constantly review the status quo and ask “Why?”?
=1. Describe the initial problem perception.
= 2. Clarify the problem and set an improvement objective.
= 3. Determine the most likely point of cause (POC).
= 4. Suggest a root cause.
= 5. Develop a plausible countermeasure.
=1. Define Quality Function Deployment.
= 2. Describe the basic structure of the QFD House of Quality.
= 3. Explain the rationale for QFD.
=4. List the principle benefits of QFD.
= 5. Explain the need for the QFD team to be crossfunctional.
= 6. Describe the function of an affinity diagram as used in QFD.
= 7. Describe the function of the Sales Point.
= 9. Describe the function of the HOQ’s roof.
= 10. Describe the fundamental purpose of the Design Targets.
= 2. If you worked at this organization as the quality manager and the CEO asked you to explain why he should approve making a commitment to corporate training, what would you tell him?
=1. What do you think about the CEO’s attitude toward training? Why do you think he is right or wrong?
= 2. How do you think this commitment affects Rockwell’s ability to compete?
=1. What is your opinion of Rockwell’s commitment to hiring the hard-core unemployed and training them?
= 26. Explain the strategies for making e-learning programs work.
= 25. List 10 widely taught ethics topics.
= 24. What are the three major components in quality training recommended by Juran?
= 23. Why does training sometimes fail?
= 22. List and describe the study skills that employees should learn before beginning a training program.
= 21. Describe what managers in a total quality setting should know about literacy training.
= 20. What can an industry do to deal with workforce illiteracy?
= 19. Summarize the status of literacy in the United States and the impact it has on the competitiveness of U.S.companies.
= 18. Describe the following presentation methods:. Simulation. Programmed instruction. Conference
= 17. List and explain the three components of a lecture.
=16. As an instructor, what can you do to help participants retain what they are learning?
= 15. What are the minimum recommended contents of a lesson plan?
= 14. Describe the four-step teaching method.
= 13. List and explain the principles of learning.
= 12. Describe how to evaluate a training program before purchasing it.
= 10. List and explain five strategies for maximizing training resources.
= 9. What is a training objective? Write a sample training objective in behavioral terms.
= 8. If asked to assess a department’s training needs, how would you go about it?
= 7. Explain the potential benefits of training.
= 6. What is technology transfer? What effect can it have on an organization’s competitiveness?
= 5. List the five factors that magnify the need for training.
= 4. Describe the traditional attitude of corporate America toward training. How does this view compare with that of other industrialized countries?
= 3. Name 10 widely used instructional methods.
= 2. Explain the total quality philosophy of training.
=1. Define training , and explain how it differs from education .
= 2. How might John’s poor listening skills be adding to his growing list of problems?
=1. What can John do to become a better listener?
=The purpose of this activity is to compare your self-perception with the perceptions of others concerning your listening skills. Figure 5 is a listening skills assessment instrument.Complete this instrument for yourself. Then ask at least two other people whom you trust to be open and honest to
= 22. List five personality traits and describe how they can affect communication.
=21. How can a manager promote perceptiveness among employees?
= 20. How can managers ensure that employees have good interpersonal skills?
= 19. Define interpersonal relations .
= 18. Briefly describe the advantages and disadvantages of electronic communication.
= 17. Six guidelines to improved communication were set forth in this chapter. Explain all six.
= 16. When it is necessary to communicate corrective feedback, what four guidelines should be applied?
= 15. Explain the steps that can be used for improving written reports.
= 14. List and explain five rules of thumb for improving written communication.
= 13. Describe how a person can improve his or her verbal communication skills.
= 12. Define the following factors and explain how they affect listening: body factors, voice factors, proximity factors.
= 11. Explain four strategies for improving listening skills.
= 10. Explain how a person can become a responsive listener.
= 9. What is responsive listening?
= 8. What is empathetic listening?
= 7. List and briefly explain five inhibitors of effective listening.
= 6. Define effective listening .
= 5. List and briefly explain six inhibitors of communication.
= 4. Explain the process of communication.
= 3. Describe the role communication plays in a total quality setting.
= 2. List and explain the four levels of communication.
=1. Define the following terms relating to communication:communication and effective communication .
= 2. Following the discussion, each student should develop a comprehensive team charter. Once this assignment has been completed, exchange charters with your classmates and compare them. Discuss any differences and revise the individual charters to strengthen them, based on the discussion.
=1. Discuss with your class members how you would go about developing a team charter.
= 10. Explain the concept of nonmonetary rewards.
= 9. List and describe four common structural inhibitors of teamwork in organizations.
= 8. Explain why some employees are not comfortable being team players.
= 7. Explain the concept of institutionalized bias.
= 6. Describe how to promote diversity in teams.
= 5. Define the concept of collegial relationships.
= 4. What are the characteristics of a good team mission statement?
= 3. Explain the strategies for being an effective team leader.
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