This business is a retail business and the organisational process that will be used to answer the following questions is 'eCom' process. This process is employed whenever customer online orders is concerned and describes the steps required to ensure a successful online transaction.

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Delivery Customer buys product Online order Recievies order Order placed in packing area Stores order Acquire or replace items Fill out UDL Digital recept Recieves order online Completes gathering stage Is the order correct and are the items in acceptable condition? Weight information Recievies a reciept Assigns order Collects Order Package order Request order to be taken to the back Customer shows reciept to cashier or driver Selects oldest order Prep Is the order delivery or pickup? Delivery prep complete Packaging stage completed Prep Collects Trolley and Trays Pickup Delivery Order picked up by driver Deliverer arrives at customers residence Prints Order Place order in the order shelves Place order onto a pallet Delivery in progress Send delivery confirmation email to customer Customer recieves order Order completed Customer confirms order Customer Confirmation stage arrives in store Order completion confirmation Send pickup request email to customer Delivery Customer buys product Online order Recievies order Order placed in packing area Stores order Acquire or replace items Fill out UDL Digital recept Recieves order online Completes gathering stage Is the order correct and are the items in acceptable condition? Weight information Recievies a reciept Assigns order Collects Order Package order Request order to be taken to the back Customer shows reciept to cashier or driver Selects oldest order Prep Is the order delivery or pickup? Delivery prep complete Packaging stage completed Prep Collects Trolley and Trays Pickup Delivery Order picked up by driver Deliverer arrives at customers residence Prints Order Place order in the order shelves Place order onto a pallet Delivery in progress Send delivery confirmation email to customer Customer recieves order Order completed Customer confirms order Customer Confirmation stage arrives in store Order completion confirmation Send pickup request email to customer