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Questions and Answers of
Management Leadership
Other than Kroger, research how airlines, car rentals, retail stores, and so on try to manage and minimize customer-waiting time. Prepare a one-page report?
These six jobs are to be scheduled on a single machine:a. Suppose the jobs are processed in numerical order. Compute the average flow time after each job is completed.b. In what order would the jobs
Two of Deming's 14 Points are Point 8: Drive Out Fear (in the workplace) and Point 4: Stop Making Decisions Purely on the Basis of Cost. Discuss the importance of them to operations managers (as well
Classify the following cost elements into the appropriate cost of quality categories, prepare a Pareto chart for the categories, interpret the results, and provide recommendations.Cost Element
One industry expert stated that software today has six errors for every 1,000 lines of code.a. Assuming that there is only one opportunity to make an error for each line of code, at what sigma level
Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In nine instances, the incorrect amount was given,
Think about the net promoter score question, "What is the likelihood that you would recommend a company such as a restaurant, airline, or online service?" What factors would drive you to give a 9 or
Find a customer satisfaction survey from a restaurant or a hotel. How do the questions relate to the five dimensions of service quality introduced in Chapter 2? Discuss how the survey results could
A specification for a spacer plate used in a machine tool has specifications LSL = 0.05 and USL = 0.10 cm in thickness. A sample of 100 parts found μ = 0.067 and σ = 0.021. Compute and interpret
The worksheet C16P15 in the OM6 Data Workbook provides sample times in hours for processing and shipping orders from a Web-based retailer. The retailer advertises that orders are shipped within 4
Bill & Becky Travel, Inc. is a full service travel agency. Data in the worksheet C16P2 in the OM6 Data Workbook shows results for the question "Would you recommend us to a friend?" from 200 customers
Twenty-five samples, each consisting of 200 loan application sat a bank, resulted in a total of 40 applications that had some type of error. Compute the control limits for a p-chart?
Eightly insurance claim forms are inspected daily for 25 working days, and the number of forms with errors are recorded in the worksheet C16P7 in the OM6 Data Workbook. Construct a p-chart using the
A fast food franchise tracked the number of errors that occurred in customers' orders. These included wrong menu item, wrong size drink, lack of condiments, wrong price total, and so on. Some orders
1. Draw a histogram of these data. What can you conclude (if anything) about the distribution of the tread wear?2. Construct x-bar and R charts for these data. Is the production process in control?3.
Tooltron Manufacturing uses a Kanban system for a component. Daily demand is 425 units. Each container has a combined waiting and processing time of 1.5 day. If the container size is 35 and the alpha
Lou's Bakery has established that JIT should be used for chocolate chips due to the high probability of the kitchen heat melting the chips. The average demand is 150 cups of chocolate chips per week.
Due to rapid changes in technology, a telecommunications manufacturer decides to produce a router using just-in-time methods. Daily demand for the router is 17 units per day. The routers are built on
An automobile transmission manufacturer is considering using a JIT approach to replenishing its stock of transmissions. Daily demand for transmission #230 is 55 transmissions per day and they are
The table below shows estimates of activity times (weeks) for a project:Suppose that the critical path is A-C-E-F-G. What is the probability that the project will be completed. a. Within 33 weeks? b.
Mary is planning her wedding and develops the following preliminary information.a. Draw the network for this project.b. What is the critical path(s)?c. What is the project completion time?d. What
A computer-system installation project consists of eight activities. The immediate predecessors and activity times in weeks are shown below.a. Draw the network for this project.b. What are the
Discuss how the strategy development process might work at a company like Bose.
What makes the JIT II system at Bose unique? Why would a company pursue this type of system?
Why is it necessary to enter into a longer-term contractual arrangement when pursuing arrangements like the ones Bose has with its domestic transportation carrier?
Why is it important to manage logistics time elements proactively when pursuing higher levels of customer service?
What role does information technology play at Bose?
What advantages do these systems provide to the company that might not be available to a company that does not have these systems?
Why has Bose developed its supplier performance measurement system?
Do you think the performance measurement systems at Bose are computerized or manual? Why?
What should be the relationship between Bose's supply management strategy and the development of its performance measurement system?
Why is purchased quality so important to Bose?
Can a just-in-time purchase system operate without total quality from suppliers?
Why can some components arrive at the Hillsdale, Michigan plant with no incoming inspection required?
Discuss the reasons why Bose has a certificate of achievement program for identifying qualified suppliers.
Bose is moving towards single sourcing many of its purchased part requirements. Discuss why the company might want to do this. Are there any risks to that approach?
Discuss some of the difficulties a company such as Bose might experience when trying to implement just-in-time purchasing with international suppliers.
Why does a company like Bose have to source so much of its purchase requirements from offshore suppliers?
To support the JITQC initiative, Digitex renamed purchasing "Supplier Manufacturing." What is the significance of this change?
Distant suppliers use the forecast and agreed upon shipment authorization windows to schedule their shipments to DIGITEX. Local supplier shipments are triggered by Digitex consumption using release
Information systems are a major part of Digitex's sourcing strategy. Discuss how Digitex uses information technology when executing its sourcing strategy.
With JITQC, Digitex works to integrate suppliers directly into its JIT, Total Quality Control and Employee Involvement strategies. The company then measures each supplier's progress and shares the
What is the value of regularly scheduled performance reviews between suppliers and Digitex?
How does Digitex promote continuous supplier improvement through its performance measurement system?
Explain the statement "Performance measurement supports the supplier selection process at Digitex."
How does Digitex's sourcing strategy link directly to the corporate goals and objectives of JITQC?
Digitex argues that once the objective of "achieving theoretical time" is clear, the challenge of achieving theoretical values becomes obvious and the necessary tools and approaches can be
DIigitex details its quality expectations directly in supplier contracts, including Cpk/parts per million (PPM) target levels or other definitions which define the required level of quality. Why do
What types of costs are included in the PONC? What does the PONC% represent? What is the theoretical performance target of this figure?
The case presented six total quality principles emphasized at the corporate level by Digitex. Discuss how suppliers, through their performance, can impact each of these principles.
Digitex aggressively establishes local sources of supply using long term contracts (from life of product to two to four years) where appropriate. What are the advantages of using local sources of
When needed, the company uses site, group, or corporate assistance teams to help suppliers adopt JITQC principles. Discuss the advantages to Digitex of using cross-functional specialists to help
Discuss the different types of supplier development support that a buying company might be able to provide to a supplier.
What is your recommended sourcing strategy in this case? Please support your decision with quantitative and qualitative evidence gathered during the case analysis. Also, present your plan to reduce
This case provided the data necessary to perform a cursory supplier financial analysis. In reality, cross-functional sourcing teams must often obtain this data during their assessment of potential
A sourcing decision of the magnitude highlighted in this case requires a serious commitment of resources and time. Do all sourcing decisions require similar commitments of time and effort? If not,
How important is the issue of supplier capacity in this case? How did your group evaluate supplier capacity? What level of attention or importance should supplier capacity receive during the sourcing
Supplier selection decisions, such as the one presented in this case, usually require many weeks or months of analysis and discussion before reaching final agreement with a supplier(s). Creatively
The issue of single versus multiple sourcing is an important consideration during supplier selection. Using the following table, identify the potential advantages and disadvantages of single and
The issue of short versus long-term contracts is also an important consideration during supplier selection. Using the following table, identify the potential advantages and disadvantages of short and
Consider the following statement: Supplier evaluation and selection, which is really a process of risk management, is one of the most important activities performed today. If your group agrees with
Instead of conducting supplier evaluations through formal assessment, some firms rely on product samples as a means to validate supplier capability. What are the risks associated with relying only on
What supplier would you select, and why type of contract?
Probably the best way to use the employee performance evaluation and reward system to motivate members is to make team participation a key part of the employee's personal evaluation. This makes the
Two primary types of leadership behavior are (1) relationship-oriented behavior and (2) task-oriented behavior.
Calculate the Cp and Cpk of the process that produces the component purchased by Integrated Devices. Can the process at Trexler Plastics satisfy the design requirement? What should be a target Cpk
When evaluating supplier quality, why is it important to focus on the process that produces the material or service rather than on the material or service itself? What did Integrated Devices rely on?
Discuss the likelihood that Bill will resolve the problem(s) with this component.
If Integrated Devices decides to continue using Trexler Plastics as a supplier, what must the companies do to begin improving Trexler Plastics component quality?
Design a supplier quality management process for Integrated Devices that focuses on the prevention of supplier defects.
Why is it important to prove that a process is proven capable before developing statistical control limits (SPC charts)?
Is Integrated Devices being reactive or proactive when it comes to managing supplier quality? Why?
Discuss the possible advantages of negotiating quality requirements directly into supplier contracts?
What is the risk of relying on product samples when selecting suppliers? What is the risk of relying too heavily on unit cost when making the selection decision?
The local buyer at Integrated Devices did not seem pleased that a corporate team selected the supplier that the local plants must use. Why do firms use corporate commodity teams to select suppliers?
Why was it so important for Bill to work with Plant #3 personnel before visiting Trexler?
Is quality a major emphasis at this supplier? Why or why not?
What are the possible effects if Trexler's inspector approves components for shipment that should have been rejected due to nonconformance (Type II error)? What are the possible effects if Trexler's
The network for this project looks that way at what point in time? What happens as the project progresses?
Ethical decisions that affect a buyer's ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario
What should Sharon do in this situation?
What should Bryan do about the clock?
What does the ISM Code of Ethics say about accepting supplier favors and gifts?
Why do you think the supplier sent the clock to Bryan's home and to his wife?
What resources besides time must project managers manage?
If a project begins to fall behind, what can a project manager do to get the project back on schedule?
Does the mere act of sending the clock to Bryan mean that Mr. McEnroe is an unethical salesperson?
Do you think the buyer at Sealgood, Troy Smyrna, is practicing a certain type of unethical behavior. First, what is the term for this behavior, and second defend why you think it is ethical or
What should Lisa do in this situation? Formulate a response.
Is Ben Gibson acting legally? Is he acting ethically? Why or why not?
As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?
What does the ISM Code of Ethics say about financial conflicts of interest?
What do you conclude about this quotation? Does it appear reasonable based on your analysis? Why or why not?
What is a Supplier Council? What role does a Council have in supporting the strategic supplier alliance between Whirlpool Corporation and Inland Steel?
Discuss what the following statement means: "It can take years for a buyer/seller partnership to begin delivering results."
Discuss the advantages of having point-to-point contact (Figure 1) between functional groups at different companies. Are there any disadvantages to this approach?
What role does trust play in the relationship between Whirlpool Corporation and Inland Steel? Provide examples from the case that illustrate trust within this relationship.
Why is it important to have a "strategic fit" between the companies involved in a buyer/seller alliance or partnership?
When formulating its purchasing strategy, what other strategy alternatives besides an alliance with another company could Whirlpool Corporation have pursued?
How can the companies involved in a buyer/seller partnership tell if the partnership is successful? What specific indicators can the companies use to measure progress and performance?
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