SECTION A MULTIPLE CHOICE QUESTIONS [10 MARKS] Answer ALL questions. Each question carries ONE (1) mark. Choose the best alternative answer

1. What is mentoring? A. The act advising someone with less tenure or experience B. Listening to a new employees personal troubles C. The act of leading a team of people D. All of the above

2. The main purpose of coaching is to_________________ A. enhance personal attendance B. stimulate personal motivation C. enhance professional behaviour D. stimulate professional conversation

3. The role of a coach is to_______________________ A. help identify aims and aspirations B. resist changes in an organisation C. train the whole workforce D. instruct management

4. The main benefit to a mentee from working with an experienced specialist mentor is to A. build trust B. build resilience C. increase own dependence D. improve own performance

5. An organisation is most likely to introduce a mentoring programme in order to___________ A. close its skills gap B. recognise specific skills C. increase its training costs D. develop a promotional process

6. How may a mentee communicate nonverbally that they have disengaged with the process? A. Crossing of arms and legs B. Maintaining eye contact C. Asking more questions D. Nodding and smiling

7. Which of the following is the main type of question a coach would use to seek further clarification? A. Open B. Closed C. Leading D. Probing

8. A coach who is able to support several people over a long period of time requires__________ A. Stability B. Stamina C. Security D. Strength

9. A mentor can support a member of staff struggling with the demands of their own role by______________ A. advising a change of duties B. advising others to be helpful C. signposting useful resources D. signposting issues to manager

10. The main reason an individual aiming for promotion engages in a coaching programme is because they are_____________ A. decisive B. intelligent C. confident D. ambitious S