SECTION A: Multiple choice questions. [20 Marks] Choose the correct answer from the alternatives given below. 1.What kind of training programme is most appropriate for a simple task? A. Job Rotation B. Away From The Job Training C. On The Job Training D. Vestibule Training 2.According to Abraham Maslow the most elevated type of need is__________________. A. Self Esteem need B. Safety and Social need C. Physiological need D. Self-Actualisation needs 3.Setting goals and developing rules and procedures are part of the ____________________. A. Leading B. Managing C. Organising D. Planning 4._____________________ is an orderly pattern or arrangement of group effort to ensure unity of action in pursuit of common objective. A. Planning B. Direction C. Communication D. Coordination .__________________________ is a complex cluster of related activities with a distinct goal to be achieved within a definite period of time. A. Objective B. Project C. Programme D. Budget 6.Which of the following is not an essential element of a sound motivational system? A. Productivity B. Competitive C. Simplicity D. Chain of command 7.____________________ is not a process of organisation. A. Determination and division of labour B. Grouping activities C. Delegation of Authority D. Committee Organisation 8.___________________ implies the existence of formulated and understood objectives. A. Span of control B. Delegation C. Correspondence D. Unity of objective . ____________________ implies the measurement and correction of the performance of subordinates in order to make sure that the organisational objectives and plans devised to attain them are being accomplished. A. Motivation B. Decision making C. Planning D. Controlling 10. Which leadership style is popularly applied in most organisations that emulate dynamism? A. Democratic B. Dictatorship C. Bureaucratic D. Laisses faire 11. ____________________ refers to the system by which information is collected, processed, and presented to management to help it in making better decisions. A. Business information systems B. Management information system C. Management Systems D. Conceptual Skills 12. Managerial skills are essential to all the following levels in the organisation excluding. A. Top management B. Subordinates C. Middle management D. Lower management 13. Managers accomplish goals by planning, _____________ organising and controlling other peoples efforts. A. Training B. Leading C. Disciplining D. Directing 14. What is the term used to define the number of subordinates directly controlled by a manager? A. Division Manager B. Departmental C. Sphere of influence D. Span of Management 15. Managers spending time in contact with people outside their organisation are fulfilling their ______________ role. A. Figurehead B. Stakeholder C. Liaison D. Leader 16. Which management theorist is responsible for the motivation-hygiene theory? A. Abraham Maslow B. Dale Hawthorne C. Peter Drucker D. Fredrick Herzberg 17. The basic control process involves the following except________________ A. Establishing standards B. Measuring performance C. Comparing result D. Avoid corrective action 18. Which human resources document outlines the qualifications required for the jobholder? A. Job Announcement B. Job specification C. Job Application D. Job Description 19. What kind of organisational structure combines a vertical chain of command with horizontal reporting? A. Matrix B. Functional C. Quality Circle D. Line Authority 20. _________________________ refers to the relationship between people in an organisation based not on procedures and regulations, but on personal attitudes, prejudices, likes and dislikes. A. Formal organisation B. Human relation C. Informal organisation D. Chain of command