Management Principles Flashcards: Control Functions & Performance Monitoring
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Cards in this deck(100)
________ refers to the process of monitoring, comparing, and correcting work performance.
________ is the final step in the management process, which provides a critical link back to ________.
Which management responsibility determines if organizational goals are being achieved? ________
Which observation best explains why the control function is important? ________
Statco, Inc., hired Mark Adams to design a control system. Which key activity should the control system perform? ________
Which represents the controlling function? ________
Having a control system reduces the scope of employee empowerment and autonomy. True or False? ________
Controlling is the process of monitoring, comparing, and correcting work performance. True or False? ________
Having a control system increases the scope of employee empowerment. True or False? ________
Managers engage in controlling activities to protect the organization and its assets. True or False? ________
The control process assumes that ________ are already in place.
The variation in the appearance of French fries can be attributed to ________.
The first step in the control process is ________.
Which source of information for measuring performance is time-consuming, obtrusive, and subject to personal biases? ________
Blanca nods as she watches her new employee make French fries. She is using ________.
Which is an advantage of using statistical reports as the source of information? ________
Andrew prefers performance data in charts and graphs. He prefers ________.
Barry wants a tool that makes data easy to visualize and shows relationships. He should use ________.
Which source usually provides filtered information that cannot be documented? ________
Brenda tells stories about performance but sometimes leaves out facts. She is delivering ________.
Which source provides comprehensive, formal, and easy-to-file information? ________
Balance sheets and profit statements submitted monthly are examples of ________.
For which is a subjective measure most appropriate? ________
The comparing step in the control process determines ________ between actual performance and the standard.
Cody records pizza sauce inventory to ________.
Managers should use subjective measures when ________.
________ corrects the problem at once to get performance back on track.
"No, James, you must start the timer after lowering the basket." This is ________.
If a manager investigates performance deviation and corrects the source, she is using ________.
Mark recommends identifying and correcting performance deviation sources. This is ________.
Following a complaint, Bigly Mfg. formed a team to fix system issues. This is ________ corrective action.
Managers could choose to do nothing when ________.
The sales team sold 33 cars in August. Management should ________.
Some control criteria, such as employee satisfaction, can be used for any management situation. True or False? ________
Deviations that exceed the acceptable range of variation need a manager's attention. True or False? ________
Basic corrective action corrects problems at once to get performance back on track. True or False? ________
Managers should do nothing if the variance observed from the standard is acceptable. True or False? ________
If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything. True or False? ________
Which best fits the definition of organizational performance which managers should control? ________
Which refers to the overall output of goods or services produced divided by the inputs needed to generate that output? ________
The plant superintendent wants to know the value of products per man hour. She is concerned with ________.
Festus believes organizational effectiveness is more important than productivity because ________.
________ is measured by the costs of acquiring and transforming organizational resources into outputs.
Which is considered the easiest way to increase organizational productivity? ________
The operations manager suggests a price hike to improve productivity, but the marketing manager disagrees because ________.
If a manager wanted to increase the ratio of outputs to inputs, she should ________.
Buchanan Welders cannot raise prices in a competitive industry. To increase productivity, they should ________.
Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.
Disciplinary action is helpful because ________.
Productivity decreases when an organization raises the prices of its products. True or False? ________
Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met. True or False? ________
Most employees do their jobs well and never require disciplinary action. True or False? ________
An organization hires additional personnel as soon as they get a major contract. This is ________ control.
Contours, Inc., changes drill bits after 95,000 uses to ensure quality. This is ________ control.
Which is considered the most desirable type of control to prevent anticipated problems? ________
Charles wants to prevent problems before they occur. The most desirable type of control is ________.
The management control that takes place while a work activity is in progress is known as ________ control.
NASA sends signals to change the direction of a space capsule. This is an example of ________ control.
Devon interacts directly with employees to identify problem areas. This is an example of ________ control.
At Contours, Inc., quality auditors measure parts every 15 minutes. This is ________ control.
Management by walking around is an example of ________ control.
________ is when a manager in the work area interacts directly with employees to maintain supervision.
Donna discovers flaws in packaging and formulates control measures. She is using ________ control.
Customer feedback on warranty work can be used for ________ control.
The ________ ratios measure an organization's ability to meet its current debt obligations.
Which ratios examine the organization's use of debt to finance its assets and its ability to meet interest payments? ________
Ruth suggests reducing leverage by ________.
________ ratios measure how efficiently the firm is using its assets.
Elaine wants to analyze her company's ability to meet its current debt obligations. She should use the ________ ratio.
Which ratio measures how efficiently and effectively the firm is using its assets to generate revenue? ________
Contours, Inc. uses its budget for labor hours as a ________ tool.
When data is analyzed and processed, it becomes ________.
Raw, unanalyzed facts are called ________.
Bill could benefit from a(n) ________ to better understand his business profitability.
The ________ approach to performance measurement evaluates organizational performance beyond the financial perspective.
Which performance measurement tool looks at four areas contributing to a company's performance? ________
________ is the search for the best practices among competitors or non-competitors that lead to superior performance.
Feedforward control is more popular and effective than other forms of control. True or False? ________
Activity ratios measure an organization's ability to meet its current debt obligations. True or False? ________
The balanced scorecard approach evaluates organizational performance from more than just the financial perspective. True or False? ________
Feedforward control takes place while a work activity is in progress. True or False? ________
Leverage ratios measure an organization's ability to meet its current debt obligations. True or False? ________
Managers should not consider the standards when measuring the actual performance of employees. True or False? ________
Sensitive, proprietary, and confidential information must be controlled to prevent harm to the organization, its customers, and/or employees. True or False? ________
The benchmarking approach can evaluate organizational performance from more than just the financial perspective. True or False? ________
Benchmarks for a company must be created based on the previous performance of the company. True or False? ________
The earthquake/tsunami in Japan highlights the need to design organizational controls for ________.
Control techniques can differ by country primarily in the ________ of the control process.
Irene's employer reads her e-mails to ensure ________.
Filing of fraudulent expense reports is an example of ________.
Cindy takes office supplies for her children's school needs, rationalizing her employer doesn't pay enough. This is ________.
Clinical psychologists suggest employee theft occurs because people ________.
Helen noticed increased employee theft. The most effective concurrent control is to ________.
Management installed a surveillance camera due to disappearing office supplies to provide ________.
Diane wants to take corrective measures to prevent future theft. A feedback tactic she could use is ________.
Which is a feedforward control measure to prevent employee theft? ________
Managers can use social media as a tool to ________.
Which control mechanism is a manager in a non-technologically advanced country more likely to use? ________
Most US companies monitor employees' ________.
Approximately 25% of firms report firing employees for ________.
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