Understanding and managing organizational behavior 6th Edition Jennifer M. George, Gareth R. Jones - Solutions

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Rosabeth Kanter, a leading authority on change, stated that trying to change an organization is like trying to teach elephants to dance. Why is changing an organization’s direction so difficult?
Based on the discussion about force field analysis, why is it hard for people to lose weight and keep it off?
After reading the Communication Competency about United Technologies, identify the key behaviors demonstrated by senior leaders to reinforce the company’s diversity programs.
Rahm Emanuel, White House chief of staff for President Obama, said: “You never want a serious crisis to go to waste because it gives leaders a tremendous opportunity to make difficult, yet necessary, organizational changes.” Do you agree or disagree with this statement?
1. Which forces facing Bivens supported change and which resisted change?2. Did she use an economic or an organizational development approach to create change? Was it effective?3. Using the diagnostic model for change in Figure 17.4, analyze the factors affecting the LPGA.MINI CASE In 2005
What is the importance of accounting in government and non profit organization?
The Burger Barn executives see a rosy future ahead for Creamy Creations. Do you see any reasons why they should not be so optimistic? What are the potential future pitfalls they should be watching out for? MINI CASE Creamy Creations Ice Cream Shoppe is a small and popular ice
How are the principles of classical management reflected in what has happened at Creamy Creations? Which tenets of Fayols Theory of Classical Management, Webers Theory of Bureaucracy, and Taylors Theory of Scientific Management are in evidence? How have the advantages and disadvantages of the
If you were called in as a communication consultant by Burger Barn executives, what kind of information would you gather in making an assessment about the likely future of Creamy Creations? What would you predict your findings might be, and how would these findings influence your recommendations to
Do the original goals of the team management system used at Marshalls comport more with the philosophy of human relations or human resources management? How would the theorists discussed in this chapter (Maslow, McGregor, Likert, and Blake and Mouton) analyze the current situation at
Employees identified three reasons for not participating in the program at Marshalls. How would you deal with each of these problems? Is it possible (or desirable) to satisfy all groups of employees and achieve full participation? Would human relations and human resources theorists have different
What changes would you make in the team management system at Marshalls that would increase participation? What changes would you make to enhance the effective use of human resources at Marshalls? How would you institute these changes and communicate them to employees? MINI CASE
How would you use Weicks model of sensemaking to describe Helens experiences since Sales Infomatics was acquired by Marketron? What kind of information environment confronts Helen? And what options does she have to successfully cope with that information environment?MINI CASE
Do Helens experiences reflect any of the systems factors identified by theorists using new science principles? Or could these principles help Helen change or adapt to the situation she has found herself in?MINI CASE Helen Adams hung up the phone slowly and sat at the desk in her
How does Helens role in the communication networks at Sales Infomatics and Marketron influence her ability to cope with life after the acquisition? How would you describe the networks and her roles within them? MINI CASE Helen Adams hung up the phone slowly and sat at the desk in
Think about Helens situation as a cybernetic model in which the goal is enhanced information about life as an employee of Marketron. What kind of feedback is Helen now receiving? And what kinds of mechanisms could she use to enhance her knowledge about the new company?MINI CASE
What factors in NASAs culture contributed to the Challenger and Columbia shuttle disasters? Using Scheins onion model of culture, is it possible to show how basic assumptions are linked to beliefs and values and then to potentially fateful behaviors? MINI CASE The first space
Cultural change was obviously difficult at NASA. Can you think of specific things that could have been done to make cultural changes more lasting or more effective? MINI CASE The first space shuttle flight occurred on February 18, 1977, with the launch of Enterprise. It was a
Are there particular aspects of NASA that might make cultural change particularly challenging? Are bureaucracies particularly susceptible to these difficulties of cultural change? Do organizations involved in high-risk tasks face special challenges?MINI CASE The first space
How would you evaluate the argument between Brandon and Gabriella? Are either or both of them being exploited? If so, how? MINI CASE Brandon and Gabriella Houston were both home from college for Thanksgiving weekend. Brandon, a senior, attended a state university about 90 miles
How does this discussion illustrate the concepts of power, ideology, and hegemony? MINI CASE Brandon and Gabriella Houston were both home from college for Thanksgiving weekend. Brandon, a senior, attended a state university about 90 miles from home. Gabriella, a sophomore,
What oppressive structures of organization and communication are in evidence in the jobs held by Brandon and Gabriella? Do either Gabriella or Brandon participate in a system of concertive control? MINI CASE Brandon and Gabriella Houston were both home from college for
Does a feminist approach serve to shed any additional light on the job held by Gabriella? Would different types of feminist theory reach different conclusions about the nature of her job? MINI CASE Brandon and Gabriella Houston were both home from college for Thanksgiving
How would a critical theorist work to achieve emancipation for Brandon and Gabriella? Would either of them want to be emancipated? How could either Brandon or Gabriella exercise resistance in their work? MINI CASE Brandon and Gabriella Houston were both home from college for
How have Marshas experiences so far represented aspects of the anticipatory socialization process? Is it also possible to consider anticipatory socialization from the point of view of the church searching for a new pastor? What does anticipatory socialization look like from the organization
During the weekend ahead, what questions should Marsha anticipate during the interview process? What questions should she ask? What are the various functions that the interview will serve for both Marsha and the congregation? MINI CASE Marshas husband, Ron, also sprawled on the
Assuming that Marsha eventually takes on the role of pastor with this church, what should she anticipate during her first few months in her new role? Are there steps that she can take before and after moving to Michigan to ease her transition? Are there steps the congregation can take to help her
A pastors role is one in which the supervisor could be seen as the congregation. How could the leader-member exchange model be adapted to account for these kinds of organizational positions? MINI CASE Marshas husband, Ron, also sprawled on the floor, rifled through some of the
How would you characterize the decision-making styles of the two committees that considered the enrollment management problem? Would you characterize either of these processes as more effective or appropriate to the decision under consideration? MINI CASE Chelsea McGuire is the
What advice would you give to Chelsea McGuire for the upcoming faculty meeting? Should she retain her typically participative decision-making style? What are the advantages and disadvantages of this kind of style in this type of decisionmaking situation? MINI CASE Chelsea
Are there specific decision-making strategies that would be helpful in making an effective decision regarding enrollment management? What communication behaviors would you watch for in the upcoming meeting to assess whether an effective decision-making process is being used? MINI CASE
How might a symbolic convergence perspective on social and emotional communication in the group influence your assessment of the situation? How might a bona fide group perspective on the way the group is embedded in organizational structures (e.g., the department, the university, professional
What kind of predispositions are Mike and Jill taking into this conflict situation? How might these predispositions influence the way they frame the conflict and the way they approach each other? MINI CASE Mike Garcia and Jill Hendrickson have been butting heads for months.
If Mike and Jill were to attempt to deal with this conflict on their own, what conflict style would you recommend? Given what you know about Jill and Mike, do you think they would use an effective conflict resolution style?MINI CASE Mike Garcia and Jill Hendrickson have been butting heads for
If you were Adam Shapiro, how would you approach this conflict? What third-party role should you take, and what strategies should you use to help Mike and Jill deal with their ongoing problems? MINI CASE Mike Garcia and Jill Hendrickson have been butting heads for months. Mike
How would a feminist approach to conflict see this situation? Is it possible to use an alternative model that would recast this situation in a more productive frame? MINI CASE Mike Garcia and Jill Hendrickson have been butting heads for months. Mike is a manufacturing manager
How does the nursing department at University Hospital exemplify ways that organizations often react to planned organizational change? Are there ways in which the nature of the change or the way it is being instituted at University Hospital differs from traditional patterns? MINI CASE
If you were taking on a care coordinator role at University Hospital, what kind of information would you want to have? Do you like the idea of an unstructured role that you can develop on your own? What are the advantages and disadvantages of this kind of organizational ambiguity? MINI CASE
How would you choose to lead this department through the change they are experiencing? Would you rather have Jen or Hannah as your leader in this process? MINI CASE Few industries are confronted with more change and more turbulence than the health care industry. As the perusal of
In what ways do the “special cases” of organizational life discussed in this case bring processes of rationality and emotion into sharp relief? Is emotion more “present” in these cases? Are different kinds of emotion brought to the forefront? How does the everyday nature of most of our work
How are the specific processes of emotion discussed in this chapter—emotional labor, emotional work, and compassion, stress, and burnout—illustrated in these examples of the inexplicable? Are particular processes of emotion in the workplace especially apparent in the midst of the inexplicable,
How could organizations and employees in those organizations be better prepared to cope with the emotion of these inexplicable events? And could those lessons be translated into practices that lead to more healthy and happy organizational life during the more mundane days, as well?On November 18,
What do you think of the cultural diversity program in the San Lucas school district? Are the goals of this program reasonable? Are good systems in place for reaching these goals? What alternative ideas could you suggest to the school district for improving its program?The San Lucas Unified School
What should this committee recommend to the school board with respect to retaining Maria Sanchez? What other recommendations should they make to the board given what they have learned from their experiences so far?The San Lucas Unified School District has a very aggressive affirmative action
How can you explain the very different experiences of Maria and other teachers at the high school? Is there an avenue that could be taken to cope with these differences? How could this situation be managed to improve the situation for Maria, for other teachers, for the students, and for the
As a “people person,” how would you advise Hank? What can he do to increase the use of his wireless data system and his customer assistance centers?Hank Pembrook is the owner of The Greenery, a chain of a dozen plant nurseries in a large western metropolitan area. The Greenery has been very
What different kinds of suggestions for increased adoption of these systems might be made by supporters of the media richness model, the social information processing model, and the dual-capacity model? Is there a way to combine these approaches to help Hank out of his bind?Hank Pembrook is the
Was Hank realistic in his assessment of the possible advantages of these systems? What would research tell us about the likely outcomes of wireless data systems and the customer assistance centers?Hank Pembrook is the owner of The Greenery, a chain of a dozen plant nurseries in a large western
Why is it important to understand that both nature and nurture shape an employee's personality?
What are some situations in which you would not expect employees' personalities to influence their behavior?
What are some situations in which you would expect employees' personalities to influence their behavior?
Is it good for organizations to be composed of individuals with similar personalities? Why or why not?
A lawyer needs to score high on which of the Big Five personality traits? Why?
What are some jobs or situations in which employees who are high on agreeableness would be especially effective?
When might self-monitoring be dysfunctional in an organization?
What levels of the needs for achievement, power, and affiliation might be desirable for an elementary school teacher?
What types of abilities are especially important for an upper-level manager (such as the president of a division) to possess? Why?
What are the three ways in which ability can be managed in organizations?
What are the ethical implications of emotional intelligence training?
What steps can organizations take to ensure that employees' emotional intelligence is put to good use and not used for personal gain or unethical purposes?
Based on the material in the case and the chapter content, how would you describe Mark Wilson's personality?
How would you describe a person you know who has strong intrinsic and extrinsic work values?
Why might two employees with the same job develop different attitudes toward it?
On what kinds of jobs might the moods that employees experience be particularly important for understanding why they behave as they do?
Why are attitudes less long lasting than values, and why are moods more transitory than attitudes?
What specific standards might people use to determine their satisfaction with different facets of their jobs?
Why is job satisfaction not strongly related to job performance? Discuss.
Should managers always try to reduce absenteeism and turnover as much as possible? Why or why not?
In what kinds of organizations might organizational citizenship behaviors be especially important?
What specific things can an organization do to raise levels of affective commitment?
In what kinds of organizations might affective commitment be especially important?
Are there limits to the extent to which an employer should require employees to perform emotional labor? If so, what are these limits? If not, why not?
Under what condition do you think it would be unethical to require emotional labor from employees? Be specific.
What values does Chesonis emphasize at PAETEC?
What factors likely contribute to employee job satisfaction at PAETEC?
How do schemas help members of an organization make sense of each other and of what happens in the organization?
Are stereotypes ever functional for the perceiver? Why or why not?
Why might a supervisor be motivated to perceive a subordinate's performance as being poor when it really is not?
How might managers' moods affect organizational decision making?
In what ways might impression management be functional in organizations? In what ways might it be dysfunctional?
Can and should employees who are salient try to reduce their salience?
Why do perceptual biases exist?
Why might a supervisor make internal attributions for a subordinate's poor performance?
Why are attributions important determinants of behavior in organizations?
Why might members of an organization disagree about the nature of hostile work environment sexual harassment?
Think about the ethical implications of affirmative action programs.
What obligation do organizations have to ensure that all members of the organization are treated fairly?
What are some of the ways that Sodexo effectively manages diversity?
Why is it important for managers and all employees to interact with people who are different from themselves?
What are some of the ways that Principal Financial Group effectively manages diversity?
Why might an organization prefer to use positive reinforcement rather than negative reinforcement?
How can a manager use the principles of operant conditioning to stop employees from bickering and fighting with each other?
Why do some organizations use punishment more often than others?
Is OB MOD ethical? Why or why not?
In what ways are the behaviors of taxi drivers controlled by the principles of operant conditioning?
On what kinds of jobs might vicarious learning be especially prevalent?
When might employees be especially likely to engage in self-control?
Why do some capable members of an organization have low levels of self-efficacy?
Why do organizations desiring creativity need to be willing to accept a certain level of failure?
What steps can organizations take to promote organizational learning and knowledge management?

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Understanding and managing organizational behavior 6th Edition Jennifer M. George, Gareth R. Jones - Solutions

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