Instant messaging and texting can save time and simplify communication with coworkers and customers. Before using either on the job, however, be sure you have permission. If your organization does allow IM or texting, you should follow best practice guidelines.

Which option is the best practice to ensure that people don't waste their time trying to reach you?

Learn about your organization's IM policies.

Beware of jargon, slang, and abbreviations.

Keep your IM presence status up$-$to$-$date.