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Questions and Answers of
Management Leadership
Discuss the Competitive Forces model (Figure 2.2) with reference to what you know about the U.S. airline industry. What does the model tell you about the level of competition in this industry?
1. Using the information contained in the case, conduct a five-forces analysis of the U.S. Steel industry. What conclusion can you draw from this? 2. Do you think there are any strategic groups in
Which is more important in explaining the success and failure of companies: strategizing or luck?
1. How important are efficiency, quality, customer responsiveness, innovation to McDonald's competitive position? 2. Does McDonald's have any distinctive competencies? If so, how do they impact the
Over time, will adoption of Six Sigma quality improvement processes give a company competitive advantage, or will it be required just to achieve parity with competitors?
1. How did poor quality at United Technologies' Otis unit damage the company's financial performance and competitive position? 2. Why do you think quality was so poor at Otis? 3. What did UTC learn
Why does each generic business model require a different set of business-level strategies? Give examples of pairs of companies in (a) the computer industry, (b) the electronics industry, and (c) the
How do changes in the environment affect the success of a company's business model?
What is the value creation frontier? How does each of the four generic business models allow a company to reach this frontier?
How can companies pursuing cost leadership and differentiation lose their place on the value frontier? In what ways can companies regain their competitive advantage?
What strategies does a company need to develop to become a broad differentiator? In what ways does this provide it with a competitive advantage over either cost leaders? Over differentiators?
Why is strategic-group analysis important for superior competitive positioning?
Why is strategic-group analysis important for superior competitive positioning? Discuss.
What are some of the reasons companies lose control over their business models, and thus their competitive advantage, over time?
1. Why has Southwest's business model and strategies changed over time? 2. In what ways is Southwest trying to improve its competitive advantage in 2011? Southwest Airlines has long been the most
What investment strategies should be made by (a) differentiators in a strong competitive position and (b) differentiators in a weak competitive position, while managing a company's growth through the
1. Why did Holiday Inn's business model and strategies changed over time? 2. How has competition changed the strategies behind the InterContinental Hotels Group's business model over? 3. In what ways
What is different about high-tech industries? Were all industries once high-tech?
Why are standards so important in many high-tech industries? What are the competitive implications of this?
You work for a small company that has the leading position in an embryonic market. Your boss believes that the company's future is ensured because it has a 60% share of the market, the lowest cost
You are working for a small company that has developed an operating system for PCs that is faster and more stable than Microsoft's Windows operating system. What strategies might the company pursue
You are a manager for a major record label. Last year, music sales declined by 10%, primarily because of very high piracy rates for CDs. Your boss has asked you to develop a strategy for reducing
You are a manager for a major record label. Last year, music sales declined by 10%, primarily because of very high piracy rates for CDs. Your boss has asked you to develop a strategy for reducing
Reread the Opening Case on the beginning format war in cloud computing. On the basis of the information contained in this case, which company do you think will most likely to win this format war? Why?
1. Microsoft and RIM were selling smartphones several years before Apple and Google entered the market. Why then do you think Apple and Google's Android phones are now starting to dominate the
Plot the position of the following companies on Figure 8.3: Microsoft, Google, Coca-Cola, Dow Chemicals, Pfizer, and McDonald's. In each case, justify your answer.
Are the following global standardization industries or industries where localization is more important: bulk chemicals, pharmaceuticals, branded food products, moviemaking, television manufacturing,
What kind of companies stand to gain the most from entering into strategic alliances with potential competitors? Why?
1. In the 1970s and 1980s Palmisano states that IBM was organized as a classic multinational enterprise. What does this mean? Why do you think IBM was organized that way? What were the advantages of
Under what conditions might horizontal integration be inconsistent with the goal of maximizing profitability?
What is the difference between a company's internal value chain and the industry value chain? What is the relationship between vertical integration and industry value chain?
What steps would you recommend that a company take to build mutually beneficial long-term cooperative relationships with its suppliers?
1. What kind of corporate-level strategies did News Corp pursue to build its multi business models? 2. What are the advantages and disadvantages associated with these strategies? This case details
What factors make it most likely that (a) acquisitions or (b) internal new venturing will be the preferred method to enter a new industry?
Imagine that IBM has decided to diversify into the telecommunications business to provide online "cloud computing" data services and broadband access for businesses and individuals. What method would
Under which conditions are joint ventures a useful way to enter new industries?
Identify Honeywell's (www.honeywell.com) portfolio of businesses that can be found by exploring its Website. How many different industries is Honeywell involved in? Would you describe Honeywell as a
1. How has Samsung's business model and strategies changed over time? Why did its top managers make these changes? 2. How is Samsung currently performing? What kinds of changes is it making to its
Why is maximizing ROIC consistent with maximizing returns to stockholders?
In a public corporation, should the CEO of the company also be allowed to be the chairman of the board (as allowed for by the current law)? What problems might this give rise to?
Is it ethical for a firm faced with a shortage of labor to employ illegal immigrants as labor?
1. If you put the issues related to bonuses and personal perks to one side, how would you judge the effectiveness of John Thain as the leader of an organization deep in crisis? 2. Where the actions
What is the relationship among organizational structure, control, and culture? Give some examples of when and under what conditions a mismatch among these components might arise.
When would a company choose a matrix structure? What are the problems associated with managing this structure, and why might a product-team structure be preferable?
What kind of structure, controls, and culture would you be likely to find in (a) a small manufacturing company, (b) a chain store, (c) a high-tech company, and (d) a Big Four accounting firm?
1. In what ways did McComb change Liz Claiborne's structure and control systems over time? 2. Why did he make these changes? Did they improve its performance? Search the Internet to find out what has
If a related company begins to buy unrelated businesses, in what ways should it change its structure or control mechanisms to manage the acquisitions?
What prompts a company to change from a global standardization to a transnational strategy, and what new implementation problems arise as it does so?
How would you design a structure and control system to encourage entrepreneurship in a large, established corporation?
What are the problems associated with implementing a strategy of related diversification through acquisitions?
1. How has Cisco changed its structure and control systems? 2. Relate Cisco's changes to its control and evaluation systems to the stages of growth in Greiner's model. 3. Use the Internet to
1. Analyze Best Buy's competition and industry environment using the competitive forces model. Include strengths and weaknesses of major competitors in the analysis? 2. What macro-environmental
1. What leadership characteristics did Mike use that separates HCSS from the competition? 2. What sources of competitive advantage does HCSS possess? What distinctive/core competencies, tangible and
1. What role has the employee-owned strategy had in the success of the company? 2. What opportunities and threats can be identified for KCI? Explain your reasoning. 4. What business-level strategies
1. Determine if Gore's business formula corresponds to the theories of the I/O model of above-average returns or the resource-based model of above-average returns. Explain your response.2. What
1. Has TomTom done the appropriate planning to operate strategically and competitively? 2. What opportunities and threats do you see for TomTom? What macro-environmental trends contribute to your
1. Describe Nokia's vision and mission for its organization and how was it implemented? What suggestions can you provide (if any) that would or would have strategically positioned them in a
1. How as the Electrolux vision been helpful in their sustainability? 2. Assess Electrolux's organizational structure. Does it strategically fit with its business model? 3. What does Electrolux have
1. What specific strategy did American Airlines use to sustain competitive advantage? Outline the strategic actions taken by American Airlines since deregulation.2. What environmental barriers did
1. Assess the video-rental industry. How will this impact the strategy of businesses in this industry? 2. What role did technology play in Blockbuster's demise? How will technology impact the
1. What are SAP's sources of competitive advantage and how do they coincide with business model? 2. Using Porter's five-forces model, what does the competitive structure of the standardized software
1. What steps has Whole Foods taken in appropriately planning strategy? Assuming Whole Foods must develop a new business model, how should they go about this? 2. What opportunities and threats can be
1. Is SAP's corporate structure hindering its competitive advantage? 2. What corporate strategies has SAP used to remain competitive? 3. How has SAP's business-level strategies sustained them
1. Using Porter's five-forces model, what does the competitive structure of the online retailing industry look like? What are the implications of this structure for the long-run profitability of
1. Using Porter's five-forces model, what does the competitive structure of the online retailing industry look like? What are the implications of this structure for the long-run profitability of eBay
1. Using Porter's five-forces model, what does Yahoo!'s competitive structure and industry look like? What are the implications of this structure for the long-run profitability of Yahoo! in the
1. Assess the entertainment content industry. How will this impact the strategy of businesses in this industry? What sources of competitive advantage does Viacom have or not have that will impact
1. How has GE maintained its success despite being disrespected for attending to social responsibility causes? 2. Why was GE able to develop so many partnerships with success? Illustrate GE's use of
1. Evaluate CEMEX's acquisition strategies. Identify its strengths and weaknesses along with its fit for CEMEX. 2. Did CEMEX properly evaluate its acquisitions from a financial perspective. Explain
1. What are the roots of 3M's culture of entrepreneurship and innovation? What were the key tenets of this culture as they emerged over time? 2. How has the culture of entrepreneurship and innovation
1. What macroenvironmental, competitive, and industry forces made Kodak initially successful? Are these the same in their demise?2. How did Kodak achieve related diversification and vertical
1. Assess the competitive and industry environments of Boeing. What sources of competitive advantage does Boeing have?2. What could Boeing have done to be more competitive initially? And would it
1. Based on Herman Miller's external opportunities and threats, what strategic actions might they take? Review Herman Miller in relation to the competitive forces model and determine what strategic
1. What drove Merck to develop, release, and recall Vioxx? Did this coincide with their core values? Why or why not? Did their business definition change? Explain. 2. What suggestions can you provide
1. What could Nike have done to prevent this bash of negative publicity on the forefront? 2. Was there an agency problem at Nike? 3. What governance mechanisms can you recommend for Nike? 4. What
1. Using the competitive forces model and a competitive comparison, What barriers and enhancers should Wells Fargo consider in moving forward strategically? 2. What macro-environmental trends and
1. How would you characterize the office supplies industry in 1985? Subsidiary Option 1: What was the approach of large distributors/wholesalers to small business segment? Why? Subsidiary Option 2:
1. Using Porter's five-forces model, what does the competitive structure of the online retailing industry look like? What are the implications of this structure for the long-run profitability of
1. What customer needs is this industry is satisfying? What assets do small package express operators need to satisfy these needs? 2. Why, despite rapid growth, was the air express industry
1. According to Porter's framework, what generic strategy was Airborne Express pursuing? Was this a sound strategy in the context of the air express industry? 2. What were the strengths of Airborne
1. Why has the paid-per-click search business grown so rapidly? 2. Analyze the competitive structure of the market for search based advertising. What are the implications of this structure for the
The Kearl oilsands project example touches on many topics within Operations and Supply Chain Management, and also many connections to the other functional areas of an organization. a. What aspects of
Look at the want ads in The Globe and Mail or local newspapers and evaluate the opportunities for an OSM major with several years of experience. If there are limited opportunities, think about
Do universities offer goods or services or both? Give examples?
What are value-added services and what are the benefits to external customers?
Consider the two categories of products that Timbk2 makes and sells. For the custom messenger bag, what are the key competitive dimensions that are driving sales? Are their competitive priorities
What was Lasik Vision's competitive priority?
Is it an appropriate approach in this industry? What repercussions, actual or perceived might occur with this priority? Is the strategy appropriate?
What might be some of the external influences on strategy formulation?
Given that a company has chosen this priority, what would it have to do in order to achieve success? What can Lasik do to make its strategy work?
What are the order qualifiers and order winners in this business?
Based on their mission (posted on their website at http:lasikeyecentres.com, do Lasik Eye Centres' competitive priorities seem different from Lasik Vision's?
You are managing a major construction project that is approximately 50% complete and you have just become aware of a new technology that could be used in your project that would significantly reduce
Which characteristics must a project have for critical path scheduling to be applicable? What types of projects have been subjected to critical path analysis?
What are some of the challenges that personnel face while working on a project team? What are some of the challenges faced by the project manager?
What is a bottleneck and how does it help manage a process?
What are the advantages and disadvantages of a modularized process compared to make-to-stock and make-to-order processes?
What will the engraving shop have to do?
Explain the differences moving from a work centre process to a continuous process environment.
What is the daily capacity of the assembly line designed by the engineers?
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