Bureaucratic control A Behavior control B Output control C. Normative control D. Sam writes for a living and loves it. He writes every day-sometimes working on his blog, sometimes on a novel, but always putting something on paper. He learned about perseverance in his college success class, and now he sets aside four hours a day just for writing, regardless of what other activities he may have planned. Josephina writes copy for an Internet content provider. Her company pays her $15 per accepted article (typically about 500 words). Josephina has a goal of writing 10 articles per day Employees at Rapid Rents, a furniture rental store, all know that the value that binds them together is respect. That means respect for everyone who enters the store and respect for coworkers up and down the organization's hierarchy. While managers meet with their employees regularly to coordinate schedules, there is really very little formal control needed, since everyone in the organization knows that the most important thing they can do is to treat others with respect. Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ning before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. At Eagle Video, each production crew manages itself without much interference from senior management, Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. Creativity is terrific, but sometimes creativity can go too far. Izzy's Ice Cream is known for its unusual flavors, but last week, the employees came up with something called Poop. Sure, it was just chocolate ice cream, but Izzy had to tell his workers, "No naming ice cream after bodily functions!" Concertive control E. Self-control F. Bureaucratic control A Behavior control B Output control C. Normative control D. Sam writes for a living and loves it. He writes every day-sometimes working on his blog, sometimes on a novel, but always putting something on paper. He learned about perseverance in his college success class, and now he sets aside four hours a day just for writing, regardless of what other activities he may have planned. Josephina writes copy for an Internet content provider. Her company pays her $15 per accepted article (typically about 500 words). Josephina has a goal of writing 10 articles per day Employees at Rapid Rents, a furniture rental store, all know that the value that binds them together is respect. That means respect for everyone who enters the store and respect for coworkers up and down the organization's hierarchy. While managers meet with their employees regularly to coordinate schedules, there is really very little formal control needed, since everyone in the organization knows that the most important thing they can do is to treat others with respect. Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ning before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. At Eagle Video, each production crew manages itself without much interference from senior management, Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. Creativity is terrific, but sometimes creativity can go too far. Izzy's Ice Cream is known for its unusual flavors, but last week, the employees came up with something called Poop. Sure, it was just chocolate ice cream, but Izzy had to tell his workers, "No naming ice cream after bodily functions!" Concertive control E. Self-control F