Formal Apology (Email)NOTE: It will be necessary to compose these documents in Microsoft Wordin order to recreate proper email formatting. Please include From:, Sent:, To:, CC:, and Subject: lines for each email.

For this assignment, you will be reversing your role from the previous assignment (that is, you are Mycroft in this one, not yourself). Please post to the FAQ section or email me if you need clarification.

Writing as Mycroft Holmes, the manager of Sherrinford Apartments, respond to a recent email from the tenant of Apartment 221-A concerning a chronically noisy neighbor (in 221-B). You should address the situation specifically and professionally. First, offer an apology and explanation for the ongoing nature of the problem, including a reason for your staffs unresponsiveness and seeming lack of action*. Then, state the actions you have taken, or will take, to solve the problem. Be sure to adopt an appropriate tone in your message. Your goal is to keep this much more desirable tenant in 221-A.

Mycrofts email address is mycroft@elementary.net, and you should reply to whatever email address you used in the previous assignment.

*Its entirely up to you whether the employee was actually in the wrong or not. Pick a side and apologize/explain accordingly.