Organizations Behavior, Structure, Processes 14th Edition Gibson, Ivancevich, Donnelly, Konopaske - Solutions

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During data collection for the transition from an old management accounting system to a new activity-based cost management system, you see a manager’s reported time allotments. You know that the data supplied by the manager are completely false. You confront the manager, and she states that she
You are a management accountant working in the controller’s office. Rick Koch, a very powerful executive, approaches you in the parking lot and asks you to do him a favor. The favor involves falsifying some of his division’s records on the main computer. The executive states that if you do not
Approaches to control Cite two settings or jobs where each of the following approaches to control would be appropriately applied. Identify what you feel is the definitive characteristic of the setting that indicates the appropriateness of the approach to control that you have identified:a.
Under what circumstances should both quantitative and qualitative performance measures be used to evaluate employee, work group, and divisional performance? Provide examples to support your answer.
Evaluating system performance Suppose that you are the manager of a production facility in a business that makes plastic items that organizations use for advertising. The customer chooses the color and quantity of the item and specifies what is to be imprinted on the item. Your job is to ensure
Characteristics of MACS design: participation and education Explain how participating in decision making and being educated to understand information received in an organization contribute toward employee empowerment in MACS design.
Methods of setting budgets Megan Espanoza, manager of the Wells Division of Mars, Inc., a large credit card company, recently received a memorandum describing the company’s new budgeting process for the coming year. The new process requires Megan and the other division managers to submit a budget
Budgets are usually set through one of three methods: participation, authority, or consultation.RequiredWrite an essay stating the circumstances under which each method is most appropriate. If you disagree with a particular method, justify your answer.
Manoil Electronics manufactures and sells electronic components to electronics stores. The controller is preparing her annual budget and has asked the sales group to prepare sales estimates. All members of the sales force have been asked to estimate sales in their territory for each of the
Budget slack Mike Shields was having dinner with one of his friends at a restaurant in Memphis. His friend, Woody Brooks, a local manager of an express mail service, told Mike that he consistently overstated the amount of resources needed in his budget requests for his division. He also told Mike
What are some pros and cons of tying an individual’s pay to performance?
Answer the following two questions about the organization units listed below:• What behavior should be rewarded?• What is an appropriate incentive compensation system?a. A symphony orchestrab. A government welfare officec. An airline complaint deskd. A control room in a nuclear
Suppose that you are the owner/manager of a house-cleaning business. You have 30 employees who work in teams of three. Teams are dispatched to the homes of customers where they are directed by the customer to undertake specific cleaning tasks that vary widely from customer to customer. Your
Motivating desired performance DMT Biotech is a biotechnology research and development company that designs products for the needs of life science researchers. The company consists of an administrative unit, a research laboratory, and a facility used to develop prototypes of and produce new
Hoechst Celanese, a pharmaceutical manufacturer, has used a profit-sharing plan, the Hoechst Celanese Performance Sharing Plan, to motivate employees. To operationalize the plan, the Hoechst Celanese executive committee set a target earnings from operations (EFO). This target was based on the
Peterborough Medical Devices makes devices and equipment that it sells to hospitals. The organization has a profit-sharing plan that is worded as follows:The company will make available a profit-sharing pool that will be the lower of the following two items:1. 40% of income before taxes in excess
Gain sharing Sakura Snack Company manufactures a line of snack foods, such as cheese crackers, granola bars, and cookies. The production workers are part of a gain-sharing program that works as follows: A target level of labor costs is set that is based on the achieved level of production. If the
Knox Company manufactures consumer products such as cleansers, air fresheners, and detergents. During a recent quarter, the value of the products made was $50 million, and the labor costs were $3 million. The company has decided to use a Scanlon plan with this quarter being used to establish the
Choosing what to reward During the late 1970s, Harley-Davidson, the motorcycle manufacturer, was losing money and was very close to bankruptcy. Management believed that one of the problems was low productivity and, as a result, asked middle managers to speed up production. The employees who made
Denver Jack’s is a large toy manufacturer. The company has 100 highly trained and skilled employees who are involved with six major product lines, including the production of toy soldiers, dolls, and so on. Each product line is manufactured in a different city and state. Denver Jack has decided
Evaluating a compensation plan Beau Monde, Inc., a manufacturer and distributor of health and beauty products, made the following disclosure about its compensation program: Our compensation philosophy is based on two simple principles: (1) We pay for performance and (2) management cannot benefit
The mix of salary and commission Belleville Fashions sells high-quality women’s, men’s, and children’s clothing. The store employs a sales staff of 11 full-time employees and 12 part-time employees. Until recently, all sales staff were paid a flat salary and participated in a profit-sharing
Salary and job responsibilities Marie Johnston, the manager of a government unemployment insurance office is paid a salary that reflects the number of people she supervises and the number of hours that her subordinates work.Required(a) What do you think of this compensation scheme? What incentives
Distributing a bonus pool Four broad approaches to distributing the proceeds of a bonus pool in a profit-sharing plan are listed here:1. Each person’s share is based on salary.2. Each person receives an equal share.3. Each person’s share is based on position in the organization (larger payments
Chow Company is an insurance company in Hong Kong. Chow hires 55 people to process insurance claims. The volume of claims is extremely high, and all claims examiners are kept extremely busy. The number of claims in which errors are made runs about 10%. If a claim has an error, it must be corrected
Ethical control frameworks In December 2002, Time magazine named Cynthia Cooper, Coleen Rowley, and Sherron Watkins as its Persons of the Year. Cynthia Cooper was vice president of internal audit for WorldCom and informed the firm’s audit committee that the firm had improperly treated billions of
Compensation tied to Balanced Scorecard, degree of difficulty of target achievement Discuss Case 2-48.
1. What two broad technical considerations must designers of management and control systems address? 2. What is meant by gaming a performance indicator?
1. What is the most motivating type of budget with respect to targets? 2. What is a stretch target?
1. What is incentive compensation? 2. What is an intrinsic reward?
1. What distinguishes data falsification from gaming activities?2. What is gain sharing?
1. What is goal congruence? 2. What is data falsification?
1. What is an extrinsic reward? 2. What is a cash bonus?
This chapter suggested that effectiveness can be viewed from the individual, group, and organizational perspectives. Is it possible for an individual manager to be effective even if her group isn’t effective? Similarly, can an organization be effective even if several of its employees are not
What contribution does the concept multiple constituency make to our understanding of organizational effectiveness? In particular, does the concept make it easier or harder for a manager to know when she has accomplished effective performance for her group or organization? Explain.
What has occurred historically to warrant referring to the management of organizational behavior as a blending of art and science?
Should a manager of a small firm (say, 25 employees) be concerned about establishing an organization structure? Explain.
Describe how a manager who worked for 15 years in Los Angeles would apply a contingency management approach when he’s transferred to a similar managerial position in the firm’s Barcelona, Spain, office.
The study and application of OB has been described as multidisciplinary in nature. Why is it multidisciplinary? Explain.
If you were a training director responsible for instructing managers in the techniques of management, how would you evaluate your training program’s effectiveness? Is the goal model of effectiveness useful? Is the systems model useful?
One writer on management theory states that management is aptly defined as “getting work done through other people.” Compare this concept of management with the one proposed in this chapter.
How can McDonald’s use its powerful brand name to help improve its effectiveness?The McDonald brothers’ first restaurant was founded in 1937 just east of Pasadena, California. It didn’t serve hamburgers, had no playground, and offered no Happy Meals. The most popular menu item was the hot
Are quality and taste important to you when selecting a restaurant? Explain.The McDonald brothers’ first restaurant was founded in 1937 just east of Pasadena, California. It didn’t serve hamburgers, had no playground, and offered no Happy Meals. The most popular menu item was the hot dog. From
What environmental forces are the most different as we move through the decade of 2010 to 2020 when compared with the 1950s and 1960s?The McDonald brothers’ first restaurant was founded in 1937 just east of Pasadena, California. It didn’t serve hamburgers, had no playground, and offered no
Organizational culture is a difficult concept to define. How would you define the culture of an organization you have been employed by or observed?
A growing number of Americans work for internationally-owned firms that operate in the United States. Do you think that these American employees are being influenced by the international owner’s approach to management and the culture of the country of the owner?
Identify the three main socialization stages. Which of these stages is most important for developing high-performing employees? Explain.
If the process of organizational socialization is inevitable, why is it important that it be managed?
How can a leader or founder help create a strong culture in an organization? Can any founder create a culture? Explain.
Why is it so important that organizations keep trying to encourage productive mentoring relationships between senior- and junior-level employees? What are some of the challenges associated with mentoring programs?
What should managers of diverse workforces know about differences in values among individuals?
What do advocates claim about the influence of spirituality on the performance of employees?
Why is it so difficult to change an organizational culture that is considered strong or influential in affecting the behavior of employees?
In what ways does organizational culture influence a company’s effectiveness and performance?
Why did Toyota wait so long to publically acknowledge and replace the faulty accelerator pedals?Toyota is an extremely successful automaker that has built a reputation for quality by fostering a culture of continuous improvement and long-term relationships with employees, vendors, customers, and
Changing a culture from one that rewards secrecy to one that is more transparent (especially in a crisis) appears to be difficult. Why?Toyota is an extremely successful automaker that has built a reputation for quality by fostering a culture of continuous improvement and long-term relationships
What are three long-term effects of globalization on businesses, workers, and consumers? Who benefits most/least from globalization?
Assume that you want to develop your global skills so that you can pursue international assignments with your company. Identify five skills that you would want to develop, and describe how you would go about improving these skills.
Based on Hofstede’s findings, which countries do you believe are most different from the United States? Defend your answer.
What is meant by the term a culture-bound theory of motivation?
What can a newly assigned expatriate manager do to avoid or diminish the intensity and negative effects of culture shock? Explain.
If you found yourself in Robert Adams’s situation (see opening vignette), would you take the three-year expatriate assignment? The virtual expatriate assignment? Or, would you decline both opportunities and remain a domestic employee at the home office?
Describe the attitudes a manager would need to be successful and effective in managing in India, China, and Saudi Arabia.
Can domestic cultural diversity in the United States help American firms better understand and deal with global cultural diversity? Explain.
How does a national culture differ from what is referred to as an organization’s culture? Which “culture” exerts more influence over the behavior of a global company’s employees?
Why is religion often incorrectly ignored in discussions and analyses of business, negotiations, and culture?
1. Which principles of globalization did NR and his colleagues follow when they were growing Infosys into a global powerhouse?2. According to Hofstede’s research, India has a high score on the power distance dimension. To what degree could this high score help to explain Infosys Technology’s
Joan is an accountant who opposes the introduction of a new financial control system. For 15 years she has worked with the old manual system. Now the firm is introducing a new computer-based system. How would you attempt to change Joan’s attitude about the new system?
Assume that you are about to ask your supervisor for a raise. Which communication medium or channel would you use? What steps would you take to decrease the amount of noise that can decrease the effectiveness of your message?
With the increase of diversity in the workplace, discuss the additional issues needing to be addressed that may be present in today’s organizations in relation to (a) The communication process and (b) The sending and receiving of nonverbal messages.
Assume you are about to meet and negotiate with an individual from a low-context culture. Do you think the person will know a great deal about you before you meet with him or her? Explain.
Think back to a time when you knew a manager, coach, or teacher/professor who was an exceptionally good communicator. Why was this person so effective at communication? Describe.
Many individuals carry a variety of personal communication devices with them wherever they go (e.g., a smart phone). Assuming these individuals leave their devices turned on 24/7, do you see any disadvantages associated with this continuous accessibility? Any advantages? Describe.
Describe a situation in which you’ve been the receiver in a one-way communication process. Give some reasons certain individuals might not like it. Why might some people prefer it?
In your opinion, which barrier to communication is the most frustrating? What can you do to deal with it in an effective manner?
Some people believe that perception is a more important explanation of behavior than is reality. Why is this assumption about perception made?
The chapter focuses on the perspective of the employee in discussing the psychological contract. From the employer’s perspective, what is generally expected from employees in terms of the contract?
Why is emotional intelligence a difficult construct to measure accurately?
What is the relationship between employee satisfaction and customer satisfaction?
In the selection of job candidates, what should a manager know about the self-efficacy concept?
Why is it accurate to conclude that the study and application of OB are multidisciplinary?
Is the “Big Five” model of personality worthwhile in terms of helping explain individual differences?
What’s the meaning of the notion that, even when differences between the sexes exist, there’s overlap between them? Explain this in terms of absenteeism rates and turnover rates.
1. What environmental factors could Bill Strickland have changed in his life?2. What moral authority does Bill Strickland speak from to struggling college students?3. What impact did Strickland’s mentor (Frank Ross) have on his goals, self-efficacy, and values?Bill Strickland’s life changed and
As a future manager, which of the theories presented in this chapter will be of most use to you in motivating your employees? Explain.
Describe the major differences between Maslow’s need hierarchy and Alderfer’s ERG explanation of motivation.
What factors serve to make Maslow’s hierarchy of needs theory so intuitively attractive to practicing managers despite its obvious flaws?
Why would it be interesting to examine and compare the needs, discussed by McClelland, in young, middle-aged, and older people in the United States, Japan, Germany, Poland, Egypt, Argentina, and Sweden?
How would Herzberg’s motivation theory help to explain why most people feel a good salary is not enough to motivate someone over the long-term in a job?
Based on equity theory, why is it important that decisions about pay or compensations programs have be perceived as fair?
In your opinion, should managers attempt to motivate employees with different ethnic backgrounds all in the same manner? Why or why not?
Why is it important to understand that a manager must infer the motivation level of subordinates?
Why is expectancy theory described as the most complex and difficult to measure theory of work motivation?
How can you apply the motivation theories in this chapter to explain the behavior of the entrepreneurs introduced in this case?For most people, going to work means working for someone else; a select few choose to become entrepreneurs. While TV advertisements depict the good life associated with
When do you think these entrepreneurs will retire? Use the theories in the chapter to justify your response.For most people, going to work means working for someone else; a select few choose to become entrepreneurs. While TV advertisements depict the good life associated with “being your own
Feedback helps employees form perceptions of their self-efficacy on the job. Based on what you learned in this chapter, why is important that employees develop a sense of self-efficacy? Explain.
Discuss why organizational design and communication flow are so closely related.
1. What barriers to effective communication do you detect in this case?2. Is anyone “wrong” in this situation? By what other means could Randell have requested the information from Tom Ballard? What do you think of Tom Ballard’s reaction? Why?Leigh Randell is supervisor of in-flight services
When looking at the decision-making process (Figure), do you feel any one step is more important than the others? If so, why?
Think of a time when you held fast to a decision even after learning that it was probably a wrong or faulty decision. How long did you persist with your original (faulty) decision? Looking back now, when should you have modified your decision? What could have convinced you to do so? Describe.

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Organizations Behavior, Structure, Processes 14th Edition Gibson, Ivancevich, Donnelly, Konopaske - Solutions

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