Instant messaging and texting can save time and simplify communication with coworkers and customers. Before using either on the job, however, be sure you have permission. If your organization does allow instant messaging or texting, you should follow best practice guidelines.

Which option is the best practice to avoid disruptions in productivity?

Set your status presence as unavailable when you need to complete a project.

Learn about your organization's instant messaging policies.

Contact coworkers at regular intervals.