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organizational behavior

Questions and Answers of Organizational Behavior

How do HIPAA regulations protect the public's privacy in regards to electronic medical records (EMRs), personal health records (PHRs), and health information used in social health networking groups
How have Consumer-Driven Health Plans (CDHPs) and High Deductible Health Plans (HDHPs) changed health care service reimbursement and health insurance expectations?
What is the difference between Health Savings Accounts (HSAs), Medical Savings Accounts (MSAs), Flexible Spending Arrangements (FSAs), and Health Reimbursement Arrangements (HRAs)?
What is retail medicine and should it be of concern to health care managers and leaders in for-profit and not-for-profit environments?
Why has retail medicine become popular with consumers? How can health care managers and organizations leverage retail medicine concepts to enhance current service delivery practices in non-retail
How do Electronic Medical Records (EMRs) and Personal Health Records (PHRs) differ? How are they similar?
Consider Google (Google Health) and Microsoft's (HealthVault) impact on the consumer-driven health movement and the public's need to participate in their own health care. What are the pros and cons
1. What are the key problems? 2. How will these consumer-driven changes affect the clinic overall? Per physician group? 3. Are the tethered medical records a good idea? 4. What ethical concerns have
What explains the directionality of flows in health care? Patients, health workers, managerial practices?
The Ethiopian government has a novel approach to addressing the health worker shortage. Will they retain these newly trained professionals and achieve an equitable distribution of healthcare workers?
What lessons does Cuba have for training health professionals? Is training for context one way to address the migration problem?
Why is there an insufficient supply of health professionals to meet current service demands? Should higher income countries follow Ethiopia and adopt shorter training, more specialized training, and
Are some professionals over-trained for the work that they do? Can we afford to continue training health professionals for periods of 5-10 years or is this now a luxury we can no longer afford? With
How many countries have adopted DRGs? Why?
Have DRGs actually reduced health care costs?
Are there policy instruments and/or management practices that can reduce social injustices such as the outflow of health workers, racial or ethnic disparities that lead to poor quality of care?
Discuss the implications of the following statement: "...We came to believe that quality of care in facilities credentialed by the Joint Commission International (JCI) in foreign countries, and in
What are the five segments of patients who are willing to travel across borders to obtain health care? Are there other patient segments beside these five?
What explains the global price differential among hospitals? Why would countries like the U.S. have 10x the charges for procedures like hip replacements?
Why is there growing rivalry for inbound international patients? Under what conditions should a hospital invest in plant and equipment to attract international patients?
Cleveland Clinic's goal is to bring world class medical care to the people of the world wherever possible. Will it work? Will they attract medical tourists?
From a medical tourist perspective, compare Shouldice with the traditional hospital in terms of the key factors of competition. Using Table 15-3, why would Shouldice attract patients from outside the
What is the scale of the outflow of health workers? What are the financial implications of health worker flows from low and middle income countries?
With respect to worker flows, what international and national responses have been effective?
Assume you are a Google employee. Describe what you would do to develop your internal social capital and your external social capital.
Now, assume you will graduate from business school later this year and were fortunate enough to get a job interview with Google. Explain, in terms of human and social capital, how you would promote
Go to Google's corporate website at www.google.com/intl/en/corporate/tenthings.html and do two things. a. Describe the company's philosophy in terms of the four levels of CSR described by Carroll.
Go to Chrysler's home page at www.chryslergroupllc.com/company and identify three of its key espoused values. Based on the chapter-opening case, to what extent is Chrysler walking the talk of these
Use the competing values framework to diagnose Chrysler's culture. To what extent does Chrysler possess cultural characteristics associated with clan, adhocracy, market, and hierarchy cultures?
How would you respond to someone who made the following statement? "Organizational cultures are not important as far as managers are concerned."
Figure 2-4 revealed that organizational culture was not strongly related to measures of financial performance. Why do you think this is the case?
Can you think of any organizational heroes who have influenced your work behavior? Describe them and explain how they affected your behavior.
Why is socialization essential to organizational success?
1. Assume you are responsible for training the many new employees at Tata Consultancy Services. Describe how you would build the three forms of capital included in a global mind-set. 2. Answer the
1. Would you take the position? If yes, then explain why. Also describe what you might do to prevent a situation similar to the one above. 2. If no, then explain why you made this choice. Also
How would you describe the prevailing culture in your country to a stranger from another land in terms of the nine GLOBE project dimensions?
Why are people from high-context cultures such as China and Japan likely to be misunderstood by low-context Westerners?
Which of the OB trouble spots in Figure 3-2 do you believe is the greatest threat to expatriate employee success? Explain.
Does Capt. Honors's behavior fit your schema for an effective leader? Explain.
What attribution would you make about Capt. Honors's behavior? Do you think his behavior is due to external or internal causes?
Which layers of diversity were involved with events on the USS Enterprise?
Which of these barriers occurred on the USS Enterprise?
Which of Thomas's action options were used by leaders on the USS Enterprise?
Why is it important for managers to have a working knowledge of perception and attribution?
How would you formulate an attribution, according to Kelley's model, for the behavior of a classmate who starts arguing in class with your professor?
Does diversity suggest that managers should follow the rule "Do unto others as you would have them do unto you?"
How can diversity initiatives be helpful in overcoming the barriers and challenges to managing diversity?
How does the perception process become linked with the manner in which companies manage diversity?
Profile Mark Zuckerberg using the Big 5. a. Which dimensions do you think are highest? b. Which dimensions are lowest? c. Explain the potential implications for him and Facebook.
Profile Mark Zuckerberg using the four elements of core self-evaluations. Indicate whether he is high, medium, or low on each.
Then describe the implications for his effectiveness as the CEO of Facebook in terms of each CSE element.
Describe Mark Zuckerberg's emotional intelligence using the information provided in the Skills & Best Practices feature on page 139.
Which aspects to you think are relatively strong versus relatively less developed?
Describe the potential implications (benefits and challenges) of his EI in his role as CEO of Facebook.
Describe how you might use your knowledge of intelligences at work.
Describe three things you can do to build your self-efficacy for your OB course.
Using your Big Five personality profile (Hands-On Exercise on page 121), describe the suitability of your profile for your present (or chosen) line of work?
Assume you are the chief financial officer of a bank. You have one vice president of finance position to fill and three candidates to consider. Explain how you could use the core self-evaluation
Based on the three components underlying attitudes, what is your attitude toward the president of the United States?
Which of the four key components of emotional intelligence is (or are) your strong suit? Which is (or are) your weakest? What are the everyday implications of your EI profile?
1. What is the purpose of the Consortium for Research on Emotional Intelligence? 2. "The Business Case for Emotional Intelligence" describes how emotional intelligence has contributed to the bottom
Which of the personal and contextual factors influenced Lori Miller, Elizabeth Gray, Frank Gastner, and Monique Huston's choice of a dream job?
What needs are motivating Lori Miller, Elizabeth Gray, Frank Gastner, and Monique Huston?
Which of the personal and contextual factors that contribute to employee engagement affected the choice of dream jobs by Lori Miller, Elizabeth Gray, Frank Gastner, and Monique Huston?
Which of the five models of job satisfaction best explain the job satisfaction of Lori Miller and Elizabeth Gray?
1. Describe the four main types of workplace violence. 2. Describe the three classifications of prevention strategies employers should implement.
To what extent are Michelle Rhee's changes consistent with the practical lessons derived from equity theory?
To what extent is Michelle Rhee's motivation program consistent with the managerial and organizational implications of expectancy theory? Explain.
Assume you were hired by Michelle Rhee to incorporate goal setting into her motivational program. How could goal setting be used to motivate teachers to provide a higher quality learning experience
Are there some people who simply can't be motivated at work? Discuss.
Could a manager's attempt to treat his or her employees equally lead to perceptions of inequity? Explain.
Goal-setting research suggests that people should be given difficult goals. How does this prescription mesh with expectancy theory? Explain.
Sprint's performance management system emphasizes management feedback. Assume you work for a consulting company hired to train Sprint's managers on how to provide effective feedback. Describe the
Again, assume you work for a consulting company hired by Sprint. But in addition to feedback training, you are asked to revamp their rewards system. Using Figure 8-2 describe your recommendations. Be
In your consulting role, describe how knowledge of reinforcement schedules could be used to boost the effectiveness of the rewards you proposed in the previous Back to the Chapter-Opening Case
Returning to the chapter-opening case, what recommendations or principles discussed in this chapter are being used by Dan Hesse?
How would you summarize the practical benefits and drawbacks of 360-degree feedback?
Describe personal examples of positive reinforcement, negative reinforcement, punishment, and extinction. Also explain why each example was either effective or ineffective.
1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health System. You thus are responsible for transitioning the group to a team-based approach to patient care.
1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health System. You thus are responsible for transitioning the group to a team-based approach to patient care.
1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health System. You thus are responsible for transitioning the group to a team-based approach to patient care.
Describe the importance of trust in the smooth functioning of teams.
Think of a situation at work (or school), where somebody violated your trust. What was the impact on your work? If this trust was later repaired, then explain what was done and why it worked.
Are virtual teams likely to be a passing fad? Why or why not?
Have you ever witnessed groupthink or social loafing firsthand? Explain the circumstances and how things played out. Looking back, what could have been done to prevent or remedy the situation?
What type of model of decision making best exemplifies what happened on the Deepwater Horizon rig?
Which of the decision-making biases played a potential role in the disaster?
Was intuition used too much during this case? Explain.
Use Figure 10-5 to assess whether it was an ethical decision to continue to work on completing the oil well.
Why weren't the benefits of group decision making realized in this case?
In general, what model of decision making do you think is used by the president of the United States? Explain.
Do you believe in the value of evidence-based decision making? Why isn't it used more often by managers and politicians?
Can you recall a time in which you used intuition to make a decision? Describe the situation and your intuitive moment.
Given the time it takes to get a group to reach consensus in decision making and the potential for conflict, are groups worth the effort?
Describe antecedents of conflict most likely to confront Evelyn Brantley in her role as managing counsel at DuPont.
If you had her job, how would you prevent these?
Evelyn Brantley undoubtedly experiences and must manage intergroup conflict in her role as managing counsel at DuPont. Describe three groups with which she is most likely to have such conflicts.
Explain why each is likely to occur.
Describe how you might deal with each.
Assume you are Evelyn Brantley, the managing counsel at DuPont. Also assume that you are negotiating fees with the managing partner of an outside law firm you want to hire. The managing partner

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