SECTION 2

For each situation, write:

a) a concise problem statement

b) a simple statement of purpose

c) a scope statement with limitations, if appropriate

1. AAA surveyed and found that 35 percent of drivers felt less safe on the road than they did five years ago. A third of those respondents blamed distracted driving. State legislators and national safety organizations have taken notice and focused on cell phone use in general and texting in particular as major causes of distracted driving. Several states have issued handheld cell phone bans.

a)

b)

c)

2. Since Efficient Payment Systems has begun processing claims, 40 percent of the insurance claim forms generated by the emergency department at the North Laguna Hospital have errors2.1 mistakes per form on the average. These errors are causing a loss of revenue, excessive costs for corrections, and payment delays to the hospital. Billing could increase by $1.5 million per month, costs for corrections could drop by 60 percent, and additional revenue could be claimed if errors occurred less than 3 percent of the time.

a)

b)

c)