Organizational Behavior Emerging Knowledge And Practice For The Real World 5th Edition Steven McShane, Mary Von Glinow - Solutions

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In Japan the chief executive of an organization involved in a public scandal usually resigns in disgrace. In the United States top executives until recently often escaped full retribution by blaming their subordinates and maintaining that they themselves knew nothing of the misdeed. Is it unfair to
Do you think the MetLife CEO and president should have been fired? Why or why not?
Why was it seemingly so desirable to avoid the term, “life insurance”? What is wrong with life insurance?
Given the widespread publicity about the MetLife scandal, did you think the firm could regain consumer trust in a short time?
“You have to admire that guy, Urso. He was a real genius. No one else could motivate a sales organization as he did. They should have made him president of the company. Or else he should become an evangelist.” Evaluate.
Do you think the arguments are compelling that the control function should be centralized rather than decentralized? Why or why not?
The publicity is widespread about MetLife’s “misdeeds.” Debate how you would react. One position is to defend your company and rationalize what happened and downplay any ill-effects. The other position is to meekly bow to the allegations and admit wrongdoing and be as contrite as possible.
Place yourself in the position of John Lampe, CEO of Firestone, as the crisis worsens and accusations mount. Discuss how you would try to change the climate with Jacques Nasser of Ford from confrontational to cooperative. Be as specific as you can. Do you think you would be successful?
You are a trusted aide of Nasser. Support his confrontational stance with Firestone before the Ford board of directors.
Be a Devil’s Advocate. In a staff meeting the topic comes up that your SUVs have been involved in a number of deaths. The group passes this off as due to reckless drivers. Argue persuasively a contrary position.
Do you think Firestone’s quest to improve its reputation should face the same problems as those occurring from the Exxon Valdez? Why or why not?The second annual corporate-reputation survey conducted by the Harris market-research firm and the Reputation Institute, involving 26,011 respondents,
Do you see any reasons why Hogan may not have been completely objective in his whistle-blowing efforts?Alan Hogan was honored in June 2001 by the Civil Justice Foundation for exposing how employees at a Bridgestone/Firestone plant in North Carolina routinely made defective tires. This consumer
Can a firm guarantee complete product safety? Discuss.
“If an Explorer driver never checks the tire pressure and drives well above the speed limit, he has no one to blame but himself in an accident—not the vehicle and not the tires.” Discuss.
“Admittedly the groupthink mindset may be responsible for a few unethical and bad decisions, but isn’t this mindset more likely to consider the consequences to the company of delivering unsafe products, and support aggressive corrective action?” Evaluate this statement.
Your firm has had a history of reacting rather than anticipating changes in the industry. As the staff assistant to the CEO, you have been assigned the responsibility of developing adequate sensors of the environment. How will you go about developing such sensors?
Design a program aimed at mistake avoidance. Be as specific, as creative, and as complete as possible.
“There is no such thing as a sustainable competitive advantage.” Discuss.
How would you build controls into an organization to ensure that similar mistakes do not happen in the future?
Do you agree with the thought expressed in this chapter that a firm confronted with strong ethical criticism should abandon the product or the way of doing business? Why or why not?
We have suggested that the learning insights discussed in this chapter and elsewhere in the book are transferable to other firms and other times. Do you completely agree with this? Why or why not?
Do you agree or disagree with the author’s contention that a kinder, gentler stance toward channel members would be desirable and profitable? Why or why not?
1. SK Telecom is attempting to distance itself from which South Korean cultural value? What indicators of this value are identified in this case study? What other artifacts of this cultural value would you notice while visiting a South Korean company that upheld this national culture?2. In your
1. What performance problems is the captain trying to correct?2. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.3. Has the captain considered all possible solutions to the problem? If not, what else might be done?A large city
1. In an organization’s efforts to maintain ethical standards, how important is it to encourage and support employees who report possible incidents of ethical wrongdoing (i.e., engage in whistle blowing)? Why? What can companies do to support whistle-blowers?2. What actions are described in this
1. Which two Big Five personality dimensions are positively associated with enjoyment of workplace humor?2. Listed below are several jobs. Please check no more than two personality dimensions that you believe are positively associated with preferences for each occupation.3. Rank order (1 = highest,
An insurance company has high levels of absenteeism among the office staff. The head of office administration argues that employees are misusing the company’s sick leave benefits. However, some of the mostly female staff members have explained that family responsibilities interfere with work.
As the district manager responsible for six stores in a large electronics retail chain, you have had difficulty with the performance of some sales employees. Although they are initially motivated and generally have good interpersonal skills, many have difficulty with the complex knowledge of the
Studies report that heredity has a strong influence on an individual’s personality. What are the implications of this in organizational settings?
Suppose that you give all candidates applying for a management trainee position a personality test that measures the five dimensions in the five-factor model. Which personality traits would you consider to be the most important for this type of job? Explain your answer.
An important aspect of self-concept is the idea that almost everyone engages in self-enhancement. What problems tend to occur in organizations as a result of the self-enhancement phenomenon? What can organizational leaders do to make use of a person’s inherent drive for self-enhancement?
This chapter discussed value congruence mostly in the context of an employee’s personal values versus the organization’s values. But value congruence also relates to the juxtaposition of other pairs of value systems. Explain how value congruence is relevant with respect to organizational versus
People in a particular South American country have high power distance and high collectivism. What does this mean, and what are the implications of this information when you (a senior executive) visit employees working for your company in that country?
All decisions are ethical decisions. Comment on this statement, particularly by referring to the concepts of moral intensity and ethical sensitivity.
1. Apply your knowledge of stereotyping and social identity theory to explain what went wrong here.2. What other perceptual error is apparent in this case study?3. What can organizations do to minimize misperceptions in these types of situations?Syd Gilman read the latest sales figures with a great
1. Describe the experiential learning process that companies mentioned in this case study apply to learn from their mistakes and failures. 2. What perceptual problems do managers need to overcome with failures? How can these perceptual problems be minimized?Coca-Cola chairman and former CEO E.
Several years ago, senior executives at energy company CanOil wanted to acquire an exploration company (HBOG) that was owned by another energy company, AmOil. Rather than face a hostile takeover and unfavorable tax implications, CanOil’s two top executives met with the CEO of AmOil to discuss a
Do you define yourself in terms of the university or college you attend? Why or why not? What are the implications of your answer for your university or college?
During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. “I have to make assumptions about what’s in the other person’s head, and stereotypes help me do that,” she explains. “It’s better to rely on stereotypes than to enter
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s performance.
Why are organizations moving toward the use of experiential approaches to learning? What conditions are required for success?
Bus News Corp. is the leading stock market and business news service. Over the past two years, Bus News has experienced increased competition from other news providers. These competitors have brought in Internet and other emerging computer technologies to link customers with information more
1. To what extent do the three people featured in this case study manage their own emotions on the job? How do they accomplish this? To what extent do you think they effectively manage emotions under these circumstances?2. This case study states that nurses and other medical staff need to manage
1. This case study describes various ways that companies try to manage workplace stress. In terms of the types of stress management strategies described in this chapter, which approaches are applied most and least often? 2. What stress outcomes are mentioned in this case study? What stressors are
“Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective.
Describe a time when you effectively managed someone’s emotions. What happened? What was the result?
Happy employees create happy customers. Explain why this statement might be true, and identify conditions in which it might not be true.
What factors influence an employee’s organizational loyalty?
Two recent college graduates join the same major newspaper as journalists. Both work long hours and have tight deadlines for completing their stories. They are under constant pressure to scout out new leads and be the first to report new controversies. One journalist is increasingly fatigued and
A senior official of a labor union stated: “All stress management does is help people cope with poor management. [Employers] should really be into stress reduction.” Discuss the accuracy of this statement.
1. What symptom(s) in this case suggest that something has gone wrong?2. What are the main causes of these symptoms?3. What actions should Vêtements executives take to correct these problems?Vêtements Ltée is a chain of men’s retail clothing stores located throughout the province of Quebec,
1. This case study describes several different strategies for attracting and retaining new employees. On the basis of the four drives described in four drive theory and the needs listed in Maslow’s needs hierarchy, identify the drives and needs associated with each of these initiatives. Which
Four-drive theory is conceptually different from Maslow’s needs hierarchy (as well as ERG theory) in several ways. Describe these differences. At the same time, needs are based on drives, so the four drives should parallel the seven needs that Maslow identified (five in the hierarchy and two
Learned needs theory states that needs can be strengthened or weakened. How might a company strengthen the achievement needs of its management team?
Exhibit illustrates how a person’s drives and needs result in decisions and behavior. Explain where the expectancy theory of motivation fits into this model.
Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a severe storm whereas others make no effort to leave their home.
Two friends who have just completed an organizational behavior course at another college inform you that employees must fulfill their need for self-esteem and social esteem before they can reach their full potential through self-actualization. What theory are these friends referring to? How does
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.
Several service representatives are upset that the newly hired representative with no previous experience will be paid $3,000 a year above the usual starting salary in the pay range. The department manager explained that the new hire would not accept the entry-level rate, so the company raised the
Organizational injustice can occur in the classroom as well as in the workplace. Identify classroom situations in which you experienced feelings of injustice. What can instructors do to maintain an environment that fosters both distributive and procedural justice?
1. Identify the symptoms indicating that problems exist in this case.2. Diagnose the problems in this case using organizational behavior concepts.3. Recommend solutions that overcome or minimize the problems and symptoms in this case.The Regency Grand Hotel is a five-star hotel in Bangkok,
1. What changes did Lisa Brummel make to Microsoft’s performance and reward practices? Why did Microsoft have these performance and reward practices in place?2. In your opinion, which actions, if any, introduced by Lisa Brummel have improved feelings of empowerment at Microsoft?Microsoft CEO
As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing plan for employees who work in the four regional distribution and warehousing facilities of a large retail organization. Which reward system would you recommend? Explain your answer.
You are a member of a team responsible for developing a reward system for your college or university faculty unit. Assume that the faculty is nonprofit, so profit sharing is not an option. What other team or organization-level rewards might work in this situation? Describe specific measures that
Alaska Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives based on their individual performance. Give three explanations of why Alaska Tire should introduce
What can organizations do to increase the effectiveness of financial rewards?
Most of us have watched pizzas being made while waiting in a pizzeria. What level of job specialization do you usually notice in these operations? Why does this high or low level of specialization exist? If some pizzerias have different levels of specialization than others, identify the
Can a manager or supervisor “empower” an employee? Discuss fully.
Describe a time when you practiced self-leadership to successfully perform a task. With reference to each step in the self-leadership process, describe what you did to achieve this success.
Can self-leadership replace formal leadership in an organizational setting?
1. To what extent should your subordinates be involved in this decision? Select one of the following levels of involvement:• No involvement. You make the decision alone without any participation from subordinates.• Low involvement. You ask one or more subordinates for information relating to
1. What is design thinking? How does it differ from traditional models of decision making?2. In your opinion, should most organizations adopt a design-thinking perspective? Why or why not?3. Prototyping is a central element in design thinking, yet it is not explicitly mentioned in the rational
A management consultant is hired by a manufacturing firm to determine the best site for its next production facility. The consultant has had several meetings with the company’s senior executives regarding the factors to consider when making the recommendation. Discuss the decision-making problems
You have been asked to personally recommend a new travel agency to handle all airfare, accommodation, and related travel needs for your organization of 500 employees. One of your colleagues, who is responsible for the company’s economic planning, suggests that the best travel agent could be
Intuition is both an emotional experience and an non conscious analytic process. One problem, however, is that not all emotions signaling that there is a problem or opportunity represent intuition. Explain how we would know if our “gut feelings” are intuition or not, and if they are not
A developer received financial backing for a new business financial center along a derelict section of the waterfront, a few miles from the current downtown area of a large European city. The idea was to build several high-rise structures, attract to those sites prestigious tenants requiring large
Ancient Book Company has a problem with new book projects. Even when others are aware that a book is far behind schedule and may engender little public interest, sponsoring editors are reluctant to terminate contracts with authors whom they have signed. The result is that editors invest more time
Employee involvement applies just as well to the classroom as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might improve decision quality. What potential problems may occur in this process?
Two characteristics of creative people are that they have relevant experience and are persistent in their quest. Does this mean that people with the most experience and the highest need for achievement are the most creative? Explain your answer.
1. What perspective of organizational effectiveness did Tina Stavros and James Alder attempt to apply in this case? Describe how specific elements of that perspective related to their interventions.2. Explain what went wrong in this case, using one or more of the other perspectives of
1. Identify and discuss the main problems or concerns mentioned in this case study regarding telecommuting. In your opinion, do most of these problems originate with the company or the employee? 2. Describe the characteristics of people who adjust more easily to telecommuting. How can companies
A friend suggests that organizational behavior courses are useful only to people who will enter management careers. Discuss the accuracy of your friend’s statement.
A number of years ago, employees in a city water distribution department were put into teams and encouraged to find ways to improve efficiency. The teams boldly crossed departmental boundaries and areas of management discretion in search of problems. Employees working in other parts of the city
After hearing a seminar on organizational learning, a mining company executive argues that this perspective ignores the fact that mining companies cannot rely on knowledge alone to stay in business. They also need physical capital (such as digging and ore-processing equipment) and land (where the
A common refrain among executives is “People are our most important asset.” Relate this statement to any two of the four perspectives of organizational effectiveness presented in this chapter. Does this statement apply better to some perspectives than to others? Why or why not?
Corporate social responsibility is one of the hottest issues in corporate boardrooms these days, partly because it is becoming increasingly important to employees and other stakeholders. In your opinion, why have stakeholders given CSR more attention recently? Does abiding by CSR standards
Look through the list of chapters in this textbook, and discuss how globalization could influence each organizational behavior topic.
“Organizational theories should follow the contingency approach.” Comment on the accuracy of this statement.
1. Identify organizational behavior concepts that the team applied to complete this task.2. What organizational behavior problems occurred, and what actions were (or should have been) taken to solve them?
1. What changes has Macys introduced in terms of the four elements of organizational structure? 2. What contingencies suggest that Macy’s new organizational structure is appropriate for its environment?3. What problems do you think Macy’s might experience with the new organizational structure?
1. What organizational structure problems did Avon experience prior to the reorganization?2. What changes did Andrea Jung make to Avon’s organizational structure? In your opinion, were these structural changes appropriate? Why or why not? 3. This case study also refers to problems and
TAXI and Nitro, two creative advertising companies described in this chapter, have organic, team-based structures. What coordinating mechanism likely dominates in this type of organizational structure? Describe the extent and form in which the other two types of coordination might be apparent at
Think about the business school or other organizational unit whose classes you are currently attending. What is the dominant coordinating mechanism used to guide or control the instructor? Why is this coordinating mechanism used the most here?
Administrative theorists concluded many decades ago that the most effective organizations have a narrow span of control. Yet today’s top-performing manufacturing firms have a wide span of control. Why is this possible? Under what circumstances, if any, should manufacturing firms have a narrow
Leaders of large organizations struggle to identify the best level and types of centralization and decentralization. What should companies consider when determining the degree of decentralization?
Diversified Technologies Ltd. (DTL) makes four types of products, each type to be sold to different types of clients. For example, one product is sold exclusively to automobile repair shops, whereas another is used mainly in hospitals. Customer expectations and needs are surprisingly similar
IBM is becoming a globally integrated enterprise. What does this organization look like in terms of its departmentalization? What challenges might face companies that try to adopt the globally integrated enterprise model?
From an employee perspective, what are the advantages and disadvantages of working in a matrix structure?
Suppose that you have been hired as a consultant to diagnose the environmental characteristics of your college or university. How would you describe the school’s external environment? Is the school’s existing structure appropriate for this environment?
1. Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.2. Considering the difficulty in changing organizational culture, why does Hillton’s management seem to have been successful at this transformation?3. Identify two other strategies that the city might

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